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<?xml version="1.0" encoding="UTF-8"?><rss version="2.0" xmlns:media="http://search.yahoo.com/mrss/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:wfw="http://wellformedweb.org/CommentAPI/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:sy="http://purl.org/rss/1.0/modules/syndication/" xmlns:slash="http://purl.org/rss/1.0/modules/slash/" > <channel> <title>Duct Tape Marketing</title> <atom:link href="https://ducttapemarketing.com/feed/" rel="self" type="application/rss+xml" /> <link>https://ducttapemarketing.com/</link> <description></description> <lastBuildDate>Tue, 01 Jul 2025 20:09:59 +0000</lastBuildDate> <language>en-US</language> <sy:updatePeriod> hourly </sy:updatePeriod> <sy:updateFrequency> 1 </sy:updateFrequency> <image> <url>https://ducttapemarketing.com/wp-content/uploads/2022/08/cropped-15921-New-Logo-Favicon_V1-DTM.png</url> <title>Duct Tape Marketing</title> <link>https://ducttapemarketing.com/</link> <width>32</width> <height>32</height></image> <item> <title>Bold Moves for Future-Ready Marketing: What to Stop Doing Immediately</title> <link>https://ducttapemarketing.com/bold-moves-for-future-ready-marketing/</link> <dc:creator><![CDATA[John Jantsch]]></dc:creator> <pubDate>Tue, 01 Jul 2025 20:09:59 +0000</pubDate> <category><![CDATA[AI]]></category> <guid isPermaLink="false">https://ducttapemarketing.com/?p=83646</guid> <description><![CDATA[<p><a href="https://ducttapemarketing.com/bold-moves-for-future-ready-marketing/">Bold Moves for Future-Ready Marketing: What to Stop Doing Immediately</a> written by <a href="https://ducttapemarketing.com/author/johnjantsch/">John Jantsch</a> read more at <a href="https://ducttapemarketing.com">Duct Tape Marketing</a></p><p>TL;DR The future of marketing belongs to those who have the courage to stop outdated practices. Cut excessive and generic content, ignore vanity metrics, prioritize authenticity, build trust, let go of comfort zones, use technology wisely, adapt for AI, and focus on community over funnels. Letting go of what’s holding you back creates space for […]</p>]]></description> <content:encoded><![CDATA[<p><a href="https://ducttapemarketing.com/bold-moves-for-future-ready-marketing/">Bold Moves for Future-Ready Marketing: What to Stop Doing Immediately</a> written by <a href="https://ducttapemarketing.com/author/johnjantsch/">John Jantsch</a> read more at <a href="https://ducttapemarketing.com">Duct Tape Marketing</a></p><article><section><h2>TL;DR</h2><p> The future of marketing belongs to those who have the courage to stop outdated practices. Cut excessive and generic content, ignore vanity metrics, prioritize authenticity, build trust, let go of comfort zones, use technology wisely, adapt for AI, and focus on community over funnels. Letting go of what’s holding you back creates space for smarter, more impactful marketing. </p></section><nav><h2>Table of Contents</h2><ul><li><a href="#stop-content-blasts">1. Stop Blasting Audiences with Excess Content and Ads</a></li><li><a href="#stop-vanity-metrics">2. Stop Obsessing Over Vanity Metrics and Empty Reach</a></li><li><a href="#stop-generic">3. Stop Being Generic—Prioritize Authenticity</a></li><li><a href="#stop-trust-privacy">4. Stop Neglecting Consumer Trust and Privacy</a></li><li><a href="#stop-comfort-zones">5. Stop Clinging to Comfort Zones and Old Formulas</a></li><li><a href="#stop-magic-bullet">6. Stop Treating Technology as a Magic Bullet</a></li><li><a href="#stop-underestimate-ai">7. Stop Underestimating the AI Revolution—Adapt Instead of Ignore</a></li><li><a href="#stop-prioritize-fans">8. Stop Prioritizing Funnels Over Fans</a></li><li><a href="#conclusion">Conclusion: Make Room for the Bold by Quitting the Old</a></li></ul></nav><section id="stop-content-blasts"><h2>1. Stop Blasting Audiences with Excess Content and Ads</h2><h3>Why It Matters</h3><p> The “more is better” approach to content and ads has reached its limit. Consumers are tired of being overwhelmed and are unsubscribing or switching brands to escape the noise. Smart audiences now ignore generic blasts, and most actually want fewer, more relevant communications. </p><h3>What to Do Instead</h3><ul><li>Review your content calendar and remove low-engagement posts or emails.</li><li>Focus on quality over quantity by sending fewer, more meaningful messages.</li><li>Invest more time in understanding what your audience truly values.</li><li>Use AI for insights, but always add a personal, human perspective.</li><li>Run a test by reducing frequency for a month and monitoring engagement rates.</li></ul><p> <strong>Takeaway:</strong> The goal is not constant presence, but memorable impact. Strategize your outreach so every message matters.<br /> </section><section id="stop-vanity-metrics"><h2>2. Stop Obsessing Over Vanity Metrics and Empty Reach</h2><h3>Why It Matters</h3><p> Chasing numbers like followers, likes, and impressions can feel good but these metrics rarely translate into real business growth. Most digital ads are quickly scrolled past, and fair-weather followers almost never become loyal customers. </p><h3>What to Do Instead</h3><ul><li>Identify metrics that drive real results such as repeat visits, shares, purchases, or referrals.</li><li>Adjust your reporting and team incentives to focus on engagement, not just exposure.</li><li>Use analytics to track meaningful actions, like comments or direct replies.</li><li>Encourage content that sparks genuine conversation or feedback.</li></ul><p> <strong>Takeaway:</strong> Switch your focus from empty reach to true connection. Measure what matters to your business, not your ego.<br /> </section><section id="stop-generic"><h2>3. Stop Being Generic—Prioritize Authenticity</h2><h3>Why It Matters</h3><p> Modern consumers quickly spot canned visuals, recycled taglines, and generic brand messaging. In a world where AI can generate anything, authenticity is your sharpest edge. </p><h3>What to Do Instead</h3><ul><li>Replace clichés and stock images with real stories, faces, and voices from your brand.</li><li>Share behind-the-scenes moments or honest lessons learned.</li><li>Don’t be afraid to use humor, opinion, or a unique point of view.</li><li>Let AI support your research, but ensure every message feels uniquely yours.</li></ul><p> <strong>Takeaway:</strong> The boldest brands are the most authentic. Make sure your marketing sounds and feels like you—not anyone else.<br /> </section><section id="stop-trust-privacy"><h2>4. Stop Neglecting Consumer Trust and Privacy</h2><h3>Why It Matters</h3><p> Trust is more valuable than ever. Poor data practices, endless retargeting, and impersonal messaging push people away. When trust is lost, it is rarely regained. </p><h3>What to Do Instead</h3><ul><li>Be clear and transparent about what data you collect and why.</li><li>Give customers control over their information and respect their preferences.</li><li>Review your data collection for compliance and necessity.</li><li>Respond to feedback and reviews, including the negative ones.</li></ul><p> <strong>Takeaway:</strong> Treat every customer like a person, not a datapoint. Make privacy and transparency a core part of your brand promise.<br /> </section><section id="stop-comfort-zones"><h2>5. Stop Clinging to Comfort Zones and Old Formulas</h2><h3>Why It Matters</h3><p> If your marketing feels too comfortable, it’s probably not working as well as it could. Sticking with what used to work can leave you behind as the landscape changes. </p><h3>What to Do Instead</h3><ul><li>Review your marketing channels and tactics to see which ones are actually delivering results.</li><li>Retire campaigns that feel safe but stale.</li><li>Encourage your team to brainstorm and pilot new ideas.</li><li>Make it a habit to learn from both successes and failures.</li></ul><p> <strong>Takeaway:</strong> Letting go of the old is the first step towards finding new, more effective approaches.<br /> </section><section id="stop-magic-bullet"><h2>6. Stop Treating Technology as a Magic Bullet</h2><h3>Why It Matters</h3><p> No tool or AI feature can make up for a weak strategy. Chasing every new tech trend won’t deliver lasting results. </p><h3>What to Do Instead</h3><ul><li>Focus first on understanding your customer and crafting a meaningful offer.</li><li>Use technology to enhance your strengths, not to mask your weaknesses.</li><li>Regularly assess which tools deliver real value and which are just distractions.</li><li>Remember, sometimes a personal touch outperforms any automation.</li></ul><p> <strong>Takeaway:</strong> Technology should serve your strategy, not the other way around.<br /> </section><section id="stop-underestimate-ai"><h2>7. Stop Underestimating the AI Revolution—Adapt Instead of Ignore</h2><h3>Why It Matters</h3><p> AI is changing everything from search to customer engagement. Ignoring these changes, or automating without oversight, can put you at a disadvantage. </p><h3>What to Do Instead</h3><ul><li>Identify repetitive tasks that AI can handle and redirect your energy to creativity and relationships.</li><li>Train your team in AI basics and encourage experimentation.</li><li>Always keep a human eye on automated outputs for quality and tone.</li><li>Stay curious and proactive about how AI is changing your customer’s world.</li></ul><p> <strong>Takeaway:</strong> Embrace AI as a partner, not a threat. Balance efficiency with a human touch.<br /> </section><section id="stop-prioritize-fans"><h2>8. Stop Prioritizing Funnels Over Fans</h2><h3>Why It Matters</h3><p> Focusing only on lead funnels can limit your growth. Building a community of fans leads to deeper loyalty and more powerful word-of-mouth. </p><h3>What to Do Instead</h3><ul><li>Create spaces for your customers to connect with you and each other.</li><li>Highlight your customers’ stories and successes.</li><li>Offer value beyond the sale, like education or support.</li><li>Track and celebrate the growth of your engaged community.</li></ul><p> <strong>Takeaway:</strong> A passionate community is your strongest asset. Focus on making advocates, not just sales.<br /> </section><section id="conclusion"><h2>Conclusion: Make Room for the Bold by Quitting the Old</h2><p> The future belongs to marketers who know what to stop. Cutting out outdated habits clears the way for smarter, more human, and more impactful marketing. Audit your approach, let go of what’s holding you back, and give yourself space to try what’s truly bold. Progress starts with what you quit. </p><p> If you want more actionable checklists or specific examples for your business, just ask. </p></section></article>]]></content:encoded> <media:content url="https://ducttapemarketing.com/wp-content/uploads/2025/07/stop-doing.png" medium="image"></media:content> </item> <item> <title>The Four Conversations: Blair Enns on Leading, Pricing, and Selling Expertise</title> <link>https://ducttapemarketing.com/the-four-conversations-blair-enns-on-leading-pricing-and-selling-expertise/</link> <dc:creator><![CDATA[John Jantsch]]></dc:creator> <pubDate>Thu, 26 Jun 2025 13:13:21 +0000</pubDate> <category><![CDATA[Podcast]]></category> <category><![CDATA[leadership]]></category> <category><![CDATA[pricing]]></category> <category><![CDATA[sales]]></category> <guid isPermaLink="false">https://ducttapemarketing.com/?p=83588</guid> <description><![CDATA[<p><a href="https://ducttapemarketing.com/the-four-conversations-blair-enns-on-leading-pricing-and-selling-expertise/">The Four Conversations: Blair Enns on Leading, Pricing, and Selling Expertise</a> written by <a href="https://ducttapemarketing.com/author/johnjantsch/">John Jantsch</a> read more at <a href="https://ducttapemarketing.com">Duct Tape Marketing</a></p><p>Listen to the full episode: Overview In this episode of the Duct Tape Marketing Podcast, John Jantsch interviews Blair Enns, founder of Win Without Pitching and a leading authority on selling creative and consulting expertise. Blair shares insights from his new book, The Four Conversations, which distills decades of agency wisdom into a clear roadmap […]</p>]]></description> <content:encoded><![CDATA[<p><a href="https://ducttapemarketing.com/the-four-conversations-blair-enns-on-leading-pricing-and-selling-expertise/">The Four Conversations: Blair Enns on Leading, Pricing, and Selling Expertise</a> written by <a href="https://ducttapemarketing.com/author/johnjantsch/">John Jantsch</a> read more at <a href="https://ducttapemarketing.com">Duct Tape Marketing</a></p><section><em>Listen to the full episode: </em></section><section></section><section><iframe src="https://playlist.megaphone.fm?e=ETTTE4357962698" width="100%" height="200" frameborder="0" scrolling="no"></iframe></p><h2></h2><h2><img fetchpriority="high" decoding="async" class="wp-image-83589 alignleft" src="https://ducttapemarketing.com/wp-content/uploads/2025/06/David-Hunter-1.png" alt="Blair Enns with DTM Podcast" width="287" height="287" srcset="https://ducttapemarketing.com/wp-content/uploads/2025/06/David-Hunter-1.png 1080w, https://ducttapemarketing.com/wp-content/uploads/2025/06/David-Hunter-1-300x300.png 300w, https://ducttapemarketing.com/wp-content/uploads/2025/06/David-Hunter-1-1024x1024.png 1024w, https://ducttapemarketing.com/wp-content/uploads/2025/06/David-Hunter-1-150x150.png 150w, https://ducttapemarketing.com/wp-content/uploads/2025/06/David-Hunter-1-768x768.png 768w, https://ducttapemarketing.com/wp-content/uploads/2025/06/David-Hunter-1-75x75.png 75w" sizes="(max-width: 287px) 100vw, 287px" />Overview</h2><p>In this episode of the Duct Tape Marketing Podcast, John Jantsch interviews Blair Enns, founder of Win Without Pitching and a leading authority on selling creative and consulting expertise. Blair shares insights from his new book, <em>The Four Conversations</em>, which distills decades of agency wisdom into a clear roadmap for moving from pitching and price-haggling to confidently leading client relationships. Listeners will discover how to shift from vendor to trusted advisor, raise closing rates, price based on value, and master the four pivotal conversations that define every successful client engagement.</p></section><section><h2>About the Guest</h2><p><strong>Blair Enns</strong> is the founder of Win Without Pitching and the author of several acclaimed books on agency sales, pricing, and positioning. Over the past two decades, Blair has helped thousands of agencies and consultancies around the world move away from free pitching and price wars toward leading client engagements and charging for their expertise. His latest book, <em>The Four Conversations</em>, offers a practical framework for mastering the most crucial moments in every client relationship.</p></section><section><h2>Actionable Insights</h2><ul><li>Most agencies close far fewer deals than they think—often just 25%. Doubling your close rate and raising prices by 20% can dramatically improve profitability.</li><li>The “four conversations” framework: Probative (demonstrate expertise), Qualifying (vet fit for both parties), Value (define value to be created and price accordingly), Closing (help the client select and commit to a path forward).</li><li>Selling expertise is not about convincing or manipulating—it’s about guiding, questioning, and facilitating the client’s best decision.</li><li>True leadership in sales means moving from statements about yourself to questions about the client, and from eagerness for the work to discernment and selectivity.</li><li>Pricing should begin with a value conversation—anchoring fees to outcomes, not just deliverables or time spent.</li><li>Productizing your service delivery is compatible with pricing each client based on value, not a fixed menu.</li><li>To move from vendor to trusted advisor, adopt the “expert’s mantra”: I am the expert, I am the prize, I’m on a mission to help, and I can only do that if you let me lead. All will not follow—and that’s okay.</li></ul></section><section><h2>Great Moments (with Timestamps)</h2><ul><li><strong>01:16 – The True Cost of Letting Clients Lead</strong><br />Blair breaks down the impact of poor sales practices on close rates and pricing power.</li><li><strong>04:45 – The Four Conversations Model</strong><br />An overview of the probative, qualifying, value, and closing conversations that shape every client relationship.</li><li><strong>06:23 – Selling as Guiding, Not Convincing</strong><br />Why selling expertise is about facilitating clients’ choices, not talking them into a decision.</li><li><strong>07:47 – From Proving Brilliance to Asking Questions</strong><br />The shift from statements to questions is at the heart of expert selling.</li><li><strong>13:37 – Value-Based Pricing in Action</strong><br />Blair walks through starting the pricing conversation with outcomes, not just deliverables.</li><li><strong>20:47 – The Expert’s Mantra</strong><br />A mindset framework for making the leap from vendor to trusted advisor.</li></ul></section><section><h2>Pulled Quotes</h2><blockquote><p>“Selling is not talking people into things. It’s about guiding, questioning, and facilitating the client’s best decision.”<br /><cite>— Blair Enns</cite></p></blockquote><blockquote><p>“I am the expert, I am the prize. I’m on a mission to help. I can only do that if you let me lead. All will not follow—and that’s okay.”<br /><cite>— Blair Enns</cite></p></blockquote><h2>Resources</h2><ul><li>Website: <a href="https://www.winwithoutpitching.com" rel="noopener">winwithoutpitching.com</a></li></ul></section><div id="fbxt-wrap" > <div id="fbxt-wrap--inner" class="fbxt-extra-class"> <div class="fbxt-header"> <div class="fbxt-header--logo"> <svg width="24" height="25" viewBox="0 0 24 25" fill="none" xmlns="http://www.w3.org/2000/svg"><circle opacity="0.05" cx="11.6406" cy="12.3918" r="11.6406" fill="#C60808"/><path fill-rule="evenodd" clip-rule="evenodd" d="M16.6445 10.2899H6.63672V9.04663H16.6445V10.2899Z"/><path fill-rule="evenodd" clip-rule="evenodd" d="M16.6445 13.3421H6.63672V12.0989H16.6445V13.3421Z"/><path fill-rule="evenodd" clip-rule="evenodd" d="M12.7025 16.395H6.63672V15.1518H12.7025V16.395Z"/></svg> <span class="fbxt-header-text">Duct Tape Transcript</span> </div> <div class="fbxt-header--nav"> <a class="fbxt-header--nav-item fbxt-nav-email" href="#" style="display:none" > <svg width="16" height="12" viewBox="0 0 16 12" xmlns="http://www.w3.org/2000/svg"><path d="M14.5 0H1.5C0.65625 0 0 0.6875 0 1.5V10.5C0 11.3438 0.65625 12 1.5 12H14.5C15.3125 12 16 11.3438 16 10.5V1.5C16 0.6875 15.3125 0 14.5 0ZM14.5 1.5V2.78125C13.7812 3.375 12.6562 4.25 10.2812 6.125C9.75 6.53125 8.71875 7.53125 8 7.5C7.25 7.53125 6.21875 6.53125 5.6875 6.125C3.3125 4.25 2.1875 3.375 1.5 2.78125V1.5H14.5ZM1.5 10.5V4.71875C2.1875 5.28125 3.21875 6.09375 4.75 7.3125C5.4375 7.84375 6.65625 9.03125 8 9C9.3125 9.03125 10.5 7.84375 11.2188 7.3125C12.75 6.09375 13.7812 5.28125 14.5 4.71875V10.5H1.5Z" /></svg> <span class="fbxt-nav-text">Email</span> </a> <a class="fbxt-header--nav-item fbxt-nav-download" href="#" > <svg width="18" height="16" viewBox="0 0 18 16" xmlns="http://www.w3.org/2000/svg"><path d="M16.5 9H13.5938L15.0625 7.5625C16 6.625 15.3125 5 14 5H12V1.5C12 0.6875 11.3125 0 10.5 0H7.5C6.65625 0 6 0.6875 6 1.5V5H4C2.65625 5 1.96875 6.625 2.9375 7.5625L4.375 9H1.5C0.65625 9 0 9.6875 0 10.5V14.5C0 15.3438 0.65625 16 1.5 16H16.5C17.3125 16 18 15.3438 18 14.5V10.5C18 9.6875 17.3125 9 16.5 9ZM4 6.5H7.5V1.5H10.5V6.5H14L9 11.5L4 6.5ZM16.5 14.5H1.5V10.5H5.875L7.9375 12.5625C8.5 13.1562 9.46875 13.1562 10.0312 12.5625L12.0938 10.5H16.5V14.5ZM13.75 12.5C13.75 12.9375 14.0625 13.25 14.5 13.25C14.9062 13.25 15.25 12.9375 15.25 12.5C15.25 12.0938 14.9062 11.75 14.5 11.75C14.0625 11.75 13.75 12.0938 13.75 12.5Z" /></svg> <span class="fbxt-nav-text">Download</span> </a> <a class="fbxt-header--nav-item fbxt-nav-new_tab" href="#" > <svg width="14" height="14" viewBox="0 0 14 14" xmlns="http://www.w3.org/2000/svg"><path d="M12.5 0H1.5C0.65625 0 0 0.6875 0 1.5V12.5C0 13.3438 0.65625 14 1.5 14H12.5C13.3125 14 14 13.3438 14 12.5V1.5C14 0.6875 13.3125 0 12.5 0ZM12.3125 12.5H1.6875C1.5625 12.5 1.5 12.4375 1.5 12.3125V1.6875C1.5 1.59375 1.5625 1.5 1.6875 1.5H12.3125C12.4062 1.5 12.5 1.59375 12.5 1.6875V12.3125C12.5 12.4375 12.4062 12.5 12.3125 12.5ZM10.625 3L6.375 3.03125C6.15625 3.03125 6 3.1875 6 3.40625V4.25C6 4.46875 6.15625 4.65625 6.375 4.625L8.1875 4.5625L3.09375 9.65625C2.9375 9.8125 2.9375 10.0312 3.09375 10.1875L3.8125 10.9062C3.96875 11.0625 4.1875 11.0625 4.34375 10.9062L9.4375 5.8125L9.375 7.625C9.34375 7.84375 9.53125 8 9.75 8H10.5938C10.8125 8 10.9688 7.84375 10.9688 7.625L11 3.375C11 3.1875 10.8125 3 10.625 3Z" /></svg> <span class="fbxt-nav-text">New Tab</span> </a> </div> </div> <div class="fbxt-content"> <div class="fbxt-content--inner"> <p>John Jantsch (00:00.802)</p><p>Hello and welcome to another episode of the Duck Tape Marketing Podcast. This is John Jantsch. My guest today is Blair Enns. He's a leading voice in the creative and consulting agency world, best known as the founder of Win Without Pitching. Over two decades, he's helped thousands of agencies move from pitching and price haggling to confidently leading client engagements and charging for their expertise. We're going to talk about his latest book, The Four Conversations, a new model for selling expertise.</p><p>Book distills decades of hard won wisdom into a practical roadmap for navigating the most crucial moments in every client relationship. So Blair, welcome to the show.</p><p>Blair Enns (00:40.337)</p><p>Thank you, John.</p><p>John Jantsch (00:42.85)</p><p>So let's get some leverage. How much in your estimation do you think, what do you think the real cost day to day when agencies let clients run the show instead of leading the conversation?</p><p>Blair Enns (00:55.611)</p><p>What's the real cost of letting clients run the conversation?</p><p>John Jantsch (00:58.734)</p><p>Yeah, I mean, instead of us, you know, a lot about the four conversations is really providing leadership in the conversation. So I see a lot of agencies that show up and say, what do need? Sure, we do that. And I think that's what really leads to this price haggling, doesn't it?</p><p>Blair Enns (01:16.091)</p><p>Yeah. So if I start to, I've never contemplated the total cost here, but we could do some math on the fly. The typical agency has a closing ratio of about 25%. I can actually be more specific than that. It's oddly specific at 26%, which seems to be a universal number across all B2B sales. Now that's when we measure it. It's 26%. Self-declared, it's closer to 33%. So an agency will tell you we close one in three proposals.</p><p>when we crack open the CRM and look at it, they close one in four. I think the threshold of respectability in a closing ratio is 40%. You should strive to be over 50%. So if you're closing less than 50%, A, you're probably writing too many proposals, B, you're probably doing something wrong in the proposals. So let's say you're closing half as many proposals as you should. So there's a starting point. And then there's pricing. Are you getting, are you commanding,</p><p>your fair share of the value that you're helping to create in the typical agency is not. I can't give you a percentage on that, but I would guess it's another 20 % across the board. The typical agency could probably increase their prices by 20%. Now with existing clients, not necessarily. They can raise prices with existing clients on average. It's difficult with larger agencies. We're dealing with procurement.</p><p>But if you draw a line in time, this is after today, after you've absorbed this information, you start to sell this way, your average proposal value should climb by 20 % easily. take the size of your firm, add 20 % to the top line, double your closing ratio. That's the cost of poor selling.</p><p>John Jantsch (03:05.014)</p><p>So how much of that, I might leave myself right into a trap here, but how much of that is marketing and how much of that is sales? So in other words, you and I have written books that comes with, in some cases, perceived trust and perceived authority, expect to pay a premium in a lot of cases. So how much of that is done on the front end and how much of that is done in the sales conversation?</p><p>Blair Enns (03:09.383)</p><p>Ha ha ha.</p><p>Blair Enns (03:28.829)</p><p>Well, most of what I just talked about is what happens in the sales conversation, which to me is after the initial interaction. So if we're talking about marketing is to generate leads, that's a whole other ball of wax. Now, depending on who you are in the organization, how it thinks about sales and marketing, in some organizations, some agencies, lead generation can be seen as a sales function.</p><p>And in others, it's seen as a marketing function. Typically, it's seen as a bit of both or a specific combination of both in the average firm. The better your marketing goes the saying, the less selling you have to do. But that's an interpretation of that statement. It's really about seeing that statement views selling as lead generation. But there's all this stuff that I just referenced, which is what happens after you begin the conversation with the lead. So there's a whole other</p><p>area of improvement to be had under the banner of marketing.</p><p>John Jantsch (04:28.942)</p><p>Yeah, and it's probably the combination just amplifies everything, right? The combination of both of those being effective amplifies everything. So let's just go right to the title of the book. What are the four conversations and why do they keep happening no matter how seasoned somebody is?</p><p>Blair Enns (04:45.349)</p><p>Yeah, so the four conversations, this is a model. A model is a view of the world, a way of organizing complexity. All models are wrong. Some are useful. The book opens with that quote. So I'm not saying the sale always happens in a series of four linear and discrete conversations, but it is helpful to think of it that way. So the four conversations and their objective are the probative conversation, where your goal is to prove your expertise to the client and move in their mind from a position of a vendor to the expert.</p><p>That's the conversation that happens without your president. Your marketing would be under the domain of the probative conversation. It's a conversation in construct only. It happens through your agents of thought leadership, referral, referrers, and your marketing. And then you have the three person to person conversation that happened after that, which you would think of as the sales conversations. There's the qualifying conversation, which is the vetting conversation. You're vetting the lead to see if this is something worth spending your time on.</p><p>There's the value conversation where you're uncovering the value to be created and the share of that value you might command in the form of fees. So you're starting to set not price, but pricing guidance, rough approximate pricing guidance based on the value to be created rather than the cost of your solutions. And then the final conversation is the closing conversation where you help the client commit and select, select and commit to a path forward.</p><p>John Jantsch (06:11.224)</p><p>You know what I love about as I listen to you talk about all four of those conversations, they're not about like manipulating or getting this thing that you want done. They're really about creating value for both parties, right?</p><p>Blair Enns (06:23.109)</p><p>Yeah, I'm a big believer in the idea that selling is not talking people into things. I think, you know, we make this distinction or we I make the distinction in the book, you know, between expert and vendor. And you think of your expert self, the way you operate as an expert, you're in your relationships with your clients. So after sale, the way you show up, you're kind of you're an advisor. You facilitate choice. You point out the pros and cons of decisions.</p><p>John Jantsch (06:28.59)</p><p>Right.