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  31. <title>How DMEs Are Automating Patient Outreach and Driving Growth</title>
  32. <link>https://nikohealth.com/how-dmes-are-automating-patient-outreach/</link>
  34. <dc:creator><![CDATA[Sofiia Kondrat]]></dc:creator>
  35. <pubDate>Tue, 27 May 2025 13:07:17 +0000</pubDate>
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  40. <description><![CDATA[<p>Patient Outreach and Driving Growth<br />
  41. For many DME providers, resupply is a core revenue driver, but one that often comes with high operational costs, overwhelmed staff, and lost orders. </p>
  42. <p>The post <a href="https://nikohealth.com/how-dmes-are-automating-patient-outreach/">How DMEs Are Automating Patient Outreach and Driving Growth</a> appeared first on <a href="https://nikohealth.com">NikoHealth</a>.</p>
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  50. <div class="elementor-widget-container">
  51. <style>/*! elementor - v3.23.0 - 05-08-2024 */
  52. .elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}</style> <p>For many DME providers, resupply is a core revenue driver, but one that often comes with high operational costs, overwhelmed staff, and lost orders. Manual processes and outdated systems slow everything down and frustrate both employees and patients. That’s why leading <a href="https://nikohealth.com/4-powerful-benefits-of-automating-your-dme-hme-resupply-process/" target="_blank" rel="noopener">DMEs are turning to automation</a> to modernize the resupply experience.</p><h3><b>Why Resupply Is Critical for Growth</b></h3><p><span style="font-weight: 400;">Automated resupply isn’t just a time-saver, it’s a growth engine. When done right, it unlocks:</span></p><ul><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Predictable, recurring revenue</span><span style="font-weight: 400;"><br /></span></li><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Faster, more convenient ordering experiences</span><span style="font-weight: 400;"><br /></span></li><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Happier patients with fewer missed orders</span><span style="font-weight: 400;"><br /></span></li><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Better outcomes with less staff overhead</span><span style="font-weight: 400;"><br /></span></li></ul><p><span style="font-weight: 400;">And with 5–7 manual touches typically needed to complete a resupply confirmation, the case for automation is stronger than ever.</span></p><h3><b>What’s Broken with Manual and Legacy Systems</b></h3><p><span style="font-weight: 400;">Traditional approaches to resupply are riddled with inefficiencies:</span></p><ul><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Manual outreach burns staff time and delays fulfillment</span><span style="font-weight: 400;"><br /></span></li><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Generic phone calls and emails often go unanswered</span><span style="font-weight: 400;"><br /></span></li><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Disjointed systems make it hard to track responses or measure success</span><span style="font-weight: 400;"><br /></span></li><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Legacy software lacks the flexibility to tailor campaigns or reflect a brand’s identity</span><span style="font-weight: 400;"><br /></span></li></ul><p><span style="font-weight: 400;">This leads to missed opportunities, slow cash flow, and frustrated teams.</span></p><p><span style="font-weight: 400;">Meanwhile, patient expectations have evolved:</span></p><ul><li style="font-weight: 400;" aria-level="1"><b>74% of patients</b><span style="font-weight: 400;"> want healthcare communication to be as easy as retail (Accenture)</span><span style="font-weight: 400;"><br /></span></li><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">The average person spends </span><b>3 hours and 43 minutes per day</b><span style="font-weight: 400;"> on their phone (Twillio)</span><span style="font-weight: 400;"><br /></span></li><li style="font-weight: 400;" aria-level="1"><b>91% of older adults </b><span style="font-weight: 400;">own a smartphone (AARP), making SMS a powerful channel</span><span style="font-weight: 400;"><br /></span></li></ul><h3><b>A Better Way: Resupply the NikoHealth Way</b></h3><p><span style="font-weight: 400;"><a href="https://nikohealth.com/medical-resupply/" target="_blank" rel="noopener">NikoHealth</a> offers a built-in resupply solution designed to streamline the process end-to-end. It’s not a third-party add-on; it’s fully integrated into the platform. Key features include:</span></p><ul><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Mass SMS and email outreach</span><span style="font-weight: 400;"><br /></span></li><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Fully customizable templates by product, payor, and patient behavior</span><span style="font-weight: 400;"><br /></span></li><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Real-time campaign tracking</span><span style="font-weight: 400;"><br /></span></li><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">One-click patient enrollment</span><span style="font-weight: 400;"><br /></span></li><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Branded landing pages that </span><b>show product images</b><span style="font-weight: 400;">, so patients can easily reorder what they need, even if they don’t know what it’s called</span><span style="font-weight: 400;"><br /></span></li></ul><p><span style="font-weight: 400;">By making the experience visual and intuitive, NikoHealth helps patients take action faster, reducing confusion and improving reorder accuracy.