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14. <description>Make Your Data Work For You</description>
15. <lastBuildDate>Wed, 20 Mar 2024 14:32:44 +0000</lastBuildDate>
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23. <title>Customer Information for HCL Nomad Web 1.0.11</title>
24. <link>https://www.panagenda.com/blog/customer-information-for-hcl-nomad-web-1-0-11/</link>
26. <dc:creator><![CDATA[Marc Thomas]]></dc:creator>
27. <pubDate>Wed, 20 Mar 2024 14:25:03 +0000</pubDate>
28. <category><![CDATA[Collaboration]]></category>
29. <category><![CDATA[Tips & Tricks]]></category>
30. <category><![CDATA[Customer Information]]></category>
31. <category><![CDATA[HCL]]></category>
32. <guid isPermaLink="false">https://www.panagenda.com/?p=65228</guid>
33.  
34. <description><![CDATA[<p>The HCL Nomad Web version 1.0.11 introduced several updates, including support for file attachments in Firefox, ensuring compatibility across all supported browsers. An enhanced, more functional color picker was introduced, along with significant updates to the Domino Restyle feature. This includes new actions for designers, options for making fresh restyle copies, and choices for restyling application documents. It also introduced a new Flat button style for a more updated look, along with updates to action icons and the ability to restyle shared, private views, and folders stored in the database.</p>
35. <p>The post <a href="https://www.panagenda.com/blog/customer-information-for-hcl-nomad-web-1-0-11/">Customer Information for HCL Nomad Web 1.0.11</a> appeared first on <a href="https://www.panagenda.com">panagenda</a>.</p>
36. ]]></description>
37. <content:encoded><![CDATA[<div class="container block-paragraph"><div class="columns"><div class="column full content">
38. <p>The new HCL Nomad Web 1.0.11 was released on 06. March 2024. Advancements are being made rapidly! Like its predecessors, the latest version brings bug fixes and improvements. It also adds new features and enhancements, continuing the commitment to progress. Highlights include an integrated designer and updates for Domino Restyle, showcasing the ongoing evolution of the product.</p>
39. </div></div></div>
40.  
41. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_hcl-nomad-web-1011">
42. <h2 class="wp-block-heading" id="h-hcl-nomad-web-1-0-11">HCL Nomad Web 1.0.11</h2>
43. </div></div></div>
44.  
45. <div class="container block-list"><div class="columns"><div class="column full content">
46. <ul id="nomad_web_new__ul_ixg_rw3_m1c">
47. <li><strong>Attachments in Firefox support</strong>: File attachments are now supported in Firefox, so file attachments are now supported by all supported browsers.</li>
48.  
49.  
50.  
51. <li><strong>Color picker updated</strong>: The color picker has been replaced with a more functional color picker.</li>
52.  
53.  
54.  
55. <li><strong>Domino Restyle updates:</strong><div class="container block-list"><div class="columns"><div class="column full content">
56. <ul>
57. <li><strong>Designer:</strong> There are two new actions available in Designer when viewing the design element lists: Restyle and Restyle Fonts. These actions are visible after a database has been restyled once using the Restyle Wizard.<br><img decoding="async" src="https://help.hcltechsw.com/nomad/1.0_web/designer_restyle_restylefonts.png" alt="restyle and restyle fonts options in designer"><div class="container block-list"><div class="columns"><div class="column full content">
58. <ul>
59. <li><strong>Restyle</strong>&nbsp;invokes the &#8220;Restyle&#8221; function on the design elements selected in the list. The Restyle options from the previous full Restyle operation are used in this context.</li>
60.  
61.  
62.  
63. <li><strong>Restyle Fonts</strong>&nbsp;invokes the &#8220;Restyle&#8221; function but only updates the fonts using the settings selected from the previous full Restyle. This action leaves all other design attributes on the selected design elements untouched. Both actions are available for Framesets, Pages, Forms Views, Folders, Outlines, Subforms, Fields and Columns​.</li>
64. </ul>
65. </div></div></div></li>
66.  
67.  
68.  
69. <li>When restyling a copy, select <strong>Make a new copy, so that I can test restyle from scratch</strong> to start from a fresh copy, removing the old copy you had been working on. For more information, see <a href="https://help.hcltechsw.com/nomad/1.0_web/restyle_temp.html" target="_blank" rel="noreferrer noopener">Making a copy of an application in Restyle</a>.</li>
70.  
71.  
72.  
73. <li>Choose whether or not&nbsp;<strong>About Application document</strong>&nbsp;and&nbsp;<strong>Using Application document</strong>&nbsp;elements should be restyled. Previously, About and Using documents were automatically restyled. The current default is to restyle them (checked), but they can be deselected if desired.<br><img decoding="async" src="https://help.hcltechsw.com/nomad/1.0_web/about_using_selection_choices_restyle.jpg" alt="list displaying options for restyle elements"></li>
74.  
75.  
76.  
77. <li>Shared, private on first use, and private views and folders that are stored in the database will also be restyled.</li>
78.  
79.  
80.  
81. <li>Restyled action icons may be selected for applications that are not restyled. Previously, restyled applications received updated action icons. For more information, see <a href="https://help.hcltechsw.com/nomad/1.0_web/restyle_temp2_update_icons.html" target="_blank" rel="noreferrer noopener">Updating icons with Restyle</a>.</li>
82.  
83.  
84.  
85. <li>A new&nbsp;<strong>Flat</strong>&nbsp;button style is available for buttons on forms, pages, and documents. This style is similar to a Rounded button, but draws the focus around the button in an updated style. The Flat button style is available for all applications. If the application has been restyled, a new button will automatically be created with the Flat style, with a color that matches the application color, and a contrasting text color. If the application has not been restyled, the button will be blue with white text, as shown below.<br><img decoding="async" src="https://help.hcltechsw.com/nomad/1.0_web/flat_button_restyle.jpg" alt="flat button option for restyle"><br><br><img decoding="async" src="https://help.hcltechsw.com/nomad/1.0_web/flat_button_restyle_2.jpg" alt="flat button image"></li>
86. </ul>
87. </div></div></div></li>
88. </ul>
89. </div></div></div>
90.  
91. <div class="container block-paragraph"><div class="columns"><div class="column full content">
92. <p>(The information provided was sourced directly from the <a href="https://help.hcltechsw.com/nomad/1.0_web/nomad_web_new.html#nomad_web_new__section_jj4_qw3_m1c" target="_blank" rel="noreferrer noopener">HCL Nomad Web documentation</a>.)</p>
93. </div></div></div>
94.  
95. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_another-14-good-reasons-to-upgrade-to-nomad-web-1011">
96. <h2 class="wp-block-heading" id="h-another-14-good-reasons-to-upgrade-to-nomad-web-1-0-11">Another 14 good reasons to upgrade to Nomad Web 1.0.11</h2>
97. </div></div></div>
98.  
99. <div class="container block-paragraph"><div class="columns"><div class="column full content">
100. <p>The most recent HCL Nomad Web update presents 14 bug fixes, providing a strong incentive to upgrade. For those interested in specifics, a comprehensive list of these fixes and a relevant Knowledge Base article are available for detailed review.</p>
101. </div></div></div>
102.  
103. <div class="block-table table-container column is-full">
104. <figure class="wp-block-table"><table><tbody><tr><td><strong>Issue Identifiers</strong></td><td><strong>Defect Article</strong></td><td><strong>Details</strong></td></tr><tr><td>NWASM-4481</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0111359" target="_blank" rel="noreferrer noopener">KB0111359</a></td><td>Make available offline dialog has multiple issues</td></tr><tr><td>NWASM-5728</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=%20KB0111271" target="_blank" rel="noreferrer noopener">KB0111271</a></td><td>Japanese characters are converted to &#8220;?&#8221; in Nomad Web when importing SJIS Japanese</td></tr><tr><td>NWASM-5754</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0111286" target="_blank" rel="noreferrer noopener">KB0111286</a></td><td>Date fields have borders which lead the user to think the field is in edit mode when it is not</td></tr><tr><td>NWASM-5878</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0109129" target="_blank" rel="noreferrer noopener">KB0109129</a></td><td>deploy.nsf missing from Nomad server on Domino when there are no certificates found in pernames.ntf</td></tr><tr><td>NWASM-6416</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0111310" target="_blank" rel="noreferrer noopener">KB0111310</a></td><td>File-&gt;Import&#8217;s &#8220;Preserve existing line breaks in text?&#8221; message is in English instead of the current language</td></tr><tr><td>NWASM-6450</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0109647" target="_blank" rel="noreferrer noopener">KB0109647</a></td><td>Nomad for web browsers ignores F1 to initiate help</td></tr><tr><td>NWASM-6518</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0109640" target="_blank" rel="noreferrer noopener">KB0109640</a></td><td>notes: link database views not consistently opening properly</td></tr><tr><td>NWASM-6543</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0111387" target="_blank" rel="noreferrer noopener">KB0111387</a></td><td>Crash when LotusScript is logging Japanese characters</td></tr><tr><td>NWASM-6545</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0111261" target="_blank" rel="noreferrer noopener">KB0111261</a></td><td>Horizontal scrolling in Calendar not working</td></tr><tr><td>NWASM-6568</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0109700" target="_blank" rel="noreferrer noopener">KB0109700</a></td><td>Nomad for web browsers crashes when you drag and drop a file from the local disk</td></tr><tr><td>NWASM-6638</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0109901" target="_blank" rel="noreferrer noopener">KB0109901</a></td><td>Print has a blank first page in Chrome and Edge</td></tr><tr><td>NWASM-6683</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0110192" target="_blank" rel="noreferrer noopener">KB0110192</a></td><td>Status bar messages missing from local log.nsf with LOGSTATUSBAR=1</td></tr><tr><td>NWASM-6696</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0111363" target="_blank" rel="noreferrer noopener">KB0111363</a></td><td>&#8220;New JavaScript Library&#8221; button should be hidden</td></tr><tr><td>NWASM-6733</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0110525" target="_blank" rel="noreferrer noopener">KB0110525</a></td><td>&#8220;Add&#8221; and &#8220;Remove&#8221; don&#8217;t work in Design Synopsis of Nomad Designer</td></tr></tbody></table></figure>
105. </div>
106.  
107. <div class="container block-paragraph"><div class="columns"><div class="column full content">
108. <p>Please find the complete documentation and release notes at the following links:<br><a href="https://help.hcltechsw.com/nomad/1.0_web/nomad_web.html" target="_blank" rel="noreferrer noopener">HCL Nomad for web browsers 1.0.x User Documentation (hcltechsw.com)</a><br><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0090289" target="_blank" rel="noreferrer noopener">Release Notes for HCL Nomad for web browsers</a></p>
109. </div></div></div>
110.  
111. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_how-to-get-the-latest-version">
112. <h2 class="wp-block-heading" id="h-how-to-get-the-latest-version">How to get the latest version?</h2>
113. </div></div></div>
114.  
115. <div class="container block-paragraph"><div class="columns"><div class="column full content">
116. <p>For downloading HCL Nomad Web 1.0.11, you can use the following direct link: <a href="https://my.hcltechsw.com/downloads/domino/nomad/1.0.11" target="_blank" rel="noreferrer noopener">NOMAD</a><br>All other HCL packages are available on the official download portal: <a href="https://my.hcltechsw.com/" target="_blank" rel="noreferrer noopener">https://my.hcltechsw.com/</a></p>
117. </div></div></div>
118.  
119. <div class="container is-fluid block-image show_all  ">
120. <div class="container">
121. <div class="columns is-multiline is-centered pt-5 pb-5">
122. <div class="column is-10 is-12-mobile">
124. <div class="block-image-part">
125. <figure class="image is-marginless">
126. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/Snag_b54cd03c.png" alt="HCL Nomad Web 1.0.11 download" width="1200" height="800">
127. <figcaption></figcaption>
128. </figure>
129. </div>
130. </div>
131. </div>
132. </div>
133. </div>
134.  
135.  
136. <div class="container block-paragraph"><div class="columns"><div class="column full content">
137. <p>Packages for &#8220;HCL SafeLinx&#8221; and Domino are accessible in versions 12.0.2 and 14, offering straightforward and swift integration capabilities.</p>
138. </div></div></div>
139.  
140. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_conclusion">
141. <h2 class="wp-block-heading" id="h-conclusion">Conclusion</h2>
142. </div></div></div>
143.  
144. <div class="container block-paragraph"><div class="columns"><div class="column full content">
145. <p>The HCL Nomad 1.0.11 update introduces several enhancements and fixes, making it an essential upgrade for users. This version includes support for file attachments in Firefox, a new color picker, and comprehensive updates to Domino Restyle, offering a fresh look and additional customization options. With 14 bug fixes also included, this release not only improves stability but also enhances user experience, demonstrating HCL&#8217;s commitment to continuous improvement. For a detailed breakdown of changes and fixes, users are encouraged to consult the <a href="https://help.hcltechsw.com/nomad/1.0_web/nomad_web.html" target="_blank" rel="noreferrer noopener">official documentation</a> and Knowledge Base articles.</p>
146. </div></div></div><p>The post <a href="https://www.panagenda.com/blog/customer-information-for-hcl-nomad-web-1-0-11/">Customer Information for HCL Nomad Web 1.0.11</a> appeared first on <a href="https://www.panagenda.com">panagenda</a>.</p>
147. ]]></content:encoded>
151. </item>
152. <item>
153. <title>Reduce Notes User License Cost with iDNA for DLAU</title>
154. <link>https://www.panagenda.com/blog/reduce-notes-user-license-cost/</link>
156. <dc:creator><![CDATA[Franz Walder]]></dc:creator>
157. <pubDate>Wed, 31 Jan 2024 10:26:50 +0000</pubDate>
158. <category><![CDATA[Data Analytics]]></category>
159. <category><![CDATA[Customer Information]]></category>
160. <category><![CDATA[DLAU]]></category>
161. <category><![CDATA[HCL]]></category>
162. <category><![CDATA[iDNA]]></category>
163. <category><![CDATA[IFA]]></category>
164. <category><![CDATA[Licensing]]></category>
165. <guid isPermaLink="false">https://www.panagenda.com/?p=64880</guid>
166.  
167. <description><![CDATA[<p>The blog post highlights the crucial role of iDNA Applications in combining data from DLAU with its own data warehouse. This integration provides organizations with detailed information, including last user activity details, Deny Access group memberships, ID Lockout properties, Agent Signer information, and ACL membership details. The resulting User Licensing Optimization Dashboard empowers organizations to actively reduce Notes user license costs.</p>
168. <p>The post <a href="https://www.panagenda.com/blog/reduce-notes-user-license-cost/">Reduce Notes User License Cost with iDNA for DLAU</a> appeared first on <a href="https://www.panagenda.com">panagenda</a>.</p>
169. ]]></description>
170. <content:encoded><![CDATA[<div class="container block-paragraph"><div class="columns"><div class="column full content">
171. <p>panagenda has recently released iDNA Applications <a href="https://www.panagenda.com/kbase/display/IA/Release+Notes+v2.4.0" target="_blank" rel="noreferrer noopener">v2.4.0</a> , which includes the exciting new “User Licensing Optimization Dashboard” feature. It helps our customers to reduce Notes user license cost by providing data about current Notes user activity and the ability to actively manage user authorization.</p>
172. </div></div></div>
173.  
174. <div class="container is-fluid block-image show_all  ">
175. <div class="container">
176. <div class="columns is-multiline is-centered pt-5 pb-5">
177. <div class="column is-10 is-12-mobile">
179. <div class="block-image-part">
180. <figure class="image is-marginless">
181. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/dlau1_hq.png" alt="Displaying optimization candidates for license cost reduction" width="1200" height="800">
182. <figcaption></figcaption>
183. </figure>
184. </div>
185. </div>
186. </div>
187. </div>
188. </div>
189.  
190.  
191. <div class="container block-paragraph"><div class="columns"><div class="column full content">
192. <p>Managing user licenses is oftentimes a critical part of keeping licensing cost under control. While it sounds straightforward to determine how many users there are and how many licenses you need, it can be tricky, depending on how a vendor counts them.<a id="_msocom_1"></a></p>
193. </div></div></div>
194.  
195. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_license-agreements-and-counting-users">
196. <h2 class="wp-block-heading" id="h-license-agreements-and-counting-users"><strong>License agreements and counting users</strong></h2>
197. </div></div></div>
198.  
199. <div class="container block-paragraph"><div class="columns"><div class="column full content">
200. <p>How license requirements are determined is usually written down in a license agreement. Interpretation of these agreements can, again, be tricky depending on wording and individual circumstances. In 2023 HCL Software has introduced a new chapter in their effort of trying to streamline licensing calculations and make it easier for customers to understand their licensing requirements: the HCL Domino License Analysis Utility (DLAU).</p>
201. </div></div></div>
202.  
203. <div class="container block-paragraph"><div class="columns"><div class="column full content">
204. <p>Quoting directly from <a href="https://opensource.hcltechsw.com/domino-license-analysis-utility-DLAU/" target="_blank" rel="noreferrer noopener">the DLAU tool’s web page</a>, this new tool is meant to<em> “assist HCL Domino Administrators in doing a health check based on deployment best practices and determining the Authorized User Count within an HCL Domino environment according to the CCB &amp; CCX license model”</em> and <em>“to provide fast and accurate Authorized User counts for HCL Domino environments by aggregating information that a Domino Administrator would otherwise have to collect manually”</em>.</p>
205. </div></div></div>
206.  
207. <div class="container is-fluid block-image show_all  ">
208. <div class="container">
209. <div class="columns is-multiline is-centered pt-5 pb-5">
210. <div class="column is-10 is-12-mobile">
212. <div class="block-image-part">
213. <figure class="image is-marginless">
214. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/dlau2_hq.png" alt="An example screen shot of the HCL DLAU tool" width="1200" height="800">
215. <figcaption></figcaption>
216. </figure>
217. </div>
218. </div>
219. </div>
220. </div>
221. </div>
222.  
223.  
224. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_interpreting-the-results">
225. <h2 class="wp-block-heading" id="h-interpreting-the-results"><strong>Interpreting the results</strong></h2>
226. </div></div></div>
227.  
228. <div class="container block-paragraph"><div class="columns"><div class="column full content">
229. <p>Reception to the tool’s results were mixed. Many customers reported that DLAU recorded surprisingly high user numbers that they would have to pay licenses for. In fact, even inside panagenda’s internal environment, DLAU recorded numbers nearly four times the count of actual employees. While the incrementally higher number can result in “sticker shock”, it did not come as a complete surprise.</p>
230. </div></div></div>
231.  
232. <div class="container block-paragraph"><div class="columns"><div class="column full content">
233. <p>Like many organizations, panagenda has a lot of special IDs for administrative access, functional users and test users. From our customers we even hear of scenarios where person documents are used instead of mail-in documents for their own technical or historically significant reasons. Either way it leads to inflated user numbers that are now put squarely into the spotlight by DLAU.</p>
234. </div></div></div>
235.  
236. <div class="container block-paragraph"><div class="columns"><div class="column full content">
237. <p>What was surprising in our case though, was that DLAU also counted users that had left the company and were locked out of the system in multiple ways. That is where our investigation started. It became the foundation of the new “User Licensing Optimization” dashboard in iDNA Applications.<br></p>
238. </div></div></div>
239.  
240. <div class="container block-quote"><div class="columns"><div class="column is-12 message"><div class="block-quote-bg"></div><div class="message-body">
241. <blockquote class="wp-block-quote is-layout-flow wp-block-quote-is-layout-flow"><div class="container block-paragraph"><div class="columns"><div class="column full content">
242. <p><em>“The aim of iDNA Applications is not &#8216;to correct&#8217; DLAU&#8217;s user count. The DLAU tool counts fine within the rules of the license agreement. We might have seen some bugs, but HCL has shown that they iron those out rather quickly.</em></p>
243. </div></div></div>
244.  
245. <div class="container block-paragraph"><div class="columns"><div class="column full content">
246. <p><em>The intent of the &#8216;User Licensing Optimization&#8217; feature is not to have iDNA Applications count active users differently or to contest DLAUs results. In fact, I think it’s a good thing that HCL has provided a dependable tool that produces transparent counts that all parties can work with.</em> </p>
247. </div></div></div>
248.  
249. <div class="container block-paragraph"><div class="columns"><div class="column full content">
250. <p><em>The value of our new dashboard is to enable our customers to optimize their Directories, so that DLAU only counts the users that a customer really should be paying for.&#8221;</em></p>
251. </div></div></div><cite>Florian Vogler, CEO, panagenda</cite></blockquote>
252. </div></div></div></div>
253.  
254. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_the-path-to-optimization">
255. <h2 class="wp-block-heading" id="h-the-path-to-optimization"><strong>The path to optimization</strong></h2>
256. </div></div></div>
257.  
