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<meta name="description" content= " Hello, I'm writing in here too in order to get an answer, I've been waiting for a ticket response for more than 48 hours, putting it below: I've been trying to add this optimization that you created (https://www.iubenda.com/en/help/3834-cache-and-optimisation-of-the-iubenda-cookie-solution) to my website but without any luck, I keep having issues.
So what I did: - copy the PHP – TCF and inline activator - put in in a Woody Snippet - PHP Script - changed the cookie policy and siteID with mine - added the safe.js inline where it says at the bottom Idk what I'm doing wrong, but the iubenda icon displays an exclamation mark, and my website is live, I can't leave it like that, can you help pls?
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<h1 class="topic__title">Cache and Optimisation of the Iubenda Script</h1>
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<div class="user-pic-thumb image-lazy-load user-pointer-bottom"> <div class="thumb avatar-text circle text-center bg-4"> C </div> </div>
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<b class="author">
Clau Marin
</b>
<div class="meta">started a topic <span class='timeago' title='Fri, 4 Oct, 2024 at 12:21 PM' data-timeago='2024-10-04 12:21:17 +0200' data-livestamp='2024-10-04 12:21:17 +0200'>
about 1 month ago
</span> </div>
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<div class="topic__text markdown">
<div dir="ltr"><p>Hello, I'm writing in here too in order to get an answer, I've been waiting for a ticket response for more than 48 hours, putting it below:<br><br>I've been trying to add this optimization that you created (<a href="https://www.iubenda.com/en/help/3834-cache-and-optimisation-of-the-iubenda-cookie-solution" rel="noreferrer" target="_blank" style="border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: rgb(41, 98, 255); cursor: pointer; outline: none; transition: color 0.3s; touch-action: manipulation;">https://www.iubenda.com/en/help/3834-cache-and-optimisation-of-the-iubenda-cookie-solution</a>) to my website but without any luck, I keep having issues.</p><p><br style="color: rgba(0, 0, 0, 0.65); font-family: proxima-nova, "Source Sans Pro", sans-serif; font-size: 14px;">
</p><p>So what I did:<br>- copy the PHP – TCF and inline activator<br>- put in in a Woody Snippet - PHP Script<br>- changed the cookie policy and siteID with mine<br>- added the safe.js inline where it says at the bottom</p><p><br></p><p>Idk what I'm doing wrong, but the iubenda icon displays an exclamation mark, and my website is live, I can't leave it like that, can you help pls?</p>
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<div class="user-pic-thumb image-lazy-load user-pointer-bottom"> <div class="thumb avatar-text circle text-center bg-4"> s </div> </div>
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<b class="author">
saraholiver
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said <span class='timeago' title='Sun, 6 Oct, 2024 at 11:50 AM' data-timeago='2024-10-06 11:50:44 +0200' data-livestamp='2024-10-06 11:50:44 +0200'>
about 1 month ago
</span>
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<div class="comment__body markdown">
<div dir="ltr"><p>Double-check that the safe.js script is added in the right location. If the icon shows an exclamation mark, it might indicate a misconfiguration or a problem with cookie consent settings. I recommend reviewing the documentation for any additional steps and troubleshooting or reaching out to Iubenda support for further assistance.<br></p>
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<div class="user-pic-thumb image-lazy-load user-pointer-bottom"> <div class="thumb avatar-text circle text-center bg-0"> T </div> </div>
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Trfga
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said <span class='timeago' title='Sat, 12 Oct, 2024 at 10:00 AM' data-timeago='2024-10-12 10:00:49 +0200' data-livestamp='2024-10-12 10:00:49 +0200'>
29 days ago
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<div class="user-pic-thumb image-lazy-load user-pointer-bottom"> <div class="thumb avatar-text circle text-center bg-5"> P </div> </div>
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Peter Carrol
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said <span class='timeago' title='Sat, 19 Oct, 2024 at 11:23 PM' data-timeago='2024-10-19 23:23:50 +0200' data-livestamp='2024-10-19 23:23:50 +0200'>
21 days ago
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<div dir="ltr"><p>Hello,</p><p>Thank you for reaching out. I understand your frustration regarding the delay in ticket response, and I appreciate your patience.</p><p><br>Based on the steps you provided, it looks like you've followed the instructions correctly. However, the exclamation mark on the Iubenda icon typically indicates a configuration issue. Here are a few suggestions to troubleshoot the problem:<br><br></p><ol><li><p><strong>Double-check the Site ID and Cookie Policy</strong>: Ensure that the Site ID and cookie policy you’ve entered are correct and match those in your Iubenda account.</p></li><li><p><strong>Inspect the JavaScript Console</strong>: Open your browser's developer tools and check the console for any errors related to Iubenda. This might give you clues about what's going wrong.</p></li><li><p><strong>Clear Cache</strong>: If you’re using a caching plugin, clear your website cache after making changes to ensure that the latest version of your site is loaded.</p></li><li><p><strong>Test on Different Browsers</strong>: Sometimes, browser-specific issues can cause unexpected behavior. Try accessing your website from different browsers or devices to see if the problem persist.!<br><br></p></li></ol><p>Please let me know if you need any more help!</p>
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<div class="user-pic-thumb image-lazy-load user-pointer-bottom"> <div class="thumb avatar-text circle text-center bg-4"> C </div> </div>
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Clau Marin
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said <span class='timeago' title='Sun, 20 Oct, 2024 at 1:40 PM' data-timeago='2024-10-20 13:40:33 +0200' data-livestamp='2024-10-20 13:40:33 +0200'>
21 days ago
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<div dir="ltr"><p>Thank you, but it's too late, I switched to Complianz as it's not making my website slower and I can't usually wait for 16 days to get a reply on a ticket. Get better, goodbye.</p>
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Vezzon CLUB
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said <span class='timeago' title='Thu, 7 Nov, 2024 at 6:23 AM' data-timeago='2024-11-07 06:23:33 +0100' data-livestamp='2024-11-07 06:23:33 +0100'>
3 days ago
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<div dir="ltr"><p>Thank you !!!</p>
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