</span></p><p><span style="font-weight: 400;">These capabilities translate to real-world impact:</span></p><ul><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">30% increase in order capture rates with automation (McKinsey)</span><span style="font-weight: 400;"><br /></span></li><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">2x faster reorder cycles with SMS and email workflows</span><span style="font-weight: 400;"><br /></span></li><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">20–40% improvement in staff productivity (Deloitte)</span><span style="font-weight: 400;"><br /></span></li></ul><h3><b>Real Results: How Quality DME Scaled Resupply with NikoHealth</b></h3><p><span style="font-weight: 400;">Mike Austin, President of Quality DME, knows firsthand what it’s like to struggle with inefficient resupply workflows. Before adopting NikoHealth, his team faced delays, low response rates, and a process that required too much manual effort.</span></p><p><span style="font-weight: 400;">Since switching to NikoHealth’s Resupply solution, Quality DME has seen a 400%+ increase in patient response rates and is now managing automated resupply campaigns for over 22,000 patients.</span></p><p><span style="font-weight: 400;">Mike recently shared more about their experience, including:</span></p><ul><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">The resupply challenges they faced before using NikoHealth</span><span style="font-weight: 400;"><br /></span></li><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">What made NikoHealth stand out compared to other systems</span><span style="font-weight: 400;"><br /></span></li><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">The measurable impact on efficiency, automation, and patient engagement</span><span style="font-weight: 400;"><br /></span></li></ul><p><span style="font-weight: 400;">The difference has been night and day: more responses, less chasing, and a team that’s now focused on growth rather than repetitive outreach.</span></p> </div>
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  79. <h3><b>How It Stacks Up</b></h3><table><tbody><tr><td><p><b>Category</b></p></td><td><p><b>NikoHealth</b></p></td><td><p><b>Legacy Systems</b></p></td></tr><tr><td><p><strong>Platform &amp; Workflow</strong></p></td><td><p><span style="font-weight: 400;">All-in-one system</span></p></td><td><p><span style="font-weight: 400;">Disconnected tools</span></p></td></tr><tr><td><p><strong>Patient Communication</strong></p></td><td><p><span style="font-weight: 400;">Branded SMS and emails</span></p></td><td><p><span style="font-weight: 400;">Unfamiliar phone numbers, spammy emails</span></p></td></tr><tr><td><p><strong>Campaign Flexibility</strong></p></td><td><p><span style="font-weight: 400;">Customized by payor and behavior</span></p></td><td><p><span style="font-weight: 400;">Limited segmentation</span></p></td></tr><tr><td><p><strong>User Experience</strong></p></td><td><p><span style="font-weight: 400;">Simple, modern UI</span></p></td><td><p><span style="font-weight: 400;">Clunky, IT-dependent</span></p></td></tr><tr><td><p><strong>Order-to-Cash Flow</strong></p></td><td><p><span style="font-weight: 400;">Real-time fulfillment and billing</span></p></td><td><p><span style="font-weight: 400;">Manual steps, slower cash flow</span></p></td></tr><tr><td><p><strong>Implementation</strong></p></td><td><p><span style="font-weight: 400;">Quick go-live, full support</span></p></td><td><p><span style="font-weight: 400;">Long timelines, disjointed teams</span></p></td></tr></tbody></table><h3><b>Designed for Simplicity and Scale</b></h3><p><span style="font-weight: 400;">With NikoHealth, providers can stop chasing orders and start scaling resupply the smart way. By automating outreach and improving the patient experience, <a href="https://nikohealth.com/dme-leaders-about-nikohealth/" target="_blank" rel="noopener">DME teams free up time, reduce burnout, and drive higher performance</a> across the board.</span></p><p><span style="font-weight: 400;">Because resupply shouldn’t be a burden. It should be a growth lever.</span></p> </div>
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  86. <p>The post <a href="https://nikohealth.com/how-dmes-are-automating-patient-outreach/">How DMEs Are Automating Patient Outreach and Driving Growth</a> appeared first on <a href="https://nikohealth.com">NikoHealth</a>.</p>
  87. ]]></content:encoded>
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  92. <item>
  93. <title>Real Results from DME Leaders Using NikoHealth</title>
  94. <link>https://nikohealth.com/dme-leaders-about-nikohealth/</link>
  96. <dc:creator><![CDATA[Sofiia Kondrat]]></dc:creator>
  97. <pubDate>Tue, 29 Apr 2025 21:11:43 +0000</pubDate>
  98. <category><![CDATA[Blog]]></category>
  99. <category><![CDATA[DME Leaders Opinion]]></category>
  100. <guid isPermaLink="false">https://nikohealth.com/?p=8301</guid>
  101.  
