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</div> </div> </div> </nav> </div> </div> </header> <main id="page" class="container" role="main"> <article class="sections" id="sections" data-page-sections="67e0d53f5264d45b462416de"> <section data-test="page-section" data-section-theme="" class='page-section full-bleed-section layout-engine-section background-width--full-bleed section-height--custom content-width--wide horizontal-alignment--center vertical-alignment--middle ' data-section-id="67e0d53f5264d45b462416e2" data-controller="SectionWrapperController" data-current-styles="{"imageOverlayOpacity": 0.15,"backgroundWidth": "background-width--full-bleed","sectionHeight": "section-height--custom","customSectionHeight": 10,"horizontalAlignment": "horizontal-alignment--center","verticalAlignment": "vertical-alignment--middle","contentWidth": "content-width--wide","customContentWidth": 50,"sectionTheme": "","sectionAnimation": "none","backgroundMode": "image"}" data-current-context="{"video": {"playbackSpeed": 0.5,"filter": 1,"filterStrength": 0,"zoom": 0,"videoSourceProvider": "none"},"backgroundImageId": null,"backgroundMediaEffect": null,"divider": null,"typeName": "page"}" data-animation="none" data-fluid-engine-section style="min-height: 10vh;" > <div class="section-border" > <div class="section-background"> </div> </div> <div class='content-wrapper' style=' padding-top: calc(10vmax / 10); padding-bottom: calc(10vmax / 10); ' > <div class="content" > <div data-fluid-engine="true"><style> .fe-67e0d53f5264d45b462416e1 { --grid-gutter: calc(var(--sqs-mobile-site-gutter, 6vw) - 11.0px); --cell-max-width: calc( ( var(--sqs-site-max-width, 1500px) - (11.0px * (8 - 1)) ) / 8 ); display: grid; position: relative; grid-area: 1/1/-1/-1; grid-template-rows: repeat(11,minmax(24px, auto)); grid-template-columns: minmax(var(--grid-gutter), 1fr) repeat(8, minmax(0, var(--cell-max-width))) minmax(var(--grid-gutter), 1fr); row-gap: 11.0px; column-gap: 11.0px;} @media (min-width: 768px) { .background-width--inset .fe-67e0d53f5264d45b462416e1 { --inset-padding: calc(var(--sqs-site-gutter) * 2); } .fe-67e0d53f5264d45b462416e1 { --grid-gutter: calc(var(--sqs-site-gutter, 4vw) - 11.0px); --cell-max-width: calc( ( var(--sqs-site-max-width, 1500px) - (11.0px * (24 - 1)) ) / 24 ); --inset-padding: 0vw; --row-height-scaling-factor: 0.0215; --container-width: min(var(--sqs-site-max-width, 1500px), calc(100vw - var(--sqs-site-gutter, 4vw) * 2 - var(--inset-padding) )); grid-template-rows: repeat(8,minmax(calc(var(--container-width) * var(--row-height-scaling-factor)), auto)); grid-template-columns: minmax(var(--grid-gutter), 1fr) repeat(24, minmax(0, var(--cell-max-width))) minmax(var(--grid-gutter), 1fr); }} .fe-block-0e4269f827aca3b7228f { grid-area: 4/2/12/10; z-index: 0; @media (max-width: 767px) { } } .fe-block-0e4269f827aca3b7228f .sqs-block { justify-content: flex-start; } .fe-block-0e4269f827aca3b7228f .sqs-block-alignment-wrapper { align-items: flex-start; } @media (min-width: 768px) { .fe-block-0e4269f827aca3b7228f { grid-area: 1/2/9/20; z-index: 0; } .fe-block-0e4269f827aca3b7228f .sqs-block { justify-content: flex-start; } .fe-block-0e4269f827aca3b7228f .sqs-block-alignment-wrapper { align-items: flex-start; } } </style><div class="fluid-engine fe-67e0d53f5264d45b462416e1"><div class="fe-block fe-block-0e4269f827aca3b7228f"><div class="sqs-block html-block sqs-block-html" data-blend-mode="NORMAL" data-block-type="2" data-border-radii="{"topLeft":{"unit":"px","value":0.0},"topRight":{"unit":"px","value":0.0},"bottomLeft":{"unit":"px","value":0.0},"bottomRight":{"unit":"px","value":0.0}}" id="block-0e4269f827aca3b7228f"><div