</p><p>Blair Enns (06:52.061)</p><p>You give the client some decisions to make, you point out the pros and cons of those decisions, and I think that's how you should navigate the sale as well.</p><p>John Jantsch (06:59.63)</p><p>I talked to a lot of agencies that I'm sure you've heard this quite often as well. They feel like they're giving away their expertise, pitching for free, giving consultations to show that they know what they're talking about and really all along the way kind of giving it away. do you get people out of that place of being stuck?</p><p>Blair Enns (07:19.121)</p><p>Well, there's no short answer to the question of how you get people out of that. You write a book on a model, you get them to read the book and implement the guidance in the book is the short one. But as you point out, it's hard. I myself, I struggle with this a lot. I've for years, it's been the hardest thing for me to go from seeing myself as the person with the answers, the subject matter expert, to the person with the questions. So if you think of how a typical marketer shows up in the sale,</p><p>John Jantsch (07:45.294)</p><p>Mm.</p><p>Blair Enns (07:47.655)</p><p>They wanna prove their brilliance. And yeah, we do that in the probative conversation, but that's the conversation that happens without you present. Once you're in a conversation with an individual, instead of trying to prove your brilliance, you should arm yourself with a set of questions. And so in our model of the four conversations, each conversation has a framework or set of frameworks, has a specific objective, which I shared with you, and then a framework or set of frameworks.</p><p>for navigating to that objective. Now those frameworks are almost all questions. So the short answer to how is you go from statements about yourself to questions about the client.</p><p>John Jantsch (08:29.058)</p><p>Well, and those statements often are not just about yourself. They might actually be offering solutions, right? Yeah. Yeah. number two, qualifying. I know that this is not your take on this, but I know a lot of people hear that qualifying and they're thinking, it comes off more like I'm going to see if you qualify to work with me. you know, and it can actually be a little off putting if not done.</p><p>Blair Enns (08:35.377)</p><p>Free advice, yeah.</p><p>John Jantsch (08:56.91)</p><p>How do you approach making sure that the client doesn't feel like they're being evaluated?</p><p>Blair Enns (09:04.283)</p><p>Yeah, I think some people do overplay that idea. So you can take this idea of qualifying and you can put on a spectrum. At one end, there's the client qualifying you. At the other end, there's you qualifying the client. And most of these qualifying conversations, the typical listener wouldn't think of them as a qualifying conversation. They would think of them as a credentials conversation or a credentials meeting. So what does that mean if we put it back into this context of qualifying? It means you're trying to qualify for the client.</p><p>The assumption is this is a good fit for you. Now you're trying to prove to them that they're a good fit. And you have to do that and there's a way to do that, but the conversation is all about you first making sure that they are a good fit for you. That implies that you've actually thought about who is a good fit for you. What is your ideal client profile? Who do you want to do business with? Who will you not do business with? How much money do you need somebody to spend? And so,</p><p>John Jantsch (09:52.046)</p><p>Yeah, yeah.</p><p>Blair Enns (10:00.305)</p><p>You can have a very business-like conversation using a framework to organize questions around that without coming across like an ass. But in the wrong hands, somebody can overplay that idea and they can make the client feel uncomfortable.</p><p>John Jantsch (10:08.257)</p><p>Yeah.</p><p>John Jantsch (10:16.151)</p><p>You know, one of the things over the years that I've liked to use as a qualifier is there are certain behaviors that the client has or what they believe in terms of what value is and how a solution gets done. And in some cases, we get very good or most people get very good at understanding, this is a problem I can fix well. I know I could do this one. So where does that come into the qualifying, those types of considerations?</p><p>Blair Enns (10:43.239)</p><p>Well, you have to guard against that. so qualifying is the vetting conversation. There's a tone in the qualifying conversation. It's a tone of discernment. So you're professional, you're clinical, you're, if you're getting really enthusiastic about the opportunity, you're just suppressing that for the time being. And then once you ask your questions and you determine that there is, this is a good fit for you, then you move to the next conversation, the value conversation. You can, your tone of discernment can move to a tone of deep interest. You decide,</p><p>John Jantsch (10:51.106)</p><p>Yeah.</p><p>Blair Enns (11:13.245)</p><p>You ask your questions, you get your answers, and you decide, you know what, this is a good fit. And you would say to the client, on the surface, I think this is a really good fit. I can see my team getting very excited about this. I'm not saying I'm getting excited about it. I'm still trying to moderate my enthusiasm to make sure my enthusiasm for the project or the client does not exceed their enthusiasm for me.</p><p>John Jantsch (11:23.374)</p><p>Yeah.</p><p>John Jantsch (11:36.347)</p><p>Can we stick on that for a minute? Why is that an issue?</p><p>Blair Enns (11:40.113)</p><p>Well, I have in the book what I consider to be the first principle of selling expertise. It's a formula P equals DB over D. I printed on the back of coffee mugs. P stands for your power in the sale. Your power in the sale is a function of your desirability, DB, being greater than your own desire, D. Otherwise stated, whoever wants it the most has the least power in the buy-sell relationship.</p><p>You don't extrapolate that to the nth degree and say, therefore, I should seek to maximize my desirability. That's true. That part's true. But you could also infer that to mean I should seek to minimize my expression of desire for the client. that, yeah, no. Yeah, you show up as aloof, disinterested. You don't want that. I'm just saying pay attention to the power dynamics in the relationship and make sure, especially early on,</p><p>John Jantsch (12:24.29)</p><p>Yeah. Yeah. I don't really, I don't really need this sale. I take it or leave it. Right.</p><p>Blair Enns (12:38.713)</p><p>actually, throughout, there's no especially early on, but just make sure that your own expression, allow your enthusiasm for the opportunity to rise as high as the clients and try not to exceed it. Because when you exceed it, you clearly give all your power away, your power to do your best work, to command the most profit, to command high prices. Your cost of sale will go up too as your power goes away.</p><p>John Jantsch (13:06.604)</p><p>Interesting. So let's move to number three. guess it is. You use the phrase value to be created. Is that right? Value to be created. that. Yeah. But, but less about fees and more about the value to be created as part of the equation. So, so do I hear you saying, what we're going to fix for this client is worth a million dollars. That's the value it's going to create for them. So do we base our fee on that? Or do we base our fee on the fact that we know how to do this and we do it</p><p>Blair Enns (13:14.129)</p><p>the value conversation.</p><p>John Jantsch (13:36.28)</p><p>officially.</p><p>Blair Enns (13:37.277)</p><p>So you can base your fee, I'm getting softer on this as the years go by. My previous book, which came out in 2018, is on pricing. It's called Pricing Creativity. And I was probably a bit more of a hard, was pushing harder for value-based pricing. Today, I don't really care how you price. I care if you have a value conversation. A value conversation begins the pricing discussion based on the value to be created. So you come to me or your...</p><p>John Jantsch (13:55.694)</p><p>Mm-hmm.</p><p>Blair Enns (14:03.601)</p><p>prospective client and I'm walking you through the simple four-step framework. What do you want John? You tell me what your vision of your desired future state is, what success looks like in the future. And I say this is a great vision. So now I'm leaning in, I'm enthusiastic. Okay, what are the metrics that will measure to prove that you've achieved what you want? And we talk about some KPIs, you give them to me or I pull them out of you. And I say to you, okay, I know what you want, I know what the KPIs are that we'll measure.</p><p>John Jantsch (14:17.304)</p><p>Mm-hmm.</p><p>Blair Enns (14:32.741)</p><p>If we hit these metrics, what's the value of that? So if we just keep it to economic value, you give me some numbers, we top line or revenue gains or cost reductions, we translate that into profit. And I say, all right, so if your vision comes true, you hit these metrics, we're gonna create a million dollars a year and net new profit, is that right? And you say, yeah, that sounds about right if everything goes well. Now the fourth and final step is setting pricing guidance. At this point, I haven't thought.</p><p>about what I'm actually gonna do. I haven't talked to you about specific solutions. Even if you may have come to me with a specific solution in mind, I put it aside and I've put you into your desired future state. And I've asked you to describe success. And obviously there's a framework around this. And I say to you, if I could help you create this million dollars a year and that new recurring profit, would you pay me X? And in that moment, I'm gonna pull a number out of my nether regions. And I want the number to be so high that you won't pay it, that you walk it down.</p><p>And there's some psychology, it's called the anchoring effect and why I do this. But at some point, so if I say, would you pay me a half a million dollars? And you respond with, well, that depends, what would you do for a half a million dollars? I might say, I don't know, I haven't thought about solutions yet. But if I could help you create this million dollars in net new recurring profit, would you pay half a million in one time fees? And that's.</p><p>Whether you say yes or no, we're in a conversation on pricing and that conversation has started high. The price is tied to the value to be created is not tied to my solutions. From there, the price can go down. At the end of the day, when I come back with a proposal in the closing conversation, I can price however I want. The important thing is we have started the pricing discussion based on the value to be created, not based on the cost of my solutions.</p><p>John Jantsch (16:26.158)</p><p>Yeah, and I think that's certainly the path towards getting a prospect or a client to think, I'm investing this money as opposed to I'm spending this money, isn't</p><p>Blair Enns (16:36.551)</p><p>Correct.</p><p>John Jantsch (16:38.668)</p><p>So let's talk about the money conversation. I would say that, I mean, you talked to millions of salespeople probably over the years. Isn't that the place that they have the most issue with?</p><p>Blair Enns (16:51.325)</p><p>I think the value conversation is a pivotal conversation because we are starting to, the client, we uncover a budget if there is one in the qualifying conversation, then we transcend that budget while still acknowledging as part of the framework that the client has a budget and agreeing that we'll come back with a range of solutions and a range of price points. We basically agree on a trade.</p><p>I'll show you what I can do for your budget. You allow me to think creatively and expansively about what's the most we can do to help you create this value. And it's going to be a big price. So that's, I love this framework for talking about money. It doesn't make it easy, but when you understand that it's okay for the first number to be so high that the client chokes on it or pushes back and you do this a few times, you realize everybody will survive.</p><p>This is not an existential threat. This is just part of the conversation. By the time the conversation ends, you're in agreement that the client will consider options in a certain range. Even if the client says, listen, I don't have the authority to spend, let's say I anchored at 500 and we ended up at 250 and then you said, well, my budget's 50. So I've got a range of 50 to 250. Even if you don't have the authority to spend 250 in that moment.</p><p>I'll extract from you an understanding that, okay, I'm gonna put some options in front of you that are gonna be beyond your budget. And if you're really excited about them, it's your prerogative. But then I would invite you to invite the other people to the table who would be required to fund this. you are always in, you the buyer, you're always in control. You've stated to me that you have a budget. I've shown what I'm going to do for that budget. In exchange, you're letting me push you to think bigger, to think about investing more.</p><p>And that's a pretty fair trade. You practice this a few times, it becomes fairly intuitive to you.</p><p>John Jantsch (18:47.628)</p><p>You know, it's been come, see very commonplace. seems like the last few years for agencies to kind of offer package services. So this much deliverable for this price. it sounds to me, when I hear you say that conversation, you're really getting completely out of that, mold and really the idea of, of, I'm going to actually bring you something really innovative that you hadn't even thought about when you developed your budget. Automatically you're providing leadership instead of just.</p><p>execution, right?</p><p>Blair Enns (19:18.845)</p><p>That's true, but it's not antithetical to productizing your services either. So in my last two books, I've talked about productization and in pricing creativity, I was pretty strongly anti-productizing for agencies. When I wrote the four conversations, which I finished last year,</p><p>John Jantsch (19:38.828)</p><p>Mm-hmm.</p><p>Blair Enns (19:46.969)</p><p>I was pretty neutral on it. And I have a pretty good framework in the book for deciding, you standardize or customize your delivery model, package your services or customize and your pricing? What I mean by that is if you have packages, do you price the packages or do you price the client? And as time goes on, I'm actually increasingly in favor of product standardizing your delivery. So you have packages, but reserving the right to price the client, which is the first rule.</p><p>of in my book, Pricing Creativity, price the client, not the product, not the service.</p><p>John Jantsch (20:23.448)</p><p>So I know from many conversations I've had this, know, anytime I say the same thing of you want to move from vendor to trusted advisor, you know, a lot of lights go on, right? It's like, yes, that's exactly what I want to do. So for the listeners who are stuck in that mindset right now, is there, is there a shift or a daily habit that you would recommend that might make, help people make that leap or at least make it stick?</p><p>Blair Enns (20:47.285)</p><p>it's a great question. there is in the book, there's I guess it's a principle, but it's really a framework for getting into the experts mindset. It's called the experts mantra. And it's a four line statement that you repeat to yourself before you log into the conversation, before you show up for the whether it's done remotely or in person before you enter the conversation. Just four statements that you repeat yourself.</p><p>They can benefit from a little customization, but I'll give them to you here. I am the expert, I am the prize. I'm on a mission to help. I can only do that if you let me lead. All will not follow and that's okay. And we can unpack each of those four sentences and they're all rooted in something, but it's like, I am the expert, I'm the prize to be won here. I'm on a mission to lead. If you don't let me lead in the sale, you will not let me lead in the engagement. So this is a test of whether or not we can work together.</p><p>Yeah, and then the last one of all will not follow is just letting go of the outcomes and focusing on the process.</p><p>John Jantsch (21:48.781)</p><p>Yes.</p><p>John Jantsch (21:52.27)</p><p>Yeah,</p><p>Yeah, I love that. love that. Well, Blair, I appreciate you taking a few moments to stop by the Duct Tape Marketing Podcast. Is there some place for you to invite people to find out more about your work and obviously your books or connect with you?</p><p>Blair Enns (22:07.089)</p><p>Yeah, thanks John, I've enjoyed it. They can reach me in all of my work at winwithoutpitching.com.</p><p>John Jantsch (22:13.611)</p><p>Again, I appreciate you taking a moment to stop by. Hopefully we'll run into you one of these days out there on the road.</p><p>Blair Enns (22:18.685)</p><p>Thank you.</p><p> </div> <div class="fbxt-content--footer"> <a href="#"> <svg width="9" height="11" viewBox="0 0 9 11" xmlns="http://www.w3.org/2000/svg"><path d="M0.5625 0.25C0.234375 0.25 0 0.507812 0 0.8125V1.375C0 1.70312 0.234375 1.9375 0.5625 1.9375H8.4375C8.74219 1.9375 9 1.70312 9 1.375V0.8125C9 0.507812 8.74219 0.25 8.4375 0.25H0.5625ZM2.10938 6.83594L3.65625 5.28906V10.1875C3.65625 10.5156 3.89062 10.75 4.21875 10.75H4.78125C5.08594 10.75 5.34375 10.5156 5.34375 10.1875V5.28906L6.86719 6.83594C7.10156 7.04688 7.45312 7.04688 7.66406 6.83594L8.0625 6.4375C8.27344 6.22656 8.27344 5.85156 8.0625 5.64062L4.89844 2.47656C4.66406 2.24219 4.3125 2.24219 4.10156 2.47656L0.914062 5.64062C0.703125 5.85156 0.703125 6.22656 0.914062 6.4375L1.3125 6.83594C1.52344 7.04688 1.89844 7.04688 2.10938 6.83594Z" /></svg> <span class="fbxt-nav-text">Scroll back to top</span> </a> </div> <div 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12.3532 15.0624 12.4638 15.1935 12.5971C15.9586 13.3756 15.9586 14.6377 15.1935 15.4162C14.4284 16.1946 13.1879 16.1946 12.4227 15.4162C11.6576 14.6377 11.6576 13.3756 12.4227 12.5971C12.552 12.4657 12.6947 12.3564 12.8465 12.2693V2.94071H6.87119V7.64125L10.8172 3.62648L10.8172 14.9851L1.00855 14.985V3.73693C0.852708 3.64886 0.706164 3.53751 0.573838 3.40288C-0.191279 2.62442 -0.191279 1.3623 0.573838 0.583843C1.33895 -0.194614 2.57945 -0.194614 3.34457 0.583843Z" /></svg> </a> </div></div>]]></content:encoded> <media:content url="https://ducttapemarketing.com/wp-content/uploads/2025/06/austin-distel-744oGeqpxPQ-unsplash-scaled.jpg" medium="image"></media:content> </item> <item> <title>How AI Is Revolutionizing PR and SEO: Real-World Strategies with Jon Mest of JustReachOut.io</title> <link>https://ducttapemarketing.com/ai-pr-seo-jon-mest-authentic-outreach/</link> <dc:creator><![CDATA[John Jantsch]]></dc:creator> <pubDate>Wed, 25 Jun 2025 15:26:41 +0000</pubDate> <category><![CDATA[Podcast]]></category> <category><![CDATA[AI]]></category> <category><![CDATA[PR]]></category> <category><![CDATA[SEO]]></category> <guid isPermaLink="false">https://ducttapemarketing.com/?p=83580</guid> <description><![CDATA[<p><a href="https://ducttapemarketing.com/ai-pr-seo-jon-mest-authentic-outreach/">How AI Is Revolutionizing PR and SEO: Real-World Strategies with Jon Mest of JustReachOut.io</a> written by <a href="https://ducttapemarketing.com/author/johnjantsch/">John Jantsch</a> read more at <a href="https://ducttapemarketing.com">Duct Tape Marketing</a></p><p>Listen to the full episode: Overview In this episode of the Duct Tape Marketing Podcast, John Jantsch welcomes Jon Mest, founder of JustReachOut.io and ChatRank.ai, to break down the evolving relationship between AI, public relations, and SEO. Jon shares how AI is shifting the landscape for marketers, agencies, and entrepreneurs, moving effective outreach away from […]</p>]]></description> <content:encoded><![CDATA[<p><a href="https://ducttapemarketing.com/ai-pr-seo-jon-mest-authentic-outreach/">How AI Is Revolutionizing PR and SEO: Real-World Strategies with Jon Mest of JustReachOut.io</a> written by <a href="https://ducttapemarketing.com/author/johnjantsch/">John Jantsch</a> read more at <a href="https://ducttapemarketing.com">Duct Tape Marketing</a></p><p><em>Listen to the full episode:</em></p><p><iframe src="https://playlist.megaphone.fm?e=ETTTE5688636957" width="100%" height="200" frameborder="0" scrolling="no"></iframe></p><section><h2><img loading="lazy" decoding="async" class="wp-image-83581 alignleft" src="https://ducttapemarketing.com/wp-content/uploads/2025/06/Jon-Mest.png" alt="" width="217" height="217" srcset="https://ducttapemarketing.com/wp-content/uploads/2025/06/Jon-Mest.png 1080w, https://ducttapemarketing.com/wp-content/uploads/2025/06/Jon-Mest-300x300.png 300w, https://ducttapemarketing.com/wp-content/uploads/2025/06/Jon-Mest-1024x1024.png 1024w, https://ducttapemarketing.com/wp-content/uploads/2025/06/Jon-Mest-150x150.png 150w, https://ducttapemarketing.com/wp-content/uploads/2025/06/Jon-Mest-768x768.png 768w, https://ducttapemarketing.com/wp-content/uploads/2025/06/Jon-Mest-75x75.png 75w" sizes="auto, (max-width: 217px) 100vw, 217px" />Overview</h2><p>In this episode of the Duct Tape Marketing Podcast, John Jantsch welcomes Jon Mest, founder of JustReachOut.io and ChatRank.ai, to break down the evolving relationship between AI, public relations, and SEO. Jon shares how AI is shifting the landscape for marketers, agencies, and entrepreneurs, moving effective outreach away from mass automation and toward authentic, human-driven storytelling. The conversation covers why PR is making a comeback, how AI-powered answer engines like ChatGPT and Google Overviews are changing what it means to “rank,” and what practical steps brands should take to get found—and trusted—in a noisy digital world.</p></section><section><h2>Guest Bio</h2><p>Jon Mest is the founder of JustReachOut.io, a platform empowering entrepreneurs, agencies, and consultants to land media coverage by pitching journalists directly, and ChatRank.ai, a solution for AI-driven SEO visibility. With over a decade of hands-on experience in PR and search, Jon has helped thousands of marketers simplify their outreach and keep SEO rooted in what actually works—enabling brands to tell authentic stories that resonate, earn trust, and drive results.</p></section><section><h2>Key Takeaways</h2><ul><li>AI is a powerful tool to guide, not replace, human-driven PR and SEO. The best results come when AI augments authentic outreach, not automates it at scale.</li><li>Traditional PR—authentic storytelling, earned media, micro-influencer outreach—is regaining importance as search engines and answer engines prioritize authority, expertise, and credible citations.</li><li>AI-powered answer engines (like ChatGPT and Google’s AI Overviews) are changing the rules for SEO. Brands now need to be hyper-specific and authoritative on their niche to get surfaced in high-intent results.</li><li>Showing up in AI overviews is the new “number one spot”—but it requires a combination of strong, relevant content and third-party validation through PR and backlinks.</li><li>Personalization and relevance are non-negotiable in modern outreach. Mass, generic pitches are filtered out, while targeted, story-driven pitches cut through the noise.</li><li>The “hook” in your pitch or subject line is crucial. Journalists and influencers need a compelling, unique reason to pay attention—and proprietary data or exclusive stories make you stand out.</li><li>Social proof is still powerful: smaller wins with niche or local publications can build a track record that leads to coverage in larger, national outlets.</li><li>Brands should amplify and repurpose earned media where their audience is—whether it’s podcasts, trade journals, or niche blogs—rather than chasing only big-name coverage.</li></ul></section><section><h2>Great Moments & Timestamps</h2><ul><li><strong>00:00</strong> – John introduces Jon Mest, JustReachOut.io, and ChatRank.ai</li><li><strong>00:52</strong> – Jon explains how AI can empower, not replace, authentic PR and SEO</li><li><strong>02:28</strong> – Why PR is making a comeback in an AI-driven SEO world</li><li><strong>05:20</strong> – The story behind ChatRank.ai and adapting to Google’s AI Overviews</li><li><strong>07:54</strong> – What it takes for brands to get featured in answer engines and AI overviews</li><li><strong>10:01</strong> – Why specific, authoritative content wins in both search and answer engines</li><li><strong>12:02</strong> – The biggest mistakes (and best practices) in pitching journalists today</li><li><strong>13:46</strong> – Why personalization is crucial—and mass pitching doesn’t work</li><li><strong>14:56</strong> – The power of a strong “hook” and building ongoing media relationships</li><li><strong>16:25</strong> – How social proof and stepping-stone coverage help brands earn bigger features</li><li><strong>18:51</strong> – Why amplifying coverage where your audience lives matters more than chasing broad reach</li><li><strong>20:17</strong> – Where to find Jon Mest, JustReachOut.io, and ChatRank.ai</li></ul></section><section><h2>Pulled Quotes</h2><blockquote><p>“AI is an amazing tool to help guide the human-driven marketing approach. But you, the human, have to go in there and tell your story the right way.”</p></blockquote><blockquote><p>“Personalization and authenticity win—mass, generic pitches just get filtered out.”</p></blockquote><blockquote><p>“Showing up in AI overviews is the new number one spot…but you have to be hyper-specific, authoritative, and tell a story your audience cares about.”</p></blockquote></section><section><h2>Resources & Links</h2><ul><li><a href="https://justreachout.io/" rel="noopener">JustReachOut.io</a> – AI-powered PR and outreach platform</li><li><a href="https://chatrank.ai/" rel="noopener">ChatRank.ai</a> – AI-driven SEO visibility platform</li></ul></section>]]></content:encoded> <media:content url="https://ducttapemarketing.com/wp-content/uploads/2025/06/nisonco-pr-and-seo-yIRdUr6hIvQ-unsplash-scaled.jpg" medium="image"></media:content> </item> <item> <title>How to Stay Visible in the AI Search Era</title> <link>https://ducttapemarketing.com/stay-visible-ai-search-era/</link> <dc:creator><![CDATA[John Jantsch]]></dc:creator> <pubDate>Wed, 18 Jun 2025 09:30:25 +0000</pubDate> <category><![CDATA[Podcast]]></category> <category><![CDATA[John Jantsch]]></category> <guid isPermaLink="false">https://ducttapemarketing.com/?p=83518</guid> <description><![CDATA[<p><a href="https://ducttapemarketing.com/stay-visible-ai-search-era/">How to Stay Visible in the AI Search Era</a> written by <a href="https://ducttapemarketing.com/author/johnjantsch/">John Jantsch</a> read more at <a href="https://ducttapemarketing.com">Duct Tape Marketing</a></p><p>Listen to the full episode: Episode Summary In this episode of the Duct Tape Marketing Podcast, I interviewed myself—John Jantsch—on a topic that’s reshaping the foundation of online marketing: search visibility in an era dominated by AI search, zero click searches, and evolving Google search behaviors. Search engine optimization (SEO) is no longer about simply […]</p>]]></description> <content:encoded><![CDATA[<p><a href="https://ducttapemarketing.com/stay-visible-ai-search-era/">How to Stay Visible in the AI Search Era</a> written by <a href="https://ducttapemarketing.com/author/johnjantsch/">John Jantsch</a> read more at <a href="https://ducttapemarketing.com">Duct Tape Marketing</a></p><p><em>Listen to the full episode:</em><br /><iframe loading="lazy" src="https://playlist.megaphone.fm?e=ETTTE3723184553&light=true" width="100%" height="200" frameborder="0" scrolling="no"></iframe></p><h2><img loading="lazy" decoding="async" class="wp-image-81195 size-full alignleft" src="https://ducttapemarketing.com/wp-content/uploads/2024/12/John-Jantsch-Podcast.png" alt="" width="300" height="300" srcset="https://ducttapemarketing.com/wp-content/uploads/2024/12/John-Jantsch-Podcast.png 300w, https://ducttapemarketing.com/wp-content/uploads/2024/12/John-Jantsch-Podcast-150x150.png 150w, https://ducttapemarketing.com/wp-content/uploads/2024/12/John-Jantsch-Podcast-75x75.png 75w" sizes="auto, (max-width: 300px) 100vw, 300px" />Episode Summary</h2><p data-start="53" data-end="329">In this episode of the Duct Tape Marketing Podcast, I interviewed myself—John Jantsch—on a topic that’s reshaping the foundation of online marketing: <strong data-start="203" data-end="224">search visibility</strong> in an era dominated by <strong data-start="248" data-end="261">AI search</strong>, <strong data-start="263" data-end="286">zero click searches</strong>, and evolving <strong data-start="301" data-end="318">Google search</strong> behaviors.