  102. <description><![CDATA[<p>Discover how DME leaders nationwide transformed operations, improved patient care, and boosted efficiency with NikoHealth. Watch real success stories!</p>
  103. <p>The post <a href="https://nikohealth.com/dme-leaders-about-nikohealth/">Real Results from DME Leaders Using NikoHealth</a> appeared first on <a href="https://nikohealth.com">NikoHealth</a>.</p>
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  112. <p data-pm-slice="0 0 []">When it comes to choosing a DME software partner, nothing speaks louder than real-world experience. That’s why we’ve brought together stories from DME and HME leaders across the country — all sharing how NikoHealth has helped them simplify operations, serve patients better, and grow their businesses.</p><p>Watch these short testimonial videos to hear why they made the switch, what changed for their teams, and why they’d recommend NikoHealth to others in the industry.</p><h2>Mike Austin, President at Quality DME</h2><p>&#8220;NikoHealth has changed the way we do business.&#8221;</p><p>Mike shares how his team improved patient experience and internal efficiency after switching from a legacy system.</p><p><a href="https://nikohealth.com/quality-dme-case-study"><span style="font-weight: 400;">Read the full case study</span></a></p> </div>
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  138. <h3>Highlights:</h3><ul><li>Faster order processing</li><li>Improved claims visibility</li><li>Easier onboarding and training</li><li>Better patient experience</li></ul><h2>Vicki Jones, CEO at Women’s Health Boutique</h2><p>&#8220;It’s the best decision we’ve made in 25 years.&#8221;</p><p>Vicki talks about how NikoHealth helps her staff stay focused on patient care by simplifying billing and inventory.</p> </div>
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  164. <h3>Highlights:</h3><ul><li>Simplified inventory and billing</li><li>Improved training across staff</li><li>More time spent with patients</li><li>Easy-to-use, modern interface</li></ul><h2>Peter Raven, CEO at Apollo Medical Supply</h2><p style="caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; letter-spacing: normal;">&#8220;NikoHealth was a no-brainer for us.&#8221;</p><p style="caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; letter-spacing: normal;">Peter explains how a modern, intuitive platform has improved turnaround time and made training easier.</p> </div>
  165. </div>
  166. </div>
  167. </div>
  168. </div>
  169. </section>
  170. <section class="elementor-section elementor-top-section elementor-element elementor-element-7887db7 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="7887db7" data-element_type="section">
  171. <div class="elementor-container elementor-column-gap-default">
  172. <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d73505c" data-id="d73505c" data-element_type="column">
  173. <div class="elementor-widget-wrap elementor-element-populated">
  174. <div class="elementor-element elementor-element-ae72e8d elementor-widget elementor-widget-video" data-id="ae72e8d" data-element_type="widget" data-settings="{&quot;youtube_url&quot;:&quot;https:\/\/youtu.be\/itiKyNYgszg?si=3gPmApiLSZKXWwUG&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}" data-widget_type="video.default">
  175. <div class="elementor-widget-container">
  176. <div class="elementor-wrapper elementor-open-inline">
  177. <div class="elementor-video"></div> </div>
  178. </div>
  179. </div>
  180. </div>
  181. </div>
  182. </div>
  183. </section>
  184. <section class="elementor-section elementor-top-section elementor-element elementor-element-49149c4 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="49149c4" data-element_type="section">
  185. <div class="elementor-container elementor-column-gap-default">
  186. <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d973bfc" data-id="d973bfc" data-element_type="column">
  187. <div class="elementor-widget-wrap elementor-element-populated">
  188. <div class="elementor-element elementor-element-c8a6b07 elementor-widget elementor-widget-text-editor" data-id="c8a6b07" data-element_type="widget" data-widget_type="text-editor.default">
  189. <div class="elementor-widget-container">
  190. <h3 style="caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; letter-spacing: normal;">Highlights:</h3><ul style="caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; letter-spacing: normal;"><li>Modern and intuitive user experience</li><li>Faster turnaround on orders and claims</li><li>Easy training for new staff</li><li>High-touch support</li></ul><h2>Ben Nadeau, CEO at Bedard Medical</h2><p style="caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; letter-spacing: normal;">&#8220;We wanted a partner, not just a vendor.&#8221;</p><p style="caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; letter-spacing: normal;">Ben walks through their company-wide transformation after moving to NikoHealth.</p><p style="caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; letter-spacing: normal;"><a href="https://nikohealth.com/bedard-medicals-transformation">Read the full case study</a></p> </div>
  191. </div>
  192. </div>
  193. </div>
  194. </div>
  195. </section>
  196. <section class="elementor-section elementor-top-section elementor-element elementor-element-3b07102 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="3b07102" data-element_type="section">
  197. <div class="elementor-container elementor-column-gap-default">
  198. <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-64b928d" data-id="64b928d" data-element_type="column">
  199. <div class="elementor-widget-wrap elementor-element-populated">
  200. <div class="elementor-element elementor-element-a1240fb elementor-widget elementor-widget-video" data-id="a1240fb" data-element_type="widget" data-settings="{&quot;youtube_url&quot;:&quot;https:\/\/youtu.be\/KSGFENJ11zA?si=nQ1s_uTglp8qO8P1&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}" data-widget_type="video.default">