class="sqs-block-content"> <div class="sqs-html-content"> <h3 style="white-space:pre-wrap;">Graduate student, IT Technician, eSports professional. <br><br>A passion for learning and teaching others. From growing up on computers through playing WoW and building robots for the robotics team at Lake Travis High School, to working alongside technicians at Texas Tech IT Desktop and coaching eSports at a professional level. </h3></div> </div></div></div></div></div> </div> </div> </section> <section data-test="page-section" data-section-theme="" class='page-section full-bleed-section layout-engine-section background-width--full-bleed section-height--medium content-width--wide horizontal-alignment--center vertical-alignment--middle ' data-section-id="67e0d53f5264d45b462416e5" data-controller="SectionWrapperController" data-current-styles="{"imageOverlayOpacity": 0.15,"backgroundWidth": "background-width--full-bleed","sectionHeight": "section-height--medium","horizontalAlignment": "horizontal-alignment--center","verticalAlignment": "vertical-alignment--middle","contentWidth": "content-width--wide","customContentWidth": 50,"sectionTheme": "","sectionAnimation": "none","backgroundMode": "image"}" data-current-context="{"video": {"playbackSpeed": 0.5,"filter": 1,"filterStrength": 0,"zoom": 0,"videoSourceProvider": "none"},"backgroundImageId": null,"backgroundMediaEffect": null,"divider": null,"typeName": "page"}" data-animation="none" data-fluid-engine-section > <div class="section-border" > <div class="section-background"> </div> </div> <div class='content-wrapper' style=' ' > <div class="content" > <div data-fluid-engine="true"><style> .fe-67e0d53f5264d45b462416e4 { --grid-gutter: calc(var(--sqs-mobile-site-gutter, 6vw) - 11.0px); --cell-max-width: calc( ( var(--sqs-site-max-width, 1500px) - (11.0px * (8 - 1)) ) / 8 ); display: grid; position: relative; grid-area: 1/1/-1/-1; grid-template-rows: repeat(15,minmax(24px, auto)); grid-template-columns: minmax(var(--grid-gutter), 1fr) repeat(8, minmax(0, var(--cell-max-width))) minmax(var(--grid-gutter), 1fr); row-gap: 11.0px; column-gap: 11.0px;} @media (min-width: 768px) { .background-width--inset .fe-67e0d53f5264d45b462416e4 { --inset-padding: calc(var(--sqs-site-gutter) * 2); } .fe-67e0d53f5264d45b462416e4 { --grid-gutter: calc(var(--sqs-site-gutter, 4vw) - 11.0px); --cell-max-width: calc( ( var(--sqs-site-max-width, 1500px) - (11.0px * (24 - 1)) ) / 24 ); --inset-padding: 0vw; --row-height-scaling-factor: 0.0215; --container-width: min(var(--sqs-site-max-width, 1500px), calc(100vw - var(--sqs-site-gutter, 4vw) * 2 - var(--inset-padding) )); grid-template-rows: repeat(22,minmax(calc(var(--container-width) * var(--row-height-scaling-factor)), auto)); grid-template-columns: minmax(var(--grid-gutter), 1fr) repeat(24, minmax(0, var(--cell-max-width))) minmax(var(--grid-gutter), 1fr); }} .fe-block-7d36fcecfd1819ec406b { grid-area: 1/2/7/10; z-index: 0; @media (max-width: 767px) { } } .fe-block-7d36fcecfd1819ec406b .sqs-block { justify-content: center; } .fe-block-7d36fcecfd1819ec406b .sqs-block-alignment-wrapper { align-items: center; } @media (min-width: 768px) { .fe-block-7d36fcecfd1819ec406b { grid-area: 1/2/23/11; z-index: 0; } .fe-block-7d36fcecfd1819ec406b .sqs-block { justify-content: center; } .fe-block-7d36fcecfd1819ec406b .sqs-block-alignment-wrapper { align-items: center; } } .fe-block-166dcf9a8e874c88b9c3 { grid-area: 8/2/15/10; z-index: 