258. <div class="container block-paragraph"><div class="columns"><div class="column full content">
259. <p>We cannot delve into all the details of what is being analyzed, evaluated, and calculated by DLAU’s engine. Very complex and interconnected concepts such as database access, directory membership, group structure, Deny Access group configuration (to name a few) each play a role here. HCL’s DLAU’s web page provides a wealth of detail on how each of these concepts can affect user counts and we encourage you to read up on the topic.</p>
260. </div></div></div>
261.  
262. <div class="container block-paragraph"><div class="columns"><div class="column full content">
263. <p>However, there is one factor that can be explained relatively easy and influenced to great effect: Authorized Users. According to the DLAU website, these are <em>“… users who are authorized, or have the ability, to access your HCL Domino servers.”</em>.</p>
264. </div></div></div>
265.  
266. <div class="container block-paragraph"><div class="columns"><div class="column full content">
267. <p>Again, several factors play into this categorization, but the ability to authenticate is at the core of an Authorized User. They either need a valid Notes certificate or their HTTP password set in their person document.</p>
268. </div></div></div>
269.  
270. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_our-own-experience">
271. <h4 class="wp-block-heading" id="h-our-own-experience">Our own experience</h4>
272. </div></div></div>
273.  
274. <div class="container block-paragraph"><div class="columns"><div class="column full content">
275. <p>It turns out that this was the exact problem we had in our own environment at panagenda. The person documents of some former employees still had either valid certificates or HTTP passwords set. Now you can argue that DLAU should have not counted these users because their IDs were locked out. Either via the person document or Deny Access groups. Some weren’t even active for more than six months.</p>
276. </div></div></div>
277.  
278. <div class="container block-paragraph"><div class="columns"><div class="column full content">
279. <p>However, that point is moot as we aren’t able to change how DLAU calculates their numbers. If users were counted due to a bug (e.g. not being able to resolve recursive Deny Access groups), that will ultimately be fixed by HCL. Perhaps our Notes and Domino configurations are not in line with what HCL expects. Perhaps it’s even errors in our environments which result in higher user counts. Either way, there is something we can change, and iDNA Applications highlights where those changes can be made.</p>
280. </div></div></div>
281.  
282. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_effective-license-cost-reduction">
283. <h2 class="wp-block-heading" id="h-effective-license-cost-reduction"><strong>Effective license cost reduction</strong></h2>
284. </div></div></div>
285.  
286. <div class="container block-paragraph"><div class="columns"><div class="column full content">
287. <p>In the end it boils down to the simple act of removing a user’s basic ability to authenticate. You can achieve this by making sure there is no valid Notes certificate present, and no HTTP password is set. Both are contained in and controlled via fields in the person document. These fields can easily be edited or removed with various tools. Among them panagenda’s own <a href="https://info.panagenda.com/en/document-properties" target="_blank" rel="noreferrer noopener">Document Properties</a> plugin.</p>
288. </div></div></div>
289.  
290. <div class="container block-paragraph"><div class="columns"><div class="column full content">
291. <p>By doing so, a customer can effectively control which users do not require an individual identity and the ability to authenticate. This, in turn, results in them not being counted by DLAU as users to that require a license and helps to reduce Notes user license cost.</p>
292. </div></div></div>
293.  
294. <div class="container is-fluid block-image show_all  ">
295. <div class="container">
296. <div class="columns is-multiline is-centered pt-5 pb-5">
297. <div class="column is-10 is-12-mobile">
299. <div class="block-image-part">
300. <figure class="image is-marginless">
301. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/dlau3_hq.png" alt="Specific list of authorization removal actions that are necessary to achieve license cost reduction" width="1200" height="800">
302. <figcaption></figcaption>
303. </figure>
304. </div>
305. </div>
306. </div>
307. </div>
308. </div>
309.  
310.  
311. <div class="container block-paragraph"><div class="columns"><div class="column full content">
312. <p>This all sounds easy, but it’s very important to take great care when performing actions on users! This is where iDNA Applications can help. It not only tells you which actions to perform for which users to strip their Authorization, but it also gives you all the information about these users so that you can make an informed decision as whether or not their authorization should even be removed.</p>
313. </div></div></div>
314.  
315. <div class="container block-paragraph"><div class="columns"><div class="column full content">
316. <p>iDNA combines data collected and calculated by DLAU with iDNA’s own data warehouse:</p>
317. </div></div></div>
318.  
319. <div class="container block-list"><div class="columns"><div class="column full content">
320. <ul>
321. <li>Last user activity details</li>
322.  
323.  
324.  
325. <li>Deny Access group memberships (recursive)</li>
326.  
327.  
328.  
329. <li>ID Lockout properties</li>
330.  
331.  
332.  
333. <li>Agent Signer information</li>
334.  
335.  
336.  
337. <li>ACL membership information</li>
338. </ul>
339. </div></div></div>
340.  
341. <div class="container is-fluid block-image show_all  ">
342. <div class="container">
343. <div class="columns is-multiline is-centered pt-5 pb-5">
344. <div class="column is-10 is-12-mobile">
346. <div class="block-image-part">
347. <figure class="image is-marginless">
348. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/dlau4_hq.png" alt="Example screen shot of iDNA's User Licensing Optimization dashboard" width="1200" height="800">
349. <figcaption></figcaption>
350. </figure>
351. </div>
352. </div>
353. </div>
354. </div>
355. </div>
356.  
357.  
358. <div class="container block-paragraph"><div class="columns"><div class="column full content">
359. <p>iDNA Applications ability to combine the results from the HCL Domino License Analysis Utility with the wealth of data collected in the iDNA Applications data warehouse in the new User Licensing Optimization Dashboard gives customers the “one-two punch” capabilities to actively reduce Notes user license cost.<a id="_msocom_1"></a></p>
360. </div></div></div><p>The post <a href="https://www.panagenda.com/blog/reduce-notes-user-license-cost/">Reduce Notes User License Cost with iDNA for DLAU</a> appeared first on <a href="https://www.panagenda.com">panagenda</a>.</p>
361. ]]></content:encoded>
365. </item>
366. <item>
367. <title>Microsoft Teams down? Analyzing incident TM710344</title>
368. <link>https://www.panagenda.com/blog/microsoft-teams-down-analyzing-incident-tm710344/</link>
370. <dc:creator><![CDATA[Stefan Fried]]></dc:creator>
371. <pubDate>Mon, 29 Jan 2024 15:30:00 +0000</pubDate>
372. <category><![CDATA[Data Analytics]]></category>
373. <category><![CDATA[Microsoft 365]]></category>
374. <category><![CDATA[Microsoft Teams]]></category>
375. <category><![CDATA[OfficeExpert]]></category>
376. <category><![CDATA[outage]]></category>
377. <category><![CDATA[TM710344]]></category>
378. <category><![CDATA[TrueDEM]]></category>
379. <guid isPermaLink="false">https://www.panagenda.com/?p=64938</guid>
380.  
381. <description><![CDATA[<p>As Microsoft Teams experienced it's latest outage, what did OfficeExpert TrueDEM find and how it can help you.</p>
382. <p>The post <a href="https://www.panagenda.com/blog/microsoft-teams-down-analyzing-incident-tm710344/">Microsoft Teams down? Analyzing incident TM710344</a> appeared first on <a href="https://www.panagenda.com">panagenda</a>.</p>
383. ]]></description>
384. <content:encoded><![CDATA[<div class="container block-paragraph"><div class="columns"><div class="column full content">
385. <p>Last Friday Microsoft Teams suffered an outage that was felt by organizations and users around the globe. Impacting many features of the Teams application and rendering use of the application mostly useless. Microsoft confirmed that there were problems with the Teams API’s through its Service Health page around <strong>4:42pm CEST</strong> (3:42pm UTC). And almost one hour later at <strong>5:45pm CEST </strong>(4:45 UTC), Microsoft also confirms the issue, on its X (Twitter) account:</p>
386. </div></div></div>
387.  
388. <div class="container is-fluid block-image show_all  ">
389. <div class="container">
390. <div class="columns is-multiline is-centered pt-5 pb-5">
391. <div class="column is-10 is-12-mobile">
393. <div class="block-image-part">
394. <div aria-hidden="" class="modal" id="modal-64939">
395. <div class="modal-background close-modal" data-modal-id="#modal-64939"></div>
396. <div class="modal-content">
397. <figure class="modal-image image is-marginless">
398. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/bloga0.jpg" alt="">
399. <figcaption></figcaption>
400. </figure>
401. </div>
402. <button aria-label="close" class="delete close-modal" data-modal-id="#modal-64939"></button>
403. </div>
404. <figure class="image is-marginless image-part-lightbox">
405. <a class="open-modal" data-modal-id="#modal-64939">
406. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/bloga0.jpg" alt="" width="800" height="600">
407. </a>
408. <figcaption></figcaption>
409. </figure>
410. </div>
411. </div>
412. </div>
413. </div>
414. </div>
415.  
416.  
417. <div class="container block-paragraph"><div class="columns"><div class="column full content">
418. <p>Multiple updates follow, indicating mitigation actions by Microsoft:</p>
419. </div></div></div>
420.  
421. <div class="container is-fluid block-image show_all  ">
422. <div class="container">
423. <div class="columns is-multiline is-centered pt-5 pb-5">
424. <div class="column is-10 is-12-mobile">
426. <div class="block-image-part">
427. <div aria-hidden="" class="modal" id="modal-64940">
428. <div class="modal-background close-modal" data-modal-id="#modal-64940"></div>
429. <div class="modal-content">
430. <figure class="modal-image image is-marginless">
431. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/bloga01.jpg" alt="">
432. <figcaption></figcaption>
433. </figure>
434. </div>
435. <button aria-label="close" class="delete close-modal" data-modal-id="#modal-64940"></button>
436. </div>
437. <figure class="image is-marginless image-part-lightbox">
438. <a class="open-modal" data-modal-id="#modal-64940">
439. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/bloga01.jpg" alt="" width="800" height="600">
440. </a>
441. <figcaption></figcaption>
442. </figure>
443. </div>
444. </div>
445. </div>
446. </div>
447. </div>
448.  
449.  
450. <div class="container block-paragraph"><div class="columns"><div class="column full content">
451. <p>Finally reporting:</p>
452. </div></div></div>
453.  
454. <div class="container is-fluid block-image show_all  ">
455. <div class="container">
456. <div class="columns is-multiline is-centered pt-5 pb-5">
457. <div class="column is-10 is-12-mobile">
459. <div class="block-image-part">
460. <div aria-hidden="" class="modal" id="modal-64941">
461. <div class="modal-background close-modal" data-modal-id="#modal-64941"></div>
462. <div class="modal-content">
463. <figure class="modal-image image is-marginless">
464. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/bloga02.jpg" alt="">
465. <figcaption></figcaption>
466. </figure>
467. </div>
468. <button aria-label="close" class="delete close-modal" data-modal-id="#modal-64941"></button>
469. </div>
470. <figure class="image is-marginless image-part-lightbox">
471. <a class="open-modal" data-modal-id="#modal-64941">
472. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/bloga02.jpg" alt="" width="800" height="600">
473. </a>
474. <figcaption></figcaption>
475. </figure>
476. </div>
477. </div>
478. </div>
479. </div>
480. </div>
481.  
482.  
483. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_what-was-the-issue">
484. <h2 class="wp-block-heading" id="h-what-was-the-issue">What was the issue?</h2>
485. </div></div></div>
486.  
487. <div class="container block-paragraph"><div class="columns"><div class="column full content">
488. <p><strong>In one of the update reports, Microsoft mentions this:</strong><br><em>“Our review of service telemetry indicates a portion of database infrastructure that <u>facilitates multiple APIs is experiencing a networking issue</u>, resulting in impact. We&#8217;re continuing our investigation to isolate the underlying cause of the networking issue and develop remediation actions.”</em></p>
489. </div></div></div>
490.  
491. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_how-did-officeexpert-truedem-report-on-this-incident">
492. <h2 class="wp-block-heading" id="h-how-did-officeexpert-truedem-report-on-this-incident">How did OfficeExpert TrueDEM report on this Incident?</h2>
493. </div></div></div>
494.  
495. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_emea">
496. <h3 class="wp-block-heading" id="h-emea">EMEA</h3>
497. </div></div></div>
498.  
499. <div class="container block-paragraph"><div class="columns"><div class="column full content">
500. <p>Looking at an organization with offices in Europe and the US we can see that nearly two hours before Microsoft sends out the message on X and 45 minutes before the first incident report to acknowledge that something is going on comes through, OfficeExpert TrueDEM has already seen it. Around 4pm CEST (3pm UTC) UTC it starts indicating that the response time of the Teams Chats API service skyrockets. Jumping to nearly 3 seconds immediately whereas the Messages API service (dark blue line) starts to increase as well. This lasts until around 11CEST (10pm UTC) when the service performance levels finally reach normal levels of response times.</p>
501. </div></div></div>
502.  
503. <div class="container block-paragraph"><div class="columns"><div class="column full content">
504. <p>Other services like Sign-In don’t seem to have been impacted.&nbsp;</p>
505. </div></div></div>
506.  
507. <div class="container is-fluid block-image show_all  ">
508. <div class="container">
509. <div class="columns is-multiline is-centered pt-5 pb-5">
510. <div class="column is-10 is-12-mobile">
512. <div class="block-image-part">
513. <div aria-hidden="" class="modal" id="modal-64943">
514. <div class="modal-background close-modal" data-modal-id="#modal-64943"></div>
515. <div class="modal-content">
516. <figure class="modal-image image is-marginless">
517. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/bloga-eu.jpg" alt="">
518. <figcaption></figcaption>
519. </figure>
520. </div>
521. <button aria-label="close" class="delete close-modal" data-modal-id="#modal-64943"></button>
522. </div>
523. <figure class="image is-marginless image-part-lightbox">
524. <a class="open-modal" data-modal-id="#modal-64943">
525. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/bloga-eu.jpg" alt="" width="800" height="600">
526. </a>
527. <figcaption></figcaption>
528. </figure>
529. </div>
530. </div>
531. </div>
532. </div>
533. </div>
534.  
535.  
536. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_north-america">
537. <h3 class="wp-block-heading" id="h-north-america">North America</h3>
538. </div></div></div>
539.  
540. <div class="container block-paragraph"><div class="columns"><div class="column full content">
541. <p>For North America, the picture looks even more severe. Starting nearly an hour later at 4pm UTC (10am EST), it immediately shows a much higher impact compared to Europe. Causing response times for Teams Messages of up to 19 seconds. This continues for hours. Even showing a second flare up around the time the problems in the EU seem to wain off. Until the problems finally gets resolved for the US around 1:30am UTC (7:30pm EST)</p>
542. </div></div></div>
543.  
544. <div class="container is-fluid block-image show_all  ">
545. <div class="container">
546. <div class="columns is-multiline is-centered pt-5 pb-5">
547. <div class="column is-10 is-12-mobile">
549. <div class="block-image-part">
550. <div aria-hidden="" class="modal" id="modal-64944">
551. <div class="modal-background close-modal" data-modal-id="#modal-64944"></div>
552. <div class="modal-content">
553. <figure class="modal-image image is-marginless">
554. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/bloga-us.jpg" alt="">
555. <figcaption></figcaption>
556. </figure>
557. </div>
558. <button aria-label="close" class="delete close-modal" data-modal-id="#modal-64944"></button>
559. </div>
560. <figure class="image is-marginless image-part-lightbox">
561. <a class="open-modal" data-modal-id="#modal-64944">
562. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/bloga-us.jpg" alt="" width="800" height="600">
563. </a>
564. <figcaption></figcaption>
565. </figure>
566. </div>
567. </div>
568. </div>
569. </div>
570. </div>
571.  
572.  
573. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_quickly-identifying-the-area-of-responsibility">
574. <h2 class="wp-block-heading">Quickly identifying the area of responsibility</h2>
575. </div></div></div>
576.  
577. <div class="container block-paragraph"><div class="columns"><div class="column full content">
578. <p>As users are starting to notice problems, they start calling support and administrators start investigating. At that moment, OfficeExpert TrueDEM is already aware as depicted above. Well before Microsoft acknowledges anything through their channels.</p>
579. </div></div></div>
580.  
581. <div class="container block-paragraph"><div class="columns"><div class="column full content">
582. <p>Within 5 minutes of the increase in response time, OfficeExpert TrueDEM starts showing the decline of service performance on its Environment Health page. Highlighting that there is a considerable impact on the API. The decline even becomes more outspoken as the impact on the US side starts being noticed. Scoring only 8 out of the 100 (representing the normally expected state for users using Teams in this organization). This clearly indicates that something is going on impacting most, if not all users in the organization. It further pinpoints that the problem is originating on the Microsoft (API) side of things. Not on the Authentication &amp; Network sides which are both still scoring normal (100).</p>
583. </div></div></div>
584.  
585. <div class="container is-fluid block-image show_all  ">
586. <div class="container">
587. <div class="columns is-multiline is-centered pt-5 pb-5">
588. <div class="column is-10 is-12-mobile">
590. <div class="block-image-part">
591. <div aria-hidden="" class="modal" id="modal-64945">
592. <div class="modal-background close-modal" data-modal-id="#modal-64945"></div>
593. <div class="modal-content">
594. <figure class="modal-image image is-marginless">
595. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/bloga3.jpg" alt="">
596. <figcaption></figcaption>
597. </figure>
598. </div>
599. <button aria-label="close" class="delete close-modal" data-modal-id="#modal-64945"></button>
600. </div>
601. <figure class="image is-marginless image-part-lightbox">
602. <a class="open-modal" data-modal-id="#modal-64945">
603. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/bloga3.jpg" alt="" width="800" height="600">
604. </a>
605. <figcaption></figcaption>
606. </figure>
607. </div>
608. </div>
609. </div>
610. </div>
611. </div>
612.  
613.  
614. <div class="container block-paragraph"><div class="columns"><div class="column full content">
615. <p>Microsoft then sends out its initial incident report 45 minutes later. This is reflected immediately on the Microsoft Health page in OfficeExpert TrueDEM. On this page OfficeExpert TrueDEM shows all Microsoft reported incidents and alerts relevant to the specific organization. Adding the Microsoft incident updates as they get posted in a focused and easily navigable overview until the issue is closed by Microsoft 2 days later:</p>
616. </div></div></div>
617.  
618. <div class="container is-fluid block-image show_all  ">
619. <div class="container">
620. <div class="columns is-multiline is-centered pt-5 pb-5">
621. <div class="column is-10 is-12-mobile">
623. <div class="block-image-part">
624. <div aria-hidden="" class="modal" id="modal-64946">
625. <div class="modal-background close-modal" data-modal-id="#modal-64946"></div>
626. <div class="modal-content">
627. <figure class="modal-image image is-marginless">
628. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/bloga2.jpg" alt="">
629. <figcaption></figcaption>
630. </figure>
631. </div>
632. <button aria-label="close" class="delete close-modal" data-modal-id="#modal-64946"></button>
633. </div>
634. <figure class="image is-marginless image-part-lightbox">
635. <a class="open-modal" data-modal-id="#modal-64946">
636. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/bloga2.jpg" alt="" width="800" height="600">
637. </a>
638. <figcaption></figcaption>
639. </figure>
640. </div>
641. </div>
642. </div>
643. </div>
644. </div>
645.  
646.  
647. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_bottom-line">
648. <h3 class="wp-block-heading" id="h-bottom-line">Bottom Line</h3>
649. </div></div></div>
650.  
651. <div class="container block-paragraph"><div class="columns"><div class="column full content">
652. <p>Any disturbance to Microsoft Teams can have a major impact on the operations of organizations. Being able to quickly identify that the problem was Microsoft API related made it possible for admins using OfficeExpert TrueDEM to see immediately that the likely cause was with the Microsoft cloud itself. Eliminating unnecessary research into potential causes. Focusing in on specific networks and ISP&#8217;s, they could even track as services got restored in Europe first and the US later.</p>
653. </div></div></div>
654.  
655. <div class="container block-list"><div class="columns"><div class="column full content">
656. <ul>
657. <li>The issue was first noticeable in Europe having a big impact on, among others, the response times of chats &amp; messages.</li>
658.  
659.  
660.  
661. <li>The issue hit North America nearly an hour later but the effect there was even more severe with response times up to 19 seconds and lasting much longer.</li>
662.  
663.  
664.  
665. <li>OfficeExpert TrueDEM saw and reported the issue 42min before Microsoft acknowledged the incident via their Service Health and 1:45 hours before they send out the first tweet on X.</li>
666.  
667.  
668.  