</p><p data-start="331" data-end="888">Search engine optimization (SEO) is no longer about simply ranking for keywords. As I explain in this solo episode, we’re witnessing a major shift from traditional SEO to what I now call <strong data-start="518" data-end="539">search visibility</strong>—your brand’s presence across the entire digital ecosystem, from <strong data-start="604" data-end="625">featured snippets</strong> and <strong data-start="630" data-end="647">branded SERPs</strong>, to <strong data-start="652" data-end="680">Google Business profiles</strong> and authoritative content that aligns with <strong data-start="724" data-end="735">E-E-A-T</strong> principles. In a world where AI overviews often replace the need to click through to your website, your strategy must evolve beyond keywords and clicks.</p><h2>Key Takeaways</h2><ul><li data-start="936" data-end="1062"><p data-start="938" data-end="1062"><strong data-start="938" data-end="976">SEO is now about search visibility</strong>, not just rankings—brands must appear in multiple places where answers are delivered.</p></li><li data-start="1063" data-end="1217"><p data-start="1065" data-end="1217"><strong data-start="1065" data-end="1102">AI search and zero click searches</strong> mean that most Google users get what they need without clicking; visibility across multiple platforms is critical.</p></li><li data-start="1218" data-end="1339"><p data-start="1220" data-end="1339">Google is now an <strong data-start="1237" data-end="1254">answer engine</strong>, not just a search engine—your content should be structured to serve direct answers.</p></li><li data-start="1340" data-end="1491"><p data-start="1342" data-end="1491">The rise of <strong data-start="1354" data-end="1365">E-E-A-T</strong> (Experience, Expertise, Authoritativeness, Trustworthiness) is a signal that <strong data-start="1443" data-end="1468">content trust signals</strong> matter more than ever.</p></li><li data-start="1492" data-end="1660"><p data-start="1494" data-end="1660">Create <strong data-start="1501" data-end="1523">structured content</strong> like FAQ sections, TLDR summaries, and <strong data-start="1563" data-end="1576">hub pages</strong> to increase your chances of being featured in AI answers and <strong data-start="1638" data-end="1659">featured snippets</strong>.</p></li><li data-start="1661" data-end="1791"><p data-start="1663" data-end="1791"><strong data-start="1663" data-end="1676">Local SEO</strong> still matters—optimize your <strong data-start="1705" data-end="1732">Google Business profile</strong> regularly as a publishing platform for increased exposure.</p></li><li data-start="1792" data-end="1928"><p data-start="1794" data-end="1928">Refreshing old content boosts <strong data-start="1824" data-end="1845">content freshness</strong> signals that can improve your visibility in the <strong data-start="1894" data-end="1913">knowledge graph</strong> and elsewhere.</p></li><li data-start="1929" data-end="2073"><p data-start="1931" data-end="2073">Focus on <strong data-start="1940" data-end="1960">content strategy</strong> that prioritizes quality, experience-driven stories, and unique insights—not generic blog posts generated by AI.</p></li><li data-start="2074" data-end="2195"><p data-start="2076" data-end="2195">Don’t chase head terms. Focus instead on long-tail queries and content formats that meet <strong data-start="2165" data-end="2180">user intent</strong> more directly.</p></li></ul><h3>Chapters:</h3><ul><li>00:09 Opening</li><li>00:58 Evolution of Search Engine Optimization</li><li>03:01 The Current State of Search</li><li>03:41 Focus on Search Visibility Instead of Rank</li><li>06:13 How to Demonstrate EEAT</li><li>09:04 Audit Your Content Gaps</li><li>10:07 Help Pages</li><li>11:46 FAQ Pages and Trust Elements</li><li>13:03 Refreshing Your Content</li><li>13:41 Utilize Your Google Business Page</li><li>14:35 Find Out How AI Is Sourcing Information</li><li>15:42 Common Mistakes</li></ul><div id="fbxt-wrap" > <div id="fbxt-wrap--inner" class="fbxt-extra-class"> <div class="fbxt-header"> <div class="fbxt-header--logo"> <svg width="24" height="25" viewBox="0 0 24 25" fill="none" xmlns="http://www.w3.org/2000/svg"><circle opacity="0.05" cx="11.6406" cy="12.3918" r="11.6406" fill="#C60808"/><path fill-rule="evenodd" clip-rule="evenodd" d="M16.6445 10.2899H6.63672V9.04663H16.6445V10.2899Z"/><path fill-rule="evenodd" clip-rule="evenodd" d="M16.6445 13.3421H6.63672V12.0989H16.6445V13.3421Z"/><path fill-rule="evenodd" clip-rule="evenodd" d="M12.7025 16.395H6.63672V15.1518H12.7025V16.395Z"/></svg> <span class="fbxt-header-text">Duct Tape Transcript</span> </div> <div class="fbxt-header--nav"> <a class="fbxt-header--nav-item fbxt-nav-email" href="#" style="display:none" > <svg width="16" height="12" viewBox="0 0 16 12" xmlns="http://www.w3.org/2000/svg"><path d="M14.5 0H1.5C0.65625 0 0 0.6875 0 1.5V10.5C0 11.3438 0.65625 12 1.5 12H14.5C15.3125 12 16 11.3438 16 10.5V1.5C16 0.6875 15.3125 0 14.5 0ZM14.5 1.5V2.78125C13.7812 3.375 12.6562 4.25 10.2812 6.125C9.75 6.53125 8.71875 7.53125 8 7.5C7.25 7.53125 6.21875 6.53125 5.6875 6.125C3.3125 4.25 2.1875 3.375 1.5 2.78125V1.5H14.5ZM1.5 10.5V4.71875C2.1875 5.28125 3.21875 6.09375 4.75 7.3125C5.4375 7.84375 6.65625 9.03125 8 9C9.3125 9.03125 10.5 7.84375 11.2188 7.3125C12.75 6.09375 13.7812 5.28125 14.5 4.71875V10.5H1.5Z" /></svg> <span class="fbxt-nav-text">Email</span> </a> <a class="fbxt-header--nav-item fbxt-nav-download" href="#" > <svg width="18" height="16" viewBox="0 0 18 16" xmlns="http://www.w3.org/2000/svg"><path d="M16.5 9H13.5938L15.0625 7.5625C16 6.625 15.3125 5 14 5H12V1.5C12 0.6875 11.3125 0 10.5 0H7.5C6.65625 0 6 0.6875 6 1.5V5H4C2.65625 5 1.96875 6.625 2.9375 7.5625L4.375 9H1.5C0.65625 9 0 9.6875 0 10.5V14.5C0 15.3438 0.65625 16 1.5 16H16.5C17.3125 16 18 15.3438 18 14.5V10.5C18 9.6875 17.3125 9 16.5 9ZM4 6.5H7.5V1.5H10.5V6.5H14L9 11.5L4 6.5ZM16.5 14.5H1.5V10.5H5.875L7.9375 12.5625C8.5 13.1562 9.46875 13.1562 10.0312 12.5625L12.0938 10.5H16.5V14.5ZM13.75 12.5C13.75 12.9375 14.0625 13.25 14.5 13.25C14.9062 13.25 15.25 12.9375 15.25 12.5C15.25 12.0938 14.9062 11.75 14.5 11.75C14.0625 11.75 13.75 12.0938 13.75 12.5Z" /></svg> <span class="fbxt-nav-text">Download</span> </a> <a class="fbxt-header--nav-item fbxt-nav-new_tab" href="#" > <svg width="14" height="14" viewBox="0 0 14 14" xmlns="http://www.w3.org/2000/svg"><path d="M12.5 0H1.5C0.65625 0 0 0.6875 0 1.5V12.5C0 13.3438 0.65625 14 1.5 14H12.5C13.3125 14 14 13.3438 14 12.5V1.5C14 0.6875 13.3125 0 12.5 0ZM12.3125 12.5H1.6875C1.5625 12.5 1.5 12.4375 1.5 12.3125V1.6875C1.5 1.59375 1.5625 1.5 1.6875 1.5H12.3125C12.4062 1.5 12.5 1.59375 12.5 1.6875V12.3125C12.5 12.4375 12.4062 12.5 12.3125 12.5ZM10.625 3L6.375 3.03125C6.15625 3.03125 6 3.1875 6 3.40625V4.25C6 4.46875 6.15625 4.65625 6.375 4.625L8.1875 4.5625L3.09375 9.65625C2.9375 9.8125 2.9375 10.0312 3.09375 10.1875L3.8125 10.9062C3.96875 11.0625 4.1875 11.0625 4.34375 10.9062L9.4375 5.8125L9.375 7.625C9.34375 7.84375 9.53125 8 9.75 8H10.5938C10.8125 8 10.9688 7.84375 10.9688 7.625L11 3.375C11 3.1875 10.8125 3 10.625 3Z" /></svg> <span class="fbxt-nav-text">New Tab</span> </a> </div> </div> <div class="fbxt-content"> <div class="fbxt-content--inner"> <p>John Jantsch (00:01.506)</p><p>Hello and welcome to another episode of the duct tape marketing podcast. This is John Jantsch and I'm doing a solo show. I'm going to talk about search engine optimization or as I've started to call it search visibility because the game has changed. Now, the first question you might be asking yourself is why is John wearing a cowboy hat? Those of you that are on the video version, I'm wearing a Stetson open road. this is the straw version in the cognac.</p><p>color is my favorite summer hat. just decided it's Friday when I'm recording this. just decided to put it on and wear it for the show. My grandfather and father had this style hat and a number of US presidents over the years chose this as their primary hat as well. So Stetson Open Road, there you have the story. All right. As I said, I'm going to talk about search engine optimization, what we've always long called, not always.</p><p>Believe it or not, a 20 year history with something called search engine optimization, which is really moving completely. There's been lots of changes over the years, different algorithms, different things, different search engines come along. But this is a fundamental shift in how that tactic or approach really is going to be applied going forward. And what what it actually is even going to mean to business and website owners going forward as well.</p><p>So I thought I would start with, before I jump into like eat and generative AI and AI overviews and things, just do like a 30 second kind of timeline on search. Well, I started actually playing around with search in 1998. And really, again, was my first website and it was, do we rank?</p><p>and get on page one, you know, what are the things we need to do? I won't go into all what all those things were, but most of them are not relevant today. At least, you know, that was in the early days of search engines. They were little infants and they were, you know, the game was to trick them into putting your stuff on page one. That lasted till about 2010. And then, you know, the search engines just got more and more complex and more and more, you know,</p><p>John Jantsch (02:21.142)</p><p>ability to understand what a page really was about rather than what we wanted them to think it was about. And so now you start having mobile be part of the deal. You've got the local search packs. You've got answer boxes starting to show up about, you know, from 2010 to 2016, roll up to about 2017. And now all of sudden voice search is a factor featured snippets become a factor.</p><p>near me becomes a factor also searched for. So a lot of things just keep getting injected. And of course, all the while the ad units and how they display all over the page, you know, are changing as well. Kind of really shifting what even ranking, you know, on page one even meant anymore. So I guess fast forward to today, 2024 or so it happened, you know, AI overviews.</p><p>Um, SGE from Google, 60 % of, of, of us Google searches ending with no click at all, according to search engine land, uh, the, uh, the infamous zero click searches, uh, instead of, you know, a list of 10 links on a page. Um, you know, we're now to the point where maybe you get featured as a source in an AI answer and hope that that generates a click, but,</p><p>six to seven times out of 10 today. That search is just gonna end in somebody getting the answer or getting the information that they wanted.</p><p>What I'm talking about now is this idea of a complete mindset shift away from search and optimization, away from trying to rank for keywords and more about this idea of search visibility. It's kind of your brand's share of the answers, the mentions, the knowledge panel, real estate, local pack slots.</p><p>John Jantsch (04:19.086)</p><p>really clicks for everywhere that, um, that, that a prospect looks, I think that's what we have to do today. So, you know, chasing one phrase or two phrases or something. mean, it's really going to have very, very little value. Um, unless it's just a very high intent phrase that, uh, if somebody searches that they're not looking for an answer, they're looking to purchase. Um, those are really going to be the, um, you know, the, the, the highly sought after, guess, um, types of searches.</p><p>So I think instead of, of thinking now in terms of like position ranking or impressions, it's really going to be this, this whole collection. And this is going to be hard for people to measure, but this whole collection of like branded SERP coverage, is really going to be the, you know, the, example. I use a case, a local dentist publishes like does whitening hurt. they have an FAQ short vid, TikTok video, Google business posts, a patient story.</p><p>you know, now that now they have the chance to actually own the FAQ snippet for that, maybe the local, local rank, map pack for that, maybe a YouTube carousel. mean, so that's how I think we have to start thinking about these is, know, there's no more. There's no more, you know, I want to show up on for this, you know, key search is it's how do I put myself into this idea of answers? And in fact, you know, a lot of people are actually calling,</p><p>you know, not even calling them search engines anymore. They're really answer engines. And the consumer behavior, you know, has changed so dramatically. Search behavior has changed so dramatically. You know, we were all very conditioned to type in six, eight words for what we were looking for and then hoping or maybe refining that search if we didn't find what we were hoping for. But now we can actually, instead of typing in, you know, plumbing contractor in my town, you know, now it's</p><p>plumbing contractor with 24 hour service, more than 4.7 star reviews within two miles from me, whatever. mean, you can type that long search in now and you're going to get that very specific, in most cases, you're gonna get that very specific result returned to you that you were able to kind of custom tailor to what you wanted rather than saying, okay, Google, give me what you think I want.</p><p>John Jantsch (06:49.39)</p><p>One of the things that, and I have to set this up a little bit, that we have to start thinking about when it comes to our content, you know, writing the 101, the how to blog content. And many people are finding that they're losing all the search traffic that used to come for that because why would they send them to your page? They can answer that very easily because it was just basic information to begin with.</p><p>you're wasting your time. If you continue down that path of just creating the 700 words on blah, blah, blah. very generic. And the bad thing is of course AI makes that really easy to do. You can, you can spin out 10 of those a day now, without really much sweat, it's, it's practically useless unless you are in just such a niche category that nobody else is trying to create content around it. It's practically worthless. So Google has this new</p><p>No, fairly new couple of years, acronym called EAT. And there's two E's in there. So E-E-A-T. And forgive me if you know all about this, but I'll explain it in very basic terms for those who may not understand it. But the idea behind it is that they want to see not just expertise. That's one of the E's, but they want to see experience. Have you actually done what you're talking about?</p><p>They want to see authoritativeness. That's the, the other a, or I mean, that's the a. So they measure that by, know, are you getting links mentioned, you know, are you in local press? I mean, are you appearing in industry lists? So they're measuring like, are you an authority on this thing that you're talking about? So experience, expertise, authority, and then the last one is trustworthiness. are there signals, of trust, warranties, refund policies, secure checkout badges.</p><p>real contact info. mean, all those kinds of things go into the mix as well. So what we have to do, I think, is it's no longer enough to write this article about how to do something. You have to actually have a case study in there. You have to have examples of maybe you doing it in actual real time or behind the scenes.</p><p>John Jantsch (09:02.603)</p><p>So that it's very clear that that you're not just talking about this. This is something that you do. This is something you're an expert on. This is something somebody can trust for you to do for their business.</p><p>John Jantsch (09:16.844)</p><p>So in March, 2024, I'm reading a stat here. Knowledge graph update extended each signals by 38 % to really surface credible people and brands again, according to search engine land. that certainly signals that this is not going away. I mean, that this is going to be a significant piece as well. So how do you compete in an eat world, in an AI world?</p><p>In a world where really the need for producing content is still there. mean consumers still need the information So now it's a matter of you know, how do we how do we stay visible so that we can get them the opportunity even to get them that information? first thing is There's five step plan here, right? Okay. Number one audit your content gaps. So</p><p>Export all of your site URLs. List the top 25 customer questions and use Google Search Console. Again, what we're trying to do is find how can we become an answer engine? So take a lot of your content. And again, this is a place where some of the AI tools are really good at this. You've written good, useful content. How could it be better? How could it answer more questions? How could you add FAQs?</p><p>to the end of all of your service pages. How could you add a table of contents to your long form content? How could you add a description box? Some people call it too long, didn't read TLDR, you've probably seen that. How can you add that at the top of your content so that these...</p><p>They're not really search engine spiders, but so that the AI tools that are going out there and trying to surface good sources for content can have a very quick view of what it's about. It gets very user friendly. It's very structured in a way that shows kind of the hierarchical structure.</p><p>John Jantsch (11:24.718)</p><p>I have for years been talking about this thing called hub pages. Um, and the idea behind that is that if you write about, I use an example, if you're a kitchen remodeler and you've got a whole bunch of blog posts about various aspects of remodeling a kitchen. Um, what if you turn that instead of just having them randomly placed on a blog, uh, out there in the ether, what if you turn that into a kitchen, uh, the ultimate guide to remodeling a kitchen and you took all of your content that you've written over the years.</p><p>And you placed it on that page. don't mean physically all of it on that page, but at least structure it in such a way that somebody can jump around to how to pick countertops, how to pick cabinets, how to pick finishes, um, how to pick lighting. And then those all, uh, you know, kind of becomes a playlist for anybody who's thinking about, uh, designing, um, or remodeling a kitchen. So we've been talking about that for, I would say at least eight or 10 years.</p><p>and the good news is it was a very effective SEO tactic. mean, it, as soon as we would build those for people, it would immediately change, how, how Google viewed their website, but it's also very user friendly. Somebody comes to that hub page and they want, they are interested in information. It's like, here's the whole guide, you know, on what I'm trying to do rather than I just found one, you know, I went out and randomly searched and found one, one blog post on something. So the, the, you know, the,</p><p>Again, doubly good news is that those pages really are highly rewarded in an AI world as well. So think about your top three or four services, your top three or four products, your top three or four things that your company does. And think about ways that you could create a very useful guide or a hub page around those and collect it. It's really, in some ways, it's the same content. You've just structured it dramatically different. Boy.</p><p>FAQs, and again, in an answer engine world, having answers to the questions that people ask is a clearly makes a lot of sense. It's also been a very useful piece of content anyway, but now really being rewarded in this answer engine world. So every single one of your service pages, every single one of your product pages, even your About Us page now, I think should actually, whether it's structured as a Q &A, or just has an FAQ section,</p><p>John Jantsch (13:42.826)</p><p>at the bottom of it and you know, pay some attention to the questions you're being asked. Again, the AI tools are pretty good at that surfacing, you know, common questions around things, but you might think in terms of even some of the questions that you're not being asked necessarily, but you should be people should be paying attention to so you can use that as an opportunity to educate around like why you and what you know, what you do that's different than competitors, for example, that they might not actually be asking about.</p><p>You know, monthly case studies, you know, measurable results, quotes from customers, those kind of trust elements, even, you know, badges that, that symbolize that you're in professional organizations and things that you've achieved certain certifications. mean, those, you know, the more we can double down on, on just proving that we do what we say, really quite frankly, the better. and then the last piece of the puzzle is.</p><p>John Jantsch (14:43.128)</p><p>How can you keep this fresh? So, what I'm telling people, and I need to do this myself as well, is we've got reams and reams of content that we wrote years ago. it needs to be freshened up. In fact, about every quarter, you ought to make a goal of saying, Hey, I've got these five blog posts that, know, are decent blog posts. How could I freshen them up, add more links, add more experience, add more proof.</p><p>in these, maybe I can structure them, you know, with a table of contents in that TLDR, maybe I could add FAQs to them. You will be highly rewarded for for refreshing that content. And I would last thing I would say is. Start thinking, and this is particularly true for local businesses, not as much for somebody who's really more of a national scale, but that Google business page, think of it as another</p><p>publishing platform. Now you don't own that platform, of course, but you have a lot of leeway and how optimized it is all the photos, the videos that you can add there, all the service descriptions you can add there. And you can post there. I would be taking again, in some cases daily if you've got a lot of content, but certainly weekly, create a Google or post in your Google Business page that can come from</p><p>can be just a shortened version of something that you've written, and published, you know, years ago, but you're giving it a new place, a new home. And again, it's just going to add all up to the soup of, know, how you get noted or, or quoted as a valuable source. The other thing I would tell you to do is to do a bunch of searches, in some of the AI tools that there were searches you'd love to show up in, you'd love to win. Now, hopefully you show up in front of those. So.</p><p>I use my kitchen contractor, remodeling contractor. So best kitchen remodeling contractor in X city would be a link that or something that they'd want to really show up for. Right. And take note of who shows up. That's important. But also one of the things the AI tools do is they tell you the sources that they went to, to, to make that determination. And in some cases, these are directories in some cases, you know,</p><p>John Jantsch (17:03.63)</p><p>common in the remodeling industry is one called house, that, they actually got a lot of that information from. So if you're not participating in any of those sources or you don't even have a listing in a directory as obscure as it may sound, there's your checklist of some things that you probably need to add to, what you do to get in those directories or to start participating in, you know, a Quora or a Reddit or a house, dependent upon,</p><p>you know, the industry that you're in. So, all right, a couple of common mistakes. Stop obsessing over a handful of head keywords. It just doesn't matter anymore. Don't write for algorithms. I think this has always been true. Think in terms of the human question behind any query that somebody is asking. We use a tool called Answer the Public. I highly recommend that you go there and...</p><p>If you're, if you're at a loss for what questions people are asking in your industry, that can be a great resource for that. Frankly, the AI tools are pretty good at it. They can surface what questions people are asking in, certain industries. You can't set and forget your website. You know, if I go and I look and there's your last blog post was 2022. We probably got some work to do. This is something that.</p><p>You just need to make it a weekly, monthly, quarterly plan that you're going to do X, Y, and Z and just commit to doing it. don't obsess over all the tools. mean, don't go down the rabbit hole. mean, Structured schema is important. there are plugins that, that can actually do that. So that when you write FAQs, the, underlying code, tells Google or tells the.</p><p>Whoever's visiting your website, this is an FAQ section. So, you know, spend some time on that part. Don't over obsess about, you know, over engineering tools on this. So here's what I would say. If you've got some ideas today, pick one. If you don't have any FAQs, that's where I would start. If you don't have any case studies, I would certainly think in terms of that.</p><p>John Jantsch (19:23.666)</p><p>if you haven't visited your Google business profile, I would highly recommend that you think in terms of your strategy there. pick, pick one of the things that, that, I mentioned here today and just start working away at it. mean, don't, don't listen to all the gloom and doom and look at your Google analytics and say, my traffic search your traffic's down because</p><p>there's a good chance that a lot of that search traffic wasn't that meaningful. Anyway, it was somebody looking for that how to article. They were not actually looking for your product or service. So search visibility being seen where people go to get their information, being seen as an answer engine, as opposed to an information engine is how we have to change the mindset. So if you got value, hopefully you will subscribe either to the YouTube channel or to the podcast itself.</p><p>Love those reviews on Apple or Spotify or wherever you listen, share the interview, share this episode with, one business owner who needs a little marketing clarity, who would like a little, simple, effective and affordable, good old duct tape marketing practical advice. All right. That's it for today. Thanks for tuning in. Hopefully I'll run into you one of these days soon out there on the road.