1; @media (max-width: 767px) { } } .fe-block-166dcf9a8e874c88b9c3 .sqs-block { justify-content: flex-start; } .fe-block-166dcf9a8e874c88b9c3 .sqs-block-alignment-wrapper { align-items: flex-start; } @media (min-width: 768px) { .fe-block-166dcf9a8e874c88b9c3 { grid-area: 2/11/18/24; z-index: 1; } .fe-block-166dcf9a8e874c88b9c3 .sqs-block { justify-content: flex-start; } .fe-block-166dcf9a8e874c88b9c3 .sqs-block-alignment-wrapper { align-items: flex-start; } } </style><div class="fluid-engine fe-67e0d53f5264d45b462416e4"><div class="fe-block fe-block-7d36fcecfd1819ec406b"><div class="sqs-block image-block sqs-block-image sqs-stretched" data-block-type="5" id="block-7d36fcecfd1819ec406b"><div class="sqs-block-content"> <div class=" image-block-outer-wrapper layout-caption-below design-layout-fluid image-position-left combination-animation-slide-up individual-animation-none " data-test="image-block-fluid-outer-wrapper" > <div class="fluid-image-animation-wrapper sqs-image sqs-block-alignment-wrapper" data-animation-role="image" data-animation-override > <div class="fluid-image-container sqs-image-content" style="overflow: hidden;-webkit-mask-image: -webkit-radial-gradient(white, black);position: relative;width: 100%;height: 100%;" > <div class="content-fit"> <img data-stretch="false" data-src="https://images.squarespace-cdn.com/content/v1/67e0d53c5264d45b462414ee/49cefc97-013c-4814-a9e4-1d9dd31b7787/20240603_180645+%281%29.jpg" data-image="https://images.squarespace-cdn.com/content/v1/67e0d53c5264d45b462414ee/49cefc97-013c-4814-a9e4-1d9dd31b7787/20240603_180645+%281%29.jpg" data-image-dimensions="2268x3945" data-image-focal-point="0.5,0.5" alt="" data-load="false" elementtiming="system-image-block" src="https://images.squarespace-cdn.com/content/v1/67e0d53c5264d45b462414ee/49cefc97-013c-4814-a9e4-1d9dd31b7787/20240603_180645+%281%29.jpg" width="2268" height="3945" alt="" sizes="(max-width: 640px) 100vw, (max-width: 767px) 100vw, 37.5vw" style="display:block;object-fit: contain; object-position: 50% 50%" srcset="https://images.squarespace-cdn.com/content/v1/67e0d53c5264d45b462414ee/49cefc97-013c-4814-a9e4-1d9dd31b7787/20240603_180645+%281%29.jpg?format=100w 100w, https://images.squarespace-cdn.com/content/v1/67e0d53c5264d45b462414ee/49cefc97-013c-4814-a9e4-1d9dd31b7787/20240603_180645+%281%29.jpg?format=300w 300w, https://images.squarespace-cdn.com/content/v1/67e0d53c5264d45b462414ee/49cefc97-013c-4814-a9e4-1d9dd31b7787/20240603_180645+%281%29.jpg?format=500w 500w, https://images.squarespace-cdn.com/content/v1/67e0d53c5264d45b462414ee/49cefc97-013c-4814-a9e4-1d9dd31b7787/20240603_180645+%281%29.jpg?format=750w 750w, https://images.squarespace-cdn.com/content/v1/67e0d53c5264d45b462414ee/49cefc97-013c-4814-a9e4-1d9dd31b7787/20240603_180645+%281%29.jpg?format=1000w 1000w, https://images.squarespace-cdn.com/content/v1/67e0d53c5264d45b462414ee/49cefc97-013c-4814-a9e4-1d9dd31b7787/20240603_180645+%281%29.jpg?format=1500w 1500w, https://images.squarespace-cdn.com/content/v1/67e0d53c5264d45b462414ee/49cefc97-013c-4814-a9e4-1d9dd31b7787/20240603_180645+%281%29.jpg?format=2500w 2500w" loading="lazy" decoding="async" data-loader="sqs"> <div class="fluidImageOverlay"></div> </div> </div> </div> </div> <style> .sqs-block-image .sqs-block-content { height: 100%; width: 100%; } .fe-block-7d36fcecfd1819ec406b .fluidImageOverlay { position: absolute; top: 0; left: 0; width: 100%; height: 100%; mix-blend-mode: normal; opacity: 0; } </style> </div></div></div><div class="fe-block fe-block-166dcf9a8e874c88b9c3"><div