669. <li>With OfficeExpert TrueDEM, admins were able to see the effects of Microsoft’s ongoing mitigations to their specific organization and users across various regions much more directly than what was being communicated by Microsoft through its X and service health channels.</li>
670. </ul>
671. </div></div></div><p>The post <a href="https://www.panagenda.com/blog/microsoft-teams-down-analyzing-incident-tm710344/">Microsoft Teams down? Analyzing incident TM710344</a> appeared first on <a href="https://www.panagenda.com">panagenda</a>.</p>
672. ]]></content:encoded>
676. </item>
677. <item>
678. <title>A disastrous Teams Town Hall meeting – How OfficeExpert TrueDEM helped isolate the cause</title>
679. <link>https://www.panagenda.com/blog/a-disastrous-teams-town-hall-meeting-how-officeexpert-truedem-helped-isolate-the-cause/</link>
681. <dc:creator><![CDATA[Stefan Fried]]></dc:creator>
682. <pubDate>Mon, 22 Jan 2024 10:04:36 +0000</pubDate>
683. <category><![CDATA[Data Analytics]]></category>
684. <category><![CDATA[Microsoft 365]]></category>
685. <category><![CDATA[Microsoft Teams]]></category>
686. <category><![CDATA[TrueDEM]]></category>
687. <guid isPermaLink="false">https://www.panagenda.com/?p=64820</guid>
688.  
689. <description><![CDATA[<p>Bad Teams calls cause major disruption. See how one issue caused 500 people to not hear what was said and how we helped identify the cause.</p>
690. <p>The post <a href="https://www.panagenda.com/blog/a-disastrous-teams-town-hall-meeting-how-officeexpert-truedem-helped-isolate-the-cause/">A disastrous Teams Town Hall meeting – How OfficeExpert TrueDEM helped isolate the cause</a> appeared first on <a href="https://www.panagenda.com">panagenda</a>.</p>
691. ]]></description>
692. <content:encoded><![CDATA[<div class="container block-paragraph"><div class="columns"><div class="column full content">
693. <p>One of the hardest and most frustrating things about supporting users who are experiencing bad calls, is to get all the right information together. There are so many moving parts that can influence what users experience during a call. From authentication, to the device and peripheral equipment to local network and ISP to the Microsoft cloud itself. All can play a role in the quality of a call. And all that, times the number of participants on the call. As the problem doesn&#8217;t have to originate with the participants experiencing it.</p>
694. </div></div></div>
695.  
696. <div class="container block-paragraph"><div class="columns"><div class="column full content">
697. <p>We often see how difficult tackling bad calls is and the example below is no exception. So, let us take you through how complex it can be to figure out what is going on and how User Experience monitoring can help isolate the cause.</p>
698. </div></div></div>
699.  
700. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_the-situation-">
701. <h2 class="wp-block-heading" id="h-the-situation">The situation:</h2>
702. </div></div></div>
703.  
704. <div class="container block-paragraph"><div class="columns"><div class="column full content">
705. <p>A large Teams <a href="https://support.microsoft.com/en-au/office/get-started-with-town-hall-in-microsoft-teams-33baf0c6-0283-4c15-9617-3013e8d4804f">Town Hall meeting</a> was planned with almost 500 attendees at one of our customers. <br>Attendees were joining from different locations and time zones from both home and office locations. <br>The organizers were all in person at the same office location.</p>
706. </div></div></div>
707.  
708. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_the-problem">
709. <h3 class="wp-block-heading" id="h-the-problem">The problem</h3>
710. </div></div></div>
711.  
712. <div class="container block-paragraph"><div class="columns"><div class="column full content">
713. <p>The meeting started and all was going well until the organizer wanted to unmute an attendee. Bringing them into the discussion on screen. The unmute didn’t seem to work and instead, all of the sudden, audio quality started to break down. For 12-15 minutes, participants were complaining of having trouble hearing or understanding what was going on. Take that against the 500 attendees, and you have more than 100 hours of potential productivity loss! Understandably, this caused a lot of uproar with even C-level attention. And as a consequence, the IT department was tasked to research what happened. </p>
714. </div></div></div>
715.  
716. <div class="container block-paragraph"><div class="columns"><div class="column full content">
717. <p>With the aid of OfficeExpert TrueDEM, we will look at this disastrous Teams Town Hall call to see what happened and what could be done to prevent it from happening again.</p>
718. </div></div></div>
719.  
720. <div class="container is-fluid block-image show_all  ">
721. <div class="container">
722. <div class="columns is-multiline is-centered pt-5 pb-5">
723. <div class="column is-10 is-12-mobile">
725. <div class="block-image-part">
726. <div aria-hidden="" class="modal" id="modal-64824">
727. <div class="modal-background close-modal" data-modal-id="#modal-64824"></div>
728. <div class="modal-content">
729. <figure class="modal-image image is-marginless">
730. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/blog12.jpg" alt="">
731. <figcaption></figcaption>
732. </figure>
733. </div>
734. <button aria-label="close" class="delete close-modal" data-modal-id="#modal-64824"></button>
735. </div>
736. <figure class="image is-marginless image-part-lightbox">
737. <a class="open-modal" data-modal-id="#modal-64824">
738. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/blog12.jpg" alt="" width="800" height="600">
739. </a>
740. <figcaption></figcaption>
741. </figure>
742. </div>
743. </div>
744. </div>
745. </div>
746. </div>
747.  
748.  
749. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_why-good-audio-matters">
750. <h3 class="wp-block-heading">Why good audio matters</h3>
751. </div></div></div>
752.  
753. <div class="container block-paragraph"><div class="columns"><div class="column full content">
754. <p>Audio quality is crucial in Microsoft Teams calls and meetings as audio issues tend to have a much bigger impact than others that involve screen sharing or video. Where blurry video, annoying as it is, can be tolerated for a while; poor audio quality can halt communication in its track. After all, if I can’t see you but still hear you, we can communicate. If I can’t hear you or your audio is garbled… communication becomes impossible.  Unless perhaps you know sign language. Something most of us don’t.</p>
755. </div></div></div>
756.  
757. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_figuring-out-what-happened">
758. <h2 class="wp-block-heading">Figuring out what happened</h2>
759. </div></div></div>
760.  
761. <div class="container block-paragraph"><div class="columns"><div class="column full content">
762. <p>Back to our analysis. To understand and analyze a Microsoft Teams Call, you need to understand the technology. The way Microsoft Teams transmits audio, video and other data.</p>
763. </div></div></div>
764.  
765. <div class="container block-paragraph"><div class="columns"><div class="column full content">
766. <p>In order to transmit a call, Microsoft Teams splits the various inputs (audio, video, screen sharing, applications, etc.) into separate streams. Splitting those again into <strong>inbound </strong>(what you receive from the cloud) streams and <strong>outbound </strong>(what you send to the cloud) streams. Depending on what it is, this is then further split into tiny packets (frames) representing a small amount of audio, video, etc. That way, the size of each individual packet being transmitted is minimal. which in turn means that if <a href="https://support.microsoft.com/en-au/office/monitor-call-and-meeting-quality-in-microsoft-teams-7bb1747c-d91a-4fbb-84f6-ad3f48e73511">packets get lost</a>, impact is minimalized.</p>
767. </div></div></div>
768.  
769. <div class="container block-paragraph"><div class="columns"><div class="column full content">
770. <p>Microsoft Teams transmits each second of audio as <a href="https://learn.microsoft.com/en-us/microsoftteams/platform/bots/calls-and-meetings/real-time-media-concepts#frames-and-frame-rate">a sequence of 50 frames which each contain up to 20ms of speech content</a>. With OfficeExpert TrueDEM we track the Real Time Protocol packets (frames) in both directions on a 30-second interval. For an active speaking attendee, we therefore expect to see around 1,500 audio packets transmitted for every 30-second interval. This is independent of the video and other packets, being sent separately.</p>
771. </div></div></div>
772.  
773. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_starting-the-investigations">
774. <h3 class="wp-block-heading">Starting the investigations</h3>
775. </div></div></div>
776.  
777. <div class="container block-paragraph"><div class="columns"><div class="column full content">
778. <p>As it was a Teams Town Hall meeting and audio went bad, it makes sense to start with looking at the main speaker first. This was after all, the person sending most of the audio that others had trouble hearing.</p>
779. </div></div></div>
780.  
781. <div class="container block-paragraph"><div class="columns"><div class="column full content">
782. <p>The following picture shows that around 7 p.m. (start of the meeting), the number of audio packets sent from her device went up to the expected level and stayed there until approximately 7:51:30 p.m. At that point we see a massive drop in packets that are being sent. This explains why others couldn’t hear her; her audio wasn’t getting through to the cloud, and therefore the other participants!</p>
783. </div></div></div>
784.  
785. <div class="container is-fluid block-image show_all  ">
786. <div class="container">
787. <div class="columns is-multiline is-centered pt-5 pb-5">
788. <div class="column is-10 is-12-mobile">
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791. <div aria-hidden="" class="modal" id="modal-64837">
792. <div class="modal-background close-modal" data-modal-id="#modal-64837"></div>
793. <div class="modal-content">
794. <figure class="modal-image image is-marginless">
795. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/blog17.jpg" alt="">
796. <figcaption></figcaption>
797. </figure>
798. </div>
799. <button aria-label="close" class="delete close-modal" data-modal-id="#modal-64837"></button>
800. </div>
801. <figure class="image is-marginless image-part-lightbox">
802. <a class="open-modal" data-modal-id="#modal-64837">
803. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/blog17.jpg" alt="" width="800" height="600">
804. </a>
805. <figcaption></figcaption>
806. </figure>
807. </div>
808. </div>
809. </div>
810. </div>
811. </div>
812.  
813.  
814. <div class="container block-paragraph"><div class="columns"><div class="column full content">
815. <p>When we look at the raw data for this user, we see the exact point in time when the issue begins and ends. Few audio packets make it through the system.</p>
816. </div></div></div>
817.  
818. <div class="container is-fluid block-image show_all  ">
819. <div class="container">
820. <div class="columns is-multiline is-centered pt-5 pb-5">
821. <div class="column is-10 is-12-mobile">
823. <div class="block-image-part">
824. <div aria-hidden="" class="modal" id="modal-64823">
825. <div class="modal-background close-modal" data-modal-id="#modal-64823"></div>
826. <div class="modal-content">
827. <figure class="modal-image image is-marginless">
828. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/blog11.jpg" alt="">
829. <figcaption></figcaption>
830. </figure>
831. </div>
832. <button aria-label="close" class="delete close-modal" data-modal-id="#modal-64823"></button>
833. </div>
834. <figure class="image is-marginless image-part-lightbox">
835. <a class="open-modal" data-modal-id="#modal-64823">
836. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/blog11.jpg" alt="" width="800" height="600">
837. </a>
838. <figcaption></figcaption>
839. </figure>
840. </div>
841. </div>
842. </div>
843. </div>
844. </div>
845.  
846.  
847. <div class="container block-paragraph"><div class="columns"><div class="column full content">
848. <p>This continued for nearly 12 minutes. Which coincides with what the other users were stating.</p>
849. </div></div></div>
850.  
851. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_the-network">
852. <h3 class="wp-block-heading">The Network</h3>
853. </div></div></div>
854.  
855. <div class="container block-paragraph"><div class="columns"><div class="column full content">
856. <p>So now we know exactly <em>when</em> this happened, can we figure out what was causing it?</p>
857. </div></div></div>
858.  
859. <div class="container block-paragraph"><div class="columns"><div class="column full content">
860. <p>Let’s first look at networking, as bad network connections often cause bad calls. None of the organizers reported any network problems, but as you know, WIFI connections are notorious for being unstable. It makes sense therefore to start there.<br>Looking at the data, we can see that the outbound connection speed was stable across time and did not decrease at the moment the problems started.</p>
861. </div></div></div>
862.  
863. <div class="container is-fluid block-image show_all  ">
864. <div class="container">
865. <div class="columns is-multiline is-centered pt-5 pb-5">
866. <div class="column is-10 is-12-mobile">
868. <div class="block-image-part">
869. <div aria-hidden="" class="modal" id="modal-64838">
870. <div class="modal-background close-modal" data-modal-id="#modal-64838"></div>
871. <div class="modal-content">
872. <figure class="modal-image image is-marginless">
873. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/blog13-1.jpg" alt="">
874. <figcaption></figcaption>
875. </figure>
876. </div>
877. <button aria-label="close" class="delete close-modal" data-modal-id="#modal-64838"></button>
878. </div>
879. <figure class="image is-marginless image-part-lightbox">
880. <a class="open-modal" data-modal-id="#modal-64838">
881. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/blog13-1.jpg" alt="" width="800" height="600">
882. </a>
883. <figcaption></figcaption>
884. </figure>
885. </div>
886. </div>
887. </div>
888. </div>
889. </div>
890.  
891.  
892. <div class="container block-paragraph"><div class="columns"><div class="column full content">
893. <p>What is noticeable is that around the time the audio issue occurred, the device received a large amount of incoming data (see first graph below).</p>
894. </div></div></div>
895.  
896. <div class="container is-fluid block-image show_all  ">
897. <div class="container">
898. <div class="columns is-multiline is-centered pt-5 pb-5">
899. <div class="column is-10 is-12-mobile">
901. <div class="block-image-part">
902. <div aria-hidden="" class="modal" id="modal-64839">
903. <div class="modal-background close-modal" data-modal-id="#modal-64839"></div>
904. <div class="modal-content">
905. <figure class="modal-image image is-marginless">
906. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/blog14-1.jpg" alt="">
907. <figcaption></figcaption>
908. </figure>
909. </div>
910. <button aria-label="close" class="delete close-modal" data-modal-id="#modal-64839"></button>
911. </div>
912. <figure class="image is-marginless image-part-lightbox">
913. <a class="open-modal" data-modal-id="#modal-64839">
914. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/blog14-1.jpg" alt="" width="800" height="600">
915. </a>
916. <figcaption></figcaption>
917. </figure>
918. </div>
919. </div>
920. </div>
921. </div>
922. </div>
923.  
924.  
925. <div class="container block-paragraph"><div class="columns"><div class="column full content">
926. <p>This added inbound traffic seems to be mainly due to incoming video streams. Evidenced by the fact that we start seeing video packages coming in (see below).</p>
927. </div></div></div>
928.  
929. <div class="container is-fluid block-image show_all  ">
930. <div class="container">
931. <div class="columns is-multiline is-centered pt-5 pb-5">
932. <div class="column is-10 is-12-mobile">
934. <div class="block-image-part">
935. <div aria-hidden="" class="modal" id="modal-64840">
936. <div class="modal-background close-modal" data-modal-id="#modal-64840"></div>
937. <div class="modal-content">
938. <figure class="modal-image image is-marginless">
939. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/blog15-1.jpg" alt="">
940. <figcaption></figcaption>
941. </figure>
942. </div>
943. <button aria-label="close" class="delete close-modal" data-modal-id="#modal-64840"></button>
944. </div>
945. <figure class="image is-marginless image-part-lightbox">
946. <a class="open-modal" data-modal-id="#modal-64840">
947. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/blog15-1.jpg" alt="" width="800" height="600">
948. </a>
949. <figcaption></figcaption>
950. </figure>
951. </div>
952. </div>
953. </div>
954. </div>
955. </div>
956.  
957.  
958. <div class="container block-paragraph"><div class="columns"><div class="column full content">
959. <p>~2Mbits/sec inbound Video traffic is normal for receiving inbound video streams but it is interesting to see that the 2Mbit/sec exist only for 2-3 minutes and then fell down to almost zero. This could indicate that the user who was sending the video simply closed their camera. Or that video streams were also not passing through the system anymore.</p>
960. </div></div></div>
961.  
962. <div class="container block-paragraph"><div class="columns"><div class="column full content">
963. <p>By looking at who was ‘sending’ video, we quickly find that only one other user did, which turns out to be the user who was unmuted. Looking at their data, it seems that they simply closed their camera after two minutes. So the inbound video data peak was as expected and lasted only that short because the other user stopped their camera. </p>
964. </div></div></div>
965.  
966. <div class="container is-fluid block-image show_all  ">
967. <div class="container">
968. <div class="columns is-multiline is-centered pt-5 pb-5">
969. <div class="column is-10 is-12-mobile">
971. <div class="block-image-part">
972. <div aria-hidden="" class="modal" id="modal-64832">
973. <div class="modal-background close-modal" data-modal-id="#modal-64832"></div>
974. <div class="modal-content">
975. <figure class="modal-image image is-marginless">
976. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/blog16.jpg" alt="">
977. <figcaption></figcaption>
978. </figure>
979. </div>
980. <button aria-label="close" class="delete close-modal" data-modal-id="#modal-64832"></button>
981. </div>
982. <figure class="image is-marginless image-part-lightbox">
983. <a class="open-modal" data-modal-id="#modal-64832">
984. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/blog16.jpg" alt="" width="800" height="600">
985. </a>
986. <figcaption></figcaption>
987. </figure>
988. </div>
989. </div>
990. </div>
991. </div>
992. </div>
993.  
994.  
995. <div class="container block-paragraph"><div class="columns"><div class="column full content">
996. <p><em>So if it wasn’t the network, was it something happening on the device?</em></p>
997. </div></div></div>
998.  
999. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_closing-in-on-the-device">
1000. <h3 class="wp-block-heading">Closing in on the device</h3>
1001. </div></div></div>
1002.  
1003. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1004. <p>The next step is to look closer as to what is happening on the device of the main speaker. The user where we saw that drop in packets being sent.</p>
1005. </div></div></div>
1006.  
1007. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1008. <p>Looking at the TrueDEM data, we can see that this user was running only Teams and had closed all other programs. CPU &amp; RAM utilization were well within what would be a normal range and showed nothing that would explain 12 minutes of bad audio. In fact, CPU and RAM didn&#8217;t show any noticeable peaks around the time the problems occurred.</p>
1009. </div></div></div>
1010.  
1011. <div class="container is-fluid block-image show_all  ">
1012. <div class="container">
1013. <div class="columns is-multiline is-centered pt-5 pb-5">
1014. <div class="column is-10 is-12-mobile">
1016. <div class="block-image-part">
1017. <div aria-hidden="" class="modal" id="modal-64841">
1018. <div class="modal-background close-modal" data-modal-id="#modal-64841"></div>
1019. <div class="modal-content">
1020. <figure class="modal-image image is-marginless">
1021. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/blog18.jpg" alt="">
1022. <figcaption></figcaption>
1023. </figure>
1024. </div>
1025. <button aria-label="close" class="delete close-modal" data-modal-id="#modal-64841"></button>
1026. </div>
1027. <figure class="image is-marginless image-part-lightbox">
1028. <a class="open-modal" data-modal-id="#modal-64841">
1029. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/blog18.jpg" alt="" width="800" height="600">
1030. </a>
1031. <figcaption></figcaption>
1032. </figure>
1033. </div>
1034. </div>
1035. </div>
1036. </div>
1037. </div>
1038.  
1039.  
1040. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1041. <p><em>Could peripheral input &amp; output devices have played a role?</em></p>
1042. </div></div></div>
1043.  
1044. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1045. <p>Next we look at what capturing &amp; rendering devices are used. The following table shows that the user was using a peripheral AV production system called AV Bridge MatrixMIX to lead the call. Which is a hardware tool to help lead large meetings like a Teams Town Hall and helps manage audio and video as well as other things.</p>
1046. </div></div></div>
1047.  
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1056. <div class="modal-content">
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1058. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/blog2.png" alt="">
1059. <figcaption></figcaption>
1060. </figure>
1061. </div>
1062. <button aria-label="close" class="delete close-modal" data-modal-id="#modal-64842"></button>
1063. </div>
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1066. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/blog2.png" alt="" width="800" height="600">
1067. </a>
1068. <figcaption></figcaption>
1069. </figure>
1070. </div>
1071. </div>
1072. </div>
1073. </div>
1074. </div>
1075.  
1076.  
1077. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1078. <p>We see that around the time that the organizer in the Teams Town Hall meeting is trying to unmute the attendee, inbound video rendering starts. We already know this is because the attendee that was unmuted activated their camera. So not necessarily something you wouldn’t expect.</p>
1079. </div></div></div>
1080.  
1081. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1082. <p>But what is suspect is that this is also the exact moment problems start to arise with the audio.</p>
1083. </div></div></div>
1084.  
1085. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_the-debugging">
1086. <h3 class="wp-block-heading">The debugging</h3>
1087. </div></div></div>
1088.  
1089. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1090. <p>As anyone in this situation likely would, the speaker then tries several things to solve the problem. Including, it seems, stopping the camera and changing the audio system around ~8:02pm. From this moment on, the system uses the internal audio (AMD High Definition Audio Device) instead of the AV Audio bridge and this finally seems to solve the problem, as at that moment audio packets start going out again and the audio problems reside.</p>
1091. </div></div></div>
1092.  