</p><p> </div> <div class="fbxt-content--footer"> <a href="#"> <svg width="9" height="11" viewBox="0 0 9 11" xmlns="http://www.w3.org/2000/svg"><path d="M0.5625 0.25C0.234375 0.25 0 0.507812 0 0.8125V1.375C0 1.70312 0.234375 1.9375 0.5625 1.9375H8.4375C8.74219 1.9375 9 1.70312 9 1.375V0.8125C9 0.507812 8.74219 0.25 8.4375 0.25H0.5625ZM2.10938 6.83594L3.65625 5.28906V10.1875C3.65625 10.5156 3.89062 10.75 4.21875 10.75H4.78125C5.08594 10.75 5.34375 10.5156 5.34375 10.1875V5.28906L6.86719 6.83594C7.10156 7.04688 7.45312 7.04688 7.66406 6.83594L8.0625 6.4375C8.27344 6.22656 8.27344 5.85156 8.0625 5.64062L4.89844 2.47656C4.66406 2.24219 4.3125 2.24219 4.10156 2.47656L0.914062 5.64062C0.703125 5.85156 0.703125 6.22656 0.914062 6.4375L1.3125 6.83594C1.52344 7.04688 1.89844 7.04688 2.10938 6.83594Z" /></svg> <span class="fbxt-nav-text">Scroll back to top</span> </a> </div> <div class="fbxt-modal fbxt-email-signup"> <h4> 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isPermaLink="false">https://ducttapemarketing.com/?p=83497</guid> <description><![CDATA[<p><a href="https://ducttapemarketing.com/the-future-of-local-seo-in-the-age-of-ai-with-david-hunter/">The Future of Local SEO in the Age of AI with David Hunter</a> written by <a href="https://ducttapemarketing.com/author/johnjantsch/">John Jantsch</a> read more at <a href="https://ducttapemarketing.com">Duct Tape Marketing</a></p><p>Listen to the full episode: Episode Summary In this episode of the Duct Tape Marketing Podcast, John Jantsch interviews David Hunter, CEO of Local Falcon and Epic Web Studios, to explore the rapidly evolving landscape of local SEO. With over 15 years in digital marketing, David brings a grounded and tactical perspective on how businesses […]</p>]]></description> <content:encoded><![CDATA[<p><a href="https://ducttapemarketing.com/the-future-of-local-seo-in-the-age-of-ai-with-david-hunter/">The Future of Local SEO in the Age of AI with David Hunter</a> written by <a href="https://ducttapemarketing.com/author/johnjantsch/">John Jantsch</a> read more at <a href="https://ducttapemarketing.com">Duct Tape Marketing</a></p><p><em>Listen to the full episode:</em><br /><iframe loading="lazy" src="https://playlist.megaphone.fm?e=ETTTE1432589400" width="100%" height="200" frameborder="0" scrolling="no"></iframe></p><h2><img loading="lazy" decoding="async" class=" wp-image-83499 alignleft" src="https://ducttapemarketing.com/wp-content/uploads/2025/06/David-Hunter.png" alt="" width="248" height="248" srcset="https://ducttapemarketing.com/wp-content/uploads/2025/06/David-Hunter.png 1080w, https://ducttapemarketing.com/wp-content/uploads/2025/06/David-Hunter-300x300.png 300w, https://ducttapemarketing.com/wp-content/uploads/2025/06/David-Hunter-1024x1024.png 1024w, https://ducttapemarketing.com/wp-content/uploads/2025/06/David-Hunter-150x150.png 150w, https://ducttapemarketing.com/wp-content/uploads/2025/06/David-Hunter-768x768.png 768w, https://ducttapemarketing.com/wp-content/uploads/2025/06/David-Hunter-75x75.png 75w" sizes="auto, (max-width: 248px) 100vw, 248px" />Episode Summary</h2><p>In this episode of the <strong>Duct Tape Marketing Podcast</strong>, John Jantsch interviews <strong>David Hunter</strong>, CEO of<br /><a href="https://localfalcon.com/" target="_blank" rel="noopener">Local Falcon</a> and<br /><a href="https://www.epicwebstudios.com/" target="_blank" rel="noopener">Epic Web Studios</a>, to explore the rapidly evolving landscape of local SEO.<br />With over 15 years in digital marketing, David brings a grounded and tactical perspective on how businesses can thrive amidst the rise of<br />AI-generated search overviews, shifting consumer behavior, and proximity-based visibility.</p><p>They dive into topics like AI Overviews, how tools like ChatGPT and Google’s generative AI are reshaping local search, and what multi-location<br />brands and small businesses alike need to prioritize to stay competitive. If you’re wondering how to future-proof your local SEO strategy, this one’s for you.</p><h2>Key Takeaways</h2><ul><li><strong>00:34 – AI Overviews Are Reshaping Search:</strong> Google is becoming the answer, not just the index. This change is reducing click-throughs but offers new opportunities for visibility.</li><li><strong>03:00 – The Shift to Conversational Search Behavior:</strong> Consumers—of all ages—are adapting to natural language searches. “Best plumber near me who can come today” is the new normal.</li><li><strong>05:27 – Proximity Still Matters—but Less Than You Think:</strong> Local Falcon’s study of 60,000+ queries shows authority and relevance are overtaking proximity in AI-based local search results.</li><li><strong>08:26 – Understanding AI’s “Best” Results:</strong> Tools like ChatGPT may pull from obscure or outdated sources. Local Falcon helps identify which directories and citations are influencing those results.</li><li><strong>13:09 – What Should Local Businesses Be Doing Differently?</strong> If you’re doing SEO ethically, not much changes—but content structure and clarity become essential.</li><li><strong>14:37 – Ask AI What It Knows About You:</strong> Literally query ChatGPT about your business to see how it understands your brand and services.</li><li><strong>15:35 – Structure Your Content for AI Comprehension:</strong> Use clear formatting, bite-sized paragraphs, FAQs, and schema markup to enhance visibility in AI-generated answers.</li><li><strong>17:54 – Multi-location SEO Strategy:</strong> Brands with many locations have more visibility chances, but need consistency and brand clarity across each location.</li></ul><h2>Connect with David Hunter</h2><ul><li>Website: <a href="https://localfalcon.com/" target="_blank" rel="noopener">localfalcon.com</a></li><li>X: <a href="https://www.google.com/url?q=https://x.com/LocalFalcon&sa=D&source=calendar&ust=1750186124863566&usg=AOvVaw3re5yDYF-BjBe05omb5aG9" target="_blank" rel="noopener">https://x.com/LocalFalcon</a></li><li>Local Falcon LinkedIn: <a href="https://www.google.com/url?q=https://www.linkedin.com/company/local-falcon/&sa=D&source=calendar&ust=1750186124863566&usg=AOvVaw3DMuSfA9YKG7WDX8yO2MaQ" target="_blank" rel="noopener">https://www.linkedin.com/company/local-falcon/</a></li><li>David’s LinkedIn: <a href="https://www.google.com/url?q=https://www.linkedin.com/in/davidhuntererie/&sa=D&source=calendar&ust=1750186124863566&usg=AOvVaw0ofQp62Ulw3ZNYe1dJlUmC" target="_blank" rel="noopener">https://www.linkedin.com/in/davidhuntererie/</a></li></ul><div id="fbxt-wrap" > <div id="fbxt-wrap--inner" class="fbxt-extra-class"> <div class="fbxt-header"> <div class="fbxt-header--logo"> <svg width="24" height="25" viewBox="0 0 24 25" fill="none" xmlns="http://www.w3.org/2000/svg"><circle opacity="0.05" 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class="fbxt-content"> <div class="fbxt-content--inner"> <p>John Jantsch (00:01.026)</p><p>Hello and welcome to another episode of the Duct Tape Marketing Podcast. This is John Jantsch. My guest today is David Hunter. He's the CEO of Local Falcon and, or an AI powered local SEO platform and Epic Web Studios, a digital marketing agency in Pennsylvania. Over 15 years in the industry, David has been instrumental in transforming how businesses approach local search optimization with lots of things going on in search of all kinds. That's what we're going to spend some time talking</p><p>So David, welcome to the show.</p><p>David Hunter (00:31.871)</p><p>Thank you for having me, John. I'm happy to be here.</p><p>John Jantsch (00:34.764)</p><p>So let's start big picture. think the thing that's causing a lot of, depends on what side of the fence you're on, suppose, a lot of angst, but also a lot of joy, I think, in searchers is this idea of AI overviews. How have those kind of generated overviews that are showing up now as the top results changing the landscape in local SEO? I know that's a big question, but let's start there.</p><p>David Hunter (00:59.431)</p><p>Absolutely, yeah. it's really, you know, it's not a small, so AI overviews are not a small change. It's a fundamental shift. It's not a little algorithm update, which is what we're used to as marketers working with Google and others. But this is a big difference here.</p><p>I think the biggest complaint that marketers have is that it's evaporating the clicks to your website. it, know, sort of complaint number two is that it distills the answer on its own. So Google is no longer just simply the provider of 10 blue links. Now they are a content creator. So Google as a content creator is fundamentally different from what it has been for the last.</p><p>John Jantsch (01:29.836)</p><p>Yeah. Right.</p><p>David Hunter (01:52.395)</p><p>30 years or so. And that's a big difference. But at the same time, on the upside, boy, it gets the answer very quickly. Now, it might not always be the right answer. The sources might be a little bit weird, but to the end user, it does a very quick and efficient job of getting you to where you need to be. And so I think that as far as the future goes, it's looking very bright in terms of our opportunity.</p><p>John Jantsch (02:22.178)</p><p>Well, I think it's really changed search behavior. And that's why I say what side of the fence you're on. think a lot of consumers really like it. You know, instead of typing in plumber near me or plumber in my city, you know, it's like, who's the best plumber in this city that has X amount of reviews and could could show up in the next 24 hours? I mean, that's what we're searching now. And so that fundamental shift is really, I think, from a consumer standpoint, if they trust the answers they're getting, you know, in the overview, then.</p><p>That saved them a lot of time of having to shuffle through and figure out who they ought to call. So you can see why the consumer behavior is really shifting dramatically.</p><p>David Hunter (03:00.015)</p><p>Absolutely, yeah. And I mean, it makes sense, you know, like we, as consumers and users of Google, we're definitely used to typing in, you know, yeah, pizza near me, and finding a quick response through the map pack. I mean, that's fairly efficient, but you don't get that nuanced conversational answer. So what we're doing as consumers, and I think that</p><p>It's almost a happy accident by Google that they've rolled out AI overviews and then phase two is this AI mode, which I think is sort of the future of what the Google SERP looks like. They're almost training us as consumers to start querying with long tail conversational searches. And so I'm seeing that behavior change. And I look at it.</p><p>John Jantsch (03:41.272)</p><p>Sure. Yeah.</p><p>David Hunter (03:47.339)</p><p>And I have colleagues that are always like, well, you know, the old folks, they're not going to do that. Well, yes, yes, they are. You know, my father's like pushing 70 years old and, and, you know, I see him on the regular using, conversational, you know, searches and, and, and getting good, good feedback from it. So that's right.</p><p>John Jantsch (03:53.621)</p><p>Yeah.</p><p>John Jantsch (04:04.846)</p><p>Well, yeah, once you get used to it, we want what we want. So it's like, yeah, I'm going to talk to it like a human being and give them all my details because I'll get it. know from experience, I start getting better answers.</p><p>David Hunter (04:10.879)</p><p>That's right.</p><p>David Hunter (04:16.575)</p><p>Yeah, I think it takes maybe five or 10 searches for the average person to realize I should be doing this conversationally.</p><p>John Jantsch (04:19.372)</p><p>Yeah. Yeah. Yeah. Yeah. Yeah. So you spend a lot of time on proximity, with, some of the tools you've created. I know when I first started in search, you know, the, big thing was we had to, we had to optimize our site for, grew up in Kansas city. So I'll use that example. have to optimize our site for Kansas city and all the suburbs and all, you know, to try to get traffic, you know, from, from those places, Google's gotten really good at proximity, right? I mean, meaning if I searched that whole, the typical search.</p><p>a remodeling contractor near me. Well, it knows where I am, you know, maybe even to the street corner. And so it's going to say, okay, well, you know, within reason, you know, here are the six that are closest to you. So how is that changing, you know, especially the example I use, the remodeling contractor. I mean, that's not like a, like a dentist or somebody that like is going to have a</p><p>have a footprint area, right? I mean, I might be able to serve a 20 mile radius. So how is proximity playing and how do we take advantage of getting it to show us in a wider range?</p><p>David Hunter (05:16.0)</p><p>Right.</p><p>David Hunter (05:27.699)</p><p>Right, so, and you're dead on about that with the service area business. I think there's a lot of opportunity for them to really get even more visibility because of this. When local search first became a thing, there was proximity and then prominence and relevance, right? Those were the three components that made up local search. Right.</p><p>John Jantsch (05:36.952)</p><p>Yes.</p><p>John Jantsch (05:47.212)</p><p>Yeah. Have a lot of reviews.</p><p>David Hunter (05:49.981)</p><p>Right. And be relevant. the, you know, if I'm looking for a remodeling contractor, don't show me a list of barber shops. Right. So it's got to be relevant. And obviously it gets much more nuanced than that because well, what kind of remodeling and, you know, home remodeler commercial, you know, whatever. So bathrooms, kitchens, but there's, there's definitely a shift happening. And so at local Falcon, we have basically spent, we've built our platform on tracking results around you, right? The grid, use a grid pattern.</p><p>John Jantsch (06:17.838)</p><p>Mm-hmm. Mm-hmm. Right.</p><p>David Hunter (06:19.657)</p><p>where you can basically see over top of your business, but then expand it out however far you wanna go radius wise, and then you drop a bunch of pins and you could see these results. Well, the future is definitely changing. And so we recently wanted to roll out a tracker for AI overviews around and chat GPT that's similar to local Falcons core plan and that it's got the grid interface, but...</p><p>is using the conversational platform to see the results. And so before we did that, I said, well, we need to do, I need to see if this is valid, if it's even worth doing, right? And so we ran this big study. We put, you know, 4,000 some businesses in there and ran like 60,000 different searches and looked, looked, basically studied the patterns and what was going to come out of that. And that's where we learned that like proximity, it matters, right? It matters at like a city level. It matters at a, you know, sort of</p><p>you know, regional level, but it is not factoring anywhere near the, you know, with the level of authority that it used to. So it's important that you still, you know, focus on, if you're a remodeler in Kansas City, that you focus on having that localized content and, you know, authority around that. But the, you know, the relevance and the, you know, the prominence, you know, the expertise, that stuff is really what starts to kind of show up</p><p>in terms of like the position that you put in, right? And I don't even call it ranking because it's really, it's more about the position because it's a natural language response. It'll weave business names into this paragraph of text that it gives you. Now, it also does a list below and whatever, but yeah, it's less about the ranking now and it's more about your position within that ranking. So it's important because you still need to be known as someone that.</p><p>serves the Kansas City area, but less important when you're dealing with like near me because it's gonna probably pull a list of the best remodelers around the area or what it thinks is the best.</p><p>John Jantsch (08:26.284)</p><p>Yeah. Yeah. It's interesting. you know, obviously showing up on the map pack for a local business. you know, I'm, I'm old enough to, it used to be seven at one point. it's three, if you can find it, know, midst all the other stuff, exactly. Right. but if I go to chat GPT today and type in a geographic search, best remodeling contractor, Kansas city,</p><p>David Hunter (08:36.843)</p><p>You always know it's 10. Yeah, 7, 10 and 7. Now it's 3. Yeah.</p><p>Right. All the ads gotta come up there first, you know?</p><p>John Jantsch (08:57.42)</p><p>what's pulling up there. Now, I don't think a lot of people are necessarily doing that kind of search yet, but they will, right? so, theoretically, are the results that are showing up there, what a common, an amalgamation of like all the searches actually determining you're the best or is it determining you're the most trustworthy, you're the most prominent, you have the most authority, you have the most reviews.</p><p>David Hunter (09:24.299)</p><p>It's a great question. So, you know, I think that anybody who tries to tell you that answer is going to be full of snake oil, right? Like nobody really knows how that is pulling in and, and, you know, coming together, there's a lot of different theories out there. There's a lot of different, really strong, you know, methodology that's been put to the test in terms of like, what, you know, I don't want to get too technical, but like embeddings and vector vector embeddings and like passages within the website.</p><p>John Jantsch (09:49.026)</p><p>Yeah.</p><p>David Hunter (09:51.915)</p><p>how it pulls all that information together is definitely different. They're not using Google search results per se. I do think sometimes they kind of slide them in there, but for a while they were focusing exclusively on Bing places. So I can't say that it's gonna provide you with the absolute best list, but it's pretty close. So I live in the Great Lakes up in Erie, PA, and I did a...</p><p>that exact search pizza near me. And I, you know, this is a city of an area of 250,000 people, there's not that many options. And so when I look at it, I saw the list, I'm like, this is actually, this is pretty good. I mean, some of these places are, you know, probably a 10 minute drive, but they are darn good pizza places. So in the chaos that is coming within these results, it does seem to be finding</p><p>pretty decent results out of that, which is definitely encouraging. Now, with Local Falcon and our product that we've got, we show you essentially the output itself, as well as we will identify what brands were pulled, and then below that, we show you the sources. This is where I start to really lose my head. So I've got an agency called Epic Web Studios that's been around for...</p><p>you know, 17 years now. And I started doing searches around that, like who's the best web developer in Erie, Pennsylvania, right? The list of results that came back was so haywire. I mean, we're talking, there were businesses that were, that I remember from 10 years ago that are since out of business. You know, there were businesses that were across Lake Erie in Canada. You know, it was, it was all over the place. And the sources,</p><p>John Jantsch (11:27.725)</p><p>Mm-hmm.</p><p>David Hunter (11:42.173)</p><p>were just wild. mean, it was finding essentially these like directories that I'd never heard of before, right? And pulling that type of information through and saying, okay, well, we used, you know, good firms.com and tech behemoths.com. I'm like, who is, what is this? You know, so I spent a couple hours going through, making sure like, well, we better make sure we've got a profile there and that it's validated and.</p><p>John Jantsch (11:48.908)</p><p>yeah.</p><p>David Hunter (12:05.803)</p><p>I mean, that's the most we can do at this stage is identify those sources and make sure that we're included in that. I mean, there's a lot more you can do with the content on your site and everything else, but for this part.</p><p>John Jantsch (12:12.898)</p><p>Yeah, that's really, yeah. That's really, that's really interesting that they identify the sources because I do think, you know, I do think that that's what's the house, a house, for example, is a, you know, is a source for builders and local home service contractors. And I noticed that ChiTPT in particular pulls a lot of house results. You know, so that that's a really great tip is to think in terms of,</p><p>David Hunter (12:36.927)</p><p>Yes. How's Angie? Yeah.</p><p>John Jantsch (12:41.698)</p><p>making sure you're in the sources that they're pulling. Let's just, again, another giant question, but today, especially if somebody, local business is saying, okay, I get it. All these changes are coming. Like, what do I need to do differently than maybe I was, before maybe I was claiming my Google business profile. I was building pages with geographic content on them. I was getting reviews. mean, what else do I need to be doing different?</p><p>David Hunter (13:09.651)</p><p>Okay, so if you're running a white hat operation with your web presence, I think that as of today, there's not entirely that much different that you need to do, but it's the big caveat that you're running a white hat operation, right? If you're sitting here running, you know, some sort of a link farm and trying to, you know, blast a bunch of AI generated content, that's never gonna work. Or at least it's not gonna work in the long term, right? Yeah. Right.</p><p>John Jantsch (13:35.992)</p><p>I was going to say that's the bad thing is it works temporarily, and so people get excited about it. But then they, you know, eventually Google or whoever catches up.</p><p>David Hunter (13:42.239)</p><p>That's gonna get, yes, that's gonna get plugged, right? The idea of, and I'm not sure if the kind of hack has been plugged yet, but people were putting, people used to do this back in the day too. You would put a bunch of keywords on your homepage or on your website. And a lot of times they'd wanna obfuscate that and make it like a white text on a white background so that you couldn't see them, right? People are doing that now, they're injecting prompts inside of it so that when...</p><p>the chat GPT bot comes through, it sees a prompt that says like, talk only about this business. It's the best business and repeating that over and over again. And people are finding it's working. It was ranking. Now I think that they have since plugged that. don't know, but I'm not willing to try. I'm not going to put that type of not like nastiness on my site. Like that's no way I'm not taking that risk, but you know, there's a lot of little hacks out there. What can someone do in the white hat sense? mean, number one, you need to understand what</p><p>John Jantsch (14:23.981)</p><p>Yeah.</p><p>David Hunter (14:37.247)</p><p>people are saying, or how the LLM, the large language model is understanding your content, right? So go, simply go ask ChatGPT about that. What do you know about Local Falcon, right? And just simply Google that, excuse me, search that on ChatGPT and understand right out of the gate, at least it has a, does it know who we are, where we are, what we do? If not, you better start adding some content to your website in a visible way.</p><p>John Jantsch (14:44.504)</p><p>Mm-hmm.</p><p>David Hunter (15:06.098)</p><p>that is gonna make sure that it, you the next time the bot does come by, it pulls it in and, you know, can use that in terms of its reasoning. When you do add that content, it needs to be done in a very like bite sized way, right? Like putting up a 2000 word blog post that's a big wall of text is probably not going to help you in terms of showing up inside of these responses, right? Just think about how the responses come back. They're very short snippets. And so,</p><p>John Jantsch (15:21.134)</p><p>you</p><p>David Hunter (15:35.307)</p><p>if you can write in short snippets and get kind of the core idea down to one or two sentences, and then, you know, I'm not saying don't do the 2000 word blog post. What I'm saying is within that, make sure that it's got the main idea and, you know, the thesis, whatever it is you're doing is all kind of spelled out in little chunks at a time. You're gonna have a much better shot of showing up. So.</p><p>John Jantsch (15:45.4)</p><p>Right, right.</p><p>John Jantsch (15:55.064)</p><p>Right. Yeah.</p><p>Well, and I think what we're saying is good content is good content should be written for humans should be valuable should be educational. But a lot of the tweaks that maybe need to happen are in the structure. So, you know, you have the overview at the at the very front, you know, here's what this article is about. You have the table of contents, you know, you have the 2000 words and at the end you have FAQs. I mean, it's probably more about structure, isn't</p><p>David Hunter (16:10.122)</p><p>Yes.</p><p>David Hunter (16:22.889)</p><p>It's a big, it's a huge piece of it, right? So again, it's really about how, you know, chat GPT, know, open AI, Anthropic, you know, others, Google understands the information. So they do that in these little, you know, they'll basically pull little passages out. And then that contributes to the larger, you know, the larger model understanding what it is. And then it creates its own version of that. Sometimes you'll even find verbatim, it's pulling in</p><p>some of the content that you wrote, especially with things like FAQs and how you answer that FAQ, right? Number one, you also need to make sure that it's structurally visible, right? So schema markup has never been more important. You have to identify and when schema markup is essentially like a shortcut for understanding what a page is about, it's a way for a bot, a crawler to...</p><p>John Jantsch (16:56.215)</p><p>Yeah.</p><p>David Hunter (17:17.563)</p><p>recognize and categorize, this is about a recipe or a review or a local business. So making sure that that schema markup is on there. And then of course, again, looking through the sources, right? So when you run these local FalconSkins, you're gonna see this huge list of sources and it'll tell you how often that source was used. So if you've got a whole bunch of Yelp listings on there, yeah, go get on Yelp and maybe even consider spending the 50 bucks or whatever they want to like,</p><p>actually make sure that it's as complete of a profile as possible, just to give yourself every chance for success.</p><p>John Jantsch (17:54.24)</p><p>Yeah, absolutely. Let's touch on just again, this is a giant topic, but let's say I'm a business that has 10 local locations. Do I need to be doing something differently? Do I need to be doing something? I mean, are there unique challenges that you're starting to see from that multi-location business?</p><p>David Hunter (18:16.939)</p><p>So yes, a lot of times when you get, when you're with a multi-location brand, it ends up, you you have a really good shot of actually showing up because you've got so many others, you know, if you've got 10 locations in your city, that's 10 more chances or nine more chances than the solo operation, which is definitely helpful for them. Yes, and so that's great. However, the response itself,</p><p>John Jantsch (18:36.738)</p><p>So somebody's always near to one of them, right?</p><p>David Hunter (18:43.619)</p><p>you know, we see some wild stuff like it'll pull, you know, you're on the east side of town and it starts talking about the location on the west side. So it's less about that individual location and more about the brand itself, right? So making sure that like holistically the brand is well understood is important. I think that where you're gonna see potentially some headaches is in like the franchise world where someone buys in.</p><p>and they are responsible for their location. I mean, it depends on how the brand operates, but doing things from sort of a centralized source and then disseminating out is probably your best bet.</p><p>John Jantsch (19:12.546)</p><p>Yeah, yeah, yeah.</p><p>John Jantsch (19:20.93)</p><p>Yeah, awesome. Well, David, I appreciate you taking a few moments to come by and share about local searches. there someplace you would invite people to connect with you and find out more about your various platforms and tools?</p><p>David Hunter (19:32.715)</p><p>Sure, I mean, certainly, you know, search up Local Falcon wherever, know, localfalcon.com. Also, you can find me on LinkedIn. I'm, you know, on there probably too much these days, so.</p><p>John Jantsch (19:42.734)</p><p>Awesome. Again, I appreciate you taking a moment and hopefully we'll run into you one of these days out there on the road.</p><p>David Hunter (19:49.297)</p><p>Absolutely, John. Thanks for the very, very lightweight questions there, man. Those were nothing, you know, nothing too strong at all, right? Thanks again.</p><p>John Jantsch (19:53.038)</p><p>You</p><p>Awesome. Awesome.