class="sqs-block html-block sqs-block-html" data-blend-mode="NORMAL" data-block-type="2" data-border-radii="{"topLeft":{"unit":"px","value":0.0},"topRight":{"unit":"px","value":0.0},"bottomLeft":{"unit":"px","value":0.0},"bottomRight":{"unit":"px","value":0.0}}" id="block-166dcf9a8e874c88b9c3"><div class="sqs-block-content"> <div class="sqs-html-content"> <h4 style="white-space:pre-wrap;">While studying at Texas Tech University, I had the opportunity to work with one of my eSports teammates in their IT department. I never thought that my passion of gaming and building my own PCs would have such a good application in the working world. It became obvious to me what I wanted to do in the future.<br><br>To today, Cumberland University offering me a scholarship to help with their eSports program and study for my Master’s in IT management. A dream come true. I cannot wait to see where this path takes me. I am currently looking for and actively applying for an internship over the summer.<br><br>I still am quite passionate about economics and Japanese, and I attempt to educate myself each week on both topics. I actively watch and participate in the stock market and continue to study Japanese on my own. I went to live abroad in Japan over the summer in 2024, I stayed in Sasebo, Japan for a couple of months. It was unbelievable, I cannot wait to go back. </h4></div> </div></div></div></div></div> </div> </div> </section> <section data-test="page-section" data-section-theme="" class='page-section full-bleed-section layout-engine-section background-width--full-bleed section-height--medium content-width--wide horizontal-alignment--center vertical-alignment--middle ' data-section-id="67e0d53f5264d45b462416f1" data-controller="SectionWrapperController" data-current-styles="{"imageOverlayOpacity": 0.15,"backgroundWidth": "background-width--full-bleed","sectionHeight": "section-height--medium","horizontalAlignment": "horizontal-alignment--center","verticalAlignment": "vertical-alignment--middle","contentWidth": "content-width--wide","customContentWidth": 50,"sectionTheme": "","sectionAnimation": "none","backgroundMode": "image"}" data-current-context="{"video": {"playbackSpeed": 0.5,"filter": 1,"filterStrength": 0,"zoom": 0,"videoSourceProvider": "none"},"backgroundImageId": null,"backgroundMediaEffect": null,"divider": null,"typeName": "page"}" data-animation="none" data-fluid-engine-section > <div class="section-border" > <div class="section-background"> </div> </div> <div class='content-wrapper' style=' ' > <div class="content" > <div data-fluid-engine="true"><style> .fe-67e0d53f5264d45b462416f0 { --grid-gutter: calc(var(--sqs-mobile-site-gutter, 6vw) - 11.0px); --cell-max-width: calc( ( var(--sqs-site-max-width, 1500px) - (11.0px * (8 - 1)) ) / 8 ); display: grid; position: relative; grid-area: 1/1/-1/-1; grid-template-rows: repeat(7,minmax(24px, auto)); grid-template-columns: minmax(var(--grid-gutter), 1fr) repeat(8, minmax(0, var(--cell-max-width))) minmax(var(--grid-gutter), 1fr); row-gap: 11.0px; column-gap: 11.0px;} @media (min-width: 768px) { .background-width--inset .fe-67e0d53f5264d45b462416f0 { --inset-padding: calc(var(--sqs-site-gutter) * 2); } .fe-67e0d53f5264d45b462416f0 { --grid-gutter: calc(var(--sqs-site-gutter, 4vw) - 11.0px); --cell-max-width: calc( ( var(--sqs-site-max-width, 1500px) - (11.0px * (24 - 1)) ) / 24 ); --inset-padding: 0vw; --row-height-scaling-factor: 0.0215; --container-width: min(var(--sqs-site-max-width, 1500px), calc(100vw - var(--sqs-site-gutter, 4vw) * 2 - var(--inset-padding) )); grid-template-rows: repeat(5,minmax(calc(var(--container-width) * var(--row-height-scaling-factor)), auto)); grid-template-columns: minmax(var(--grid-gutter), 1fr) repeat(24, minmax(0, var(--cell-max-width))) minmax(var(--grid-gutter), 1fr); }} .fe-block-ae6b106b9e7d9d8a439c { grid-area: 1/2/5/10; z-index: 0; @media (max-width: 767px) { } } .fe-block-ae6b106b9e7d9d8a439c .sqs-block { justify-content: flex-start; } .fe-block-ae6b106b9e7d9d8a439c .sqs-block-alignment-wrapper { align-items: flex-start; } @media (min-width: 768px) { .fe-block-ae6b106b9e7d9d8a439c { grid-area: 1/5/4/23; z-index: 0; } .fe-block-ae6b106b9e7d9d8a439c .sqs-block { justify-content: flex-start; } .fe-block-ae6b106b9e7d9d8a439c .sqs-block-alignment-wrapper { align-items: flex-start; } } .fe-block-5eb9b1e18de189c482a5 { grid-area: 6/4/8/8; z-index: 1; @media (max-width: 767px) { } } .fe-block-5eb9b1e18de189c482a5 .sqs-block { justify-content: center; } .fe-block-5eb9b1e18de189c482a5 .sqs-block-alignment-wrapper { align-items: center; } @media (min-width: 768px) { .fe-block-5eb9b1e18de189c482a5 { grid-area: 4/12/6/16; z-index: 1; } .fe-block-5eb9b1e18de189c482a5 .sqs-block { justify-content: center; } .fe-block-5eb9b1e18de189c482a5 .sqs-block-alignment-wrapper { align-items: center; } } </style><div class="fluid-engine fe-67e0d53f5264d45b462416f0"><div class="fe-block fe-block-ae6b106b9e7d9d8a439c"><div class="sqs-block html-block sqs-block-html" data-blend-mode="NORMAL" data-block-type="2" data-border-radii="{"topLeft":{"unit":"px","value":0.0},"topRight":{"unit":"px","value":0.0},"bottomLeft":{"unit":"px","value":0.0},"bottomRight":{"unit":"px","value":0.0}}" id="block-ae6b106b9e7d9d8a439c"><div class="sqs-block-content"> <div class="sqs-html-content"> <h1 style="text-align:center;white-space:pre-wrap;">I’d love to work with you</h1></div> </div></div></div><div class="fe-block fe-block-5eb9b1e18de189c482a5"><div class="sqs-block button-block sqs-block-button sqs-stretched" data-block-type="53" data-sqsp-block="button" id="block-5eb9b1e18de189c482a5"><div class="sqs-block-content"> <div class="sqs-block-button-container sqs-block-button-container--center" data-animation-role="button" data-alignment="center" data-button-size="medium" data-button-type="primary"> <a href="/contact" class="sqs-block-button-element--medium sqs-button-element--primary sqs-block-button-element" data-sqsp-button > Contact Me </a></div></div></div></div></div></div> </div> </div> </section> </article> </main> <footer class="sections" id="footer-sections" data-footer-sections> <section data-test="page-section" data-section-theme="" class='page-section full-bleed-section layout-engine-section background-width--full-bleed section-height--medium content-width--wide horizontal-alignment--center vertical-alignment--middle ' data-section-id="6858d953db4a0b42a3363b90" data-controller="SectionWrapperController" data-current-styles="{"imageOverlayOpacity": 0.15,"backgroundWidth": "background-width--full-bleed","sectionHeight": "section-height--medium","customSectionHeight": 10,"horizontalAlignment": "horizontal-alignment--center","verticalAlignment": "vertical-alignment--middle","contentWidth": "content-width--wide","customContentWidth": 50,"backgroundColor": "","sectionTheme": "","sectionAnimation": "none","backgroundMode": "image"}" data-current-context="{"video": null,"backgroundImageId": null,"backgroundMediaEffect": null,"divider": null,"typeName": "page"}" data-animation="none" data-fluid-engine-section > <div class="section-border" > <div