  201. <div class="elementor-widget-container">
  202. <div class="elementor-wrapper elementor-open-inline">
  203. <div class="elementor-video"></div> </div>
  204. </div>
  205. </div>
  206. </div>
  207. </div>
  208. </div>
  209. </section>
  210. <section class="elementor-section elementor-top-section elementor-element elementor-element-49f6cff elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="49f6cff" data-element_type="section">
  211. <div class="elementor-container elementor-column-gap-default">
  212. <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-34837a1" data-id="34837a1" data-element_type="column">
  213. <div class="elementor-widget-wrap elementor-element-populated">
  214. <div class="elementor-element elementor-element-53d9c65 elementor-widget elementor-widget-text-editor" data-id="53d9c65" data-element_type="widget" data-widget_type="text-editor.default">
  215. <div class="elementor-widget-container">
  216. <h3 style="caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; letter-spacing: normal;"><strong>Highlights:</strong></h3><ul style="caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; letter-spacing: normal;"><li>Seamless implementation</li><li>Streamlined billing and documentation</li><li>Empowered and engaged staff</li><li>Flexible, evolving platform</li></ul><h2>Tammy Hartman, Senior Business Improvement Strategist at Sanford Health Equip</h2><p style="caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; letter-spacing: normal;">&#8220;NikoHealth was the right fit for our team.&#8221;</p><p style="caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; letter-spacing: normal;">Tammy shares how NikoHealth supports complex, multi-site DME operations with flexible and responsive tools.</p> </div>
  217. </div>
  218. </div>
  219. </div>
  220. </div>
  221. </section>
  222. <section class="elementor-section elementor-top-section elementor-element elementor-element-73bde44 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="73bde44" data-element_type="section">
  223. <div class="elementor-container elementor-column-gap-default">
  224. <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-82804c5" data-id="82804c5" data-element_type="column">
  225. <div class="elementor-widget-wrap elementor-element-populated">
  226. <div class="elementor-element elementor-element-b7ecb80 elementor-widget elementor-widget-video" data-id="b7ecb80" data-element_type="widget" data-settings="{&quot;youtube_url&quot;:&quot;https:\/\/youtu.be\/1rSgp_Vz14o?si=I8IZA6GpyXg0CYMD&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}" data-widget_type="video.default">
  227. <div class="elementor-widget-container">
  228. <div class="elementor-wrapper elementor-open-inline">
  229. <div class="elementor-video"></div> </div>
  230. </div>
  231. </div>
  232. </div>
  233. </div>
  234. </div>
  235. </section>
  236. <section class="elementor-section elementor-top-section elementor-element elementor-element-7247d3e elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="7247d3e" data-element_type="section">
  237. <div class="elementor-container elementor-column-gap-default">
  238. <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0e91ad2" data-id="0e91ad2" data-element_type="column">
  239. <div class="elementor-widget-wrap elementor-element-populated">
  240. <div class="elementor-element elementor-element-26d33f0 elementor-widget elementor-widget-text-editor" data-id="26d33f0" data-element_type="widget" data-widget_type="text-editor.default">
  241. <div class="elementor-widget-container">
  242. <h3 style="caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; letter-spacing: normal;"><strong>Highlights:</strong></h3><ul style="caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; letter-spacing: normal;"><li>Smooth coordination across locations</li><li>Built for continuous improvement</li><li>Responsive, collaborative support</li><li>Scalable for health systems</li></ul><h2>Tanji Hoover, Precision Medical Products</h2><p style="caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; letter-spacing: normal;">&#8220;NikoHealth has made a huge difference in our workflow.&#8221;</p><p style="caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; letter-spacing: normal;">Tanji discusses how automation and smart workflows reduced manual work and improved communication.</p><p style="caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; letter-spacing: normal;"><a href="https://nikohealth.com/precision-medical-products/" target="_blank" rel="noopener">Read the full case study</a></p> </div>
  243. </div>
  244. </div>
  245. </div>
  246. </div>
  247. </section>
  248. <section class="elementor-section elementor-top-section elementor-element elementor-element-511a0a1 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="511a0a1" data-element_type="section">
  249. <div class="elementor-container elementor-column-gap-default">
  250. <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7c62757" data-id="7c62757" data-element_type="column">
  251. <div class="elementor-widget-wrap elementor-element-populated">
  252. <div class="elementor-element elementor-element-cb3bf01 elementor-widget elementor-widget-video" data-id="cb3bf01" data-element_type="widget" data-settings="{&quot;youtube_url&quot;:&quot;https:\/\/youtu.be\/Cn8cCoHyNec?si=BCYG5tWszFZKIeip&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}" data-widget_type="video.default">
  253. <div class="elementor-widget-container">
  254. <div class="elementor-wrapper elementor-open-inline">
  255. <div class="elementor-video"></div> </div>
  256. </div>
  257. </div>
  258. </div>
  259. </div>
  260. </div>
  261. </section>
  262. <section class="elementor-section elementor-top-section elementor-element elementor-element-b8e6997 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="b8e6997" data-element_type="section">
  263. <div class="elementor-container elementor-column-gap-default">
  264. <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f58da15" data-id="f58da15" data-element_type="column">