</p><p> </div> <div class="fbxt-content--footer"> <a href="#"> <svg width="9" height="11" viewBox="0 0 9 11" xmlns="http://www.w3.org/2000/svg"><path d="M0.5625 0.25C0.234375 0.25 0 0.507812 0 0.8125V1.375C0 1.70312 0.234375 1.9375 0.5625 1.9375H8.4375C8.74219 1.9375 9 1.70312 9 1.375V0.8125C9 0.507812 8.74219 0.25 8.4375 0.25H0.5625ZM2.10938 6.83594L3.65625 5.28906V10.1875C3.65625 10.5156 3.89062 10.75 4.21875 10.75H4.78125C5.08594 10.75 5.34375 10.5156 5.34375 10.1875V5.28906L6.86719 6.83594C7.10156 7.04688 7.45312 7.04688 7.66406 6.83594L8.0625 6.4375C8.27344 6.22656 8.27344 5.85156 8.0625 5.64062L4.89844 2.47656C4.66406 2.24219 4.3125 2.24219 4.10156 2.47656L0.914062 5.64062C0.703125 5.85156 0.703125 6.22656 0.914062 6.4375L1.3125 6.83594C1.52344 7.04688 1.89844 7.04688 2.10938 6.83594Z" /></svg> <span class="fbxt-nav-text">Scroll back to top</span> </a> </div> <div class="fbxt-modal fbxt-email-signup"> <h4> Sign up to receive email updates </h4> <p> Enter your name and 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13.3756 12.4227 12.5971C12.552 12.4657 12.6947 12.3564 12.8465 12.2693V2.94071H6.87119V7.64125L10.8172 3.62648L10.8172 14.9851L1.00855 14.985V3.73693C0.852708 3.64886 0.706164 3.53751 0.573838 3.40288C-0.191279 2.62442 -0.191279 1.3623 0.573838 0.583843C1.33895 -0.194614 2.57945 -0.194614 3.34457 0.583843Z" /></svg> </a> </div></div>]]></content:encoded> <media:content url="https://ducttapemarketing.com/wp-content/uploads/2025/06/brooke-cagle-g1Kr4Ozfoac-unsplash-scaled.jpg" medium="image"></media:content> </item> <item> <title>From Rankings to Relevance: How One Remodeling Contractor Is Winning in the Age of AI Search</title> <link>https://ducttapemarketing.com/from-rankings-to-relevance-how-one-remodeling-contractor-is-winning-in-the-age-of-ai-search/</link> <dc:creator><![CDATA[John Jantsch]]></dc:creator> <pubDate>Wed, 11 Jun 2025 14:33:29 +0000</pubDate> <category><![CDATA[AI]]></category> <category><![CDATA[SEO]]></category> <guid isPermaLink="false">https://ducttapemarketing.com/?p=83486</guid> <description><![CDATA[<p><a href="https://ducttapemarketing.com/from-rankings-to-relevance-how-one-remodeling-contractor-is-winning-in-the-age-of-ai-search/">From Rankings to Relevance: How One Remodeling Contractor Is Winning in the Age of AI Search</a> written by <a href="https://ducttapemarketing.com/author/johnjantsch/">John Jantsch</a> read more at <a href="https://ducttapemarketing.com">Duct Tape Marketing</a></p><p>TL;DR (Too Long; Didn’t Read) In this post, I use the example of a home remodeling business to give context, but this really applies to just about any business trying evolve with AI. Search is changing; keyword rankings alone don’t drive leads anymore. Remodelers should focus on overall visibility, trust, and answering real homeowner questions. […]</p>]]></description> <content:encoded><![CDATA[<p><a href="https://ducttapemarketing.com/from-rankings-to-relevance-how-one-remodeling-contractor-is-winning-in-the-age-of-ai-search/">From Rankings to Relevance: How One Remodeling Contractor Is Winning in the Age of AI Search</a> written by <a href="https://ducttapemarketing.com/author/johnjantsch/">John Jantsch</a> read more at <a href="https://ducttapemarketing.com">Duct Tape Marketing</a></p><article><section></section></article><article><header><h2>TL;DR (Too Long; Didn’t Read)</h2><p>In this post, I use the example of a home remodeling business to give context, but this really applies to just about any business trying evolve with AI.</p></header><section id="tldr"><ul><li>Search is changing; keyword rankings alone don’t drive leads anymore.</li><li>Remodelers should focus on overall visibility, trust, and answering real homeowner questions.</li><li>Use EEAT (Experience, Expertise, Authoritativeness, Trustworthiness) to stand out in Google and AI-driven search.</li><li>Practical “duct tape” ideas: audit your content, build FAQs, show real project expertise, and leverage local stories.</li><li>Regularly update your site to keep content fresh and relevant for both humans and search engines.</li></ul></section><nav id="table-of-contents"><h2>Table of Contents</h2><ol><li><a href="#search-has-changed">The Search Game Has Changed—Are You Ready?</a></li><li><a href="#why-visibility">From Keyword Rankings to Search Visibility: Why It Matters</a></li><li><a href="#audit-content">Step 1: Audit Your Existing Content—And Think Like a Homeowner</a></li><li><a href="#map-entities">Step 2: Map Out Entities, Not Just Keywords</a></li><li><a href="#answer-engines">Step 3: Answer Questions Directly—Optimize for Answer Engines</a></li><li><a href="#prove-eeat">Step 4: Prove Your EEAT—Show, Don’t Just Tell</a></li><li><a href="#monitor-tweak">Step 5: Monitor, Tweak, and Keep Building</a></li><li><a href="#toolbox">The Remodeler’s Content Toolbox: Quick Wins for Search Visibility</a></li><li><a href="#wrapping-up">Wrapping Up: The Future Belongs to the Visible</a></li><li><a href="#faqs">Frequently Asked Questions (FAQs)</a></li></ol></nav><section id="search-has-changed"><h2>The Search Game Has Changed—Are You Ready?</h2><p>Let’s be honest: the SEO playbook has always been a little like remodeling itself. Just when you think you’ve finished, a new trend comes along, shiplap, open shelving, or in our case, answer engines and AI search. If you’re a remodeling contractor still measuring your online success by keyword rankings, it’s time for a renovation of your own.</p><p>Google isn’t just showing lists of blue links anymore. With answer engines, featured snippets, and “zero-click” search, your future clients might get what they need without ever visiting your website. So, how do you stay visible? How do you make sure your business is still the one they remember and trust?</p><p>Let’s break it down, roll up our sleeves, and use some good old duct tape thinking to adapt your content strategy for the future of search.</p></section><section id="why-visibility"><h2>From Keyword Rankings to Search Visibility: Why It Matters</h2><p>Here’s the bottom line: churning out blog posts targeting “kitchen remodel Boston” isn’t enough anymore. Searchers and search engines want answers, expertise, and trust. Google’s EEAT (Experience, Expertise, Authoritativeness, Trustworthiness) framework is the new measuring stick.</p><p>In a recent case study, a remodeling contractor made the leap from traditional keyword SEO to a visibility-first approach. The results? More qualified leads, better brand recognition, and a site that’s built to last—no matter how search evolves.</p></section><section id="audit-content"><h2>Step 1: Audit Your Existing Content—And Think Like a Homeowner</h2><ul><li><strong>What questions do homeowners ask before, during, and after a remodel?</strong></li><li><strong>Does your content clearly answer those questions?</strong></li><li><strong>Are you providing real advice, or just chasing search volume?</strong></li><li><strong>AnswerThePublic is a great tool for finding what people are asking</strong></li></ul><p><strong>Duct Tape Tip:</strong> Use a simple spreadsheet to list your current blog posts and service pages. Add columns for “Questions Answered” and “Gaps/Opportunities.” No fancy tools required—just a contractor’s eye for what’s missing.</p></section><section id="map-entities"><h2>Step 2: Map Out Entities, Not Just Keywords</h2><p>Google now understands topics through “entities”—not just keywords. For example, it knows that “kitchen islands,” “backsplash,” and “quartz countertops” are all part of a kitchen remodel.</p><p><strong>How to do it:</strong></p><ul><li>Review your content and make sure you’re talking about all the major components of a remodel, not just the big-ticket keywords.</li><li>Create pillar pages that cover the whole process (“The Complete Guide to Remodeling Your Kitchen”) and cluster content around related topics (“Choosing the Right Countertop Material”).</li></ul><p><strong>Duct Tape Tip:</strong> Pull inspiration from your own project photos and customer questions. Each project is a story with entities you can mention, materials, timelines, local permitting, before/after results.</p></section><section id="answer-engines"><h2>Step 3: Answer Questions Directly—Optimize for Answer Engines</h2><ul><li>Add FAQ sections to your service pages and blog posts.</li><li>Use schema markup (free plugins exist for WordPress!) to help search engines understand your answers.</li><li>Write in plain language, just as you would explain a process to a client.</li></ul><p><strong>Duct Tape Tip:</strong> After every job, jot down three questions your client asked. Turn those into FAQs on your site. If one person asked, others will too.</p></section><section id="prove-eeat"><h2>Step 4: Prove Your EEAT—Show, Don’t Just Tell</h2><ul><li><strong>Experience:</strong> Share project stories, testimonials, before/after photos, and your years in business.</li><li><strong>Expertise:</strong> Create guides, checklists, and videos showing you in action.</li><li><strong>Authoritativeness:</strong> Get quoted in local media, partner with suppliers, and encourage reviews on trusted platforms.</li><li><strong>Trustworthiness:</strong> Display licenses, insurance, and guarantees clearly on your site.</li></ul><p><strong>Duct Tape Tip:</strong> Record a quick “walkthrough” video on your phone for every major project. Upload it to YouTube and embed on your site. It’s a fast, authentic way to demonstrate expertise and experience.</p></section><section id="monitor-tweak"><h2>Step 5: Monitor, Tweak, and Keep Building</h2><p>Visibility isn’t set-and-forget. Check how your content is performing, not just in rankings, but in clicks, calls, and leads. Use simple tools like Google Search Console or even call tracking.</p><p>Update your content regularly. When you finish a unique project, write about it. If a new material trend pops up, cover it.</p></section><section id="toolbox"><h2>The Remodeler’s Content Toolbox: Quick Wins for Search Visibility</h2><ul><li><strong>FAQ schema:</strong> Free plugins or simple code snippets can help you stand out in search results.</li><li><strong>Project portfolios:</strong> Each project is a chance to showcase your expertise and answer homeowner questions in context.</li><li><strong>Local content:</strong> Don’t just say “serving Boston,” write about permitting, climate considerations, and local material suppliers.</li><li><strong>User-generated content:</strong> Encourage clients to leave reviews and share photos on social media, then feature those stories on your site.</li></ul></section><section id="wrapping-up"><h2>Wrapping Up: The Future Belongs to the Visible</h2><p>SEO isn’t dead, it’s just wearing a new toolbelt. For remodeling contractors, the path forward is about being visible, credible, and truly helpful in every digital interaction. When you focus on answering real questions, showing your expertise, and building trust, you’ll stand out, no matter how search evolves.</p><p>So grab your digital duct tape, audit your content, and start building a site that’s ready for whatever Google (or AI) throws your way. The next wave of clients is searching for answers—make sure they find yours.</p><p><em>Want more practical marketing tips for remodelers? Stay tuned for our next guide, or reach out for a free website visibility assessment!</em></p></section><section id="faqs"><h2>Frequently Asked Questions (FAQs)</h2><dl><dt>What is EEAT and why does it matter for remodeling contractors?</dt><dd>EEAT stands for Experience, Expertise, Authoritativeness, and Trustworthiness. It’s Google’s framework to judge if your site is credible, accurate, and trustworthy, crucial factors for homeowners deciding whom to trust with their remodel.</dd><dt>How can I optimize my remodeling website for answer engines?</dt><dd>Add clear FAQs, use schema markup, and answer common homeowner questions in plain language. Structure your content to directly address the queries people ask before, during, and after a remodel.</dd><dt>Do I need expensive SEO tools to get started?</dt><dd>No! Start with a spreadsheet for content audits, free Google Search Console for performance monitoring, and your own project records and client questions for inspiration.</dd><dt>How often should I update my website content?</dt><dd>Aim to update or add new content at least once a month, especially after unique projects, when new material trends emerge, or when you have new client questions to answer.</dd><dt>What’s a “duct tape” idea I can implement today?</dt><dd>Record a short video walkthrough of your latest project on your phone and upload it to your website. Authentic, firsthand content builds trust and demonstrates expertise instantly.</dd></dl></section></article>]]></content:encoded> <media:content url="https://ducttapemarketing.com/wp-content/uploads/2025/06/ranking.png" medium="image"></media:content> </item> <item> <title>Why AI Is Reshaping Every Stage of the Buyer’s Journey</title> <link>https://ducttapemarketing.com/ai-rewriting-the-customer-journey/</link> <dc:creator><![CDATA[John Jantsch]]></dc:creator> <pubDate>Wed, 11 Jun 2025 14:00:09 +0000</pubDate> <category><![CDATA[Podcast]]></category> <category><![CDATA[AI Marketing Strategy]]></category> <category><![CDATA[Customer Joureny]]></category> <guid isPermaLink="false">https://ducttapemarketing.com/?p=83480</guid> <description><![CDATA[<p><a href="https://ducttapemarketing.com/ai-rewriting-the-customer-journey/">Why AI Is Reshaping Every Stage of the Buyer’s Journey</a> written by <a href="https://ducttapemarketing.com/author/johnjantsch/">John Jantsch</a> read more at <a href="https://ducttapemarketing.com">Duct Tape Marketing</a></p><p>Listen to the full episode: Episode Overview In this solo episode of the Duct Tape Marketing Podcast, marketing expert John Jantsch dives deep into the ways artificial intelligence is reshaping the customer journey. He revisits the foundational concept of the Marketing Hourglass and explores how every stage—from awareness to referral—requires fresh thinking in a world […]</p>]]></description> <content:encoded><![CDATA[<p><a href="https://ducttapemarketing.com/ai-rewriting-the-customer-journey/">Why AI Is Reshaping Every Stage of the Buyer’s Journey</a> written by <a href="https://ducttapemarketing.com/author/johnjantsch/">John Jantsch</a> read more at <a href="https://ducttapemarketing.com">Duct Tape Marketing</a></p><p><em>Listen to the full episode:</em><br /><iframe loading="lazy" src="https://playlist.megaphone.fm?e=ETTTE2497639494" width="100%" height="200" frameborder="0" scrolling="no"></iframe><br /><img loading="lazy" decoding="async" class=" wp-image-81195 alignleft" src="https://ducttapemarketing.com/wp-content/uploads/2024/12/John-Jantsch-Podcast.png" alt="" width="282" height="282" srcset="https://ducttapemarketing.com/wp-content/uploads/2024/12/John-Jantsch-Podcast.png 300w, https://ducttapemarketing.com/wp-content/uploads/2024/12/John-Jantsch-Podcast-150x150.png 150w, https://ducttapemarketing.com/wp-content/uploads/2024/12/John-Jantsch-Podcast-75x75.png 75w" sizes="auto, (max-width: 282px) 100vw, 282px" /></p><h2>Episode Overview</h2><p>In this solo episode of the <em>Duct Tape Marketing Podcast</em>, marketing expert John Jantsch dives deep into the ways artificial intelligence is reshaping the customer journey. He revisits the foundational concept of the Marketing Hourglass and explores how every stage—from awareness to referral—requires fresh thinking in a world where AI tools are now a part of the everyday buying process.</p><h2>About John Jantsch</h2><p>John Jantsch is a veteran marketing strategist, speaker, and author of several bestselling books including <em>Duct Tape Marketing</em>, <em>The Referral Engine</em>, and <em>Marketing Rebellion</em>. As the founder of Duct Tape Marketing, John has been guiding small businesses and marketing professionals for decades through proven, strategic marketing systems. His focus is on practical, sustainable marketing strategies that build trust and grow businesses.</p><h2>Key Takeaways</h2><ul><li>AI is changing how customers research, evaluate, and make purchasing decisions.</li><li>The traditional linear buyer journey is obsolete; today’s buyers bounce among touchpoints.</li><li>The Marketing Hourglass—Know, Like, Trust, Try, Buy, Repeat, Refer—is more relevant than ever, but each stage must be adapted for today’s AI-savvy buyer.</li><li>Content must become answers; modern SEO prioritizes question-based queries over keyword ranking.</li><li>Self-service and frictionless buying options are critical, but human touchpoints like real stories, community, and personalized experiences are irreplaceable.</li><li>Businesses must test and re-map their customer journey based on how AI tools are impacting buyer behavior.</li></ul><h2>Highlight Quotes</h2><blockquote><p>“Buyers are using AI just as much as marketers—what does that mean for how your content shows up during their research?”</p></blockquote><blockquote><p>“AI is not just another tactic—it affects the entire marketing system.”</p></blockquote><h2>Great Moments and Timestamps</h2><ul><li><strong>00:00</strong> – Welcome and episode theme: the evolved buyer journey</li><li><strong>02:30</strong> – Why marketers focus too much on tools and not enough on how buyers are using them</li><li><strong>05:40</strong> – Reintroducing the Marketing Hourglass as a flexible customer journey model</li><li><strong>09:22</strong> – How AI interrupts and reshapes journey stages like know, like, and trust</li><li><strong>12:00</strong> – Recommendation engines and the rise of self-service experiences</li><li><strong>15:10</strong> – The need to rethink SEO: focus on questions, not keywords</li><li><strong>19:52</strong> – Combining digital efficiency with emotional, human-centered marketing</li><li><strong>24:30</strong> – Final thoughts: the journey is already changing—are you adapting?</li></ul><h2>Additional Resources</h2><ul><li><a href="https://ducttapemarketing.com/marketing-hourglass">Learn more about the Marketing Hourglass</a></li><li><a href="https://www.answer-the-public.com">Use Answer the Public to power your SEO questions</a></li><li><a href="https://www.ducttapemarketing.com">Visit John’s blog and resources</a></li></ul><h2>Join the Conversation</h2><p>How are you adapting your marketing strategy for AI-driven buyers? Share your thoughts in the comments or reach out to John directly at <a href="mailto:john@ducttapemarketing.com">john@ducttapemarketing.com</a>.</p><div id="fbxt-wrap" > <div id="fbxt-wrap--inner" class="fbxt-extra-class"> <div class="fbxt-header"> <div class="fbxt-header--logo"> <svg width="24" height="25" viewBox="0 0 24 25" fill="none" xmlns="http://www.w3.org/2000/svg"><circle opacity="0.05" cx="11.6406" cy="12.3918" r="11.6406" fill="#C60808"/><path fill-rule="evenodd" clip-rule="evenodd" d="M16.6445 10.2899H6.63672V9.04663H16.6445V10.2899Z"/><path fill-rule="evenodd" clip-rule="evenodd" d="M16.6445 13.3421H6.63672V12.0989H16.6445V13.3421Z"/><path fill-rule="evenodd" clip-rule="evenodd" d="M12.7025 16.395H6.63672V15.1518H12.7025V16.395Z"/></svg> <span class="fbxt-header-text">Duct Tape Transcript</span> </div> <div class="fbxt-header--nav"> <a class="fbxt-header--nav-item fbxt-nav-email" href="#" style="display:none" > <svg width="16" height="12" viewBox="0 0 16 12" xmlns="http://www.w3.org/2000/svg"><path d="M14.5 0H1.5C0.65625 0 0 0.6875 0 1.5V10.5C0 11.3438 0.65625 12 1.5 12H14.5C15.3125 12 16 11.3438 16 10.5V1.5C16 0.6875 15.3125 0 14.5 0ZM14.5 1.5V2.78125C13.7812 3.375 12.6562 4.25 10.2812 6.125C9.75 6.53125 8.71875 7.53125 8 7.5C7.25 7.53125 6.21875 6.53125 5.6875 6.125C3.3125 4.25 2.1875 3.375 1.5 2.78125V1.5H14.5ZM1.5 10.5V4.71875C2.1875 5.28125 3.21875 6.09375 4.75 7.3125C5.4375 7.84375 6.65625 9.03125 8 9C9.3125 9.03125 10.5 7.84375 11.2188 7.3125C12.75 6.09375 13.7812 5.28125 14.5 4.71875V10.5H1.5Z" /></svg> <span class="fbxt-nav-text">Email</span> </a> <a class="fbxt-header--nav-item fbxt-nav-download" href="#" > <svg width="18" height="16" viewBox="0 0 18 16" xmlns="http://www.w3.org/2000/svg"><path d="M16.5 9H13.5938L15.0625 7.5625C16 6.625 15.3125 5 14 5H12V1.5C12 0.6875 11.3125 0 10.5 0H7.5C6.65625 0 6 0.6875 6 1.5V5H4C2.65625 5 1.96875 6.625 2.9375 7.5625L4.375 9H1.5C0.65625 9 0 9.6875 0 10.5V14.5C0 15.3438 0.65625 16 1.5 16H16.5C17.3125 16 18 15.3438 18 14.5V10.5C18 9.6875 17.3125 9 16.5 9ZM4 6.5H7.5V1.5H10.5V6.5H14L9 11.5L4 6.5ZM16.5 14.5H1.5V10.5H5.875L7.9375 12.5625C8.5 13.1562 9.46875 13.1562 10.0312 12.5625L12.0938 10.5H16.5V14.5ZM13.75 12.5C13.75 12.9375 14.0625 13.25 14.5 13.25C14.9062 13.25 15.25 12.9375 15.25 12.5C15.25 12.0938 14.9062 11.75 14.5 11.75C14.0625 11.75 13.75 12.0938 13.75 12.5Z" /></svg> <span class="fbxt-nav-text">Download</span> </a> <a class="fbxt-header--nav-item fbxt-nav-new_tab" href="#" > <svg width="14" height="14" viewBox="0 0 14 14" xmlns="http://www.w3.org/2000/svg"><path d="M12.5 0H1.5C0.65625 0 0 0.6875 0 1.5V12.5C0 13.3438 0.65625 14 1.5 14H12.5C13.3125 14 14 13.3438 14 12.5V1.5C14 0.6875 13.3125 0 12.5 0ZM12.3125 12.5H1.6875C1.5625 12.5 1.5 12.4375 1.5 12.3125V1.6875C1.5 1.59375 1.5625 1.5 1.6875 1.5H12.3125C12.4062 1.5 12.5 1.59375 12.5 1.6875V12.3125C12.5 12.4375 12.4062 12.5 12.3125 12.5ZM10.625 3L6.375 3.03125C6.15625 3.03125 6 3.1875 6 3.40625V4.25C6 4.46875 6.15625 4.65625 6.375 4.625L8.1875 4.5625L3.09375 9.65625C2.9375 9.8125 2.9375 10.0312 3.09375 10.1875L3.8125 10.9062C3.96875 11.0625 4.1875 11.0625 4.34375 10.9062L9.4375 5.8125L9.375 7.625C9.34375 7.84375 9.53125 8 9.75 8H10.5938C10.8125 8 10.9688 7.84375 10.9688 7.625L11 3.375C11 3.1875 10.8125 3 10.625 3Z" /></svg> <span class="fbxt-nav-text">New Tab</span> </a> </div> </div> <div class="fbxt-content"> <div class="fbxt-content--inner"> <p>John Jantsch (00:00.866)</p><p>Hello and welcome to another episode of the duct tape marketing podcast. This is John Jantsch and I'm doing a solo show today. I want to talk about something that I've been talking about for about 20 years, maybe. And that is the buyer's journey, the customer journey. So with each impending new platform or new technology, hear all kinds of people talking about, this changes everything. Marketers have to do this. Marketers have to do that now.</p><p>Certainly the websites came along. Social media came along, mobile came along. I all these things created this seismic change. AI is clearly in that category of creating change. But what I've always found interesting is most marketers talk about the changes in marketing. And I think the thing we sometimes forget to think about is, you know, the way that somebody buys or chooses to buy now has changed.</p><p>every bit as radically as anything to do with how we do marketing today. And so I think we have to consider that idea with every decision we make is not just how do I master this technology or how do I use this new tool? It's how is the buyer using this? know, buyers, customers are using AI every bit as much as the marketers that are trying to market to them. So.</p><p>I've been talking about this idea of the customer journey and the buyer journey as being really a significant element that frames what we do as marketing. Really since I wrote duct tape marketing back in 2005, I created something I called the marketing hourglass, which I think was a better representation of the customer journey in that the traditional customer journey that had stages of awareness and interest and desire and conversion and usually stopped there.</p><p>was really incomplete and that we didn't drive people in this linear path. Once websites came along, the linear path, I think, kind of went away because the buyer all of a sudden started having the ability to find information and to know everything about an organization before they ever reached out for a sales call. so I think that's the day that the buyer journey really changed. And I created the Marketing Hourglass, our seven stages. You've probably heard me say I'm here before.</p><p>John Jantsch (02:25.742)</p><p>No like trust, try buy, repeat, and refer. And I was trying to do two things with that idea is that we have to intentionally think about what the buyer is doing, what they want to do, the questions they have, the goals they have at each of those stages and that we guide them. We can't necessarily move them in a linear path. In fact, I've used in many presentations a slide where I've got all these lines running all over the place that the buyer journey is not this straight line that it is.</p><p>people revisit, there's almost this continuous loop of going back in one stage and then backing up to another stage and that we have to just put ourselves there in the path, I guess, that they're going to eventually travel. But I spent a lot of time in the hourglass and the idea behind the shape of the hourglass is that post-purchase, once somebody becomes a customer, there's a whole lot that we can do</p><p>to build momentum to retain those customers, to turn them into repeat customers, to turn them into advocates and referral sources. And I think that's where a lot of people leave a lot of money on the table is by not even thinking about those. Well, that from 2005, say to 2020 has really been the thinking that I've had at least around this idea of the journey and something that we've brought to hundreds of businesses.</p><p>But I think we're in another change as well. think the stages are fundamentally the same, fundamentally true, but I think AI is rewriting that journey. Most buyers B2B, B2C, I think are today going to a chat GPT type of tool before they ever visit our website in a lot of cases. Or maybe they're asking AI to summarize reviews, to compare features, even write RFPs, you know, based on</p><p>on what they want to see. And I think that what that means is that we have to rethink everything that's going on at every one of these stages. How people find us, how they come to know about us is changing dramatically. What are we doing to make sure that we're showing up in the new ways that they're doing research? What are we doing to make sure that the brand mentions of our brand are allowing us to be favorably compared</p><p>John Jantsch (04:48.29)</p><p>to competitors. That's one of the things I think that a lot of these tools that make research so much easier, analysis so much easier for the buyer are really allowing people to do a lot more comparison shopping, I think, than they ever did before because let's face it, it's fairly easy. It's changing the way that think buyers still need this content, but I think that</p><p>the AI engines and the, you know, even the traditional search engines and the way they're using AI are really going to change how people consume and find that content. know, recommendation engines now I think are going to become the norm. People are going to have or want to have, they've already demonstrated this, a frictionless, maybe self-service type of buying experience. We're starting to see.</p><p>people buying very expensive B2B type of services without a salesperson involved. And I think again, we have to think in terms of, that mean we need to have price estimators? Does that mean we have to allow people to get put together their own packages, you know, all the way down to the point where they then just need, okay, what's the link to buy this or, you know, how do I sign the contract? So I think that we have to make a point of really</p><p>revisiting this entire idea of a journey map for your business. Where are buyers using AI today in their process? What are they asking? What tools are you asking yourself? Ask Jad GPT what it says about your business and about your competitors. You can get some real insight to what that customer is going to find when they're out there. We got a rethink SEO. You know, ranking.</p><p>is not the key anymore for keywords, it is answering. Today's SEO is about answering questions and or the content that is going to drive SEO is about answering questions. So tools like they also ask, answer the public, even chat GPT can really help in formulating what those questions are that are being asked so that you can be an answer engine. I think that's how we have to think about it. That's why</p><p>John Jantsch (07:15.244)</p><p>You know, for, for a number of years, I've been saying every one of our web pages needs to have FAQs on it because that's the content that, that, that the search engines really want to turn up because that's how people are using, search today.