1093. <div class="container is-fluid block-image show_all  ">
1094. <div class="container">
1095. <div class="columns is-multiline is-centered pt-5 pb-5">
1096. <div class="column is-10 is-12-mobile">
1098. <div class="block-image-part">
1099. <div aria-hidden="" class="modal" id="modal-64843">
1100. <div class="modal-background close-modal" data-modal-id="#modal-64843"></div>
1101. <div class="modal-content">
1102. <figure class="modal-image image is-marginless">
1103. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/blog4.png" alt="">
1104. <figcaption></figcaption>
1105. </figure>
1106. </div>
1107. <button aria-label="close" class="delete close-modal" data-modal-id="#modal-64843"></button>
1108. </div>
1109. <figure class="image is-marginless image-part-lightbox">
1110. <a class="open-modal" data-modal-id="#modal-64843">
1111. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/blog4.png" alt="" width="800" height="600">
1112. </a>
1113. <figcaption></figcaption>
1114. </figure>
1115. </div>
1116. </div>
1117. </div>
1118. </div>
1119. </div>
1120.  
1121.  
1122. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1123. <p><em>So, did</em> <em>stopping the audio system solve it or was the camera being turned off also a factor?</em></p>
1124. </div></div></div>
1125.  
1126. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1127. <p>We see (in the table above) that after several minutes (~20:07) the camera is reactivated using the AV Bridge system. Without impacting the number audio packets. It’s therefore very likely that turning off the video by the main speaker wasn’t a factor in this case.</p>
1128. </div></div></div>
1129.  
1130. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_bottom-line">
1131. <h2 class="wp-block-heading">Bottom Line</h2>
1132. </div></div></div>
1133.  
1134. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1135. <p>The following can be deducted based on the facts OfficeExpert TrueDEM has brought to light:</p>
1136. </div></div></div>
1137.  
1138. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1139. <p>The Teams Town Hall meeting was working fine until the moment the unmuted participant is added.</p>
1140. </div></div></div>
1141.  
1142. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1143. <p>At that moment, the AV production system used by the main speaker for video &amp; audio seems to start having problems sending audio (audio packages drop from 1500 to nearly 0 within the span of a minute). Was it the unmuting of the participant, the sudden incoming video data when the unmuted participant activated their camera? Or was it perhaps, unlikely as it seems, just pure coincidence that it happened at that same moment? It is hard to say.</p>
1144. </div></div></div>
1145.  
1146. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1147. <p>Fact is, that the problem clearly originated with the main speaker (no outgoing audio packages) and most likely coming from their external AV production system. As switching from using the external AV Bridge system audio to using the internal device audio seemed to have fixed the issue.</p>
1148. </div></div></div>
1149.  
1150. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_recommendations">
1151. <h3 class="wp-block-heading">Recommendations</h3>
1152. </div></div></div>
1153.  
1154. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1155. <p>The call had been rehearsed and none of the things the organizers did, including unmuting a participant was wrong. However, knowing that it most likely was the AV production system where it originated and that incoming video likely triggered it, means that certain general recommendations can be made and should be verified for future usage:</p>
1156. </div></div></div>
1157.  
1158. <div class="container block-list"><div class="columns"><div class="column full content">
1159. <ul>
1160. <li>Test with the specific AV production system if the situation can be reproduced according to the above scenario. If so, ask the vendor to help debug the problem in the AV production system.</li>
1161.  
1162.  
1163.  
1164. <li>Use wired connections to connect with any audio and/or video rendering equipment you use. As volatile WIFI / Bluetooth connections can cause havoc on a Teams call. Especially if you know that the call is a Teams Town Hall meeting with hundreds of participants.</li>
1165.  
1166.  
1167.  
1168. <li>Make sure that any peripheral equipment you use is certified for use with the Microsoft Teams version you use.</li>
1169.  
1170.  
1171.  
1172. <li>Make sure you use the latest drivers of the devices and equipment.</li>
1173. </ul>
1174. </div></div></div>
1175.  
1176. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1177. <p></p>
1178. </div></div></div>
1179.  
1180. <div class="container is-fluid block-cta-blog show_all ">
1181. <div class="container">
1182. <div class="columns is-multiline is-centered block-cta-blog-content">
1183. <div class="block-cta-blog-text column is-10 has-text-centered">
1184. <p>Are you curious to learn more about how User Experience Monitoring can help you address problems and issues with Microsoft Teams calls in your organization?</p>
1185. </div>
1186. <div class="block-cta-blog-button column is-8 has-text-centered">
1187. <div class="block-button-part">
1188. <div class="block-button-link button-normal">
1189. <a class="button-link" href="https://www.panagenda.com/contact/contact-trial/?type=officeexpert" title="Try OfficeExpert TrueDEM for free!">
1190. <span class="button-text">Try OfficeExpert TrueDEM for free!</span>
1191. <div class="circle">
1192. <span class="icon arrow"></span>
1193. </div>
1194. </a>
1195. </div>
1196. </div>
1197. </div>
1198. </div>
1199. </div>
1200. </div>
1201. <p>The post <a href="https://www.panagenda.com/blog/a-disastrous-teams-town-hall-meeting-how-officeexpert-truedem-helped-isolate-the-cause/">A disastrous Teams Town Hall meeting – How OfficeExpert TrueDEM helped isolate the cause</a> appeared first on <a href="https://www.panagenda.com">panagenda</a>.</p>
1202. ]]></content:encoded>
1206. </item>
1207. <item>
1208. <title>You make all the difference</title>
1209. <link>https://www.panagenda.com/blog/you-make-all-the-difference/</link>
1211. <dc:creator><![CDATA[Florian Vogler]]></dc:creator>
1212. <pubDate>Sat, 23 Dec 2023 09:10:37 +0000</pubDate>
1213. <category><![CDATA[Data Analytics]]></category>
1214. <guid isPermaLink="false">https://www.panagenda.com/?p=64781</guid>
1215.  
1216. <description><![CDATA[<p>Management Summary We would like to express our heartfelt gratitude to all of you who contribute to the continued success of panagenda. You are our customers, partners and friends, the people behind every one of our panagendians, and every single panagendian.We wish you and your beloved ones a wonderful festive season and a healthy, happy, [&#8230;]</p>
1217. <p>The post <a href="https://www.panagenda.com/blog/you-make-all-the-difference/">You make all the difference</a> appeared first on <a href="https://www.panagenda.com">panagenda</a>.</p>
1218. ]]></description>
1219. <content:encoded><![CDATA[<div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_management-summary">
1220. <h2 class="wp-block-heading" id="h-management-summary">Management Summary</h2>
1221. </div></div></div>
1222.  
1223. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1224. <p>We would like to express our heartfelt gratitude to all of you who contribute to the continued success of panagenda. You are our customers, partners and friends, the people behind every one of our panagendians, and every single panagendian.<br>We wish you and your beloved ones a wonderful festive season and a healthy, happy, and successful new year!<br>As for the title of this post: When you have a minute, take the time, and read on:</p>
1225. </div></div></div>
1226.  
1227. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_looking-back-on-2023">
1228. <h2 class="wp-block-heading" id="h-looking-back-on-2023">Looking back on 2023</h2>
1229. </div></div></div>
1230.  
1231. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1232. <p>From a corporate perspective, we were very busy this year with many new releases across our entire portfolio. I would like to personally express my sincere gratitude to all our employees, customers, and partners for their unwavering support and dedication throughout 2023!</p>
1233. </div></div></div>
1234.  
1235. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1236. <p>On a much broader scale, to me personally, this last year was yet another one in a growing row to time and again doubt humanity. Without naming or referencing them, the most significant world events of this and previous years speak for themselves. Across the globe, politics and societies lack to sincerely pursue peace, tolerance, and respect as core values.</p>
1237. </div></div></div>
1238.  
1239. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_what-really-matters">
1240. <h2 class="wp-block-heading" id="h-what-really-matters">What really matters</h2>
1241. </div></div></div>
1242.  
1243. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1244. <p>Speaking of core values, in recent weeks I have come to a somewhat weird realization, especially in connection with the above and the two omnipresent and closer-to-our-business topics artificial intelligence and working from home:</p>
1245. </div></div></div>
1246.  
1247. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1248. <p><strong>People make the difference.</strong></p>
1249. </div></div></div>
1250.  
1251. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1252. <p>To me, working from home (WFH) comes with two primary challenges:</p>
1253. </div></div></div>
1254.  
1255. <div class="container block-list"><div class="columns"><div class="column full content">
1256. <ol>
1257. <li>Not all people can or want to work from home, or don’t want to do so all the time. And when they come to the office, they want to see as many colleagues as possible in person, too.</li>
1258.  
1259.  
1260.  
1261. <li>I miss visiting customers and partners and attending as many (physical) conferences as we used to years ago.</li>
1262. </ol>
1263. </div></div></div>
1264.  
1265. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1266. <p>The topic of artificial intelligence and the huge leaps made in just this last year is full of opportunities, exciting, amazing, disrupting, and daunting at the same time. And as the name suggests, artificial intelligence brings dehumanization into play.</p>
1267. </div></div></div>
1268.  
1269. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1270. <p>Both topics present an ideal opportunity to practice peace, tolerance, and respect for one another. On many occasions and in many places one can witness people taking up a tough, one-sided, or even alienating stance.</p>
1271. </div></div></div>
1272.  
1273. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_instead-of-turning-against-one-another-we-should-turn-to-one-another">
1274. <h2 class="wp-block-heading" id="h-instead-of-turning-against-one-another-we-should-turn-to-one-another">Instead of turning against one another we should turn to one another</h2>
1275. </div></div></div>
1276.  
1277. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1278. <p>Life is not just about a single person’s beliefs or interests.</p>
1279. </div></div></div>
1280.  
1281. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1282. <p>If you don’t want to work from home, can you help others to flourish away from the office? If working from home is good for you, can you help a colleague who would love to meet in person occasionally? If many of us enjoy working from home, can we still try to meet in one location, at an office, or at a conference here and then?</p>
1283. </div></div></div>
1284.  
1285. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1286. <p>If artificial intelligence can be used to do good – or even better –, can you help others learn? If artificial intelligence helps you, can you add a humanizing touch? If artificial intelligence scares you, can you spend time with others to build bridges?</p>
1287. </div></div></div>
1288.  
1289. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1290. <p>Whatever the topic may be, turn to one another.</p>
1291. </div></div></div>
1292.  
1293. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_together-we-make-all-the-difference-or-113">
1294. <h2 class="wp-block-heading" id="h-together-we-make-all-the-difference-or-1-1-3">Together, we make all the difference or 1+1=3</h2>
1295. </div></div></div>
1296.  
1297. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1298. <p>Whilst alone you already make all the difference to the world in touch with you, we always make an even bigger difference together.</p>
1299. </div></div></div>
1300.  
1301. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1302. <p>Together is about much more than just being multiple individuals in the same room, be it virtual or physical.</p>
1303. </div></div></div>
1304.  
1305. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1306. <p>Together is about taking time, taking a step back, or towards others, about being considerate of others, about contributing and listening, about taking and giving, about teaching and learning, about helping, understanding, respecting, and caring = turning to one another.</p>
1307. </div></div></div>
1308.  
1309. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1310. <p>The above-described togetherness matters both privately and professionally: It is what makes us grow together, what sets us apart for the better, and what makes every moment more than just the sum of all parts.</p>
1311. </div></div></div>
1312.  
1313. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_to-a-happy-new-year">
1314. <h2 class="wp-block-heading" id="h-to-a-happy-new-year">To a happy New Year!</h2>
1315. </div></div></div>
1316.  
1317. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1318. <p>I am very much looking forward to making a difference together in 2024 and wish for all your wishes to come true for you and your beloved ones!</p>
1319. </div></div></div><p>The post <a href="https://www.panagenda.com/blog/you-make-all-the-difference/">You make all the difference</a> appeared first on <a href="https://www.panagenda.com">panagenda</a>.</p>
1320. ]]></content:encoded>
1324. </item>
1325. <item>
1326. <title>Customer Information for HCL Nomad Web 1.0.10</title>
1327. <link>https://www.panagenda.com/blog/customer-information-for-hcl-nomad-web-1-0-10/</link>
1329. <dc:creator><![CDATA[Marc Thomas]]></dc:creator>
1330. <pubDate>Wed, 20 Dec 2023 12:40:36 +0000</pubDate>
1331. <category><![CDATA[Collaboration]]></category>
1332. <category><![CDATA[Product News]]></category>
1333. <category><![CDATA[Tips & Tricks]]></category>
1334. <guid isPermaLink="false">https://www.panagenda.com/?p=64676</guid>
1335.  
1336. <description><![CDATA[<p>HCL Nomad Web 1.0.10 brings an integrated designer, HTTP enhancements, new language support, and Domino Restyle updates. It includes offline email functionality, Let’s Encrypt integration, and 16 bug fixes.</p>
1337. <p>The post <a href="https://www.panagenda.com/blog/customer-information-for-hcl-nomad-web-1-0-10/">Customer Information for HCL Nomad Web 1.0.10</a> appeared first on <a href="https://www.panagenda.com">panagenda</a>.</p>
1338. ]]></description>
1339. <content:encoded><![CDATA[<div class="container block-paragraph"><div class="columns"><div class="column full content">
1340. <p>On December 13, 2023, almost exactly a week after the introduction of Domino 14, Nomad Web 1.0.10 was released. Progress continues in big strides! As with previous versions, the new release includes corrections and bug fixes. Additionally, the product regularly receives new features and enhancements, continuing a tradition of ongoing improvement. The same is true here! One can look forward to an integrated designer, enhancements for HTTP configuration, new languages, and Domino Restyle updates.</p>
1341. </div></div></div>
1342.  
1343. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_new-hcl-nomad-web-1010">
1344. <h2 class="wp-block-heading" id="h-new-hcl-nomad-web-1-0-10">New HCL Nomad Web 1.0.10</h2>
1345. </div></div></div>
1346.  
1347. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_nomad-designer">
1348. <h3 class="wp-block-heading" id="h-nomad-designer">Nomad Designer</h3>
1349. </div></div></div>
1350.  
1351. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1352. <p>Starting with the most extensive new feature, Nomad 1.0.10 now includes a &#8220;Designer&#8221; (development tool) within the product. This means you can now create or edit your applications directly from the browser.</p>
1353. </div></div></div>
1354.  
1355. <div class="container is-fluid block-image show_all  ">
1356. <div class="container">
1357. <div class="columns is-multiline is-centered pt-5 pb-5">
1358. <div class="column is-10 is-12-mobile">
1360. <div class="block-image-part">
1361. <figure class="image is-marginless">
1362. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/Snag_80be944d.png" alt="HCL Nomad context options" width="1200" height="800">
1363. <figcaption></figcaption>
1364. </figure>
1365. </div>
1366. </div>
1367. </div>
1368. </div>
1369. </div>
1370.  
1371.  
1372. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1373. <p>With a click in the context menu, you gain access to the new function. It&#8217;s important to know that you need at least developer rights on the database for this option to be displayed.</p>
1374. </div></div></div>
1375.  
1376. <div class="container is-fluid block-image show_all  ">
1377. <div class="container">
1378. <div class="columns is-multiline is-centered pt-5 pb-5">
1379. <div class="column is-10 is-12-mobile">
1381. <div class="block-image-part">
1382. <figure class="image is-marginless">
1383. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/Snag_80be8151.png" alt="Nomad Designer" width="1200" height="800">
1384. <figcaption></figcaption>
1385. </figure>
1386. </div>
1387. </div>
1388. </div>
1389. </div>
1390. </div>
1391.  
1392.  
1393. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1394. <p>The Designer App opens in a new browser window and can be used immediately. Due to technology constraints, there are some limitations, but this should not deter anyone from taking a look.</p>
1395. </div></div></div>
1396.  
1397. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_important-to-know">
1398. <h4 class="wp-block-heading" id="h-important-to-know">Important to know!</h4>
1399. </div></div></div>
1400.  
1401. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1402. <p>The Nomad Designer in Nomad Web 1.0.10 is initially only available in English. This might sound trivial, but it can cause confusion because the Designer is only displayed in the context menu if the browser is also set to English.</p>
1403. </div></div></div>
1404.  
1405. <div class="container is-fluid block-image show_all  ">
1406. <div class="container">
1407. <div class="columns is-multiline is-centered pt-5 pb-5">
1408. <div class="column is-10 is-12-mobile">
1410. <div class="block-image-part">
1411. <figure class="image is-marginless">
1412. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/Snag_80d88654.png" alt="HCL Nomad Designer (english only)" width="1200" height="800">
1413. <figcaption></figcaption>
1414. </figure>
1415. </div>
1416. </div>
1417. </div>
1418. </div>
1419. </div>
1420.  
1421.  
1422. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1423. <p>In the screenshot, you see the HCL Nomad Client with the identical user in both instances. However, one browser is configured in German while the other is set to English.</p>
1424. </div></div></div>
1425.  
1426. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_designer-and-marvelclient">
1427. <h4 class="wp-block-heading" id="h-designer-and-marvelclient">Designer and MarvelClient</h4>
1428. </div></div></div>
1429.  
1430. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1431. <p><br>For all the administrators out there who are wondering how to ensure that their users don&#8217;t accidentally or intentionally open the Designer for a database, just because they might technically have the permission to do so.</p>
1432. </div></div></div>
1433.  
1434. <div class="container is-fluid block-image show_all  ">
1435. <div class="container">
1436. <div class="columns is-multiline is-centered pt-5 pb-5">
1437. <div class="column is-10 is-12-mobile">
1439. <div class="block-image-part">
1440. <figure class="image is-marginless">
1441. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/Snag_9b6909d9.png" alt="MarvelClient Nomad action" width="1200" height="800">
1442. <figcaption></figcaption>
1443. </figure>
1444. </div>
1445. </div>
1446. </div>
1447. </div>
1448. </div>
1449.  
1450.  
1451. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1452. <p>With MarvelClient, you can of course configure whether a certain user group should be allowed to use the Designer or not.</p>
1453. </div></div></div>
1454.  
1455. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_more-new-features">
1456. <h3 class="wp-block-heading" id="h-more-new-features">More new features</h3>
1457. </div></div></div>
1458.  
1459. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_sending-email-offline">
1460. <h4 class="wp-block-heading" id="h-sending-email-offline">Sending Email Offline</h4>
1461. </div></div></div>
1462.  
1463. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1464. <p>Users can now send emails offline via a local mailbox. More information is available in the &#8220;<a href="https://help.hcltechsw.com/nomad/1.0_web/nomadweb_offline_mode.html" target="_blank" rel="noreferrer noopener">Offline Mode</a>&#8221; section.</p>
1465. </div></div></div>
1466.  
1467. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_http-connections">
1468. <h4 class="wp-block-heading" id="h-http-connections">HTTP-Connections</h4>
1469. </div></div></div>
1470.  
1471. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1472. <p>The Nomad server on Domino now allows HTTP in addition to HTTPS. You can read about the Details <a href="https://help.hcltechsw.com/nomad/1.0_admin/using_reverse_proxy.html" target="_blank" rel="noreferrer noopener">here</a>.</p>
1473. </div></div></div>
1474.  
1475. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_optional-http-headers">
1476. <h4 class="wp-block-heading" id="h-optional-http-headers">Optional HTTP-Headers</h4>
1477. </div></div></div>
1478.  
1479. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1480. <p>The server now offers the option to include optional HTTP headers.</p>
1481. </div></div></div>
1482.  
1483. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_lets-encrypt-flows">
1484. <h4 class="wp-block-heading" id="h-let-s-encrypt-flows">Let&#8217;s Encrypt-Flows</h4>
1485. </div></div></div>
1486.  
1487. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1488. <p>Now supports Let’s Encrypt for certificate management. You can read more about how this works <a href="https://help.hcltechsw.com/nomad/1.0_admin/config_options.html" target="_blank" rel="noreferrer noopener">here</a>.</p>
1489. </div></div></div>
1490.  
1491. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_language-support">
1492. <h4 class="wp-block-heading" id="h-language-support">Language Support</h4>
1493. </div></div></div>
1494.  
1495. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1496. <p>Expanded to include Catalan, Czech, Hungarian, Slovenian, and Thai.</p>
1497. </div></div></div>
1498.  
1499. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_domino-restyle-updates">
1500. <h4 class="wp-block-heading" id="h-domino-restyle-updates">Domino Restyle-Updates</h4>
1501. </div></div></div>
1502.  
1503. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1504. <p>Restyle provides enhanced customization options for theme colors and design components. Users can now adjust various properties like colors, borders, and more to create diverse designs, including colorful or minimalistic action bars. The flexibility extends from rewriting entire themes to tweaking individual properties. Additionally, Restyle introduces a feature allowing users to make copies of applications for restyling, eliminating the need to modify the original application directly. The update also includes the ability to change action icons and selection markers for a more personalized interface. These updates are accompanied by performance improvements, enhancing the overall user experience with Restyle.</p>
1505. </div></div></div>
1506.  