class="section-background"> </div> </div> <div class='content-wrapper' style=' ' > <div class="content" > <div data-fluid-engine="true"><style> .fe-6858d9537a7f040def43f896 { --grid-gutter: calc(var(--sqs-mobile-site-gutter, 6vw) - 11.0px); --cell-max-width: calc( ( var(--sqs-site-max-width, 1500px) - (11.0px * (8 - 1)) ) / 8 ); display: grid; position: relative; grid-area: 1/1/-1/-1; grid-template-rows: repeat(2,minmax(24px, auto)); grid-template-columns: minmax(var(--grid-gutter), 1fr) repeat(8, minmax(0, var(--cell-max-width))) minmax(var(--grid-gutter), 1fr); row-gap: 11.0px; column-gap: 11.0px;} @media (min-width: 768px) { .background-width--inset .fe-6858d9537a7f040def43f896 { --inset-padding: calc(var(--sqs-site-gutter) * 2); } .fe-6858d9537a7f040def43f896 { --grid-gutter: calc(var(--sqs-site-gutter, 4vw) - 11.0px); --cell-max-width: calc( ( var(--sqs-site-max-width, 1500px) - (11.0px * (24 - 1)) ) / 24 ); --inset-padding: 0vw; --row-height-scaling-factor: 0.0215; --container-width: min(var(--sqs-site-max-width, 1500px), calc(100vw - var(--sqs-site-gutter, 4vw) * 2 - var(--inset-padding) )); grid-template-rows: repeat(6,minmax(calc(var(--container-width) * var(--row-height-scaling-factor)), auto)); grid-template-columns: minmax(var(--grid-gutter), 1fr) repeat(24, minmax(0, var(--cell-max-width))) minmax(var(--grid-gutter), 1fr); }} .fe-block-yui_3_17_2_1_1750644751422_6541 { grid-area: 1/2/3/10; z-index: 1; @media (max-width: 767px) { } } .fe-block-yui_3_17_2_1_1750644751422_6541 .sqs-block { justify-content: flex-start; } .fe-block-yui_3_17_2_1_1750644751422_6541 .sqs-block-alignment-wrapper { align-items: flex-start; } @media (min-width: 768px) { .fe-block-yui_3_17_2_1_1750644751422_6541 { grid-area: 1/2/7/16; z-index: 1; } .fe-block-yui_3_17_2_1_1750644751422_6541 .sqs-block { justify-content: flex-start; } .fe-block-yui_3_17_2_1_1750644751422_6541 .sqs-block-alignment-wrapper { align-items: flex-start; } } </style><div class="fluid-engine fe-6858d9537a7f040def43f896"><div class="fe-block fe-block-yui_3_17_2_1_1750644751422_6541"><div class="sqs-block html-block sqs-block-html" data-blend-mode="NORMAL" data-block-type="2" data-border-radii="{"topLeft":{"unit":"px","value":0.0},"topRight":{"unit":"px","value":0.0},"bottomLeft":{"unit":"px","value":0.0},"bottomRight":{"unit":"px","value":0.0}}" id="block-yui_3_17_2_1_1750644751422_6541"><div class="sqs-block-content"> <div class="sqs-html-content"> <p class="" style="white-space:pre-wrap;">Sources:</p><p class="" style="white-space:pre-wrap;">Ciotti, Gregory. “How to Talk to Your Angriest Customers.” <em>HelpU</em>, 22 June 2016, www.helpscout.com/helpu/customer-complaints/.</p><p class="" style="white-space:pre-wrap;">Microsoft Corporation. <em>Memo (Simple Design)</em>. Microsoft Word, 2025.</p><p class="" style="white-space:pre-wrap;">Smartsheet. “9 Free Escalation Matrix Templates: All Types & Formats.” <em>Smartsheet</em>, 2024, www.smartsheet.com/content/escalation-matrix-templates?srsltid=AfmBOorzJetA0FoEFqqPuDrPkl37p1bmHPY0vS4phtsB8W-awmwvkIws.</p><p class="" style="white-space:pre-wrap;">Sutton, Jeremy. “Socratic Questioning in Psychology: Examples and Techniques.” <em>Positive Psychology</em>, 19 June 2020, positivepsychology.com/socratic-questioning/.</p></div> </div></div></div></div></div> </div> </div> </section> </footer> </div> <script defer="true" src="https://static1.squarespace.com/static/vta/5c5a519771c10ba3470d8101/scripts/site-bundle.3211cb10ca836d332f8a257681734318.js" type="text/javascript"></script> </body></html> 