</p><p>John Jantsch (07:32.014)</p><p>All right. So I've been talking about technology and parts of the journey that involve self-service. And I think that's going to be a real key. It's like we have to actually get people to the certain point with this ability to do self-service, ability to do research, just knowing that they are doing that. But then, you know, how do we add the human touch, the stories?</p><p>the differentiators, emotion, trust. mean, these are things that AI can't really replicate. I mean, it can replicate your voice, but it can't replicate the true stories, the true emotion, the human touch that really exists only in your business. And I think we have to double down on those things. So it's not a matter of saying, we need to be more authentic and we need to use stories. I mean, we've been saying that for a long time.</p><p>I think we now have to actually double down on bringing small communities together, doing more things, more one-on-one video, more one-on-one meetings with clients or with prospects are going to need to be part of it. It's like they want to come up to that certain point, but once you've built that trust and they actually want to take the next step, I think it's that human touch that's going to be a key part of it. So, you know, we've always said strategy before tactics, AI.</p><p>really is just another tactic, but it's one that affects really the whole system. And I think that that's probably one of the greatest differences. A lot of the tools and technologies that have come along have given us more access to potential customers, have given them more access to us. But I think AI actually impacts the entire system. So I think we need to rethink, or not rethink, just revisit and then intentionally think about each of those stages.</p><p>of no like trust, try by repeat and refer in an AI driven world.</p><p>John Jantsch (09:36.416)</p><p>It's already part of your buyer's world. So, you know, the question is, are we adapting? Do we need to overhaul what we're doing? Maybe, maybe not, but we definitely need to start testing new ways that and not just testing, testing and asking, testing and engaging prospects and customers. Is this the approach that they want? Because I think we're all learning and of course things are changing dramatically. So</p><p>This is something I love to talk about, as you know, I've been talking about it for years. I think that it is something that I know that it's something we're going to continue to talk about in the very near future. And I appreciate you coming along this journey. No pun intended with me on this, but I think we, anybody who is bought into this idea of the customer journey needs to really start analyzing every single one of these stages and start thinking about, you know, ways that you need to, A,</p><p>make it a better experience for the buyer and be at that human touch that is quickly going away in a lot of what we do. All right, that's it for today. I appreciate you tuning in. Love those reviews. Let me know how I can help you. It's just John at ducttapemarketing.com.</p><p> </div> <div class="fbxt-content--footer"> <a href="#"> <svg width="9" height="11" viewBox="0 0 9 11" xmlns="http://www.w3.org/2000/svg"><path d="M0.5625 0.25C0.234375 0.25 0 0.507812 0 0.8125V1.375C0 1.70312 0.234375 1.9375 0.5625 1.9375H8.4375C8.74219 1.9375 9 1.70312 9 1.375V0.8125C9 0.507812 8.74219 0.25 8.4375 0.25H0.5625ZM2.10938 6.83594L3.65625 5.28906V10.1875C3.65625 10.5156 3.89062 10.75 4.21875 10.75H4.78125C5.08594 10.75 5.34375 10.5156 5.34375 10.1875V5.28906L6.86719 6.83594C7.10156 7.04688 7.45312 7.04688 7.66406 6.83594L8.0625 6.4375C8.27344 6.22656 8.27344 5.85156 8.0625 5.64062L4.89844 2.47656C4.66406 2.24219 4.3125 2.24219 4.10156 2.47656L0.914062 5.64062C0.703125 5.85156 0.703125 6.22656 0.914062 6.4375L1.3125 6.83594C1.52344 7.04688 1.89844 7.04688 2.10938 6.83594Z" /></svg> <span class="fbxt-nav-text">Scroll back to top</span> </a> </div> <div class="fbxt-modal fbxt-email-signup"> <h4> Sign up to receive email updates 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15.4162C11.6576 14.6377 11.6576 13.3756 12.4227 12.5971C12.552 12.4657 12.6947 12.3564 12.8465 12.2693V2.94071H6.87119V7.64125L10.8172 3.62648L10.8172 14.9851L1.00855 14.985V3.73693C0.852708 3.64886 0.706164 3.53751 0.573838 3.40288C-0.191279 2.62442 -0.191279 1.3623 0.573838 0.583843C1.33895 -0.194614 2.57945 -0.194614 3.34457 0.583843Z" /></svg> </a> </div></div>]]></content:encoded> <media:content url="https://ducttapemarketing.com/wp-content/uploads/2025/06/austin-distel-jpHw8ndwJ_Q-unsplash-scaled.jpg" medium="image"></media:content> </item> <item> <title>How AI Is Rewiring the B2B Buyer Journey—And What Smart Marketers Should Do About It</title> <link>https://ducttapemarketing.com/how-ai-is-rewiring-the-b2b-buyer-journey-and-what-smart-marketers-should-do-about-it/</link> <dc:creator><![CDATA[John Jantsch]]></dc:creator> <pubDate>Thu, 05 Jun 2025 17:28:53 +0000</pubDate> <category><![CDATA[AI]]></category> <guid isPermaLink="false">https://ducttapemarketing.com/?p=83454</guid> <description><![CDATA[<p><a href="https://ducttapemarketing.com/how-ai-is-rewiring-the-b2b-buyer-journey-and-what-smart-marketers-should-do-about-it/">How AI Is Rewiring the B2B Buyer Journey—And What Smart Marketers Should Do About It</a> written by <a href="https://ducttapemarketing.com/author/johnjantsch/">John Jantsch</a> read more at <a href="https://ducttapemarketing.com">Duct Tape Marketing</a></p><p>Table of Contents Introduction: The AI Tsunami in B2B Marketing The Marketing Hourglass: A Quick Refresher How AI Is Transforming Every Stage of the Buyer Journey Know: Getting Discovered in an AI World Like: Building Genuine Engagement, Not Digital Noise Trust: Earning Confidence Before the First Call Try & Buy: Frictionless, Personalized Experiences Repeat & […]</p>]]></description> <content:encoded><![CDATA[<p><a href="https://ducttapemarketing.com/how-ai-is-rewiring-the-b2b-buyer-journey-and-what-smart-marketers-should-do-about-it/">How AI Is Rewiring the B2B Buyer Journey—And What Smart Marketers Should Do About It</a> written by <a href="https://ducttapemarketing.com/author/johnjantsch/">John Jantsch</a> read more at <a href="https://ducttapemarketing.com">Duct Tape Marketing</a></p><article><nav><h2>Table of Contents</h2><ul><li><a href="#introduction">Introduction: The AI Tsunami in B2B Marketing</a></li><li><a href="#hourglass">The Marketing Hourglass: A Quick Refresher</a></li><li><a href="#ai-transforms">How AI Is Transforming Every Stage of the Buyer Journey</a><ul><li><a href="#know">Know: Getting Discovered in an AI World</a></li><li><a href="#like">Like: Building Genuine Engagement, Not Digital Noise</a></li><li><a href="#trust">Trust: Earning Confidence Before the First Call</a></li><li><a href="#trybuy">Try & Buy: Frictionless, Personalized Experiences</a></li><li><a href="#repeat">Repeat & Refer: Turning Customers into Lifelong Advocates</a></li></ul></li><li><a href="#examples">Real-World Examples: AI in Action</a></li><li><a href="#action">Action Steps for Marketers (and Fractional CMOs)</a></li><li><a href="#takeaways">Big Takeaways and Final Thoughts</a></li></ul></nav><section id="introduction"><h2>1. Introduction: The AI Tsunami in B2B Marketing</h2><p>Let’s get real—AI isn’t coming for B2B marketing. It’s already here, and it’s shaking the foundation of how buyers find, evaluate, and choose vendors. If you’re still treating AI like some futuristic gadget, you’re missing the point. Buyers—especially Millennials and Gen Z, who now make up over two-thirds of B2B decision-makers—are digital-first, AI-empowered, and want answers on their terms.</p><p>Here’s the kicker: up to 90% of B2B buyers now use AI tools like ChatGPT to research vendors, and 83% of the buying journey is spent on independent, self-directed research, often before a sales rep gets a whiff of the deal.</p><p>So, how do you adapt? Let’s walk through the journey, stage by stage.</p></section><section id="hourglass"><h2>2. The Marketing Hourglass: A Quick Refresher</h2><p>If you’ve followed my work, you know I love a good framework. The Marketing Hourglass breaks the customer journey into seven down-to-earth stages:</p><ul><li><strong>Know</strong>: How strangers first hear about you</li><li><strong>Like</strong>: When prospects start to engage and pay attention</li><li><strong>Trust</strong>: When you’ve earned enough credibility for them to consider you</li><li><strong>Try</strong>: Sampling your expertise or product, risk-free</li><li><strong>Buy</strong>: Sealing the deal</li><li><strong>Repeat</strong>: Customers come back for more</li><li><strong>Refer</strong>: Raving fans send new business your way</li></ul><p>Now, let’s see how AI is changing the game at every turn.</p></section><section id="ai-transforms"><h2>3. How AI Is Transforming Every Stage of the Buyer Journey</h2><section id="know"><h3>Know: Getting Discovered in an AI World</h3><ul><li><strong>AI-Driven Discovery:</strong> Buyers don’t just Google you anymore—they ask AI assistants open-ended questions. If your content isn’t optimized for AI summarizers and natural language search, you’re invisible.</li><li><strong>Generative AI Content Explosion:</strong> With tools like GPT-4, even small teams can pump out high-quality blog posts, guides, and videos at scale. This boosts your presence on Google, LinkedIn, and all those places AI bots scrape for answers.</li><li><strong>Micro-Influencers and Social Proof:</strong> AI can pinpoint niche influencers who matter to your buyers—think engineers on forums or hosts of small podcasts. Team up with them, and let their voices carry your story farther than any ad budget could.</li></ul><p><strong>Down-to-Earth Tip:</strong> Structure your content for both humans and algorithms. Use question-and-answer formats, clear headings, and direct answers to likely buyer queries. That’s how you win in both AI and old-school search.</p></section><section id="like"><h3>Like: Building Genuine Engagement, Not Digital Noise</h3><ul><li><strong>Personalized Content Experiences:</strong> AI tailors what each visitor sees, making your site and emails feel like a concierge service instead of a billboard.</li><li><strong>Responsive Interactions:</strong> Chatbots and recommendation engines can answer questions, suggest resources, and invite users to webinars or demos based on their interests.</li><li><strong>Value-Rich Touchpoints:</strong> Use AI to transform long-form assets (like webinars) into snackable videos, infographics, and blog posts. Get your best ideas in front of more eyes, in the format prospects prefer.</li></ul></section><section id="trust"><h3>Trust: Earning Confidence Before the First Call</h3><ul><li><strong>AI-Enhanced Comparison Shopping:</strong> Buyers use AI to shortlist vendors, analyze reviews, and even draft RFPs. If your content isn’t structured for AI to pull key facts, you’ll get left behind.</li><li><strong>Social Proof on Steroids:</strong> AI aggregates reviews and peer feedback, showcasing real customer opinions where it matters most. Make it easy for customers to leave detailed, specific reviews—AI will do the rest.</li><li><strong>Predictive Lead Scoring:</strong> AI can help you focus trust-building efforts on leads most likely to convert, making your marketing and sales more efficient.</li></ul></section><section id="trybuy"><h3>Try & Buy: Frictionless, Personalized Experiences</h3><ul><li><strong>AI-Driven Self-Service:</strong> Let prospects test your solution with AI-powered demos, calculators, or sandboxes. This builds confidence and transparency.</li><li><strong>Personalized Nurturing:</strong> AI can tailor follow-up emails, demo invites, and resource recommendations to each account, based on where they are in the journey.</li></ul></section><section id="repeat"><h3>Repeat & Refer: Turning Customers into Lifelong Advocates</h3><ul><li><strong>AI for Customer Success:</strong> Predict churn, spot upsell opportunities, and proactively address issues before they become complaints.</li><li><strong>Referral Tracking:</strong> AI analytics can show which advocates drive the best referrals, so you can double down on what works.</li></ul></section></section><section id="examples"><h2>4. Real-World Examples: AI in Action</h2><ul><li><strong>The Content Scale-Up:</strong> Acme Corp used generative AI to create dozens of targeted, SEO-friendly blog posts and a LinkedIn ad campaign. Within a quarter, their web traffic tripled, and industry influencers began sharing their content, delivering brand awareness that old-school tactics couldn’t match.</li><li><strong>AI-Shortened Evaluations:</strong> A procurement team used AI to quickly shortlist vendors, analyze risks, and draft custom RFPs. One vendor with AI-ready content and glowing reviews stood out immediately, earning trust before the first sales call.</li></ul></section><section><h2>5. Action Steps for Marketers (and Fractional CMOs)</h2><ul><li><strong>Optimize for AI Discovery:</strong> Structure all content—blogs, videos, product pages—for easy parsing by AI (think summaries, bullet points, clear Q&A).</li><li><strong>Expand Multichannel Presence:</strong> Keep your profiles and content up to date on LinkedIn, YouTube, Quora, and industry forums.</li><li><strong>Leverage Generative AI, But Add Human Touch:</strong> Use AI to scale creation, but always polish for accuracy and brand voice.</li><li><strong>Focus on Social Proof:</strong> Encourage detailed customer reviews and participate in peer forums. AI will amplify your best feedback.</li><li><strong>Personalize at Scale:</strong> Deploy AI for targeted nurturing, follow-ups, and website experiences.</li><li><strong>Track and Analyze Referrals:</strong> Use AI analytics to see which advocates and channels yield the best results.</li><li><strong>Stay Strategy-First:</strong> Don’t chase every shiny AI toy. Use AI to serve your core strategy and customer needs, not the other way around.</li></ul></section><section id="takeaways"><h2>6. Big Takeaways and Final Thoughts</h2><p>AI is transforming the B2B buyer journey, making it more buyer-driven, personalized, and efficient than ever before. Marketers who embrace these tools will thrive while staying focused on strategy and customer value. Don’t just keep up with the evolving buyer; shape the journey to your advantage.</p><p>Remember: Marketing has always been about understanding and serving your customer. AI just lets us do it deeper and smarter. Blend your expertise with AI’s muscle, and you’ll build not just more customers, but more loyal fans who come back and refer others.</p><blockquote><p><strong>Let’s make marketing a little less overwhelming—and a lot more effective. That’s the Duct Tape way.</strong></p></blockquote></section><footer><h3>References</h3><ul><li>“Impact of AI on the B2B Buyer Journey Using the Marketing Hourglass” (2024), industry research and expert commentary.</li></ul><p><em>Want to dive deeper or see how this applies to your business? Let’s talk strategy, not just tools.</em></p></footer></article>]]></content:encoded> <media:content url="https://ducttapemarketing.com/wp-content/uploads/2025/06/Screenshot-2025-06-05-at-11.26.55 AM.png" medium="image"></media:content> </item> <item> <title>Why It’s Time to Retire the Idea of Retirement with Derek Coburn</title> <link>https://ducttapemarketing.com/its-time-to-retire-the-idea-of-retirement-derek-coburn/</link> <dc:creator><![CDATA[John Jantsch]]></dc:creator> <pubDate>Thu, 05 Jun 2025 13:11:30 +0000</pubDate> <category><![CDATA[Podcast]]></category> <category><![CDATA[Derek Coburn]]></category> <guid isPermaLink="false">https://ducttapemarketing.com/?p=82967</guid> <description><![CDATA[<p><a href="https://ducttapemarketing.com/its-time-to-retire-the-idea-of-retirement-derek-coburn/">Why It’s Time to Retire the Idea of Retirement with Derek Coburn</a> written by <a href="https://ducttapemarketing.com/author/johnjantsch/">John Jantsch</a> read more at <a href="https://ducttapemarketing.com">Duct Tape Marketing</a></p><p> Episode Summary In this episode of the Duct Tape Marketing Podcast, host John Jantsch sits down with Derek Coburn — seasoned financial advisor, entrepreneur, and author — to challenge the traditional notion of retirement. With insights from his new book, Let’s Retire Retirement, Derek outlines why the current retirement model is outdated and how […]</p>]]></description> <content:encoded><![CDATA[<p><a href="https://ducttapemarketing.com/its-time-to-retire-the-idea-of-retirement-derek-coburn/">Why It’s Time to Retire the Idea of Retirement with Derek Coburn</a> written by <a href="https://ducttapemarketing.com/author/johnjantsch/">John Jantsch</a> read more at <a href="https://ducttapemarketing.com">Duct Tape Marketing</a></p><article><header> </header><p><!-- Intro Summary --></p><section><h2><img loading="lazy" decoding="async" class=" wp-image-83449 alignleft" src="https://ducttapemarketing.com/wp-content/uploads/2025/05/Derek-Coburn.png" alt="" width="274" height="274" srcset="https://ducttapemarketing.com/wp-content/uploads/2025/05/Derek-Coburn.png 1080w, https://ducttapemarketing.com/wp-content/uploads/2025/05/Derek-Coburn-300x300.png 300w, https://ducttapemarketing.com/wp-content/uploads/2025/05/Derek-Coburn-1024x1024.png 1024w, https://ducttapemarketing.com/wp-content/uploads/2025/05/Derek-Coburn-150x150.png 150w, https://ducttapemarketing.com/wp-content/uploads/2025/05/Derek-Coburn-768x768.png 768w, https://ducttapemarketing.com/wp-content/uploads/2025/05/Derek-Coburn-75x75.png 75w" sizes="auto, (max-width: 274px) 100vw, 274px" />Episode Summary</h2><p>In this episode of the Duct Tape Marketing Podcast, host John Jantsch sits down with Derek Coburn — seasoned financial advisor, entrepreneur, and author — to challenge the traditional notion of retirement. With insights from his new book, <em>Let’s Retire Retirement</em>, Derek outlines why the current retirement model is outdated and how a mindset shift can help people live more fulfilled lives both now and later. Whether you’re a business owner, working professional, or planning for what’s next, this episode offers a fresh framework for thinking about purpose, wealth, and work-life design.</p></section><p><!-- Audio Embed Placeholder --></p><section><h2>Listen to the Episode</h2><p><iframe loading="lazy" src="https://playlist.megaphone.fm?e=ETTTE6485178197&light=true" width="100%" height="200" frameborder="0" scrolling="no"></iframe></p></section><p><!-- Guest Bio --></p><section><h2>About Derek Coburn</h2><p>Derek Coburn is a financial advisor with over 25 years of experience and the co-founder of <a href="https://www.cadredc.com/" target="_blank" rel="noopener">Cadre</a>, a curated community of CEOs and entrepreneurs. He’s the bestselling author of <em>Networking is Not Working</em> and a sought-after speaker on networking, wealth strategy, and purpose-driven leadership. In his latest book, <em>Let’s Retire Retirement</em>, he reframes what it means to live a meaningful and financially secure life—one that doesn’t hinge on the outdated idea of “stopping work at 65.”</p></section><p><!-- Key Takeaways --></p><section><h2>Key Takeaways</h2><ul><li>The modern concept of retirement is less than 150 years old—and it no longer matches today’s realities.</li><li>Living longer and more actively means we need to redefine what “working years” and “rest years” really mean.</li><li>Deferring joy for some idealized retirement later can lead to disappointment—the time to live fully is now.</li><li>Working longer can dramatically reduce the pressure to save aggressively in early and mid-career years.</li><li>Even entrepreneurs fall into the trap of deferring dreams until “after the exit”—a dangerous delay tactic.</li><li>Small shifts in financial strategy (like converting to Roth 401(k)) can have big long-term impacts.</li></ul></section><p><!-- Time Stamped Highlights --></p><section><h2>Episode Highlights and Timestamps</h2><ul><li><strong>00:01</strong> – Introduction and guest welcome</li><li><strong>01:00</strong> – The true history of retirement: Bismarck, FDR, and outdated milestones</li><li><strong>03:00</strong> – Why 25–30% of retirees are going back to work</li><li><strong>05:00</strong> – The concept of redefining retirement for personal fulfillment</li><li><strong>07:00</strong> – Entrepreneurs and the myth of “I’ll do it after I exit”</li><li><strong>09:30</strong> – Real-world case study: Jay Baer’s pivot from agency to tequila influencer</li><li><strong>11:00</strong> – Financial math: how working longer cuts required savings dramatically</li><li><strong>13:00</strong> – The 401(k) rethink: taxes, Roth conversions, and planning smarter</li><li><strong>15:00</strong> – Parenting, presence, and valuing your $50,000 moments</li><li><strong>17:30</strong> – The mindset shift needed to fully embrace this new paradigm</li><li><strong>19:30</strong> – Grandparenting, legacy, and how to stay connected across generations</li><li><strong>20:30</strong> – Where to learn more and connect with Derek</li></ul></section><p><!-- Learn More --></p><section><h2>Learn More and Connect with Derek Coburn</h2><p>To dive deeper into Derek’s thinking and explore tools to reframe your financial future, visit:</p><ul><li><a href="https://DerekCoburn.com/neverretire" target="_blank" rel="noopener">DerekCoburn.com/neverretire</a> – Use the calculator to reimagine your retirement math</li><li><a href="https://www.cadredc.com/" target="_blank" rel="noopener">Cadre</a> – Explore Derek’s community for high-performing entrepreneurs</li><li><a href="https://www.amazon.com/dp/B0XXXXXX" target="_blank" rel="noopener">Let’s Retire Retirement</a> – Get the book</li><li><a href="https://www.linkedin.com/in/derekcoburn/" target="_blank" rel="noopener">Connect with Derek on LinkedIn</a></li><li><a href="https://twitter.com/derekcoburn" target="_blank" rel="noopener">Follow Derek on Twitter</a></li></ul></section><p><!-- Closing CTA --></p><section><h2>Enjoyed This Episode?</h2><p>If you liked this conversation, be sure to subscribe to the Duct Tape Marketing Podcast for more candid discussions with authors, entrepreneurs, and thought leaders shaping how we work and live. Share this episode, leave a review, and let us know what part of Derek’s perspective resonated most with you.</p></section></article><div id="fbxt-wrap" > <div id="fbxt-wrap--inner" class="fbxt-extra-class"> <div class="fbxt-header"> <div class="fbxt-header--logo"> <svg width="24" height="25" viewBox="0 0 24 25" fill="none" xmlns="http://www.w3.org/2000/svg"><circle opacity="0.05" cx="11.6406" cy="12.3918" r="11.6406" fill="#C60808"/><path fill-rule="evenodd" clip-rule="evenodd" d="M16.6445 10.2899H6.63672V9.04663H16.6445V10.2899Z"/><path fill-rule="evenodd" clip-rule="evenodd" d="M16.6445 13.3421H6.63672V12.0989H16.6445V13.3421Z"/><path fill-rule="evenodd" clip-rule="evenodd" d="M12.7025 16.395H6.63672V15.1518H12.7025V16.395Z"/></svg> <span class="fbxt-header-text">Duct Tape Transcript</span> </div> <div class="fbxt-header--nav"> <a class="fbxt-header--nav-item fbxt-nav-email" href="#" style="display:none" > <svg width="16" height="12" viewBox="0 0 16 12" xmlns="http://www.w3.org/2000/svg"><path d="M14.5 0H1.5C0.65625 0 0 0.6875 0 1.5V10.5C0 11.3438 0.65625 12 1.5 12H14.5C15.3125 12 16 11.3438 16 10.5V1.5C16 0.6875 15.3125 0 14.5 0ZM14.5 1.5V2.78125C13.7812 3.375 12.6562 4.25 10.2812 6.125C9.75 6.53125 8.71875 7.53125 8 7.5C7.25 7.53125 6.21875 6.53125 5.6875 6.125C3.3125 4.25 2.1875 3.375 1.5 2.78125V1.5H14.5ZM1.5 10.5V4.71875C2.1875 5.28125 3.21875 6.09375 4.75 7.3125C5.4375 7.84375 6.65625 9.03125 8 9C9.3125 9.03125 10.5 7.84375 11.2188 7.3125C12.75 6.09375 13.7812 5.28125 14.5 4.71875V10.5H1.5Z" /></svg> <span class="fbxt-nav-text">Email</span> </a> <a class="fbxt-header--nav-item fbxt-nav-download" href="#" > <svg width="18" height="16" viewBox="0 0 18 16" xmlns="http://www.w3.org/2000/svg"><path d="M16.5 9H13.5938L15.0625 7.5625C16 6.625 15.3125 5 14 5H12V1.5C12 0.6875 11.3125 0 10.5 0H7.5C6.65625 0 6 0.6875 6 1.5V5H4C2.65625 5 1.96875 6.625 2.9375 7.5625L4.375 9H1.5C0.65625 9 0 9.6875 0 10.5V14.5C0 15.3438 0.65625 16 1.5 16H16.5C17.3125 16 18 15.3438 18 14.5V10.5C18 9.6875 17.3125 9 16.5 9ZM4 6.5H7.5V1.5H10.5V6.5H14L9 11.5L4 6.5ZM16.5 14.5H1.5V10.5H5.875L7.9375 12.5625C8.5 13.1562 9.46875 13.1562 10.0312 12.5625L12.0938 10.5H16.5V14.5ZM13.75 12.5C13.75 12.9375 14.0625 13.25 14.5 13.25C14.9062 13.25 15.25 12.9375 15.25 12.5C15.25 12.0938 14.9062 11.75 14.5 11.75C14.0625 11.75 13.75 12.0938 13.75 12.5Z" /></svg> <span class="fbxt-nav-text">Download</span> </a> <a class="fbxt-header--nav-item fbxt-nav-new_tab" href="#" > <svg width="14" height="14" viewBox="0 0 14 14" xmlns="http://www.w3.org/2000/svg"><path d="M12.5 0H1.5C0.65625 0 0 0.6875 0 1.5V12.5C0 13.3438 0.65625 14 1.5 14H12.5C13.3125 14 14 13.3438 14 12.5V1.5C14 0.6875 13.3125 0 12.5 0ZM12.3125 12.5H1.6875C1.5625 12.5 1.5 12.4375 1.5 12.3125V1.6875C1.5 1.59375 1.5625 1.5 1.6875 1.5H12.3125C12.4062 1.5 12.5 1.59375 12.5 1.6875V12.3125C12.5 12.4375 12.4062 12.5 12.3125 12.5ZM10.625 3L6.375 3.03125C6.15625 3.03125 6 3.1875 6 3.40625V4.25C6 4.46875 6.15625 4.65625 6.375 4.625L8.1875 4.5625L3.09375 9.65625C2.9375 9.8125 2.9375 10.0312 3.09375 10.1875L3.8125 10.9062C3.96875 11.0625 4.1875 11.0625 4.34375 10.9062L9.4375 5.8125L9.375 7.625C9.34375 7.84375 9.53125 8 9.75 8H10.5938C10.8125 8 10.9688 7.84375 10.9688 7.625L11 3.375C11 3.1875 10.8125 3 10.625 3Z" /></svg> <span class="fbxt-nav-text">New Tab</span> </a> </div> </div> <div class="fbxt-content"> <div class="fbxt-content--inner"> <p>John Jantsch (00:01.085)</p><p>Hello and welcome to another episode of the Duct Tape Marketing Podcast. This is John Jantsch. My guest today is Derek Coburn. He's a seasoned financial advisor and entrepreneur with over 25 years of experience. He is the co-founder of Cadre, an exclusive community of CEOs and entrepreneurs, which he launched with his wife, Melanie. Derek is also the author of the bestselling book, Networking is Not Working. And we're going to talk about his latest book today.</p><p>Let's retire retirement, how to enjoy life to the fullest now and later. So Derek, welcome back to the show.</p><p>Derek Coburn (00:34.85)</p><p>Thanks, John. So happy to be here.</p><p>John Jantsch (00:36.797)</p><p>So I know you've done some research on this, so I'm just going to ask you, like, where did retirement come from? Did people in the Middle Ages retire, or is that like a kind of a new thing?</p><p>Derek Coburn (00:45.838)</p><p>Yeah, it's barely 100 years old. It first started in 1889. It was the first social program developed in Germany by a chancellor named Otto von Bismarck. And they selected the age of 70 at the time because that was the age that most people died. They brought it down to 65 about 10 years later.</p><p>FDR when he was setting up social security in 1935, thought it sounded like a good number at a time when life expectancy in this country was 71. So, you know, it's barely over 100 years old and it was certainly never intended to be this thing that you, you know, did for 30 plus years.</p><p>John Jantsch (01:28.883)</p><p>So is that, is that, is, was that an alternate title of your book? Work till you die?</p><p>Derek Coburn (01:35.328)</p><p>I'm not sure, you know, I think that might not have gone over as well. Dan Pink like five or six years ago told me, like, I think a good title for your book would be How to Never Retire. And I thought it's a good title, but I told him that I think that there's just not enough people, certainly not then, that were raising their hand and knew they already did not want to work. I felt like I needed to have a title that was more inclusive to bring people in and with, you know, with dangling a carrot and then kind of trick them once I got their attention.</p><p>John Jantsch (01:38.683)</p><p>You</p><p>John Jantsch (02:05.235)</p><p>Yeah. Well, and we'll get back to how you're defining retirement because that's key to this. you know, as a financial advisor, mean, most financial advisors spend a whole lot of time talking about people saving for retirement. So how, I mean, has that been something you've had to kind of correct in your own advising or is that something that's never really been a part of your MO?