1507. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1508. <p>A complete list of new features in Nomad Web can be found in the documentation under &#8220;<a href="https://help.hcltechsw.com/nomad/1.0_web/nomad_web_new.html" target="_blank" rel="noreferrer noopener">What´s new in HCL Nomad&#8230;</a>&#8220;.</p>
1509. </div></div></div>
1510.  
1511. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_16-fixes-in-hcl-nomad-web-1010">
1512. <h2 class="wp-block-heading" id="h-16-fixes-in-hcl-nomad-web-1-0-10">16 Fixes in HCL Nomad Web 1.0.10</h2>
1513. </div></div></div>
1514.  
1515. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1516. <p>The latest version of HCL Nomad Web includes 16 bug fixes, which alone is a compelling reason for an update to this version. For those interested in the details, there is a detailed list of documented corrections and the corresponding Knowledge Base article.</p>
1517. </div></div></div>
1518.  
1519. <div class="block-table table-container column is-full">
1520. <figure class="wp-block-table"><table><tbody><tr><td><strong>Issue Identifiers</strong></td><td><strong>Defect Article</strong></td><td><strong>Details</strong></td></tr><tr><td>NWASM-3466</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0109105" target="_blank" rel="noreferrer noopener">KB0109105</a></td><td>Construct file paths using xx instead of OSDirectoryScan for improved performance</td></tr><tr><td>NWASM-5029</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0106753" target="_blank" rel="noreferrer noopener">KB0106753</a></td><td>Scrolling in a view skips over nested rows</td></tr><tr><td>NWASM-5862</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0109106" target="_blank" rel="noreferrer noopener">KB0109106</a></td><td>notes.ini has /&#8217;s on the ends of directories while Notes does not</td></tr><tr><td>NWASM-5932</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0107788" target="_blank" rel="noreferrer noopener">KB0107788</a></td><td>File -&gt; Export overwriting an existing file fails</td></tr><tr><td>NWASM-5935</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0107742" target="_blank" rel="noreferrer noopener">KB0107742</a></td><td>Scrolling on categorised views not working as per HCL Notes client</td></tr><tr><td>NWASM-5957</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0109128" target="_blank" rel="noreferrer noopener">KB0109128</a></td><td>&#8220;ResizeObserver loop completed with undelivered notifications&#8221; error on Notes ID password screen with LastPass browser plugin</td></tr><tr><td>NWASM-5988</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0107786" target="_blank" rel="noreferrer noopener">KB0107786</a></td><td>Browser suggests to save the Notes ID password in both username and password fields for non-English browsers</td></tr><tr><td>NWASM-6112</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0108147" target="_blank" rel="noreferrer noopener">KB0108147</a></td><td>ListBox fields not displaying properly</td></tr><tr><td>NWASM-6170</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0109107" target="_blank" rel="noreferrer noopener">KB0109107</a></td><td>Embedded views not scrolling with the &#8220;Disable scrollbars&#8221; property turned off</td></tr><tr><td>NWASM-6175</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0108185" target="_blank" rel="noreferrer noopener">KB0108185</a></td><td>LotusScript: NotesStream.Open() does not handle &#8220;vfs:&#8221; file names</td></tr><tr><td>NWASM-6193</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0108818" target="_blank" rel="noreferrer noopener">KB0108818</a></td><td>Character size too large for date fields in Nomad for web browsers</td></tr><tr><td>NWASM-6206</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0108381" target="_blank" rel="noreferrer noopener">KB0108381</a></td><td>Support local storage using ExtractFile method for EmbedObject</td></tr><tr><td>NWASM-6220</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0108521" target="_blank" rel="noreferrer noopener">KB0108521</a></td><td>Combobox style differences between Nomad and Notes</td></tr><tr><td>NWASM-6247</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0108675" target="_blank" rel="noreferrer noopener">KB0108675</a></td><td>Combobox remembers and selects previous item after delete and add</td></tr><tr><td>NWASM-6379</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0108819" target="_blank" rel="noreferrer noopener">KB0108819</a></td><td>Focus is not properly set upon returning from a nested dialog</td></tr><tr><td>NWASM-6395</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0109016" target="_blank" rel="noreferrer noopener">KB0109016</a></td><td>View jumps back to top when scrolling up by mouse wheel or scroll gesture</td></tr></tbody></table><figcaption class="wp-element-caption">Fixlist HCL Nomad Web 1.0.10</figcaption></figure>
1521. </div>
1522.  
1523. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1524. <p>You can find the complete documentation and release notes at the following links:</p>
1525. </div></div></div>
1526.  
1527. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1528. <p><a href="https://help.hcltechsw.com/nomad/1.0_web/nomad_web.html" target="_blank" rel="noreferrer noopener">HCL Nomad for web browsers 1.0.x User Documentation (hcltechsw.com)</a><br><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0090289" target="_blank" rel="noreferrer noopener">Release Notes for HCL Nomad for web browsers</a></p>
1529. </div></div></div>
1530.  
1531. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_how-to-get-the-latest-version">
1532. <h2 class="wp-block-heading" id="h-how-to-get-the-latest-version">How to get the latest version?</h2>
1533. </div></div></div>
1534.  
1535. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1536. <p>Since the release of Domino 14, the new download portal has moved out of beta and is now the official source for all HCL software resources. You can access it at:</p>
1537. </div></div></div>
1538.  
1539. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1540. <p><strong><a href="https://my.hcltechsw.com" target="_blank" rel="noreferrer noopener">https://my.hcltechsw.com</a></strong></p>
1541. </div></div></div>
1542.  
1543. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1544. <p>For downloading HCL Nomad Web 1.0.10, you can use the following direct link: <a href="https://my.hcltechsw.com/downloads/domino/nomad/1.0.10" target="_blank" rel="noreferrer noopener">NOMAD</a></p>
1545. </div></div></div>
1546.  
1547. <div class="container is-fluid block-image show_all  ">
1548. <div class="container">
1549. <div class="columns is-multiline is-centered pt-5 pb-5">
1550. <div class="column is-10 is-12-mobile">
1552. <div class="block-image-part">
1553. <figure class="image is-marginless">
1554. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/Snag_80fe27ff.png" alt="Nomad 1.0.10 ressources" width="1200" height="800">
1555. <figcaption></figcaption>
1556. </figure>
1557. </div>
1558. </div>
1559. </div>
1560. </div>
1561. </div>
1562.  
1563.  
1564. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1565. <p>As you can see, packages for &#8220;HCL SafeLinx&#8221; and Domino are available in versions 12.0.2 and 14. Integration is simple and can be done quickly.</p>
1566. </div></div></div>
1567.  
1568. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_conclusion">
1569. <h2 class="wp-block-heading" id="h-conclusion">Conclusion</h2>
1570. </div></div></div>
1571.  
1572. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1573. <p>Apart from the language-dependent display of the Nomad Designer, we have once again received a good and recommendable release with HCL Nomad Web 1.0.10. For those who want to delve a bit more into the topic of HCL Nomad Web, I would like to point out the recording of one of our webinars.</p>
1574. </div></div></div>
1575.  
1576. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_the-ultimate-guide-for-hcl-nomad-web-administrators">
1577. <h3 class="wp-block-heading" id="h-the-ultimate-guide-for-hcl-nomad-web-administrators">The Ultimate Guide for HCL Nomad Web Administrators</h3>
1578. </div></div></div>
1579.  
1580. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1581. <p>This webinar is available to you in both English and German:</p>
1582. </div></div></div>
1583.  
1584. <div class="container block-list"><div class="columns"><div class="column full content">
1585. <ul>
1586. <li><a href="https://www.panagenda.com/webinars/the-ultimate-administrators-guide-to-hcl-nomad-web/" target="_blank" rel="noreferrer noopener">The Ultimate Administrator’s Guide to HCL Nomad Web</a></li>
1587.  
1588.  
1589.  
1590. <li><a href="https://www.panagenda.com/webinars/die-ultimative-anleitung-fur-hcl-nomad-web-administratoren/" target="_blank" rel="noreferrer noopener">Die ultimative Anleitung für HCL Nomad Web Administratoren</a></li>
1591. </ul>
1592. </div></div></div>
1593.  
1594. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1595. <p>If you have any further questions about HCL</p>
1596. </div></div></div>
1597.  
1598. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1599. <p></p>
1600. </div></div></div><p>The post <a href="https://www.panagenda.com/blog/customer-information-for-hcl-nomad-web-1-0-10/">Customer Information for HCL Nomad Web 1.0.10</a> appeared first on <a href="https://www.panagenda.com">panagenda</a>.</p>
1601. ]]></content:encoded>
1605. </item>
1606. <item>
1607. <title>How to support Microsoft Teams Call Quality proactively</title>
1608. <link>https://www.panagenda.com/blog/how-to-support-microsoft-teams-call-quality-proactively/</link>
1610. <dc:creator><![CDATA[Femke Goedhart]]></dc:creator>
1611. <pubDate>Fri, 08 Dec 2023 09:08:48 +0000</pubDate>
1612. <category><![CDATA[Data Analytics]]></category>
1613. <category><![CDATA[Product News]]></category>
1614. <category><![CDATA[Call analytics]]></category>
1615. <category><![CDATA[Hybrid Workplace]]></category>
1616. <category><![CDATA[Microsoft 365]]></category>
1617. <category><![CDATA[Microsoft Teams]]></category>
1618. <category><![CDATA[OfficeExpert]]></category>
1619. <category><![CDATA[TrueDEM]]></category>
1620. <guid isPermaLink="false">https://www.panagenda.com/?p=64569</guid>
1621.  
1622. <description><![CDATA[<p>Supporting Microsoft Teams call quality can be a challenge. Desperately needed data and metrics are not all in one place or even obtainable and even if you do get them, you often only have one perspective on one call in the past. Read why real time insights across the organization are needed for proactive Teams Call quality support. </p>
1623. <p>The post <a href="https://www.panagenda.com/blog/how-to-support-microsoft-teams-call-quality-proactively/">How to support Microsoft Teams Call Quality proactively</a> appeared first on <a href="https://www.panagenda.com">panagenda</a>.</p>
1624. ]]></description>
1625. <content:encoded><![CDATA[<div class="container block-paragraph"><div class="columns"><div class="column full content">
1626. <p>One of the biggest challenges for support teams is to implement focused and cost-effective ways of monitoring and troubleshooting the performance and quality of their unified communications (UC) systems. Proactive Teams call quality support therefor often doesn&#8217;t happen and even reactive support when users call the helpdesk can be a struggle. Not because of lack of intention, but of lack of insight into what is really happening. </p>
1627. </div></div></div>
1628.  
1629. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1630. <p>What troubleshooting experts need is granular, near real-time as well as historical data about the network, devices, ISPs and users involved in problematic Microsoft Teams calls. What they most times have to work with is a mismatch of data from different admin portals, the device logs, other monitoring tooling and a big headache to get it all together into one cohesive overview.</p>
1631. </div></div></div>
1632.  
1633. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1634. <p>Not only that, but some of the requested data is not available at all or only in aggregated form. And teaming up with other groups of subject matter experts to collect and align different data types from various, mostly siloed working solutions, has a significant impact on cost per ticket, MTTR (Mean Time <a>To</a> Resolution) and increases the workload of all teams involved.</p>
1635. </div></div></div>
1636.  
1637. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1638. <p>This automatically leads to most support teams predominantly working reactively when supporting users in Microsoft Teams. Responding to complaints and support tickets as they come in.</p>
1639. </div></div></div>
1640.  
1641. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_the-challenge-of-support-getting-the-right-data-to-help-the-user">
1642. <h3 class="wp-block-heading" id="h-the-challenge-of-support-getting-the-right-data-to-help-the-user">The challenge of support &#8211; getting the right data to help the user</h3>
1643. </div></div></div>
1644.  
1645. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1646. <p>There is an obvious need for an expert solution that provides the right level and type of data from all involved layers (endpoint, home/company network, ISP, Microsoft) for both proactive and reactive support. A solution that brings the data together for all participants of a call &#8211; automatically and designed for fast troubleshooting. </p>
1647. </div></div></div>
1648.  
1649. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1650. <p>Not just to address tickets and incidents but also to proactively monitor what’s going on and to see where actions might be required. Even before users start calling their service desk. As reports have shown many users don&#8217;t even call for support if and when issues arise and up to <a href="https://www.forrester.com/blogs/despite-it-heroics-technology-is-systematically-failing-employees/">60% have some form of long running IT issues the service desk can&#8217;t help them fix</a>. Team call quality can be an excellent &#8216;canary in the coal mine&#8217; for problems with a user&#8217;s device and/or network connectivity as any degradation in those will often have an immediate and noticeable effect on sound and video quality.  So timely and even proactive Teams call quality support measures like early identification of problems can reduce user frustration as well as relieve the often already stretched support process. Not just for Teams call problems but other issues as well.</p>
1651. </div></div></div>
1652.  
1653. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1654. <p>That is where OfficeExpert TrueDEM Advanced provides help. As it offers not only direct insight into the situation of an individual user, but also allows you to step back and take an helicopter view across all ongoing calls in your tenant and networks. So that you can quickly identify problems with your local networks and issues your users might be having while in Teams calls. </p>
1655. </div></div></div>
1656.  
1657. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_looking-from-above-nbsp-seeing-the-active-calls-in-your-tenant">
1658. <h3 class="wp-block-heading" id="h-looking-from-above-nbsp-seeing-the-active-calls-in-your-tenant">Looking from above &nbsp;&#8211; Seeing the active calls in your tenant</h3>
1659. </div></div></div>
1660.  
1661. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1662. <p>Let´s start at tenant level where you can see all the calls that are currently running across the entire organization and identify the networks that have ongoing calls with problems, such as poor audio or video quality, dropped calls, etc. &nbsp;This immediately tells you where to focus and which groups of users might be impacted.</p>
1663. </div></div></div>
1664.  
1665. <div class="container is-fluid block-image show_all  ">
1666. <div class="container">
1667. <div class="columns is-multiline is-centered pt-5 pb-5">
1668. <div class="column is-10 is-12-mobile">
1670. <div class="block-image-part">
1671. <div aria-hidden="" class="modal" id="modal-64571">
1672. <div class="modal-background close-modal" data-modal-id="#modal-64571"></div>
1673. <div class="modal-content">
1674. <figure class="modal-image image is-marginless">
1675. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/live-calls-overview.jpg" alt="Live calls overview">
1676. <figcaption></figcaption>
1677. </figure>
1678. </div>
1679. <button aria-label="close" class="delete close-modal" data-modal-id="#modal-64571"></button>
1680. </div>
1681. <figure class="image is-marginless image-part-lightbox">
1682. <a class="open-modal" data-modal-id="#modal-64571">
1683. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/live-calls-overview.jpg" alt="Live calls overview" width="800" height="600">
1684. </a>
1685. <figcaption></figcaption>
1686. </figure>
1687. </div>
1688. </div>
1689. </div>
1690. </div>
1691. </div>
1692.  
1693.  
1694. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_identifying-developing-problems-drilldown-on-network">
1695. <h3 class="wp-block-heading">Identifying developing problems &#8211; Drilldown on Network</h3>
1696. </div></div></div>
1697.  
1698. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1699. <p>Once you select a network for more thorough analysis, you will have immediate insight &nbsp;into the types of problems that are occurring in the selected network. &nbsp;Showing you the distribution of distinct types of issues (such as jitter, packet loss, latency, etc.) and further insight about the users who are experiencing them.</p>
1700. </div></div></div>
1701.  
1702. <div class="container is-fluid block-image show_all  ">
1703. <div class="container">
1704. <div class="columns is-multiline is-centered pt-5 pb-5">
1705. <div class="column is-10 is-12-mobile">
1707. <div class="block-image-part">
1708. <div aria-hidden="" class="modal" id="modal-64572">
1709. <div class="modal-background close-modal" data-modal-id="#modal-64572"></div>
1710. <div class="modal-content">
1711. <figure class="modal-image image is-marginless">
1712. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/Live-calls-per-network-insights.png" alt="Overview of ongoing calls within a selected network">
1713. <figcaption></figcaption>
1714. </figure>
1715. </div>
1716. <button aria-label="close" class="delete close-modal" data-modal-id="#modal-64572"></button>
1717. </div>
1718. <figure class="image is-marginless image-part-lightbox">
1719. <a class="open-modal" data-modal-id="#modal-64572">
1720. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/Live-calls-per-network-insights.png" alt="Overview of ongoing calls within a selected network" width="800" height="600">
1721. </a>
1722. <figcaption></figcaption>
1723. </figure>
1724. </div>
1725. </div>
1726. </div>
1727. </div>
1728. </div>
1729.  
1730.  
1731. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_what-is-happening-on-this-desktop-drilldown-to-ongoing-call-metrics">
1732. <h3 class="wp-block-heading">What is happening on this desktop? &#8211; Drilldown to ongoing call metrics</h3>
1733. </div></div></div>
1734.  
1735. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1736. <p>Next, you drill down into the current situation of a single user in an active call and show the relevant metrics and indicators of their call quality. This provides you with the information you might need to identify problems and causes. While the call is ongoing and even before users themselves might report them. From what is currently happening on the user&#8217;s device, their network connectivity and ISP quality as well as specific metrics around audio, video and screen sharing. </p>
1737. </div></div></div>
1738.  
1739. <div class="container is-fluid block-image show_all  ">
1740. <div class="container">
1741. <div class="columns is-multiline is-centered pt-5 pb-5">
1742. <div class="column is-10 is-12-mobile">
1744. <div class="block-image-part">
1745. <div aria-hidden="" class="modal" id="modal-64573">
1746. <div class="modal-background close-modal" data-modal-id="#modal-64573"></div>
1747. <div class="modal-content">
1748. <figure class="modal-image image is-marginless">
1749. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/Live-Call-analytics-1.jpg" alt="Debug data for a user in an ongoing call">
1750. <figcaption></figcaption>
1751. </figure>
1752. </div>
1753. <button aria-label="close" class="delete close-modal" data-modal-id="#modal-64573"></button>
1754. </div>
1755. <figure class="image is-marginless image-part-lightbox">
1756. <a class="open-modal" data-modal-id="#modal-64573">
1757. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/Live-Call-analytics-1.jpg" alt="Debug data for a user in an ongoing call" width="800" height="600">
1758. </a>
1759. <figcaption></figcaption>
1760. </figure>
1761. </div>
1762. </div>
1763. </div>
1764. </div>
1765. </div>
1766.  
1767.  
1768. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1769. <p>The data in this dashboard, is near real time with only a few minutes delay due to the natural delays that occur during collection from every endpoint and network involved plus processing.</p>
1770. </div></div></div>
1771.  
1772. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_seeing-it-as-it-happens-streaming-metrics">
1773. <h3 class="wp-block-heading">Seeing it as it happens &#8211; Streaming metrics</h3>
1774. </div></div></div>
1775.  
1776. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1777. <p>However, should you really want to see &nbsp;the unprocessed real-time data directly from the endpoint and the Microsoft Teams client of a selected user while they are in a call, then OfficeExpert TrueDEM Advanced provides Live Streaming details that are updated in a 30-second interval as well.</p>
1778. </div></div></div>
1779.  
1780. <div class="container is-fluid block-image show_all  ">
1781. <div class="container">
1782. <div class="columns is-multiline is-centered pt-5 pb-5">
1783. <div class="column is-10 is-12-mobile">
1785. <div class="block-image-part">
1786. <div aria-hidden="" class="modal" id="modal-64576">
1787. <div class="modal-background close-modal" data-modal-id="#modal-64576"></div>
1788. <div class="modal-content">
1789. <figure class="modal-image image is-marginless">
1790. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/Streamingcall.jpg" alt="Streaming data for an ongoing call">
1791. <figcaption></figcaption>
1792. </figure>
1793. </div>
1794. <button aria-label="close" class="delete close-modal" data-modal-id="#modal-64576"></button>
1795. </div>
1796. <figure class="image is-marginless image-part-lightbox">
1797. <a class="open-modal" data-modal-id="#modal-64576">
1798. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/Streamingcall.jpg" alt="Streaming data for an ongoing call" width="800" height="600">
1799. </a>
1800. <figcaption></figcaption>
1801. </figure>
1802. </div>
1803. </div>
1804. </div>
1805. </div>
1806. </div>
1807.  
1808.  
1809. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1810. <p>In short, we just went from the high-level helicopter view across the organization all the way down to a network and individual user as they are experiencing the call quality at that moment, in just a view clicks. . Showing you all the information needed that would otherwise take you hours to collect and collate without having to disturb the user or pull together data from multiple sources. In time and with ease.</p>
1811. </div></div></div>
1812.  