  265. <div class="elementor-widget-wrap elementor-element-populated">
  266. <div class="elementor-element elementor-element-7a924db elementor-widget elementor-widget-text-editor" data-id="7a924db" data-element_type="widget" data-widget_type="text-editor.default">
  267. <div class="elementor-widget-container">
  268. <h3 style="caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; letter-spacing: normal;">Highlights:</h3><ul style="caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; letter-spacing: normal;"><li>Automation that saves time</li><li>Clearer patient communication</li><li>Reduced manual tasks</li><li>Easy cross-team collaboration</li></ul><h2 style="caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal;">Joe Barger, Owner of Jett Medical</h2><p style="caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; letter-spacing: normal;">&#8220;I’d recommend NikoHealth to any DME company out there.&#8221;</p><p style="caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; letter-spacing: normal;">Joe explains how switching to NikoHealth helped simplify billing and reduce the time spent on manual tasks.</p> </div>
  269. </div>
  270. </div>
  271. </div>
  272. </div>
  273. </section>
  274. <section class="elementor-section elementor-top-section elementor-element elementor-element-1fd0b04 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="1fd0b04" data-element_type="section">
  275. <div class="elementor-container elementor-column-gap-default">
  276. <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-294d6c2" data-id="294d6c2" data-element_type="column">
  277. <div class="elementor-widget-wrap elementor-element-populated">
  278. <div class="elementor-element elementor-element-02c31ec elementor-widget elementor-widget-video" data-id="02c31ec" data-element_type="widget" data-settings="{&quot;youtube_url&quot;:&quot;https:\/\/youtu.be\/HRecGsGwDpo?si=D0uBlCmcNK3YtmJk&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}" data-widget_type="video.default">
  279. <div class="elementor-widget-container">
  280. <div class="elementor-wrapper elementor-open-inline">
  281. <div class="elementor-video"></div> </div>
  282. </div>
  283. </div>
  284. </div>
  285. </div>
  286. </div>
  287. </section>
  288. <section class="elementor-section elementor-top-section elementor-element elementor-element-8e58ea9 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="8e58ea9" data-element_type="section">
  289. <div class="elementor-container elementor-column-gap-default">
  290. <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a8eeffe" data-id="a8eeffe" data-element_type="column">
  291. <div class="elementor-widget-wrap elementor-element-populated">
  292. <div class="elementor-element elementor-element-9ce316c elementor-widget elementor-widget-text-editor" data-id="9ce316c" data-element_type="widget" data-widget_type="text-editor.default">
  293. <div class="elementor-widget-container">
  294. <h3 style="caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; letter-spacing: normal;"><strong>Highlights:</strong></h3><ul style="caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; letter-spacing: normal;"><li>Simpler intake and billing</li><li>Easy for new team members</li><li>More efficient daily operations</li><li>Great customer support</li></ul><h2 style="caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal;">David Rossi, Owner at In-Home Respiratory</h2><p style="caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; letter-spacing: normal;">&#8220;We needed a platform built for how DME actually works today.&#8221;</p><p style="caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; letter-spacing: normal;">David shares how NikoHealth helped his team streamline operations, reduce inefficiencies, and give staff the tools they need to succeed in a modern DME environment.</p><p style="caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; letter-spacing: normal;"><a href="https://nikohealth.com/in-home-respiratorys-transformation-with-nikohealth/" target="_blank" rel="noopener">Read the full case study</a></p><h3 style="font-style: normal; font-variant-caps: normal; font-family: Outfit, sans-serif; color: #000000; caret-color: #000000;">Highlights:</h3><ul style="font-style: normal; font-variant-caps: normal; font-size: medium; font-family: Outfit, sans-serif; list-style-position: outside; list-style-type: disc; color: #000000; letter-spacing: normal; caret-color: #000000;"><li>Eliminated time-wasting manual tasks</li><li>Created a more efficient billing and intake workflow</li><li>Improved visibility across the business</li><li>Gave staff the tools to succeed without a steep learning curve</li></ul><h2>Ready to see what NikoHealth can do for you?</h2><p style="font-style: normal; font-variant-caps: normal; font-size: medium; font-family: Outfit, sans-serif; color: #000000; letter-spacing: normal; caret-color: #000000;">Let’s chat about how we can streamline your DME operations and improve your bottom line &#8211; <a href="https://nikohealth.com/#demoRequestPopup">Book a dem</a>o</p> </div>
  295. </div>
  296. </div>
  297. </div>
  298. </div>
  299. </section>
  300. </div>
  301. <p>The post <a href="https://nikohealth.com/dme-leaders-about-nikohealth/">Real Results from DME Leaders Using NikoHealth</a> appeared first on <a href="https://nikohealth.com">NikoHealth</a>.</p>
  302. ]]></content:encoded>
  306. </item>
  307. <item>
  308. <title>Medicare Will Pay for Lost or Stolen DME Supplies—Here’s How to Get Reimbursed</title>
  309. <link>https://nikohealth.com/medicare-will-pay-for-lost-or-stolen-dme-suppliesh/</link>
  311. <dc:creator><![CDATA[Steven Sanders]]></dc:creator>
  312. <pubDate>Wed, 02 Apr 2025 14:45:47 +0000</pubDate>
  313. <category><![CDATA[Blog]]></category>
  314. <category><![CDATA[DME Supplies]]></category>
  315. <guid isPermaLink="false">https://nikohealth.com/?p=7989</guid>
  316.  