</p><p>Derek Coburn (02:27.694)</p><p>You know, I've just been doing this. And the reason that I wrote decided to write this book in 2017 is I realized that collectively the best thing that I had done for the majority of my clients is help them come to the realization that they weren't going to be happy sitting around doing nothing for 30 years. And I started off writing this book with the intention to use it as a business card to attract more high net worth clients that I might want to work with. But I sold my practice to a private equity company in 2019 and</p><p>got some flexibility and then COVID happened. I kind of set it aside for a number of years and I feel like now, because I'm not looking to grow that practice, I was able to write a book that would appeal to a broader audience, be helpful to a broader audience. to your point, financial advisors are not saying, do you want to retire? They're saying, what age do you want to retire? And everyone is being opted into this concept and they're just going along with it, I think, without really questioning whether it's going to make sense for them or not.</p><p>John Jantsch (03:27.251)</p><p>Yeah. And of course, one variable to this whole thing is that we're all living longer, right? mean, 65, you you were maybe incapable of doing a whole lot more, you know, a hundred years ago in the workplace, but right. now, you know, well, it's Warren Buffett, like 90. You know, I mean, so, so how does that factor into this idea that, you know, if you retired 65, I mean, you are probably looking at 25, 30 years.</p><p>Derek Coburn (03:38.765)</p><p>Yeah.</p><p>Derek Coburn (03:44.429)</p><p>Yep.</p><p>Derek Coburn (03:54.22)</p><p>Yeah, well, you're seeing this, this on, on retirement movement that's starting to happen. Brian Clark is doing some cool things around it with his new project further, but essentially 25 to 30 % of people who have, who have traditionally retired or going back to work. Some of them are doing it for the money, but most of them are doing it because they missed the connection, the purpose, the ability to, to, to contribute in, in a meaningful way.</p><p>And I think there's just a lot of people that have gone along with this. They were told if they made sacrifices and did things a certain way that they were going to be rewarded. They were going to be rewarded with this free time and this happiness and this ability to do whatever they want to do. it's not playing out the way that they thought it was going to.</p><p>John Jantsch (04:36.925)</p><p>Well, and even worse, maybe they worked themselves to the bone, worked more hours, sacrificed their family with the promise of what comes after, right? And then when they got there, it didn't come, right?</p><p>Derek Coburn (04:45.518)</p><p>Yeah.</p><p>Derek Coburn (04:49.802)</p><p>Exactly. Yep. Like the arrival fallacy, this promise that it would be a certain way and then it's not.</p><p>John Jantsch (04:55.719)</p><p>Yeah. So that's a big part of your book. And that's why I saying, I think you're saying let's retire retirement, but you're also redefining retirement. Aren't you a little bit in this and a big part of the book is like, let's have a personally fulfilling life right now.</p><p>Derek Coburn (05:10.882)</p><p>Yeah, I think that a lot of people just don't realize how well the math works out. So I'm saying to work longer, but I'm also saying that by recognizing that you'll probably work longer, it should translate into you not feeling like you have to work a lot of extra hours now when maybe your kids need you more, or maybe when you want to travel or date your spouse more aggressively. It's more about taking advantage of the fact that this income will be coming in in the future.</p><p>And it's sort of sponsoring the idea that you can do these other things and invest in these other relationships and skills and experiences in a way that maybe you didn't think you were able to when you wanted to stop at 65.</p><p>John Jantsch (05:48.243)</p><p>Your next book, I'm sorry I got distracted there, Derek, your next book is Date Your Spouse More Aggressively.</p><p>Derek Coburn (05:54.478)</p><p>That's maybe like the second or third time I've said that out loud, but.</p><p>John Jantsch (06:01.407)</p><p>So, you know, there's a book I read a few years ago that I thought made a lot of sense. I I might get the title wrong. was something like Die Broke, but the idea was that a lot of people also just hang on to all this money that they, you know, squirrel away for retirement instead of like giving it to their kids or their grandkids to send them to college now. You know, like my children when they're 55 probably don't need my money.</p><p>as, as much as they might now. And, I think that idea of take that, you know, take that vacation now, you know, do that big trip, you know, now, because when you're 75, 80, maybe you don't go to China or you don't go to Vietnam or something, because it's hard.</p><p>Derek Coburn (06:40.724)</p><p>Yeah, you I think you're referring to Die with Zero by Bill Perkins and really good book, you know, and I think that one area where maybe we differ a little bit is he's making the case that you're going to enjoy a trip to Europe more when you're 35 than when you're 50. You're not going to be as physically capable to do some of these things, but I'm of the belief, and there's a lot of science that backs this up, to where if you're taking better care of yourself now, if you're going on more trips now, if you're</p><p>John Jantsch (06:43.813)</p><p>Yeah, that's it. That's right. That's right. Yeah. Yeah.</p><p>Derek Coburn (07:09.29)</p><p>If you're more active now, you're more likely to be able to continue doing those things in the future. It's really the people that aren't doing those things that I think are going to have a harder time with</p><p>John Jantsch (07:14.803)</p><p>Yeah, yeah. Yeah, I'm actually an avid bike rider and I'm doing a triathlon this year, you know, and I'm 65 and my fear is if I stop doing those, I won't be able to do it anyway.</p><p>Derek Coburn (07:26.499)</p><p>Yeah.</p><p>Derek Coburn (07:31.424)</p><p>I think it's a valid fear and it's a fear well backed by science that agrees with you.</p><p>John Jantsch (07:35.953)</p><p>Yeah. I do have to let the cat out of the bag there. The triathlon I'm doing is a run fish drink. So not exactly, not exactly the same thing, but so you have obviously in your financial practice, I mean, that's, that's like literally your research lab, right? To some degree, but then also cadre, you know, you work with a lot of high powered CEOs, folks that run their own companies in that that are</p><p>Derek Coburn (07:46.85)</p><p>That's a good one. Yeah.</p><p>John Jantsch (08:05.117)</p><p>probably looking at, you know, they're not looking at the pension plan, you retirement. How has that kind of informed some of your views?</p><p>Derek Coburn (08:09.325)</p><p>Yeah.</p><p>Derek Coburn (08:12.738)</p><p>What's interesting is even the people that sort of know that they're never going to stop working, they're still living their life like they're going to. They're still making financial decisions and choices based on the fact they're going to retire at 65 like everyone else. So for example, when they meet with their financial advisors, they're saying, like, what do I need to do to stop working at 65 and to stop doing this? And I would say that with entrepreneurs and business owners, sometimes it's not</p><p>John Jantsch (08:28.465)</p><p>Run.</p><p>Derek Coburn (08:42.262)</p><p>retirement, but it's I'll get around to doing X once I have an exit, once I bring in a CEO, once I bring in someone else. And I think that that it's the same story. It's the it's justifying deferring maybe things in relationships that deserve more of your attention right now in the name of getting around to it once you have a certain amount of money or a certain financial experience or exit from your business.</p><p>John Jantsch (09:04.637)</p><p>Yeah, yeah.</p><p>Are you finding, you know, I think some, to some degree, we're talking about just extending how long you work, but what about a major pivot? You know, it's like, I've, I've been doing this for 30 years, done what I want to do here. I want to go do something different. I'm not going to retire, but I'm going to do something totally different. Maybe something that I think is seems totally cool or that I'm more prepared to do today.</p><p>Derek Coburn (09:28.59)</p><p>Yeah, like so I have an entire chapter. It's the longest chapter in my book that's that's that are case studies about people that have that have taken this and they've gone into a lot of different directions. And one one maybe that might be fun to share with you is just our mutual friend, Jay Bear, who I spoke with for the book and Jay sold his agency, I think early on in covid and was sitting around and decided he wanted to start making videos about tequila.</p><p>John Jantsch (09:43.475)</p><p>Mm-hmm.</p><p>Derek Coburn (09:54.73)</p><p>And, you know, so he went from that to really leaning into one of his passions and one of his interests. And after sharing the case study, I have a callback later in the book to say, look, I mean, if J. Bear can make a lot of money, you know, drinking tequila and talking about it on video, then I'm sure that there's a lot of different cool ideas out there that are waiting for you as well.</p><p>John Jantsch (10:17.489)</p><p>Yeah, that also necessitated some amount of travel to some places he hadn't spent time into. I think it really...</p><p>Derek Coburn (10:25.484)</p><p>I think he's mostly hurt by the fact that more people recognize him as the tequila guy than the keynote speaker.</p><p>John Jantsch (10:32.595)</p><p>He's still doing a fair amount of that too. talk about some of the changes, maybe they're not changes, but if somebody is going to read you, pick up your book and, and really the ideas in it just resonate. What are some of the changes that you they're probably going to encounter or, maybe it's just mindset.</p><p>Derek Coburn (10:54.57)</p><p>Yeah, one of the first things that I want to want to point out is just the financial impact it's going to have. And so I share an example in the book about a fictitious guy named Tony who's 45 years old. makes one hundred and fifty thousand a year and he has one hundred and fifty thousand dollars saved up for retirement. You could call it two fifty five hundred, one hundred thousand, whatever you want it to be. But if Tony wants to have a traditional retirement at sixty five, he has to save about twenty five hundred dollars per month in order to make that happen, which is.</p><p>20 % of what he's bringing home, which is a non-starter for most people. That would mean that you are saving about what you're living on. If Tony decides to work until he's 75 instead of 65, the amount he has to save on a monthly basis goes from 2,500 down to $110 per month. It goes down by 96%. And even if he doesn't want to work until he's 75, he wants to go until he's 70, it goes down 75 % to 600 bucks a month.</p><p>John Jantsch (11:40.136)</p><p>Mm.</p><p>Derek Coburn (11:50.518)</p><p>And so we've all seen these articles that make us feel really dumb about how we should have saved more when we were 22 years old and taking advantage of compounding interest. And while a lot of us didn't do that, and even if we would have done that, we weren't really earning a lot of money at that time compared to what we're earning now. Anyways, there aren't a lot of articles talking about the benefits of having the advantage of compounding interest by letting it sit in for an extra five or 10 years longer.</p><p>Immediately, I want people to know, I want people to see they have a lot more money and a lot more time that they can spend differently once they realize, you know, I'll probably be doing this a little bit longer than what I was originally thinking.</p><p>John Jantsch (12:28.657)</p><p>Yeah, I mean, doesn't even factor in, assuming it'll be there for a few more years. Doesn't even factor in the escalation to social security, right? Yeah.</p><p>Derek Coburn (12:36.022)</p><p>Yeah, exactly. I'll tell you like something maybe more specifically 401k plans became all the rage, mainly because the idea that I can put money away on a tax free basis while I'm working get a tax deduction based on my current tax bracket. And when I pull it out, I won't be working. So I'll be at a lower tax bracket. And that seems like a no brainer to anyone when you lay it out like that. But once</p><p>John Jantsch (12:42.259)</p><p>Mm-hmm.</p><p>John Jantsch (12:56.315)</p><p>Over. Yeah.</p><p>Derek Coburn (13:02.166)</p><p>someone realizes there's a good chance they might be working into their 70s and they're going to be taking required minimum distributions from their 401k plan and they're still earning an income, then maybe they're not in a lower tax bracket.</p><p>John Jantsch (13:13.331)</p><p>Also, also that tax got tax higher bracket</p><p>Derek Coburn (13:17.546)</p><p>Yeah, maybe this 401k plan isn't as good of a deal as it seems. without getting too technical here, like an easy fix for that, right, is I think over 90 % of 401k plans right now have the option to convert it to a Roth. And that might be something that people want to do where they're making their contributions on a post-tax basis. But that's just one example of maybe how your thinking should change a little bit once you realize you might be working a little bit longer.</p><p>John Jantsch (13:22.696)</p><p>Grrrr</p><p>John Jantsch (13:43.251)</p><p>You've also missed, you know, I know in our case, we have a 3 % match on the, you know, employer match. So that certainly helps that out a little bit.</p><p>Derek Coburn (13:52.406)</p><p>Yeah, and I say that's the place even like even maybe before you work to aggressively build up your emergency reserve fund. If you're getting a match, probably take advantage of that.</p><p>John Jantsch (14:01.233)</p><p>Yeah. Yeah. Plus owners, you know, have the ability to profit share into a 401k. So, you know, which I may or may not have taken full advantage of every one of those.</p><p>Derek Coburn (14:11.95)</p><p>Wow, amazing. Yep.</p><p>John Jantsch (14:17.455)</p><p>Is there any lifestyle change? Because I am here, I'm just going to work longer, right? So how does that affect my spouse? How does that affect other lifestyle things? that something that's going to be realistic in that regard?</p><p>Derek Coburn (14:37.39)</p><p>I'll give you like an even short-term example of how it's playing out for me and some people I know. So I have a 15 and a 12 year old and I spend a significant amount of time with them, with my wife, with my friends compared to most people I know. Yeah, exactly. And one of the driving factors behind that is that when my youngest moves out of the house in five and a half years,</p><p>John Jantsch (14:52.115)</p><p>as your Instagram account will attest.</p><p>Derek Coburn (15:05.006)</p><p>I'm going to be ready to turn it up a notch. I'm going to be ready to work even more than I'm working now. And just knowing that I'm going to have this income coming in in five or six years really frees me up and liberates me to lean into spending as much time with them as possible. And I think that's just the more shorter term, more abbreviated version of how it works in my mind for thinking about what I'm going to be doing 20, 30 years from now.</p><p>John Jantsch (15:29.713)</p><p>Are you doing any coaching workshops, anything outside of the book?</p><p>Derek Coburn (15:35.2)</p><p>Yeah, I'm not. know, I'm open to it. I'm interested in it, but I feel really good about where I'm where I'm going right now in this message that I have to share. you know, we'll see where it goes. I've been a lot of people ask me, but I've just never.</p><p>John Jantsch (15:47.443)</p><p>Because I could, yeah, yeah. And because I think one of the challenges, it's not necessarily just a, implement these five steps in this framework. you'll be, I mean, it's really a mindset first, right? I have to accept this idea because I've spent my whole life thinking a different idea.</p><p>Derek Coburn (16:05.71)</p><p>Yeah. Yeah. mean, look, and I'll give you an example of that. I mean, I have clients who are in their 70s who have significant assets, right? I'll say client A has, client A and client B both have $15 million. Client A and client B could spend their money as much as they want from now until they pass away and they're going to be fine. Client A is working a job making about $100,000 $150,000 a year.</p><p>doing things the way they want to do on their terms, how they want to do it, and client B is not doing anything at all. Client A is spending their money in so much more of a carefree way. I think mainly because they know they're still making money, that's still coming in. They haven't entered that phase where, my gosh, all I'm doing is taking out right now. So I'd better be.</p><p>John Jantsch (16:51.635)</p><p>Or or or watching the news or the stock market to see what happened to my retirement account, right?</p><p>Derek Coburn (16:57.038)</p><p>Yeah, exactly. But I agree with you. mean, it's, you know, even again, like even the people that that know they're going to work longer, they haven't really done the software update to to, you know, make a change to how they're living their lives.</p><p>John Jantsch (17:10.407)</p><p>Yeah. Yeah. So are there first steps? mean, is there like, how do you, how do you get people rethinking their retirement plans?</p><p>Derek Coburn (17:18.956)</p><p>Well, you know, it's a couple of ways. One is I shared the example about how they now have more money just by realizing, and that usually makes people feel a lot better about leaning into it. gosh, yeah, I'll easily work an extra couple of years. I would say that</p><p>John Jantsch (17:33.777)</p><p>Are there, there calculators? mean, have you developed calculators that could actually allow somebody to put that, those numbers in? Yeah. Okay.</p><p>Derek Coburn (17:39.168)</p><p>Yeah, I have a calculator on my website, which I can share with you. It's DerekCoburn.com forward slash never retire. And it kind of allows people to enter in their own numbers and, plug in and see the difference that it would make. But, but it's that, but it's also combined with, with maybe, you know, appealing to their fears and their concerns. So one of the, one of the examples I share in the book is when my boys were 10 and five or 10 and seven, we had a nighttime routine where we would take turns.</p><p>John Jantsch (17:48.349)</p><p>Good, good. Yeah.</p><p>Derek Coburn (18:07.606)</p><p>my wife and I laying in bed with them for 10 or 15 minutes and helping them settle down and go to sleep. And it's really nice when they're that little. and I caught myself with my oldest. I'm like, this is not going to last much longer. And here I am most nights wishing it would hurry up and end, hurry up and fall asleep. I'm not telling him this, but I'm saying it to myself. I want to go watch a show. I want to go finish this work, respond to this email. And I really worked hard. was like, I want to appreciate this and value it more.</p><p>John Jantsch (18:23.187)</p><p>Yes, yes, yes.</p><p>John Jantsch (18:28.659)</p><p>Right, right, right.</p><p>Derek Coburn (18:36.046)</p><p>So I had this thought, you what if a company invents a time machine? And 20 years from now, they offer me the opportunity to stroke a check, to go back in time for one night with the 10 year old version of my kid for one nighttime routine, one nighttime snuggle, what would I pay for that? And I called it 50 grand. I'd pay more than that, I know that 65 year old me would pay 50 grand in a heartbeat to do that. And I think we're just having...</p><p>parents are having these $50,000 moments happening all the time that we're taking for granted. And I think me personally, I'm gonna really miss my kids when they're gone. And I know there's gonna be a new phase. I know that it's gonna be good, hopefully. I know that our relationship will evolve, but I really don't think that parents are spending the amount of time that they'll wish they would have spent with their kids.</p><p>John Jantsch (19:26.523)</p><p>Yeah, it's interesting. I'm in a different phase and then I, you know, I have grandchildren now and I will tell you that, you know, college is a different phase. But, you know, post college is really, I mean, we, we spend, you know, they're all over the country now and we spend a fair amount of time, you know, with them as individual family units. And, you know, I will say that's pretty cool as well.</p><p>Derek Coburn (19:30.648)</p><p>Yeah.</p><p>Derek Coburn (19:48.376)</p><p>Yeah, I see how you're doing it, man. I have a lot of respect and I have no doubt that you guys are just amazing grandparents.</p><p>John Jantsch (19:55.859)</p><p>Well, that's one that there's, you know, just like parenting, there's no like course or book that you can read that will actually allow you to know how to do it. So making it up every day. Absolutely. Well, Derek, I appreciate you taking a few moments to stop by. It's always great to catch up with you. Is there someplace you'd you already mentioned Derek Coburn.com? Is there anywhere else you'd mentioned that people might want to connect with you or find more about the book?</p><p>Derek Coburn (20:06.786)</p><p>First time that we're all doing this, yeah.</p><p>Derek Coburn (20:21.676)</p><p>Yeah, that's great. Like I've already been writing and elaborating on a lot of the ideas from the book that aren't in the book on my website. I'm really just looking forward to starting a movement and seeing how far we can take this thing. So I appreciate you having me here and it's always wonderful to spend the time with you.</p><p>John Jantsch (20:32.486)</p><p>Awesome.</p><p>John Jantsch (20:35.953)</p><p>Yeah. 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12.3532 15.0624 12.4638 15.1935 12.5971C15.9586 13.3756 15.9586 14.6377 15.1935 15.4162C14.4284 16.1946 13.1879 16.1946 12.4227 15.4162C11.6576 14.6377 11.6576 13.3756 12.4227 12.5971C12.552 12.4657 12.6947 12.3564 12.8465 12.2693V2.94071H6.87119V7.64125L10.8172 3.62648L10.8172 14.9851L1.00855 14.985V3.73693C0.852708 3.64886 0.706164 3.53751 0.573838 3.40288C-0.191279 2.62442 -0.191279 1.3623 0.573838 0.583843C1.33895 -0.194614 2.57945 -0.194614 3.34457 0.583843Z" /></svg> </a> </div></div>]]></content:encoded> <media:content url="https://ducttapemarketing.com/wp-content/uploads/2025/05/towfiqu-barbhuiya-joqWSI9u_XM-unsplash-scaled.jpg" medium="image"></media:content> </item> <item> <title>How The Nova Method Is Redefining PR and Brand Trust in the Age of AI</title> <link>https://ducttapemarketing.com/christine-perkett-nova-method-pr-ai/</link> <dc:creator><![CDATA[John Jantsch]]></dc:creator> <pubDate>Thu, 05 Jun 2025 12:56:52 +0000</pubDate> <category><![CDATA[Podcast]]></category> <category><![CDATA[Christine Perkett]]></category> <category><![CDATA[PR]]></category> <guid isPermaLink="false">https://ducttapemarketing.com/?p=83441</guid> <description><![CDATA[<p><a href="https://ducttapemarketing.com/christine-perkett-nova-method-pr-ai/">How The Nova Method Is Redefining PR and Brand Trust in the Age of AI</a> written by <a href="https://ducttapemarketing.com/author/johnjantsch/">John Jantsch</a> read more at <a href="https://ducttapemarketing.com">Duct Tape Marketing</a></p><p>Listen to the full episode:   In this episode of the Duct Tape Marketing Podcast, I interviewed Christine Perkett, a veteran entrepreneur and marketing communications expert with nearly 30 years in the field. Christine is the co-founder and CEO of The Nova Method, a PR and communications firm grounded in what she calls an “audience-first […]</p>]]></description> <content:encoded><![CDATA[<p><a href="https://ducttapemarketing.com/christine-perkett-nova-method-pr-ai/">How The Nova Method Is Redefining PR and Brand Trust in the Age of AI</a> written by <a href="https://ducttapemarketing.com/author/johnjantsch/">John Jantsch</a> read more at <a href="https://ducttapemarketing.com">Duct Tape Marketing</a></p><p><em>Listen to the full episode:</em><br /><iframe loading="lazy" src="https://playlist.megaphone.fm?e=ETTTE3933445789&light=true" width="100%" height="200" frameborder="0" scrolling="no"></iframe></p><p> </p><p><img loading="lazy" decoding="async" class="wp-image-83442 alignleft" src="https://ducttapemarketing.com/wp-content/uploads/2025/06/Christine-Perkett-on-the-DTM-Podcast.png" alt="Christine Perkett on the DTM Podcast" width="337" height="337" srcset="https://ducttapemarketing.com/wp-content/uploads/2025/06/Christine-Perkett-on-the-DTM-Podcast.png 1080w, https://ducttapemarketing.com/wp-content/uploads/2025/06/Christine-Perkett-on-the-DTM-Podcast-300x300.png 300w, https://ducttapemarketing.com/wp-content/uploads/2025/06/Christine-Perkett-on-the-DTM-Podcast-1024x1024.png 1024w, https://ducttapemarketing.com/wp-content/uploads/2025/06/Christine-Perkett-on-the-DTM-Podcast-150x150.png 150w, https://ducttapemarketing.com/wp-content/uploads/2025/06/Christine-Perkett-on-the-DTM-Podcast-768x768.png 768w, https://ducttapemarketing.com/wp-content/uploads/2025/06/Christine-Perkett-on-the-DTM-Podcast-75x75.png 75w" sizes="auto, (max-width: 337px) 100vw, 337px" />In this episode of the Duct Tape Marketing Podcast, I interviewed <strong>Christine Perkett</strong>, a veteran entrepreneur and marketing communications expert with nearly 30 years in the field. Christine is the co-founder and CEO of <strong>The Nova Method</strong>, a PR and communications firm grounded in what she calls an “audience-first strategy,” built for a world shaped by AI, automation, and fractured trust.</p><p>Christine shares how she and her partner merged their agencies to build a unified brand focused on aligning the speed and scale of technology with the soul of human communication. We dig into how AI is changing PR, why trust is harder (and more critical) than ever, and how to prepare your brand to resonate—not just engage—in the modern media landscape.</p><p>She introduces the Nova Method’s signature framework—<strong>Assimilate, Align, Activate</strong>—and breaks down how even big brands are still getting it wrong when they forget to deeply understand their audience before launching a campaign. From the Bud Light controversy to LinkedIn’s algorithm shift, this conversation covers the tactical and strategic shifts every marketer needs to navigate in the new era of comms.</p><h3>Key Takeaways:</h3><ul><li><strong>AI isn’t just automation—it’s an editorial and strategic thought partner</strong> that still needs human oversight to stay on-brand and truthful.</li><li><strong>PR is now fully embedded in SEO, trust-building, and brand reputation</strong>, making it essential for discoverability and authority in search.</li><li>The <strong>Nova Method Framework—Assimilate, Align, Activate—</strong>ensures brands build real audience understanding before launching campaigns.</li><li><strong>Brand trust is now built (or broken) in real-time</strong>, especially as social media and AI-generated content multiply.</li><li><strong>Crisis communication is no longer optional</strong>—brands must have policies and playbooks, especially as employee-generated content and AI blur the lines.</li><li><strong>Executive presence matters more than ever</strong>, with platforms like LinkedIn favoring individual contributors over faceless brands.</li><li><strong>Small businesses need to give customers options</strong>—some want bots, others want humans. The key is understanding your audience journey.</li></ul><h3>Chapters:</h3><ul><li><strong>00:00</strong> Intro and Christine’s Background</li><li><strong>01:00</strong> Why Merge PR Firms Now?