1813. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_but-what-if-i-need-to-look-back-retrospective-inspection">
1814. <h3 class="wp-block-heading">But what if I need to look back? &#8211; Retrospective inspection</h3>
1815. </div></div></div>
1816.  
1817. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1818. <p>Having live insight doesn’t replace the need to also be able to do retrospective anaylsis. As we all know, Microsoft CQD data offers you only aggregated (averaged) information after the fact, which will not help you if you need to support a user that complains about a string of bad calls. Here too, OfficeExpert TrueDEM Advanced jumps out ahead as it does not just give you these insights as calls are ongoing, but, for post-mortem analysis, keeps the data at maximum granularity and without any aggregation for up to 30 days per call and user. &nbsp;So that even when a user calls later, you can still analyze and cross check the user experience and call quality across multiple calls and multiple days. Allowing you to identify the specific conditions and situations that might be causing the problem and advise the user about the solution.</p>
1819. </div></div></div>
1820.  
1821. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_ready-for-lift-off-true-teams-call-quality-support">
1822. <h2 class="wp-block-heading">Ready for lift off &#8211; True Teams call quality support</h2>
1823. </div></div></div>
1824.  
1825. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1826. <p>All the above as well as all the other insights OfficeExpert TrueDEM Advanced provides will help your team improve both your proactive Teams call quality support as well as the MTTR for reported incidents. It helps your team diagnose the root cause of problems and provide more accurate and timely support thanks to the availability of granular and pre-processed data for all calls. The built-in automatic pattern identification will help you perform very targeted and preventive infrastructure optimization that will result in fast and proactive remediation thus reducing your Microsoft Teams UC support cost and efforts by up to 70-90%. </p>
1827. </div></div></div>
1828.  
1829. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1830. <p>Interested in learning more? <a href="https://www.panagenda.com/contact/contact-trial/?type=officeexpert">Get your personal Trial of OfficeExpert TrueDEM</a> Advanced and let data speak for itself! Our experienced consultants will guide and help you unveil critical data points to make sure you have true proof of value.</p>
1831. </div></div></div>
1832.  
1833. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1834. <p>Please feel free to contact us for further information.</p>
1835. </div></div></div><p>The post <a href="https://www.panagenda.com/blog/how-to-support-microsoft-teams-call-quality-proactively/">How to support Microsoft Teams Call Quality proactively</a> appeared first on <a href="https://www.panagenda.com">panagenda</a>.</p>
1836. ]]></content:encoded>
1840. </item>
1841. <item>
1842. <title>Customer Information for Domino 9.0.x and 10.0.x</title>
1843. <link>https://www.panagenda.com/blog/customer-information-for-domino-9-0-x-and-10-0-x/</link>
1845. <dc:creator><![CDATA[Marc Thomas]]></dc:creator>
1846. <pubDate>Mon, 09 Oct 2023 15:00:08 +0000</pubDate>
1847. <category><![CDATA[Collaboration]]></category>
1848. <category><![CDATA[Tips & Tricks]]></category>
1849. <guid isPermaLink="false">https://www.panagenda.com/?p=64317</guid>
1850.  
1851. <description><![CDATA[<p>HCL recently released FP10 IF12 for Domino 9.0.1, addressing specific issues including a security vulnerability. The End of Support for this version is slated for June 1, 2024.</p>
1852. <p>The post <a href="https://www.panagenda.com/blog/customer-information-for-domino-9-0-x-and-10-0-x/">Customer Information for Domino 9.0.x and 10.0.x</a> appeared first on <a href="https://www.panagenda.com">panagenda</a>.</p>
1853. ]]></description>
1854. <content:encoded><![CDATA[<div class="container block-paragraph"><div class="columns"><div class="column full content">
1855. <p>When IBM Domino 9.0.1 saw the light of day in 2013, no one thought that 10 years later in September 2023 we would still be talking about this version. And not just talking! Notes and Domino 9.0.1 still have a considerable install base to this day.</p>
1856. </div></div></div>
1857.  
1858. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1859. <p>It was not without reason that first IBM and later HCL long kept the EOL (End of Life) of this version: 10 years of continued support still seems to match major vendor release cycles, if not customer expectations or requirements.</p>
1860. </div></div></div>
1861.  
1862. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1863. <p><strong>HCL recently shiped the new Fixpack 10 Interim Fix 12 for Domino 9.0.1.</strong></p>
1864. </div></div></div>
1865.  
1866. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_dont-upgrade-to-the-wrong-release">
1867. <h2 class="wp-block-heading" id="h-don-t-upgrade-to-the-wrong-release">Don&#8217;t upgrade to the wrong release</h2>
1868. </div></div></div>
1869.  
1870. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1871. <p><a href="https://www.ibm.com/docs/en/announcements/archive/ENUSZP16-0474" target="_blank" rel="noreferrer noopener">IBM already announced in 2016</a> that they would maintain support for Notes and Domino 9.0.1 until September 2021.</p>
1872. </div></div></div>
1873.  
1874. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1875. <p>Following the acquisition of Notes and Domino, HCL further extended the time frame until end 2021, and beyond. <a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0085697" target="_blank" rel="noreferrer noopener">A list of exceptions</a> was published for which availability or support ended before or as of January 1, 2022. The general support for Notes and Domino 9.0.1, however, remained upright.</p>
1876. </div></div></div>
1877.  
1878. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_end-of-marketing-december-1-2022">
1879. <h3 class="wp-block-heading" id="h-end-of-marketing-december-1-2022">End of Marketing (December 1, 2022)</h3>
1880. </div></div></div>
1881.  
1882. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1883. <p>To me it seems that HCL is pursuing two different goals at the same time:</p>
1884. </div></div></div>
1885.  
1886. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1887. <p>On the one hand, there has always been, and continues to be, a desire to encourage as many customers as possible to upgrade Notes and Domino to newer versions as early as possible. If all customers were on more recent releases, HCL could discontinue the support of older versions earlier and concentrate more on newer releases. Also, with the latest release 12.0.2 FP2, customers benefit from all important tightened security with more than 100 security fixes since 9.0.1 FP10 IF12 – let alone all the additional enhancements! On the other hand, HCL remains committed to providing reliable longterm support to their customers.</p>
1888. </div></div></div>
1889.  
1890. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1891. <p>As an intermediate step towards End of Support for 9.0.1, HCL announced &#8220;<a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0099055">End of Marketing</a>&#8221; at December 1, 2022. &#8220;End of Marketing&#8221; did not mean the &#8220;End of Life (EOL)&#8221; for Domino and Notes in versions 9.x and 10.x, nor did it mean &#8220;End of Support&#8221;. Rather, the download resources were removed from the HCL Flexnet Portal. Also, from this date on, it was no longer possible to purchase new licenses for these outdated versions.</p>
1892. </div></div></div>
1893.  
1894. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_end-of-support-june-1-2024">
1895. <h3 class="wp-block-heading" id="h-end-of-support-june-1-2024">End of Support (June 1, 2024)</h3>
1896. </div></div></div>
1897.  
1898. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1899. <p>The designated &#8220;End of Support&#8221; date for both Notes and Domino versions 9.0.1 and 10.0.x is set for June 1, 2024 – marking over a decade since the debut of version 9.0.1 and surpassing five years post the initial launch of version 10.0.1!</p>
1900. </div></div></div>
1901.  
1902. <div class="container is-fluid block-image show_all  ">
1903. <div class="container">
1904. <div class="columns is-multiline is-centered pt-5 pb-5">
1905. <div class="column is-10 is-12-mobile">
1907. <div class="block-image-part">
1908. <figure class="image is-marginless">
1909. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/hcl_lifecycle.png" alt="HCL product lifecycle" width="1200" height="800">
1910. <figcaption></figcaption>
1911. </figure>
1912. </div>
1913. </div>
1914. </div>
1915. </div>
1916. </div>
1917.  
1918.  
1919. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1920. <p>A general and official overview of the HCL Product Lifecycle can be found <a href="https://www.hcl-software.com/resources/product-release/product-lifecycle-table?productFamily=domino" target="_blank" rel="noreferrer noopener">here</a>!</p>
1921. </div></div></div>
1922.  
1923. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_notes-and-domino-901-fp10-if12">
1924. <h2 class="wp-block-heading" id="h-notes-and-domino-9-0-1-fp10-if12">Notes and Domino 9.0.1 FP10 IF12</h2>
1925. </div></div></div>
1926.  
1927. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1928. <p>To be honest, I didn&#8217;t expect HCL to release a Fixpack for Notes and Domino 9.0.1 in the official download portal since the &#8220;End of Marketing&#8221;. Especially since all download resources for this version were removed from that date on.</p>
1929. </div></div></div>
1930.  
1931. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1932. <p><strong>Domino</strong></p>
1933. </div></div></div>
1934.  
1935. <div class="container is-fluid block-image show_all  ">
1936. <div class="container">
1937. <div class="columns is-multiline is-centered pt-5 pb-5">
1938. <div class="column is-10 is-12-mobile">
1940. <div class="block-image-part">
1941. <figure class="image is-marginless">
1942. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/domino_901.png" alt="HCL domino 9.0.1 FP10 IF12" width="1200" height="800">
1943. <figcaption></figcaption>
1944. </figure>
1945. </div>
1946. </div>
1947. </div>
1948. </div>
1949. </div>
1950.  
1951.  
1952. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1953. <p><strong>Notes</strong></p>
1954. </div></div></div>
1955.  
1956. <div class="container is-fluid block-image show_all  ">
1957. <div class="container">
1958. <div class="columns is-multiline is-centered pt-5 pb-5">
1959. <div class="column is-10 is-12-mobile">
1961. <div class="block-image-part">
1962. <figure class="image is-marginless">
1963. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/notes_901.png" alt="HCL Notes 9.0.1 Fixpack10 IF12" width="1200" height="800">
1964. <figcaption></figcaption>
1965. </figure>
1966. </div>
1967. </div>
1968. </div>
1969. </div>
1970. </div>
1971.  
1972.  
1973. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1974. <p>You can download the current Interim Fix via <a href="https://hclsoftware.flexnetoperations.com/flexnet/operationsportal/startPage.do" target="_blank" rel="noreferrer noopener">Flexnet</a>. Unfortunately, downloading via the new download portal is not possible.</p>
1975. </div></div></div>
1976.  
1977. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_what-is-fixed">
1978. <h3 class="wp-block-heading" id="h-what-is-fixed">What is fixed?</h3>
1979. </div></div></div>
1980.  
1981. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1982. <p>Since Interim Fix 11 and Interim Fix 12 were released in quick succession, I would also like to mention the Fixlist of IF11. Especially since only a security issue was resolved in that prior interim fix.</p>
1983. </div></div></div>
1984.  
1985. <div class="block-table table-container column is-full">
1986. <figure class="wp-block-table"><table><tbody><tr><td><strong>Fix introduced in release&nbsp;</strong></td><td><strong>SPR&nbsp;</strong></td><td><strong>Description&nbsp;</strong></td></tr><tr><td>Notes 9.0.1 Feature Pack 10 Interim Fix 12 Help &gt; About shows 9.0.1FP10 SHF655</td><td>VGAECKXFNY</td><td>Security Bulletin: A Denial of Service (DoS) Vulnerability in XStream affects HCL Notes (CVE-2022-40151) (KB0106544)</td></tr><tr><td>Notes 9.0.1 Feature Pack 10 Interim Fix 11 Help &gt; About shows 9.0.1FP10 SHF633</td><td>YGAOANDKR5</td><td>Fix an issue where drag &amp; drop mails creates *.eml file in workspace folder when program and data folders are on different drives.</td></tr><tr><td>&nbsp;</td><td>PANNB68QED</td><td>Fixed an issue in Standard Notes client where a url within an outline would not work.&nbsp; This regression was introduced in 10.0 and 9.0.1FP10IF3</td></tr><tr><td>&nbsp;</td><td>AKURBH2F4C</td><td>Fixed an issue where sending encrypted mail to a very large group would not warn if group was too large.&nbsp; This regression was introduced in 10.0</td></tr><tr><td>&nbsp;</td><td>AKURBPAFZJ</td><td>Citrix Workspace on iOS &#8211; Fixed an issue where client would crash when accessing Notes through Citrix Workspace on iOS and trying to send email using finger / touch</td></tr><tr><td>&nbsp;</td><td>HNAKBZDPT</td><td>Fixed an issue in the Basic Notes client where clicking on a url or hotspot for a file or folder will open the url in MS Edge browser vs File Explorer if the default browser preference has been changed to MS Edge</td></tr><tr><td>&nbsp;</td><td>SAIACHKEGH</td><td>Notes 901FP10IF11 supports AUT (AutoUpgrade) to upgrade the clients to V11x or higher</td></tr><tr><td>&nbsp;</td><td>JMEABY4N3</td><td>Fixed an issue where user&#8217;s were unable to federated Google calendar in Notes client. Google enforced a policy to discontinue support for sign-in to Google accounts from embedded browser frameworks.&nbsp; Notes now uses external system browser for sign-in, instead of embedded SWT browser. This regression is caused due to Google policy enforcement.&nbsp; See&nbsp;<a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0087236" target="_blank" rel="noreferrer noopener">KB0087236</a>.</td></tr></tbody></table></figure>
1987. </div>
1988.  
1989. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1990. <p>A list of all <a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0073999" target="_blank" rel="noreferrer noopener">Interim Fixes of Notes and Domino 9.0.1</a> is also available, of course.</p>
1991. </div></div></div>
1992.  
1993. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_what-to-do">
1994. <h2 class="wp-block-heading" id="h-what-to-do">What to do?</h2>
1995. </div></div></div>
1996.  
1997. <div class="container block-paragraph"><div class="columns"><div class="column full content">
1998. <p>HCL has definitely lived up to its support promises for Notes and Domino 9.0.x. Upgrading both the Domino servers and Notes clients to at least the latest 9.0.1 Fixpack and interim fix is highly recommended – if not actually upgrading to V12.</p>
1999. </div></div></div>
2000.  
2001. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_marvelclient-upgrade">
2002. <h3 class="wp-block-heading" id="h-marvelclient-upgrade">MarvelClient Upgrade</h3>
2003. </div></div></div>
2004.  
2005. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2006. <p>We are aware that updating the client landscape in particular is challenging and requires planning. With MarvelClient Upgrade, we can help turn months into weeks or even days. If you&#8217;d like to learn more, we would love to hear from you! In the meantime, you may also want to watch one of our webinar recordings:</p>
2007. </div></div></div>
2008.  
2009. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2010. <p><a href="https://www.panagenda.com/webinars/notes-client-upgrades-the-good-the-bad-and-the-ugly/" target="_blank" rel="noreferrer noopener">MarvelClient Upgrade Webinar recording.</a> English<br><a href="https://www.panagenda.com/webinars/notes-client-upgrades-im-detail-mit-allen-licht-und-schattenseiten/" target="_blank" rel="noreferrer noopener">MarvelClient Upgrade Webinar recording.</a> Deutsch<br>&nbsp;</p>
2011. </div></div></div><p>The post <a href="https://www.panagenda.com/blog/customer-information-for-domino-9-0-x-and-10-0-x/">Customer Information for Domino 9.0.x and 10.0.x</a> appeared first on <a href="https://www.panagenda.com">panagenda</a>.</p>
2012. ]]></content:encoded>
2016. </item>
2017. <item>
2018. <title>Customer Information for HCL Nomad Web 1.0.9</title>
2019. <link>https://www.panagenda.com/blog/customer-information-for-hcl-nomad-web-1-0-9/</link>
2021. <dc:creator><![CDATA[Marc Thomas]]></dc:creator>
2022. <pubDate>Mon, 25 Sep 2023 10:02:38 +0000</pubDate>
2023. <category><![CDATA[Collaboration]]></category>
2024. <category><![CDATA[Tips & Tricks]]></category>
2025. <category><![CDATA[Customer Information]]></category>
2026. <category><![CDATA[HCL]]></category>
2027. <category><![CDATA[HCL Nomad Web]]></category>
2028. <category><![CDATA[HCL Notes]]></category>
2029. <guid isPermaLink="false">https://www.panagenda.com/?p=64262</guid>
2030.  
2031. <description><![CDATA[<p>Discover the latest features and updates in HCL Nomad Web 1.0.9 released on September 14th, 2023.</p>
2032. <p>The post <a href="https://www.panagenda.com/blog/customer-information-for-hcl-nomad-web-1-0-9/">Customer Information for HCL Nomad Web 1.0.9</a> appeared first on <a href="https://www.panagenda.com">panagenda</a>.</p>
2033. ]]></description>
2034. <content:encoded><![CDATA[<div class="container block-paragraph"><div class="columns"><div class="column full content">
2035. <p>On September 14th, 2023, HCL Nomad Web 1.0.9 was released. A glance at the past release schedules reveals a consistent adherence to the planned quarterly release rhythm. This version, in particular, brings to the table some intriguing new features. Additionally, 25 known issues have been addressed and resolved, showcasing the team&#8217;s commitment to refining and enhancing the user experience. Stay tuned as we delve deeper into what this release has to offer.</p>
2036. </div></div></div>
2037.  
2038. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_whats-new-in-hcl-nomad-web-109">
2039. <h2 class="wp-block-heading" id="h-what-s-new-in-hcl-nomad-web-1-0-9"><strong>What&#8217;s New in HCL Nomad Web 1.0.9</strong></h2>
2040. </div></div></div>
2041.  
2042. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_information-box-support">
2043. <h3 class="wp-block-heading" id="h-information-box-support"><strong>Information Box Support</strong></h3>
2044. </div></div></div>
2045.  
2046. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2047. <p>In the latest release of HCL Nomad for web browsers, users will notice the introduction of the Information Box feature. These boxes are instrumental in displaying various properties such as Application Properties, Document Properties, Database Properties, Text Properties, and Workspace Properties. Unlike in HCL Notes where the information box appears as a free-floating dialog, it is conveniently docked on the right side, in HCL Nomad for a streamlined user experience.</p>
2048. </div></div></div>
2049.  
2050. <div class="container is-fluid block-image show_all  ">
2051. <div class="container">
2052. <div class="columns is-multiline is-centered pt-5 pb-5">
2053. <div class="column is-10 is-12-mobile">
2055. <div class="block-image-part">
2056. <figure class="image is-marginless">
2057. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/Snag_1cf58776.png" alt="New Information Box Support" width="1200" height="800">
2058. <figcaption></figcaption>
2059. </figure>
2060. </div>
2061. </div>
2062. </div>
2063. </div>
2064. </div>
2065.  
2066.  
2067. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_enhanced-file-import-capabilities">
2068. <h3 class="wp-block-heading" id="h-enhanced-file-import-capabilities"><strong>Enhanced File Import Capabilities</strong></h3>
2069. </div></div></div>
2070.  
2071. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2072. <p>The File &gt; Import functionality has received a significant boost in this release. Users can now import a broader range of file types that were previously unsupported. For a comprehensive list of these enhancements and any potential limitations, please read the &#8220;<a href="https://help.hcltechsw.com/nomad/1.0_web/nomad_web_limitations.html" target="_blank" rel="noreferrer noopener">Limitations</a>&#8221; page.</p>
2073. </div></div></div>
2074.  
2075. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_domino-restyle-updates">
2076. <h3 class="wp-block-heading" id="h-domino-restyle-updates"><strong>Domino Restyle Updates</strong></h3>
2077. </div></div></div>
2078.  
2079. <div class="container is-fluid block-image show_all  ">
2080. <div class="container">
2081. <div class="columns is-multiline is-centered pt-5 pb-5">
2082. <div class="column is-10 is-12-mobile">
2084. <div class="block-image-part">
2085. <figure class="image is-marginless">
2086. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/Snag_1d05112f.png" alt="Domino Restyle in HCL Nomad Web 1.0.9" width="1200" height="800">
2087. <figcaption></figcaption>
2088. </figure>
2089. </div>
2090. </div>
2091. </div>
2092. </div>
2093. </div>
2094.  
2095.  
2096. <div class="container block-list"><div class="columns"><div class="column full content">
2097. <ul>
2098. <li><strong>User-Supplied Themes</strong>: Restyle has upped its game by allowing users to apply their custom themes. These themes can be stored in a shared database for easy access. Dive into the process of customizing these themes with Restyle <a href="https://help.hcltechsw.com/nomad/1.0_web/restyle_customize_theme.html" target="_blank" rel="noreferrer noopener">here</a>.</li>
2099.  
2100.  
2101.  
2102. <li><strong>Application Icon Import</strong>: Users now have the flexibility to import a unique application icon. Detailed instructions on this can be found under the &#8220;Create icon in Domino Restyle for Notes applications&#8221; section in the Notes documentation.</li>
2103.  