  317. <description><![CDATA[<p>Learn how Medicare reimburses suppliers for lost, stolen, or damaged DME items. Follow steps for documentation, claims, and preventing repeated losses.</p>
  318. <p>The post <a href="https://nikohealth.com/medicare-will-pay-for-lost-or-stolen-dme-suppliesh/">Medicare Will Pay for Lost or Stolen DME Supplies—Here’s How to Get Reimbursed</a> appeared first on <a href="https://nikohealth.com">NikoHealth</a>.</p>
  319. ]]></description>
  320. <content:encoded><![CDATA[ <div data-elementor-type="wp-post" data-elementor-id="7989" class="elementor elementor-7989">
  321. <section class="elementor-section elementor-top-section elementor-element elementor-element-3786c83f elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="3786c83f" data-element_type="section">
  322. <div class="elementor-container elementor-column-gap-default">
  323. <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7588a40e" data-id="7588a40e" data-element_type="column">
  324. <div class="elementor-widget-wrap elementor-element-populated">
  325. <div class="elementor-element elementor-element-1e5639ce elementor-widget elementor-widget-text-editor" data-id="1e5639ce" data-element_type="widget" data-widget_type="text-editor.default">
  326. <div class="elementor-widget-container">
  327. <p>Shipping routine supplies by mail is convenient for DME suppliers and customers.</p><p>But occasionally a customer claims they didn’t receive their supplies … even though the supplier has a delivery confirmation from the post office or delivery service.</p><p>Will Medicare reimburse the supplier for a replacement order?</p><p>They will! Packages that go missing after confirmed delivery by third-parties are often stolen, and Medicare will pay for replacement items when the originals are lost, stolen, or irreparably damaged.</p><h2>Getting Paid to Replace Stolen Items</h2><p>Medicare requires documentation confirming the theft. The best support is an official police report, but a formal written statement from the customer alleging theft and detailing relevant facts may suffice.</p><p>Once the supplier has documentation of the theft, they can provide identical – or nearly identical – items to the Medicare customer. To obtain reimbursement for the replacement items, suppliers should:</p><ol><li>Append the RA modifier to the claim for replacement items, and</li><li>Include the narrative “Replacement due to theft.”</li></ol><h2>Repeated Thefts</h2><p>The Medicare replacement policy is simple, but contractors will question repeated thefts, especially within a relatively short period of time … say 18-24 months. To avoid customer abuse and Medicare’s suspicion, suppliers should have a policy for dealing with customers claiming frequent losses. A good policy starts with educating customers on the importance of retrieving parcels promptly, and to the extent possible, creating a secure delivery drop for mailed packages. If shipments continue to go missing, suppliers should consider discontinuing delivery to the risky location.</p><p>We hope thieves don’t take advantage of Medicare beneficiaries, but when they do, we hope this will help suppliers ensure continued patient access without unfair financial consequences.</p> </div>
  328. </div>
  329. </div>
  330. </div>
  331. </div>
  332. </section>
  333. <section class="elementor-section elementor-top-section elementor-element elementor-element-8bcf348 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="8bcf348" data-element_type="section">
  334. <div class="elementor-container elementor-column-gap-default">
  335. <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-88dd042" data-id="88dd042" data-element_type="column">
  336. <div class="elementor-widget-wrap elementor-element-populated">
  337. <div class="elementor-element elementor-element-efb9251 elementor-widget elementor-widget-html" data-id="efb9251" data-element_type="widget" data-widget_type="html.default">
  338. <div class="elementor-widget-container">
  339. <div class="autohr-text-testimonial-block">
  340.    <div class="autohr-text-testimonial-block-info">
  341.        <div class="autohr-text-testimonial-block-info-img"><img decoding="async" src="/wp-content/uploads/2024/11/Andrea-Stark.png" alt="Andrea Stark"></div>
  342.        <div class="autohr-text-testimonial-block-info-name">Andrea Stark</div>
  343.        <div class="autohr-text-testimonial-block-info-position">Member, Reimbursement</div>
  344.    </div>
  345.    <div class="autohr-text-testimonial-block-info-text">
  346.        This article was contributed by Andrea Stark and her team at MiraVista, specifically for NikoHealth’s community. Andrea and her team are dedicated to helping DME suppliers optimize billing expertise and improve collection rates through educational courses, performance analytics, and one-on-one consulting. Learn more about their work at <a href="https://miravistallc.com/" target="_blank">miravistallc.com</a>.
  347.    </div>
  348. </div>
  349. </div>
  350. </div>
  351. </div>
  352. </div>
  353. </div>
  354. </section>
  355. </div>
  356. <p>The post <a href="https://nikohealth.com/medicare-will-pay-for-lost-or-stolen-dme-suppliesh/">Medicare Will Pay for Lost or Stolen DME Supplies—Here’s How to Get Reimbursed</a> appeared first on <a href="https://nikohealth.com">NikoHealth</a>.</p>
  357. ]]></content:encoded>
  361. </item>
  362. <item>
  363. <title>4 Powerful Benefits of Automating Your DME/HME Resupply Process</title>
  364. <link>https://nikohealth.com/4-powerful-benefits-of-automating-your-dme-hme-resupply-process/</link>
  365. <comments>https://nikohealth.com/4-powerful-benefits-of-automating-your-dme-hme-resupply-process/#respond</comments>
  367. <dc:creator><![CDATA[Steven Sanders]]></dc:creator>
  368. <pubDate>Tue, 25 Mar 2025 15:07:12 +0000</pubDate>
  369. <category><![CDATA[Blog]]></category>
  370. <category><![CDATA[DME Software]]></category>
  371. <category><![CDATA[resupply]]></category>
  372. <guid isPermaLink="false">https://nikohealth.com/?p=7823</guid>
  373.  