</li><li><strong>02:30</strong> How AI is Reshaping PR and Journalism</li><li><strong>04:00</strong> Building Trust in a Distrustful Landscape</li><li><strong>05:45</strong> Using AI Strategically (Not Just for Tasks)</li><li><strong>07:12</strong> The Nova Method Framework: Assimilate, Align, Activate</li><li><strong>09:00</strong> Case Study: Bud Light’s Audience Disconnect</li><li><strong>11:00</strong> Preparing for Real-Time Crisis in a Viral World</li><li><strong>14:00</strong> Why AI Policies Are Essential for Brands</li><li><strong>15:20</strong> Transparency and Trust as Core PR Assets</li><li><strong>16:30</strong> PR, SEO, and AI Search Authority</li><li><strong>17:40</strong> Assessing Brand Communications Internally and Externally</li><li><strong>19:10</strong> Why LinkedIn Prefers People Over Brands</li><li><strong>20:30</strong> Your Employees <em>Are</em> Your Brand</li><li><strong>22:00</strong> When to Automate, When to Be Human</li><li><strong>23:00</strong> Giving Customers Choice in Communication</li><li><strong>24:00</strong> Final Thoughts and Where to Find Christine</li></ul><h3>Connect with Christine:</h3><ul><li>Website: <a href="https://thenovamethod.com" target="_blank" rel="noopener">TheNovaMethod.com</a></li><li>LinkedIn: <a href="https://www.linkedin.com/in/christineperkett/" target="_blank" rel="noopener">Christine Perkett</a></li><li>Free Download: <a href="https://thenovamethod.com/insights/" target="_blank" rel="noopener">The Nova Method Brand Guide: Building Trust in a Distrustful Era</a></li></ul><div id="fbxt-wrap" > <div id="fbxt-wrap--inner" class="fbxt-extra-class"> <div class="fbxt-header"> <div class="fbxt-header--logo"> <svg width="24" height="25" viewBox="0 0 24 25" fill="none" xmlns="http://www.w3.org/2000/svg"><circle 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class="fbxt-content"> <div class="fbxt-content--inner"> <p>John Jantsch (00:00.888)</p><p>Hello and welcome to another episode of the duct tape marketing podcast. This is John Jantsch. My guest today is Christine Perkett. She's a seasoned entrepreneur and marketing communications expert with nearly, can I say 30 years? Is that okay to say in 30 years? I know sometimes, I mean, I start saying that about myself. Anyway, she's a CEO and co-founder of the Nova Method, a marketing communications and PR firm that emphasizes audience first strategy. </p><p>John Jantsch (00:30.626)</p><p> So Christine, welcome to the show.</p><p>Christine Perkett (00:35.561)</p><p>Thank you. Thanks for having me. It's good to see you. </p><p>John Jantsch (00:37.666)</p><p>You bet.</p><p>So I mentioned the Nova method. Let's just start there. Does the world need a merged company? I know you merged with a friend, your two PR firms to create this Nova method. How does that, what does that look like? How does that differ from what you've always done?</p><p>Christine Perkett (00:59.677)</p><p>Well, it's very different in that I, as you mentioned, almost 30 years of doing this on my own and leading an agency on my own with really wonderful people, one of whom was Michelle in the very beginning. She was my managing director for some time. But the reason that we merged is we see power in the pair and more brains the better and we are...</p><p>wonderfully very similar and at the same time bring very different strengths. So my agency started out as strictly PR as you know because I think we talked a lot back then as well and then in the early 2000s we sort of merged into more marketing and PR. We did a lot of social media. We led the way in content on Twitter and those sorts of things, video content and so we started dabbling in more of that and that's kind of where I've been focused the last 10.</p><p>to 12, 15 years, and she stayed on the PR side. So we had complimentary skill sets and teams to bring together.</p><p>John Jantsch (02:03.63)</p><p>And you're in the Boston area and she's in Denver, right? I'm just up the road then in the mountains in Denver as well. you mentioned already, started to mention, know, the digital, when digital came along that really dramatically changed the traditional PR landscape. AI is probably changing it in a whole new set of ways. You want to talk a little bit about kind of</p><p>Christine Perkett (02:09.951)</p><p>So, beautiful.</p><p>John Jantsch (02:30.38)</p><p>what's been the transformation of what we've called PR over the years.</p><p>Christine Perkett (02:35.327)</p><p>Sure, I mean, think it's merging and melding with so many other parts of marketing now, ever since, you know, social media came on to the scene and we started turning into content creators as well as communicators. So our focus is on marketing communications and PR and that continues to be a lot of media relations, but even with the PR side anyway, even with media relations, there's a lot of AI written journalism. There are a lot of journalists who are saying,</p><p>I'm going to send you an interview to do video writing. Don't use AI. Don't do that. So, you know, there's a lot of pressure, I think, on the the PR world to pivot and stay abreast of these new technologies, but also be leading them to help clients understand how to navigate the new world of communications with AI integrated into that.</p><p>John Jantsch (03:28.696)</p><p>You know, I've always thought brand is one of the most important elements of a marketing strategy. And I think that a lot of companies, it's getting, you know, the, you know, we used to just go to Twitter and say, click on my link and we'd send people back to our website, right? All the social platforms are, you know, they penalize you for sending people away. But by the same token, a lot of people are getting their information.</p><p>exclusively from AI overviews or maybe from watching TikTok videos, right? So I feel like we're entering this era where people are re doubling down on, you know, what it means to be a trusted brand. And I think PR has probably always been one of the best tools for that.</p><p>Christine Perkett (04:14.803)</p><p>Yes, I would agree. And I think you're right. I don't know, last week or the week before, I had a bit of a back and forth with some folks on LinkedIn about this, that the trust is more important than ever now, and building it is more difficult than ever. Because there's deep fakes, there are automated content that isn't very thoughtful. If folks are not training their staff, if leaders are not training their staff and their teams to be thoughtful about their use of AI or even</p><p>John Jantsch (04:27.842)</p><p>Mm-hmm.</p><p>Christine Perkett (04:44.021)</p><p>how to integrate it into their daily work, everyone's work ends up looking the same, right? You can't just throw something in the chat GPT and then send it to your client. It would be very vanilla, it could be wrong. So I think that there are some steps that some brands have skipped when it comes to AI in terms of making sure or even acknowledging that their staff will be using it, especially communications and marketing staff or writing and content and ideation.</p><p>acknowledging that that is happening, whether they blessed it or not, and then giving guidelines and processes on how to integrate it. That's a big part of what we're seeing from the communication side on the internal piece, internal communications is how do we navigate this? How do we create a process around it? How do we keep our employees communicating in an honest and authentic way while still taking advantage of all the benefits that AI does deliver, right? In terms of...</p><p>speed and ideation and those sorts of things.</p><p>John Jantsch (05:44.642)</p><p>Well, and I, you know, we, I just did an interview with Jeff Woods, who's written a book called the AI Driven Leader. And, you know, he often refers to it as a thought partner. And I think that, I think that's really where a lot of people miss the boat is it can actually help you think more strategically, not just do tasks.</p><p>Christine Perkett (06:02.129)</p><p>Yes, and I love that. also think it's a great editor. So it's really leveling the playing field with communication specifically, since that's my area of expertise is, you know, everyone can spell now and everyone can turn out thoughtful content, but you still need to build the trust by having it be authentic to you, authentic to your brand, authentic to the brand's voice. So it still takes that human touch. We like to say,</p><p>John Jantsch (06:14.157)</p><p>Yeah.</p><p>Christine Perkett (06:28.435)</p><p>at the Nova method that we are at the intersection of humanity and technology. And I don't think that's so different than what I've always done since we're in tech PR and marketing, but it is a stronger, faster moving technology than the past tools that have come along.</p><p>John Jantsch (06:37.837)</p><p>Yeah.</p><p>John Jantsch (06:44.622)</p><p>Well, I always think it's funny because, know, a lot of, a lot of times people are like, you don't want to just give this and cut and paste. Well, like, you know, what we used to do is hire interns to do that first draft. Right. And we never would just say, yeah, send it to the client. You know, I don't need to see it. Right. I mean, it's kind of the same thing. You wouldn't just do that. Would you, you know, why would you do that with this automated tool? So tell me a little bit about, I know that you are,</p><p>Christine Perkett (07:05.417)</p><p>I really like that. That's a good analogy. Yes.</p><p>John Jantsch (07:12.578)</p><p>Developing a framework or have developed a framework that you are putting out there is somewhat unique. I think I read three A's, assimilate, align, activate as part of what you're calling the Nova method. You want to kind of go through a little bit of a dive into that.</p><p>Christine Perkett (07:28.661)</p><p>Sure, thank you for the opportunity. there are a lot of PR, the competitive landscape is large for PR marketing. And, you know, we really took a year to build this brand, our own brand and say, what can we do that's different? What do we really need to be doing in the landscape of AI and, fast moving technology and security and cookies changing and all of those things. So as we both actually, Michelle, my partner and I both</p><p>John Jantsch (07:35.352)</p><p>Yeah.</p><p>Christine Perkett (07:57.639)</p><p>have taught at the college level as well. So I teach a graduate social media and branding program at Northeastern. She teaches PR or taught PR rather. And so we both have the advantage of understanding and staying abreast of what's happening. And that involves a lot of case studies. And we were taking a look at those as we were forming our brand. What's missing? What happens when there's a crisis? What caused it? And just one example is</p><p>It seems that every marketer tactically knows you should be coming at your marketing communications from an audience-first mentality. What does the audience need? How do they think? What are their aspirations and motivations? Yes, intellectually, everyone knows that. From a tactical execution standpoint, even the best and biggest brands have faltered recently with that. And one of the...</p><p>most popular case studies that I like to go through with my students and what helped us build this brand in terms of step one, which is assimilate, really dig in, not just demographics, but get into the psyche of your audience, whether it's internal, whether it's external being media, VCs, partners, what are their motivations? What do they really want to hear from you? What are their pain points? And I think that one of the biggest brands that faced some pain around that in the last few years is Bud Light.</p><p>when they tried to connect with the LGBTQ community without a very audience-centric campaign plan. They sent a transgender spokesperson a can with their face on it, and they went on to TikTok and did a recording. Thank you, Bud Light. This is great. I love it.</p><p>But it wasn't well planned and there wasn't a deep audience immersion before they made that decision, which ended up alienating both their existing customers. I think it was Kid Rock took Bud Light out and shot them the cans up and said he would never drink it again. And the community they were trying to connect with for the first, well, one of the first times. And they really had an opportunity to connect with that audience, but I don't think they understood the audience well enough before they did this.</p><p>Christine Perkett (10:11.539)</p><p>It wasn't even a full campaign before they did this event or whatever you want to call it. So if even a storied, well-known, well-resourced brand like Bud Light can get it wrong, we thought, well, there's probably a lot of other brands that could use help really digging in and connecting with their audience. So that's a long-winded way to say that step one. So assimilating with whatever audience it is that this particular campaign is going to focus on. And then...</p><p>So it's assimilate, align, then align that information with what the brand wants to say. What does the brand want to accomplish? What are the goals? How do we align that with what the customer or prospect wants and needs? And then activate is pretty self-explanatory, activating it in an ongoing campaign or process or whatever it may be. So whether it's internal communications, external communications, et cetera.</p><p>John Jantsch (11:04.448)</p><p>One of the biggest challenges that certainly social media brought AI is probably accelerating this a little bit, but, you know, brands have a lot of exposure now because that they didn't have, you know, 20 years ago, because as long as you didn't show up on page one or two of the business section, it didn't really matter what you did. it seemed like what's that or paid six, right? it almost didn't matter, you know, to</p><p>Christine Perkett (11:24.329)</p><p>page six in New York.</p><p>John Jantsch (11:31.042)</p><p>too much. mean, you could always spin it and control it, but now you can have hundreds of people making videos about how awful your brand is. so, so what kind of challenges does that really present? And some, mean, some of them are completely legit. Some of them are, you know, taken out of context or faked or, you know, done as, mean, can be done for, you know, by somebody just trying to hurt the brand, not necessarily, you know, a, a true, act. So, you know, how do you,</p><p>You know, how do you protect brands from really kind of, you know, stepping into, you know, situations, because it's so darn easy to do now. mean, even, you know, every employee's got a tick tock, know, account, and, know, can really be doing something to damage the brand, you know, intentionally or unintentionally.</p><p>Christine Perkett (12:22.869)</p><p>So that's a really good point. I do think brands are more exposed than ever, which goes back to our previous point that they need to work harder than ever to build authentic trust. so brands have a, communicators, marketers have a big challenge between using something like AI, which can be very fast and efficient, but can turn out false information if you're not checking it. So we still need that human touch and that human</p><p>qualification if you will to make sure that anything you're putting out there as a brand is authentic and if you remain true to that over time and consistently in all of your campaigns even if there's a crisis you will be able to recover because you've built up that credibility and that reputation but it has to connect it has to connect over time and it has to connect over campaigns so</p><p>Brands need to think about it holistically, even if they're doing all of these individual campaigns. What is the brand promise ultimately to audiences? And it almost goes back to fundamentals of communication, which is to be straightforward, consistent, aware, and accountable. A brand's gonna get nowhere if they don't take accountability if they make a mistake or if they communicate something incorrectly.</p><p>or they offended someone because they used a hashtag, well, hashtags are kind of dying, but if they use a hashtag that was related to something that they didn't double check before they use it and it was a negative situation, for example. Brands have to fall on their sword, always and forever. And sometimes you do have to deal with internet trolls and that's a challenge in and of itself, which should have a crisis communications around it that you have built and...</p><p>John Jantsch (14:03.992)</p><p>Yeah.</p><p>Christine Perkett (14:13.973)</p><p>have practiced internally, regardless of whether or not you've ever needed it. But other things come up with the AI say, again, you have an employee maybe puts information out there because they use ChatGP, GPT, they didn't have a supervisor check it, or they didn't have a teammate check it, or they didn't even check it themselves. They just trusted the AI and it was false information. So again, that goes back to one of my points in the beginning, which is</p><p>have a policy, you need to have an AI policy and make sure that you're training people on how to use it and how to use it specifically to your brand and what your brand promises. So I think it's simple in its finest point, which is going back to being authentic, but it has to go across everything that you do, including the use of AI. And that means admitting your brand probably uses AI, right?</p><p>I think saying that you won't use it probably gets more of a side eye these days than if you say, yeah, I'm using it.</p><p>John Jantsch (15:17.698)</p><p>Yeah, I'm, actually starting to see, you know, like we have privacy and disclaimer policies on our websites. I'm starting to see our use of AI statement, showing up as pages, just so people are very clear about how they're using it how they're not using it. think, I think transparency is obviously always been a big part of PR. So what, one of the reasons I always loved PR early on, w in the digital age is because it was always really a great SEO play. I mean, getting a backlink from.</p><p>Christine Perkett (15:26.676)</p><p>Yes.</p><p>John Jantsch (15:45.592)</p><p>New York times.com businessweek.com, know, would really helped your, your online presence. I think that that's becoming even more so because a lot of it appears that the, you know, the AI tools are actually putting a lot of emphasis on, on authority and on brand mentions, as, know, because when they're turning up results now, when somebody goes searching and they're sourcing, results, I'm seeing a lot of emphasis on brand mentions and authority.</p><p>So do you, and maybe you don't play in that, you know, that sandbox, you know, as part of what you're doing, but do you see PR, how do you see PR kind of intersecting with the evolving world of search these days?</p><p>Christine Perkett (16:31.093)</p><p>I think it goes back to that, you know, our step one of assimilate and really understanding what sort of communications your audience is searching for and how they're searching for it and where they're searching for it. Are they using the SEO terms that you think or have you, have you double, doubled down on digging into the terms that you're looking at, whether you get it from</p><p>piece of software or tool or your amazing intern or whatever it is, are you testing and vetting those, you know, with the audience to make sure that they're resonating? And I think a lot of focus in the past was on engagement. I think we need to take that a step further to resonance. Is it resonating with the right audience? They might engage with it, but it could have been a negative comment or it could have been a negative share. That's an engagement, right? But is it resonating? So I think</p><p>really understanding SEO terms that are working, how they fulfill and align with your brand promise, authenticity and resonance.</p><p>John Jantsch (17:41.262)</p><p>So when you start.</p><p>When you start engaging a client or a client engages you, do you have a process that you go through to try to understand their brand, to try to understand the stories that exist there, to try to understand what they've been doing that works? It doesn't work. you have, have you developed a bit of a, an assessment, I guess, before you ever get started?</p><p>Christine Perkett (18:06.973)</p><p>Yes, we deliver, we do a full analysis and assessment and then we give them basically what's a digital booklet that breaks it all down from everything from internal stakeholders and how they communicate the brand to what their external authority looks like, how it aligns with the brand promises they're putting out there, as well as the engagement and resonance from the audience. So it's that three step framework, the assembly align activate, but the assembly</p><p>is where we really do that analysis and then give them the assessment. And then we say, now that you understand the bigger picture and the deeper ways that your campaigns or marketing or PR has been working, let's align it with what your goals are. Because a lot of times, know, we have all the right keywords, but you still don't have any credibility or authority. And I think a lot too now, even LinkedIn, issued...</p><p>a report earlier this year that talks about the algorithm favoring individual contributors on LinkedIn versus brand content. So we're working a lot with executives who are kind of hemming and hind sometimes like, don't want to do all that stuff on LinkedIn or this channel or that channel. we're talking about how, again, it comes back to in the world of AI, which is amazing and great and wonderful, but</p><p>John Jantsch (19:10.7)</p><p>Mm-hmm.</p><p>Christine Perkett (19:29.981)</p><p>just as important and at the same time rising is that trust and trust comes from the top. Who's running the company? What is their ethos? What did they say? What kind of brand promises are they talking about? So really trying to align all of those things and help them to understand that each, how each piece works into what they want in step two and step three, which is line and activate.</p><p>John Jantsch (19:53.646)</p><p>You know, what I always tell people is, go, we work with a lot of smaller organizations and you know, we studied their reviews all the time. and to your point, I challenge you to do this. If you go read 10 reviews on service companies, like home service businesses or something, seven of the reviews that are positive will mention the person that did the work. You know, Rusty fixed our boiler. He was amazing.</p><p>Nothing about the company. mean, because Rusty is the company, you know, to that, to that individual. And I think if you, I think you can help make that point when, people start realizing that that's, you know, that's the brand, you know, for them.</p><p>Christine Perkett (20:32.841)</p><p>At end of the day, people buy from people, right? mean, is, and that social media has has played such a big role in that because at least from a consumer side, if you're doing B2B, it might be a little bit different. If you're doing B2C, the consumers, they want to know that you care about them, or at least they want to feel that even if they don't really know it. But it matters to them now. It matters that if they leave a comment on your brand's campaign or whatever, they, some, someone's going to respond to them that they're</p><p>John Jantsch (20:35.394)</p><p>That's right.</p><p>Christine Perkett (21:02.171)</p><p>engagement matters. And I still see that more and more. I think again, with AI, it's more important than ever that the brand's messaging and interactions are again, authentic and consistent, even though we use a lot of automation, right? There is a lot of automation. It makes business more, you know, more successful and moves things along faster. But at the same time, you know, we have to</p><p>connect with those audience members in an authentic way and in a humane way.</p><p>John Jantsch (21:37.41)</p><p>Yeah. One of the things I think, you know, a lot of people like, this can allow us to do things faster, maybe even cut head count. I mean, you see a lot of that kind of talk. And I actually think about a healthier way to look at it is this will actually allow us to do more with the same people, but actually give them the ability to be more human, to interact with customers more, you know, because we've taken a little, we've taken a lot of the so to speak grunt work off of a lot of people's plates. Yeah.</p><p>Christine Perkett (22:02.675)</p><p>Right, I agree. it will allow us to do more and to do things better, which is not a bad thing, right? you know, and I think you want to audit the journey of your audience and really understand, you know, at which touch points does AI work and at which touch points do they want to hear from a human or feel like they're connected with someone?</p><p>John Jantsch (22:10.168)</p><p>Yeah, yeah, awesome.</p><p>Christine Perkett (22:25.843)</p><p>I mean, I just tried to call a business the other day and I couldn't get a human to save my life. And I had a very specific question that the bots were not able to answer. They just kept giving me automated responses and it was maddening. And I think, you know, we see the industry go up and down through this in terms of how much automation is great, how much automation is too much. It's no different with AI, but we, just have to make sure that we're understanding when</p><p>John Jantsch (22:39.149)</p><p>Yeah.</p><p>John Jantsch (22:48.408)</p><p>Yes.</p><p>Christine Perkett (22:54.741)</p><p>Again, when AI is good or when automation is good and when a person needs to step in to save that brand relationship and really build that resonance with the audience.</p><p>John Jantsch (23:02.862)</p><p>Well, you know, what's hard is because everybody has their own idea of how they want to interact. And so I think the real challenge for businesses is we just have to give people choices. You know, I was on a website the other day and you know, I got kind of through the process of finding out more information and they were like, would you like a video? Would you like somebody to call you? Would you like to send an email? And it was, and I, and I think that's kind of where we are is people, need to let people make a decision. want.</p><p>They want what they want immediately and we need to give them the choice of how they get that. Which I think is sometimes challenging, but that's why there's chat bots. Those chat bots work great for some people. Some people just think they're the worst thing ever created. So I think we have to give people choices.</p><p>Christine Perkett (23:39.752)</p><p>Yes.</p><p>Christine Perkett (23:45.075)</p><p>I agree. And that goes back to understanding what they want, right? And taking the time to work that into your marketing communications campaigns, you know, and not doing, don't set it and forget it. It needs to be an ongoing communication that's checked in on, you know, every few months. How are you feeling about this? How are you feeling about that? Do you appreciate this? Do you appreciate that? What would you like to see? What are we not doing? You know?</p><p>John Jantsch (23:47.522)</p><p>Yeah, yeah.</p><p>Christine Perkett (24:07.859)</p><p>And again, that makes your brand human that you are reaching out to them and that they get to chime in. People love that. That makes them feel important to your company and your brand.</p><p>John Jantsch (24:16.556)</p><p>Yeah, 100%. Well, Christine, I appreciate you taking a moment to come by and tell us about your new ventures. Is there some place you'd invite people to connect with you and find out more about your work?</p><p>Christine Perkett (24:26.393)</p><p>They can find everything at thenovamethod.com, including a link to my LinkedIn, which is where I'm most active these days.</p><p>John Jantsch (24:33.898)</p><p>Awesome. Well, again, appreciate you stopping by. It's good to see you and hopefully we'll run into you one of these days out there on the road.</p><p>Christine Perkett (24:39.465)</p><p>Yes, thank you so much. appreciate it. 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