2104.  
2105.  
2106. <li><strong>Enhancements in Shared Fields and Columns</strong>: Both shared fields and shared columns have received a fresh restyle, enhancing their appearance and functionality. More on this can be explored in the &#8220;Settings in the Restyle wizard&#8221; section.</li>
2107.  
2108.  
2109.  
2110. <li><strong>Updated Icons for Action Buttons and View Column Icons</strong>: For those looking to refresh the look of their action buttons and view column icons, this release offers updated icons. The process to apply these icons is detailed in the &#8220;Settings in the Restyle wizard&#8221; section.</li>
2111.  
2112.  
2113.  
2114. <li><strong>Selective Restyling</strong>: Users can now choose to restyle only specific portions of their application, offering more control over the design process. Instructions on this feature can be found in the &#8220;Settings in the Restyle wizard&#8221; section.</li>
2115.  
2116.  
2117.  
2118. <li><strong>User-Supplied Typography</strong>: In a move to offer more personalization, Restyle now supports user-supplied typography. Learn how to customize typography with Restyle <a href="https://help.hcltechsw.com/nomad/1.0_web/customize_typography_restyle.html" target="_blank" rel="noreferrer noopener">here</a>.</li>
2119. </ul>
2120. </div></div></div>
2121.  
2122. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2123. <p> </p>
2124. </div></div></div>
2125.  
2126. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2127. <p>Take a look at the complete <a href="https://help.hcltechsw.com/nomad/1.0_web/nomad_restyle_features.html" target="_blank" rel="noreferrer noopener">documentation</a> to learn more about the Restyle feature. </p>
2128. </div></div></div>
2129.  
2130. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_25-fixes-in-hcl-nomad-web-109">
2131. <h2 class="wp-block-heading" id="h-25-fixes-in-hcl-nomad-web-1-0-9"><strong>25 Fixes in <strong>HCL Nomad Web 1.0.9</strong></strong></h2>
2132. </div></div></div>
2133.  
2134. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2135. <p>The most recent version of HCL Nomad Web boasts 25 fixes, and that alone makes a compelling reason to recommend updating to this current version. For those interested in the specifics, you&#8217;ll find a detailed list of the documented fixes below, along with the corresponding KBase article. Dive in to understand the improvements and enhancements this update brings.</p>
2136. </div></div></div>
2137.  
2138. <div class="block-table table-container column is-full">
2139. <figure class="wp-block-table"><table><tbody><tr><td><strong>Issue Identifiers</strong></td><td><strong>Defect Article</strong></td><td><strong>Details</strong></td></tr><tr><td>NWASM-5045</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0107486" target="_blank" rel="noreferrer noopener">KB0107486</a></td><td>Attachments are not being searched when including attachments for Full Text Indexing when creating a local replica</td></tr><tr><td>NWASM-5273</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0107475" target="_blank" rel="noreferrer noopener">KB0107475</a></td><td>Text alignment issues for pre-formatted text in drop-down menus and list boxes</td></tr><tr><td>NWASM-5274</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0107472" target="_blank" rel="noreferrer noopener">KB0107472</a></td><td>Drop-down menu positioning in dialogs is incorrect</td></tr><tr><td>NWASM-5275</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0107492" target="_blank" rel="noreferrer noopener">KB0107492</a></td><td>Field with &#8220;Native OS Style&#8221; with &#8220;allow multiple lines&#8221; disabled allows newlines</td></tr><tr><td>NWASM-5292</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0105359" target="_blank" rel="noreferrer noopener">KB0105359</a></td><td>Combo box on a layer steals clicks intended for other components</td></tr><tr><td>NWASM-5339</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0107490" target="_blank" rel="noreferrer noopener">KB0107490</a></td><td>The scroll bar for a tabbed table with embedded views on a dialog is shown below the table</td></tr><tr><td>NWASM-5364</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0107504" target="_blank" rel="noreferrer noopener">KB0107504</a></td><td>Change password menu option should only be available if Nomad Shared Login is disabled</td></tr><tr><td>NWASM-5390</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0107485" target="_blank" rel="noreferrer noopener">KB0107485</a></td><td>Quick Find and then change category chops search text to one character</td></tr><tr><td>NWASM-5440</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0107487" target="_blank" rel="noreferrer noopener">KB0107487</a></td><td>File name containing &amp; cannot be opened</td></tr><tr><td>NWASM-5456</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0106509" target="_blank" rel="noreferrer noopener">KB0106509</a></td><td>Date fields not displayed the same way in Notes and Nomad for web browsers</td></tr><tr><td>NWASM-5511</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0106416" target="_blank" rel="noreferrer noopener">KB0106416</a></td><td>Password field with Native OS style doesn&#8217;t mask the characters</td></tr><tr><td>NWASM-5512</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0107471" target="_blank" rel="noreferrer noopener">KB0107471</a></td><td>Behavior of &#8220;Dialog List&#8221; Field on Nomad for web browsers is not similar to that of Notes Client</td></tr><tr><td>NWASM-5604</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0106415" target="_blank" rel="noreferrer noopener">KB0106415</a></td><td>IME does not work in native input controls if the controls are on dialogs</td></tr><tr><td>NWASM-5605</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0106594" target="_blank" rel="noreferrer noopener">KB0106594</a></td><td>File truncated error attaching multiple files with the same name</td></tr><tr><td>NWASM-5614</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0106403" target="_blank" rel="noreferrer noopener">KB0106403</a></td><td>Firefox &#8220;View Saved Logins&#8221; pop up seen for all text fields if a password field is rendered anywhere on the page</td></tr><tr><td>NWASM-5615</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0106411" target="_blank" rel="noreferrer noopener">KB0106411</a></td><td>When in a password field, tab is added to the input string rather than navigating between fields</td></tr><tr><td>NWASM-5631</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0106407" target="_blank" rel="noreferrer noopener">KB0106407</a></td><td>NotesUIWorkspace.SaveFileDialog filter string may appear corrupted for non-ASCII characters</td></tr><tr><td>NWASM-5654</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0106410" target="_blank" rel="noreferrer noopener">KB0106410</a></td><td>NotesUIWorkspace.SaveFileDialog does not appear if no filter is provided</td></tr><tr><td>NWASM-5659</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0106408" target="_blank" rel="noreferrer noopener">KB0106408</a></td><td>Crash when reopening a document with a bitmap as the background of the form</td></tr><tr><td>NWASM-5694</td><td>N/A</td><td>Documentation incorrectly stated that LotusScript Lock and Unlock were unsupported when they are supported.</td></tr><tr><td>NWASM-5710</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0107011" target="_blank" rel="noreferrer noopener">KB0107011</a></td><td>IME in dialogs does not work for the first character</td></tr><tr><td>NWASM-5725</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0106762" target="_blank" rel="noreferrer noopener">KB0106762</a></td><td>Cannot save a file with non-ASCII characters using LotusScript</td></tr><tr><td>NWASM-5727</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0106760" target="_blank" rel="noreferrer noopener">KB0106760</a></td><td>Unable to attach a file with a comma in the file name</td></tr><tr><td>NWASM-5732</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0106936" target="_blank" rel="noreferrer noopener">KB0106936</a></td><td>Diagonal line is drawn across a button when highlighted</td></tr><tr><td>NWASM-5756</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0107422" target="_blank" rel="noreferrer noopener">KB0107422</a></td><td>Nomad client setups through Nomad server on Domino fail when the mail server name includes non-ASCII characters</td></tr><tr><td>NWASM-5980</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0107574" target="_blank" rel="noreferrer noopener">KB0107574</a></td><td>A Regular Expression Denial of Service (ReDoS) vulnerability in semver affects HCL Nomad server on Domino (CVE-2022-25883)</td></tr><tr><td>NWASM-5981</td><td><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0107575" target="_blank" rel="noreferrer noopener">KB0107575</a></td><td>A Prototype Pollution vulnerability in protobuf.js affects HCL Nomad server on Domino (CVE-2023-36665)</td></tr></tbody></table></figure>
2140. </div>
2141.  
2142. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2143. <p>Please find the complete HCL Nomad server on Domino 1.0.x Release Notes <a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0090289" target="_blank" rel="noreferrer noopener">here</a>.</p>
2144. </div></div></div>
2145.  
2146. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_download-resources">
2147. <h2 class="wp-block-heading" id="h-download-resources">Download Resources</h2>
2148. </div></div></div>
2149.  
2150. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2151. <p>You can download Nomad Web 1.0.9 through the familiar HCL Flexnet. And the recently introduced new download portal? Unfortunately, you can&#8217;t find the current version there yet, but it&#8217;s worth to have a look there every now and then to see if it will be available at a later time. This new portal offers faster download speeds and a much more user-friendly interface.</p>
2152. </div></div></div>
2153.  
2154. <div class="container block-list"><div class="columns"><div class="column full content">
2155. <ul>
2156. <li>MY HCLSoftware:&nbsp;<a href="https://my.hcltechsw.com/" target="_blank" rel="noreferrer noopener">MyHCLtechsw.com</a></li>
2157.  
2158.  
2159.  
2160. <li>Flexnet:&nbsp;<a href="https://hclsoftware.flexnetoperations.com/flexnet/operationsportal/startPage.do" target="_blank" rel="noreferrer noopener">HCL License &amp; Download Portal</a></li>
2161. </ul>
2162. </div></div></div>
2163.  
2164. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_no-hcl-nomad-web-109-for-domino-1201">
2165. <h3 class="wp-block-heading" id="h-no-hcl-nomad-web-1-0-9-for-domino-12-0-1">No HCL Nomad Web 1.0.9 for Domino 12.0.1</h3>
2166. </div></div></div>
2167.  
2168. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2169. <p>Some of you might have already noticed. If you&#8217;re looking to download HCL Nomad Web 1.0.9 for your Domino 12.0.1 server, you&#8217;ll find yourself at a dead end. Initially, we suspected this might have been an oversight on HCL&#8217;s part. However, recent communication from HCL has clarified that, as of now, there are no plans to release Nomad Web 1.0.9 for Domino Server 12.0.1.</p>
2170. </div></div></div>
2171.  
2172. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_the-ultimate-administrators-guide-to-hcl-nomad-web">
2173. <h2 class="wp-block-heading" id="h-the-ultimate-administrator-s-guide-to-hcl-nomad-web">The Ultimate Administrator’s Guide to HCL Nomad Web</h2>
2174. </div></div></div>
2175.  
2176. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2177. <p>We recently conducted a webinar &#8220;<strong>The Ultimate Administrator’s Guide to HCL Nomad Web.</strong>&#8221; If you haven&#8217;t had much exposure to HCL Nomad Web so far, the recorded session provides an overview of its infrastructure and the prerequisites for its operation. The webinar recording is available to you in both German and English.</p>
2178. </div></div></div>
2179.  
2180. <div class="container block-list"><div class="columns"><div class="column full content">
2181. <ul>
2182. <li><a href="https://www.panagenda.com/webinars/the-ultimate-administrators-guide-to-hcl-nomad-web/" target="_blank" rel="noreferrer noopener">The Ultimate Administrator’s Guide to HCL Nomad Web</a></li>
2183.  
2184.  
2185.  
2186. <li><a href="https://www.panagenda.com/webinars/die-ultimative-anleitung-fur-hcl-nomad-web-administratoren/" target="_blank" rel="noreferrer noopener">Die ultimative Anleitung für HCL Nomad Web Administratoren</a></li>
2187. </ul>
2188. </div></div></div>
2189.  
2190. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2191. <p>If you have any questions, please do not hesitate to contact us. Let´s talk! </p>
2192. </div></div></div><p>The post <a href="https://www.panagenda.com/blog/customer-information-for-hcl-nomad-web-1-0-9/">Customer Information for HCL Nomad Web 1.0.9</a> appeared first on <a href="https://www.panagenda.com">panagenda</a>.</p>
2193. ]]></content:encoded>
2197. </item>
2198. <item>
2199. <title>Customer Information for HCL Notes and Domino 11.0.1 FP8</title>
2200. <link>https://www.panagenda.com/blog/customer-information-for-hcl-notes-and-domino-11-0-1-fp8/</link>
2202. <dc:creator><![CDATA[Marc Thomas]]></dc:creator>
2203. <pubDate>Tue, 12 Sep 2023 08:04:28 +0000</pubDate>
2204. <category><![CDATA[Collaboration]]></category>
2205. <category><![CDATA[Tips & Tricks]]></category>
2206. <guid isPermaLink="false">https://www.panagenda.com/?p=63924</guid>
2207.  
2208. <description><![CDATA[<p>panagenda release information for HCL Notes and Domino 11.0.1 FP8: Key security &#38; HCL Sametime updates. Boost stability &#38; performance.</p>
2209. <p>The post <a href="https://www.panagenda.com/blog/customer-information-for-hcl-notes-and-domino-11-0-1-fp8/">Customer Information for HCL Notes and Domino 11.0.1 FP8</a> appeared first on <a href="https://www.panagenda.com">panagenda</a>.</p>
2210. ]]></description>
2211. <content:encoded><![CDATA[<div class="container block-paragraph"><div class="columns"><div class="column full content">
2212. <p>HCL has announced the release of <a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0107197">HCL Notes and Domino 11.0.1 FP8</a> (Fix Pack 8) on August 30, 2023. This Fix Pack is highly recommended for all customers who are not yet running a newer release. The FP8 is a collection of low-risk, high-impact fixes designed to help users avoid known issues. It addresses a small percentage of defects that have the most significant impact on a broad range of customers.</p>
2213. </div></div></div>
2214.  
2215. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2216. <p>However, we don&#8217;t stop there; we wholeheartedly advocate for upgrading directly to the 32-bit version of 12.0.2 FP2, taking experiences to new heights and providing numerous enhancements.</p>
2217. </div></div></div>
2218.  
2219. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_key-highlights-of-hcl-notes-and-domino-1101-fp8">
2220. <h2 class="wp-block-heading" id="h-key-highlights-of-hcl-notes-and-domino-11-0-1-fp8">Key Highlights of HCL Notes and Domino 11.0.1 FP8</h2>
2221. </div></div></div>
2222.  
2223. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2224. <p>This Fix Pack addresses defects in both the HCL Notes Client and the Domino Server, covering all feature components. </p>
2225. </div></div></div>
2226.  
2227. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2228. <p>It contains <strong>32 fixes documented in the <a href="https://ds_infolib.hcltechsw.com/ldd/fixlist.nsf" target="_blank" rel="noreferrer noopener">HCL fix list</a>, plus 5 Sametime fixes</strong>, of which the latter can only be found in the <a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0077212">HCL Notes and Domino 11.0.1 Release Notes</a>. Therefore, the following is worth mentioning:</p>
2229. </div></div></div>
2230.  
2231. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_security-fixes">
2232. <h3 class="wp-block-heading" id="h-security-fixes">Security Fixes</h3>
2233. </div></div></div>
2234.  
2235. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2236. <p>11.0.1 FP8 contains 1 security fix. The count of security updates is notably higher if you are not yet on Fix Pack 7, but an earlier release. If you’re curious about the cumulative number of fixes relative to your specific Notes version, the Domino Security Updates tool at Preemptive (<a href="https://e8-domino.preemptive.com.au/" target="_blank" rel="noreferrer noopener">preemptive.com.au</a>) is a valuable resource to explore.</p>
2237. </div></div></div>
2238.  
2239. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2240. <p><strong>RJTOBLWNAE</strong>&nbsp;Fix allows customers to configure same site cookie attribute on Domino auth session cookies (LPTA and/or Domino Single Server auth cookies)</p>
2241. </div></div></div>
2242.  
2243. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_sametime-fixes">
2244. <h3 class="wp-block-heading" id="h-sametime-fixes">Sametime Fixes</h3>
2245. </div></div></div>
2246.  
2247. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2248. <p>Some of the fixes in 11.0.1 FP8 pertain to the embedded Sametime, such as issues with duplicate messages, the ESC key function in group chats, and notification sounds for DND users in group chats:</p>
2249. </div></div></div>
2250.  
2251. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2252. <p><strong>SAME-48534</strong>&nbsp;Duplicate messages are receiving, when partner is in offline with NO chat history<br><strong>SAME-47654</strong>&nbsp;ESC key to close/hide a group chat notifies the group chat the user “left the chat”<br><strong>SAME-47465 </strong>Autostatus change does not work when logged into multiple UIM clients<br><strong>SAME-47467</strong> DND user is able to get a notification sound only when receiving messages in n-way group chat<br><strong>SAME-47468</strong> External Meeting Provider is being set as the default provisioned MeetMe when logging into Web and Meeting clients</p>
2253. </div></div></div>
2254.  
2255. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2256. <p>To explore HCL&#8217;s extensive Fix List, simply click on the link located at the bottom of this blog post within the <strong>Further Information</strong> section.</p>
2257. </div></div></div>
2258.  
2259. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_good-to-know">
2260. <h2 class="wp-block-heading" id="h-good-to-know">Good to Know</h2>
2261. </div></div></div>
2262.  
2263. <div class="container block-list"><div class="columns"><div class="column full content">
2264. <ol type="1">
2265. <li><strong>Purpose of Fix Packs:</strong>&nbsp;Fix Packs are released periodically between main releases to enhance the stability of customer environments. They undergo rigorous testing to identify and rectify regressions and interoperability issues before being released. They are cumulative, meaning they contain all fixes from previous packs, and are language-independent.</li>
2266.  
2267.  
2268.  
2269. <li><strong>Previous Releases:</strong>&nbsp;For reference, HCL Notes/Domino 11.0.1 was initially released on March 31, 2020. Subsequent Fix Packs were released on various dates, with the most recent being Fix Pack 7 on March 20th, 2023.</li>
2270.  
2271.  
2272.  
2273. <li><strong>Important Notes on Fix Packs:</strong>&nbsp;Starting from Notes/Domino 10.0.1, HCL has been releasing frequent Fix Packs to enhance the quality of deployed releases. These packs include updates from previous FPs, proven hot fixes, selected high-quality fixes, and security patches. However, they do not introduce new features unless they are disabled by default. They also exclude translation fixes and template changes that might conflict with language kits.</li>
2274.  
2275.  
2276.  
2277. <li><strong>Download Information:</strong>&nbsp;To install the Fix Pack, version 11.0.1 is a prerequisite. Starting from HCL Notes/Domino 10.0.1 Fix Pack 3, downloads have been made available directly from HCL.</li>
2278. </ol>
2279. </div></div></div>
2280.  
2281. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_download-resources">
2282. <h2 class="wp-block-heading" id="h-download-resources">Download Resources</h2>
2283. </div></div></div>
2284.  
2285. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2286. <p>You can download Fix Pack 8 through the familiar HCL Flexnet route. However, HCL has recently introduced a new download portal where the Fix Pack is also available. This new portal offers faster download speeds and a much more user-friendly interface.</p>
2287. </div></div></div>
2288.  
2289. <div class="container block-list"><div class="columns"><div class="column full content">
2290. <ul>
2291. <li>MY HCLSoftware: <a href="https://my.hcltechsw.com/">MyHCLtechsw.com</a> </li>
2292.  
2293.  
2294.  
2295. <li>Flexnet: <a href="https://hclsoftware.flexnetoperations.com/flexnet/operationsportal/startPage.do" target="_blank" rel="noreferrer noopener">HCL License &amp; Download Portal</a></li>
2296.  
2297.  
2298.  
2299. <li>Direct Links: <a href="https://my.hcltechsw.com/downloads/domino/domino/11.0.1fp8">HCL Domino</a> , <a href="https://my.hcltechsw.com/downloads/domino/notes/11.0.1fp8">HCL Notes</a></li>
2300. </ul>
2301. </div></div></div>
2302.  
2303. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2304. <p></p>
2305. </div></div></div>
2306.  
2307. <div class="block-table table-container column is-full">
2308. <figure class="wp-block-table aligncenter is-style-regular"><table><tbody><tr><td><a href="https://my.hcltechsw.com/downloads/domino/domino/11.0.1fp8"><img decoding="async" width="324" height="151" class="wp-image-63929" style="width: 150px" src="https://www.panagenda.com/wp-content/uploads/Snag_24721680.png" alt="HCL Domino 11.0.1 FP8 Link" srcset="https://www.panagenda.com/wp-content/uploads/Snag_24721680.png 324w, https://www.panagenda.com/wp-content/uploads/Snag_24721680-300x140.png 300w" sizes="(max-width: 324px) 100vw, 324px" /></a></td><td class="has-text-align-center" data-align="center"><a href="https://my.hcltechsw.com/downloads/domino/notes/11.0.1fp8" target="_blank" rel="noreferrer noopener nofollow"><img decoding="async" width="328" height="146" class="wp-image-63930" style="width: 151px" src="https://www.panagenda.com/wp-content/uploads/Snag_2472390c.png" alt="" srcset="https://www.panagenda.com/wp-content/uploads/Snag_2472390c.png 328w, https://www.panagenda.com/wp-content/uploads/Snag_2472390c-300x134.png 300w" sizes="(max-width: 328px) 100vw, 328px" /></a></td></tr></tbody></table></figure>
2309. </div>
2310.  