  374. <description><![CDATA[<p>Streamline DME/HME resupply with NikoHealth. Automate reminders, simplify orders via SMS, and boost revenue. Enhance patient experience and efficiency.</p>
  375. <p>The post <a href="https://nikohealth.com/4-powerful-benefits-of-automating-your-dme-hme-resupply-process/">4 Powerful Benefits of Automating Your DME/HME Resupply Process</a> appeared first on <a href="https://nikohealth.com">NikoHealth</a>.</p>
  376. ]]></description>
  377. <content:encoded><![CDATA[ <div data-elementor-type="wp-post" data-elementor-id="7823" class="elementor elementor-7823">
  378. <section class="elementor-section elementor-top-section elementor-element elementor-element-41a65ef3 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="41a65ef3" data-element_type="section">
  379. <div class="elementor-container elementor-column-gap-default">
  380. <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-572c5d71" data-id="572c5d71" data-element_type="column">
  381. <div class="elementor-widget-wrap elementor-element-populated">
  382. <div class="elementor-element elementor-element-14dac67 elementor-widget elementor-widget-text-editor" data-id="14dac67" data-element_type="widget" data-widget_type="text-editor.default">
  383. <div class="elementor-widget-container">
  384. <p>In the competitive DME/HME industry, efficiency and patient satisfaction are crucial. Many businesses still rely on manual processes—calling patients, sending emails, and following up—to manage resupply orders. This approach is time-consuming, error-prone, and costly.</p><p>NikoHealth&#8217;s resupply automation feature transforms this process, streamlining operations, enhancing patient experience, and driving revenue growth.</p><h2>How NikoHealth&#8217;s Resupply Automation Works</h2><p>NikoHealth automates the resupply process to make it as seamless as possible:</p><ul><li>Automated Reminders: Patients receive personalized text reminders when it&#8217;s time to reorder supplies.</li><li>Frictionless Ordering: Patients can confirm orders directly from a secure link in the text message—no apps or passwords are required.</li><li>Centralized Management: DME/HME providers manage all orders through a centralized dashboard, ensuring efficient order processing.</li></ul><p>This automation reduces manual follow-ups, lightens the workload for staff, and improves patient satisfaction.</p><h2 style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-family: Outfit, sans-serif;">4 Powerful Benefits of Automating Resupply</h2><ol><li>1. Enhanced Patient Experience<br />&#8211; Convenient Communication: Patients can easily interact through SMS, which is already a major part of their daily lives.<br />&#8211; Customizable Branding and Messaging: Tailored branding and personalized messaging make the experience feel unique to your business.</li><li>2. Increased Operational Efficiency<br />&#8211; Reduced Manual Work: Automation eliminates the need for manual order management, freeing up staff to focus on other tasks.<br />&#8211; Streamlined Management: A centralized dashboard ensures no orders are missed.</li><li>3. Boosted Revenue<br />&#8211; Consistent Order Flow: Automated reminders ensure steady sales and reduce missed opportunities.<br />&#8211; Scalable Solution: NikoHealth grows with your business, handling increased volume effortlessly.</li><li>4. Improved Patient Insights<br />&#8211; Tailored Feedback: Collect valuable patient insights through customized surveys, helping refine your services.</li></ol><h2><b>Conclusion</b></h2><p>Automating your resupply process with NikoHealth is more than just a convenience—it&#8217;s a strategic move to enhance patient experience, boost efficiency, and drive revenue.<br /><span style="font-size: 16px; font-weight: 400; letter-spacing: 0.16px;"><br />Ready to transform your resupply operations? Learn more at <a href="https://nikohealth.com/">NikoHealth.com.</a></span></p> </div>
  385. </div>
  386. </div>
  387. </div>
  388. </div>
  389. </section>
  390. </div>
  391. <p>The post <a href="https://nikohealth.com/4-powerful-benefits-of-automating-your-dme-hme-resupply-process/">4 Powerful Benefits of Automating Your DME/HME Resupply Process</a> appeared first on <a href="https://nikohealth.com">NikoHealth</a>.</p>
  392. ]]></content:encoded>
  394. <wfw:commentRss>https://nikohealth.com/4-powerful-benefits-of-automating-your-dme-hme-resupply-process/feed/</wfw:commentRss>
  395. <slash:comments>0</slash:comments>
  398. </item>
  399. <item>
  400. <title>NikoHealth Expands AI Ecosystem with Seamless Integrations</title>
  401. <link>https://nikohealth.com/nikohealth-expands-ai-ecosystem-with-seamless-integrations/</link>
  403. <dc:creator><![CDATA[Steven Sanders]]></dc:creator>
  404. <pubDate>Fri, 14 Feb 2025 13:56:49 +0000</pubDate>
  405. <category><![CDATA[Blog]]></category>
  406. <category><![CDATA[Press Release]]></category>
  407. <guid isPermaLink="false">https://nikohealth.com/?p=7642</guid>
  408.  
  409. <description><![CDATA[<p>NikoHealth, a leader in cloud-based DME/HME management software, is strengthening its position as the go-to platform for AI-driven automation.</p>
  410. <p>The post <a href="https://nikohealth.com/nikohealth-expands-ai-ecosystem-with-seamless-integrations/">NikoHealth Expands AI Ecosystem with Seamless Integrations</a> appeared first on <a href="https://nikohealth.com">NikoHealth</a>.</p>
  411. ]]></description>
  412. <content:encoded><![CDATA[ <div data-elementor-type="wp-post" data-elementor-id="7642" class="elementor elementor-7642">
  413. <section class="elementor-section elementor-top-section elementor-element elementor-element-4692acc elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="4692acc" data-element_type="section">
  414. <div class="elementor-container elementor-column-gap-default">
  415. <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5853bc4" data-id="5853bc4" data-element_type="column">
  416. <div class="elementor-widget-wrap elementor-element-populated">
  417. <div class="elementor-element elementor-element-464a692 elementor-widget elementor-widget-text-editor" data-id="464a692" data-element_type="widget" data-widget_type="text-editor.default">
  418. <div class="elementor-widget-container">
  419. <p data-start="158" data-end="551">NikoHealth, a leader in <a href="https://nikohealth.com/">cloud-based DME/HME management software</a>, is strengthening its position as the go-to platform for AI-driven automation. Through its open API, NikoHealth enables seamless integration with AI innovators like Tennr, CompliantRx, Notable Systems, Celeritas, and Synthpop—creating an advanced ecosystem that enhances workflows, boosts efficiency, and improves patient care.</p><p data-start="553" data-end="620">By partnering with NikoHealth, these AI solutions help providers:</p><ul><li>Automate repetitive tasks, reducing manual workload and freeing up staff for higher-value activities.</li><li data-start="731" data-end="818">Streamline document processing and medical record reviews for faster approvals.</li><li data-start="819" data-end="889">Minimize administrative burdens and accelerate revenue cycles.</li></ul><p data-start="891" data-end="1179"><em>“At NikoHealth, innovation thrives through seamless integrations,</em>” said <strong data-start="963" data-end="1000">Michael Kutsak, CEO of NikoHealth</strong>. “<em>By collaborating with leading AI companies, we’re building a connected ecosystem that drives efficiency, reduces administrative strain, and ultimately improves patient care.”</em></p><p data-start="1181" data-end="1227">AI partners are already seeing the benefits:</p><p data-start="1229" data-end="1448"><em>“NikoHealth’s API and structured workflows allow us to deliver next-level automations that eliminate referral backlogs, reduce claim denials, and expand provider networks,”</em> said Trey Holterman, CEO of Tennr.</p><p data-start="1450" data-end="1714"><strong data-start="1452" data-end="1518">“</strong><em>Partnering with NikoHealth is a no-brainer for AI companies,” </em>said Samantha Jacobson, Chief Client Officer at Notable Systems. “<em>Their scalable API makes AI automation seamless, helping providers optimize operations and patient care like never before.</em>”</p><p data-start="1716" data-end="1942">NikoHealth will showcase its latest integrations at <strong>Medtrade 2025</strong> (Feb 18-20, Dallas, TX). Visit <strong>Booth #1327</strong> for live demos and insights on how NikoHealth is revolutionizing DME management with AI-powered automation.</p><p data-start="1944" data-end="2123">By fostering a connected AI ecosystem, NikoHealth empowers DME providers to reduce costs, streamline operations, and elevate patient experiences—setting a new industry standard.</p> </div>
  420. </div>
  421. </div>
  422. </div>
  423. </div>
  424. </section>
  425. </div>
  426. <p>The post <a href="https://nikohealth.com/nikohealth-expands-ai-ecosystem-with-seamless-integrations/">NikoHealth Expands AI Ecosystem with Seamless Integrations</a> appeared first on <a href="https://nikohealth.com">NikoHealth</a>.</p>
  427. ]]></content:encoded>
  431. </item>
  432. <item>
  433. <title>NikoHealth integrates with AI platforms</title>
  434. <link>https://nikohealth.com/nikohealth-integrates-with-ai-platforms/</link>
  436. <dc:creator><![CDATA[Steven Sanders]]></dc:creator>
  437. <pubDate>Fri, 14 Feb 2025 13:40:21 +0000</pubDate>
  438. <category><![CDATA[Blog]]></category>
  439. <category><![CDATA[Press Release]]></category>
  440. <guid isPermaLink="false">https://nikohealth.com/?p=7632</guid>
  441.  
  442. <description><![CDATA[<p>NikoHealth, a cloud-based DME/HME management software provider, has announced seamless integrations with AI innovators such as Tennr, CompliantRx, Notable Systems, Celeritas, and Synthpop.</p>
  443. <p>The post <a href="https://nikohealth.com/nikohealth-integrates-with-ai-platforms/">NikoHealth integrates with AI platforms</a> appeared first on <a href="https://nikohealth.com">NikoHealth</a>.</p>
  444. ]]></description>
  445. <content:encoded><![CDATA[ <div data-elementor-type="wp-post" data-elementor-id="7632" class="elementor elementor-7632">
  446. <section class="elementor-section elementor-top-section elementor-element elementor-element-9740267 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="9740267" data-element_type="section">
  447. <div class="elementor-container elementor-column-gap-default">
  448. <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a6fda17" data-id="a6fda17" data-element_type="column">
  449. <div class="elementor-widget-wrap elementor-element-populated">
  450. <div class="elementor-element elementor-element-4145760 elementor-widget elementor-widget-text-editor" data-id="4145760" data-element_type="widget" data-widget_type="text-editor.default">
  451. <div class="elementor-widget-container">
  452. <p data-start="0" data-end="416">NikoHealth, a cloud-based <a href="https://nikohealth.com/">DME/HME management software</a> provider, has announced seamless integrations with AI innovators such as Tennr, CompliantRx, Notable Systems, Celeritas, and Synthpop. These partnerships aim to create an advanced ecosystem that streamlines workflows, enhances patient care, and drives measurable growth for DME providers. By collaborating with these AI partners, NikoHealth enables providers to:</p><ul data-start="418" data-end="653"><li data-start="418" data-end="525"><p data-start="420" data-end="525">Automate repetitive tasks, reducing manual effort and allowing staff to focus on higher-value activities.</p></li><li data-start="527" data-end="587"><p data-start="529" data-end="587">Streamline document processing and medical record reviews.</p></li><li data-start="589" data-end="653"><p data-start="591" data-end="653">Minimize administrative burdens and accelerate revenue cycles.</p></li></ul><p data-start="655" data-end="968">Michael Kutsak, CEO of NikoHealth, stated, &#8220;By partnering with leading AI companies, we&#8217;re building a connected ecosystem that empowers DME providers with smarter, faster solutions. These integrations drive real results—enhancing efficiency, reducing administrative burden, and ultimately improving patient care.&#8221;</p> </div>
  453. </div>
  454. </div>
  455. </div>
  456. </div>
  457. </section>
  458. </div>
  459. <p>The post <a href="https://nikohealth.com/nikohealth-integrates-with-ai-platforms/">NikoHealth integrates with AI platforms</a> appeared first on <a href="https://nikohealth.com">NikoHealth</a>.</p>
  460. ]]></content:encoded>
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