2311. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_further-information">
2312. <h2 class="wp-block-heading" id="h-further-information">Further Information</h2>
2313. </div></div></div>
2314.  
2315. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2316. <p><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0102974" target="_blank" rel="noreferrer noopener">HCL Domino 11.0.1 Fix Pack 7 and Fix Pack 8 System Requirements</a><br><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0102975" target="_blank" rel="noreferrer noopener">HCL Notes 11.0.1 Fix Pack 7 and Fix Pack 8 System Requirements</a><br>The Windows JVM was upgraded to OpenJDK jdk8u372-b07 with tzdata2023c<br>The fixes contained in this release can be found in the&nbsp;<a href="https://ds_infolib.hcltechsw.com/ldd/fixlist.nsf" target="_blank" rel="noreferrer noopener">Notes/Domino Fix List</a>.</p>
2317. </div></div></div>
2318.  
2319. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2320. <p>In addition, HCL continues to welcome ideas for product improvements. Also, technical articles and documentations can be found in HCL&#8217;s well-known Service Portal.</p>
2321. </div></div></div>
2322.  
2323. <div class="container block-list"><div class="columns"><div class="column full content">
2324. <ul>
2325. <li><a href="https://support.hcltechsw.com/" target="_blank" rel="noreferrer noopener">HCL Customer Support Portal</a></li>
2326.  
2327.  
2328.  
2329. <li><a href="https://domino-ideas.hcltechsw.com/?project=DOMINO" target="_blank" rel="noreferrer noopener">Ideas portal</a></li>
2330. </ul>
2331. </div></div></div>
2332.  
2333. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_keep-in-mind">
2334. <h2 class="wp-block-heading" id="h-keep-in-mind">Keep in Mind</h2>
2335. </div></div></div>
2336.  
2337. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2338. <p><strong>If you are a MarvelClient Upgrade customer, integrating Fix Pack 8 into your Notes 11.0.1 client setup is a breeze.</strong> If you would like assistance, or are interested to learn more about <a href="https://www.panagenda.com/marvelclient/modules/marvelclient-upgrade/">MarvelClient Upgrade</a>, reach out and let&#8217;s connect!</p>
2339. </div></div></div><p>The post <a href="https://www.panagenda.com/blog/customer-information-for-hcl-notes-and-domino-11-0-1-fp8/">Customer Information for HCL Notes and Domino 11.0.1 FP8</a> appeared first on <a href="https://www.panagenda.com">panagenda</a>.</p>
2340. ]]></content:encoded>
2344. </item>
2345. <item>
2346. <title>HCL&#8217;s New Download Portal: A Leap Towards the Future</title>
2347. <link>https://www.panagenda.com/blog/hcls-new-download-portal-a-leap-towards-the-future/</link>
2349. <dc:creator><![CDATA[Marc Thomas]]></dc:creator>
2350. <pubDate>Fri, 08 Sep 2023 08:47:05 +0000</pubDate>
2351. <category><![CDATA[Collaboration]]></category>
2352. <category><![CDATA[Tips & Tricks]]></category>
2353. <guid isPermaLink="false">https://www.panagenda.com/?p=63899</guid>
2354.  
2355. <description><![CDATA[<p>Explore HCL's new Download Portal: faster, user-friendly, and packed with software. Dive into the future of instant downloads with HCL.</p>
2356. <p>The post <a href="https://www.panagenda.com/blog/hcls-new-download-portal-a-leap-towards-the-future/">HCL&#8217;s New Download Portal: A Leap Towards the Future</a> appeared first on <a href="https://www.panagenda.com">panagenda</a>.</p>
2357. ]]></description>
2358. <content:encoded><![CDATA[<div class="container block-paragraph"><div class="columns"><div class="column full content">
2359. <p>Recently, HCL made a groundbreaking move with the launch of their <a href="https://my.hcltechsw.com/">New Download Portal</a>. This innovative platform was initially introduced with a focus on software from the Early Access Program, providing users with exclusive access to cutting-edge technologies. However, HCL didn&#8217;t stop there. </p>
2360. </div></div></div>
2361.  
2362. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2363. <p>Recognizing the immense potential and demand for their existing software products, they decided to take a bold step forward by expanding the portal&#8217;s offerings. With HCL&#8217;s New Download Portal, users can now enjoy a one-stop hub for all their software requirements, from the latest experimental releases to the tried and tested solutions that have earned HCL its reputation as a leader in the industry.</p>
2364. </div></div></div>
2365.  
2366. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2367. <p>The possibilities are endless, and the future of software innovation has never looked brighter.</p>
2368. </div></div></div>
2369.  
2370. <div class="container is-fluid block-image show_all  ">
2371. <div class="container">
2372. <div class="columns is-multiline is-centered pt-5 pb-5">
2373. <div class="column is-10 is-12-mobile">
2375. <div class="block-image-part">
2376. <a href="" title="open link" target="_blank">
2377. <figure class="image is-marginless">
2378. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/Snag_24a559cb.png" alt="HCL's New Download Portal - Login" width="1200" height="800">
2379. <figcaption></figcaption>
2380. </figure>
2381. </a>
2382. </div>
2383. </div>
2384. </div>
2385. </div>
2386. </div>
2387.  
2388.  
2389. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_more-than-a-step-beyond-flexnet">
2390. <h3 class="wp-block-heading" id="h-more-than-a-step-beyond-flexnet">More than a Step Beyond Flexnet</h3>
2391. </div></div></div>
2392.  
2393. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2394. <p>Despite the presence of Flexnet, HCL&#8217;s new portal stands out on its own. It operates at lightning speed, guaranteeing that you can quickly discover and download the software packages you need. <strong>Say goodbye to long waits and hello to instant downloads!</strong></p>
2395. </div></div></div>
2396.  
2397. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2398. <p>With its user-friendly interface and seamless navigation, the portal offers a hassle-free experience for users, whether they are tech-savvy or not. You no longer have to spend hours searching for the right software; HCL&#8217;s portal brings convenience to your fingertips. Its efficient search algorithm ensures that you find exactly what you need in seconds, saving you valuable time and effort.</p>
2399. </div></div></div>
2400.  
2401. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2402. <p>Say goodbye to slow downloads and frustrating delays. With HCL&#8217;s lightning-fast portal, you can have your desired software up and running in no time.</p>
2403. </div></div></div>
2404.  
2405. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_experience-the-new-download-portal">
2406. <h3 class="wp-block-heading" id="h-experience-the-new-download-portal">Experience the New Download Portal</h3>
2407. </div></div></div>
2408.  
2409. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2410. <p>Dive into <a href="https://my.hcltechsw.com/">HCL&#8217;s New Download Portal</a> and unlock a world of endless possibilities for your technological endeavors. We encourage everyone to explore the portal and experience its enhanced functionality firsthand. The improvements in speed and user experience are fantastic, making software downloads a true joy.</p>
2411. </div></div></div>
2412.  
2413. <div class="container is-fluid block-image show_all  ">
2414. <div class="container">
2415. <div class="columns is-multiline is-centered pt-5 pb-5">
2416. <div class="column is-10 is-12-mobile">
2418. <div class="block-image-part">
2419. <figure class="image is-marginless">
2420. <img decoding="async" loading="lazy" src="https://www.panagenda.com/wp-content/uploads/my_hclsw_pic3-1.jpg" alt="HCL's New Download Portal - Catalog" width="1200" height="800">
2421. <figcaption></figcaption>
2422. </figure>
2423. </div>
2424. </div>
2425. </div>
2426. </div>
2427. </div>
2428.  
2429.  
2430. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2431. <p>What&#8217;s more, the links and information that are provided are incredibly useful, especially as they are directly related to the products or downloads.</p>
2432. </div></div></div>
2433.  
2434. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2435. <p>Even though the login page suggests that it is (only) open to participants of the early access program (EAP), anyone can log in to the new download portal with their HCL Flexnet account or HCL ID.</p>
2436. </div></div></div>
2437.  
2438. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_stay-in-the-loop">
2439. <h3 class="wp-block-heading" id="h-stay-in-the-loop">Stay in the Loop</h3>
2440. </div></div></div>
2441.  
2442. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2443. <p>For the latest information on HCL Notes and Domino releases, as well as insights on best practices and innovative techniques, <a href="https://www.panagenda.com/blog/platforms/hcl-notes/">visit our Blog</a> or <a href="https://www.panagenda.com/newsletter/">subscribe to our Newsletter</a>.</p>
2444. </div></div></div>
2445.  
2446. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2447. <p></p>
2448. </div></div></div><p>The post <a href="https://www.panagenda.com/blog/hcls-new-download-portal-a-leap-towards-the-future/">HCL&#8217;s New Download Portal: A Leap Towards the Future</a> appeared first on <a href="https://www.panagenda.com">panagenda</a>.</p>
2449. ]]></content:encoded>
2453. </item>
2454. <item>
2455. <title>Customer Information for HCL Notes and Domino 12.0.2 FP2</title>
2456. <link>https://www.panagenda.com/blog/customer-information-for-hcl-notes-and-domino-12-0-2-fp2/</link>
2458. <dc:creator><![CDATA[Marc Thomas]]></dc:creator>
2459. <pubDate>Wed, 23 Aug 2023 16:02:47 +0000</pubDate>
2460. <category><![CDATA[Collaboration]]></category>
2461. <category><![CDATA[Tips & Tricks]]></category>
2462. <guid isPermaLink="false">https://www.panagenda.com/?p=63834</guid>
2463.  
2464. <description><![CDATA[<p>panagenda release information for HCL Notes &#38; Domino 12.0.2 FP2. Key findings and expert advice from our own extensive testing.</p>
2465. <p>The post <a href="https://www.panagenda.com/blog/customer-information-for-hcl-notes-and-domino-12-0-2-fp2/">Customer Information for HCL Notes and Domino 12.0.2 FP2</a> appeared first on <a href="https://www.panagenda.com">panagenda</a>.</p>
2466. ]]></description>
2467. <content:encoded><![CDATA[<div class="container block-paragraph"><div class="columns"><div class="column full content">
2468. <p>We have frequently received inquiries about whether we can offer a service to notify our customers and partners whenever HCL releases a new fix pack or update. We are thrilled to announce that with the release of HCL Notes and Domino 12.0.2 FP2 (Fix Pack 2), we are happy to fulfill this request and share this valuable information with the public.</p>
2469. </div></div></div>
2470.  
2471. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2472. <p>Whilst we seem late to the game of announcing HCL Notes and Domino 12.0.2 FP2, the difference is that we are also sharing <strong>important results and expert advice from our very own extensive testing.</strong> </p>
2473. </div></div></div>
2474.  
2475. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2476. <p class="has-text-align-left">If you haven’t subscribed to our newsletter yet and would always want the latest and tested HCL Notes and Domino release news hot off the press, subscribe to our newsletter <a href="https://www.panagenda.com/newsletter/" target="_blank" rel="noreferrer noopener">here</a>.</p>
2477. </div></div></div>
2478.  
2479. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_hcl-notes-and-domino-1202-fp2-everything-you-need-to-know">
2480. <h2 class="wp-block-heading" id="h-hcl-notes-and-domino-12-0-2-fp2-everything-you-need-to-know">HCL Notes and Domino 12.0.2 FP2: Everything You Need to Know</h2>
2481. </div></div></div>
2482.  
2483. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2484. <p>HCL has announced the release of Notes and Domino 12.0.2 FP2 on August 1, 2023. </p>
2485. </div></div></div>
2486.  
2487. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2488. <p>With the following exceptions, this release is <strong>highly recommended for all customers, especially those currently running version 12.0.2 or 12.0.2 FP1</strong>.</p>
2489. </div></div></div>
2490.  
2491. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_important-results-from-extensive-testing">
2492. <h3 class="wp-block-heading" id="h-important-results-from-extensive-testing">Important Results from Extensive Testing</h3>
2493. </div></div></div>
2494.  
2495. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2496. <p><strong>We strongly advise against installing Notes 12.0.2 FP2 64-bit.</strong></p>
2497. </div></div></div>
2498.  
2499. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2500. <p>Why? Our comprehensive testing yielded compelling results:</p>
2501. </div></div></div>
2502.  
2503. <div class="container block-list"><div class="columns"><div class="column full content">
2504. <ul>
2505. <li>LotusScript code containing the Replace function with an Array as 2<sup>nd</sup> and/or 3<sup>rd</sup> argument, which is compiled with the 64-bit <strong>designer</strong> client, returns an empty string in all cases. If the code is compiled with a 32-bit designer client, it works in both 32- and 64-bit clients.</li>
2506.  
2507.  
2508.  
2509. <li>Whilst, according to documentation, NotesSession.UseDoubleAsPointer has been introduced in Notes 12.0.1, our own tests have shown that it is irrelevant prior to 12.0.2 FP2. Beginning with FP2 64-bit, any Declare Function call that returns a Pointer, needs to set NotesSession.UseDoubleAsPointer to True. Unless contextually implemented via Execute, any such code will not function (let alone compile) in clients older than 12.0.1.</li>
2510. </ul>
2511. </div></div></div>
2512.  
2513. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2514. <p>If you have not done so already, any code using Declare Function Calls must be reviewed to work as expected in Notes 64-bit clients. <strong>We advise you to start this work as soon as possible</strong> to ensure that all your applications are fit for Notes 64-bit for when it is advisable/necessary to make the switch. You may also want to prepare for Notes 64-bit by verifying that any EXTMGR_ADDINS, NSF_HOOKS and AddinMenus used are then available in 64-bit. Last but not least, your Java Code may need some love, too.<a id="_msocom_1"></a></p>
2515. </div></div></div>
2516.  
2517. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2518. <p><strong>Did you know: With HCL Notes 14, the 32-bit client is no longer available?</strong> Make sure your applications and 3<sup>rd</sup> party integrations are ready for the 64-bit client! </p>
2519. </div></div></div>
2520.  
2521.  
2522. <hr class="wp-block-separator has-alpha-channel-opacity" />
2523.  
2524.  
2525. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_whats-new-in-hcl-notes-and-domino-1202-fp2">
2526. <h3 class="wp-block-heading" id="h-what-s-new-in-hcl-notes-and-domino-12-0-2-fp2">What&#8217;s New in HCL Notes and Domino 12.0.2 FP2</h3>
2527. </div></div></div>
2528.  
2529. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2530. <p><strong>1. Enhanced Stability and Security:</strong> Fix Pack 2 is a collection of low-risk, high-impact fixes. It has been designed to help customers safely avoid known issues. This release addresses a number of defects, ensuring a more stable environment for users. In addition, 12.0.2 FP2 contains important security fixes, which are detailed further down.</p>
2531. </div></div></div>
2532.  
2533. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2534. <p><strong>2. Cumulative Fixes:</strong> HCL emphasizes that Fix Packs are always cumulative. This means that FP2 contains all the fixes from previous packs, making it a comprehensive update for users.</p>
2535. </div></div></div>
2536.  
2537. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2538. <p><strong>3. Language Independence:</strong> Fix Packs are language independent, which means they can be applied to any language version of Notes/Domino 12.0.2.x.</p>
2539. </div></div></div>
2540.  
2541. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2542. <p><strong>Key Highlights from Previous Releases:</strong></p>
2543. </div></div></div>
2544.  
2545. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2546. <p>&#8211; HCL Notes/Domino 12.0.2 was released on November 17, 2022.</p>
2547. </div></div></div>
2548.  
2549. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2550. <p>&#8211; HCL Notes/Domino 12.0.2FP1 was launched on April 17, 2023.</p>
2551. </div></div></div>
2552.  
2553. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2554. <p></p>
2555. </div></div></div>
2556.  
2557. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2558. <p><strong>Important Notes for Users:</strong></p>
2559. </div></div></div>
2560.  
2561. <div class="container block-list"><div class="columns"><div class="column full content">
2562. <ul>
2563. <li>HCL has shifted its strategy starting with Notes/Domino 10.0.1. The company now aims to ship frequent Fix Packs to improve the overall quality of releases. These Fix Packs will be available for all platforms and future release streams.</li>
2564. </ul>
2565. </div></div></div>
2566.  
2567. <div class="container block-list"><div class="columns"><div class="column full content">
2568. <ul>
2569. <li>Fix Packs will include all updates from previous FPs, any hot fix since the last FP, selected high-quality fixes, and security patches including JVM updates.</li>
2570. </ul>
2571. </div></div></div>
2572.  
2573. <div class="container block-list"><div class="columns"><div class="column full content">
2574. <ul>
2575. <li>However, Fix Packs will not introduce new features unless they are disabled by default. They also won&#8217;t include translation fixes or template changes that might conflict with language kits.</li>
2576. </ul>
2577. </div></div></div>
2578.  
2579. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_system-requirements-and-fixes-">
2580. <h4 class="wp-block-heading" id="h-system-requirements-and-fixes"><strong>System Requirements and Fixes:</strong></h4>
2581. </div></div></div>
2582.  
2583. <div class="container block-list"><div class="columns"><div class="column full content">
2584. <ul>
2585. <li>The Windows JVM has been upgraded to Semeru jdk8u372-b07 with timezone version 2023c.</li>
2586. </ul>
2587. </div></div></div>
2588.  
2589. <div class="container block-list"><div class="columns"><div class="column full content">
2590. <ul>
2591. <li>Guidelines have been provided for updating applications to run on the 64-bit version of HCL Notes 12.0.2.</li>
2592. </ul>
2593. </div></div></div>
2594.  
2595. <div class="container block-list"><div class="columns"><div class="column full content">
2596. <ul>
2597. <li>This Fix Pack addresses defects in the Notes Client &amp; Domino Server, including all feature components. It contains fixes for approximately<strong> 62 known issues</strong>.</li>
2598. </ul>
2599. </div></div></div>
2600.  
2601. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_embedded-hcl-sametime-fixes-">
2602. <h4 class="wp-block-heading" id="h-embedded-hcl-sametime-fixes"><strong>Embedded HCL Sametime Fixes:</strong></h4>
2603. </div></div></div>
2604.  
2605. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2606. <p>Several fixes have been made to the embedded Sametime, including:</p>
2607. </div></div></div>
2608.  
2609. <div class="container block-list"><div class="columns"><div class="column full content">
2610. <ul>
2611. <li>Resolving the issue where pressing the ESC key in a group chat notifies the group chat that the user &#8220;left the chat&#8221;.</li>
2612.  
2613.  
2614.  
2615. <li>Addressing the issue where a DND user receives a notification sound only in n-way group chats.</li>
2616.  
2617.  
2618.  
2619. <li>Fixing the default setting of External Meeting Provider when logging into Web and Meeting clients.</li>
2620.  
2621.  
2622.  
2623. <li>Ensuring the autostatus change works correctly when logged into multiple UIM clients.</li>
2624. </ul>
2625. </div></div></div>
2626.  
2627.  
2628. <hr class="wp-block-separator has-alpha-channel-opacity" />
2629.  
2630.  
2631. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_security-fixes-included-in-1202-fp2">
2632. <h3 class="wp-block-heading" id="h-security-fixes-included-in-12-0-2-fp2">Security Fixes included in 12.0.2 FP2</h3>
2633. </div></div></div>
2634.  
2635. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2636. <p>The following security fixes are new in 12.0.2 FP2 compared to FP1. The number of fixes compared to earlier versions is even more significant. If you want to know more about the total number of fixes compared to your particular Notes release, you may want to use the super helpful <a href="https://e8-domino.preemptive.com.au/" target="_blank" rel="noreferrer noopener">Domino Security Updates (preemptive.com.au)</a> resource from Preemptive.<br><br><strong>DKENCRMJV6</strong> Fixed an issue where Bearer authentication with Azure AD was failing<br><br><strong>DNADCSTQEZ</strong> Fixed an issue with CertStore where proxy account was causing multiple updates and save conflicts when enabled and updated<br><br><strong>NVJICRJ9YG</strong> Fixed an issue where an unvaulted user would get an error about Incorrect Credentials when trying to set up MFA or login to a Webmail server. Workaround was to create an ID Vault replica from admin server to mail server.<br><br><strong>SRAOCPJNX9</strong> Fixed an issue with Verse where ID was being attempted to be downloaded from ID Vault even if ID Vault Option to &#8220;Allow Notes-based programs to use the Notes ID Vault was set to No. Also added a new ini &#8220;iNotes_WA_DisableIDLoad&#8221; to disabled ID load from mail file. This regression was introduced in 12.0.1.<br><br><strong>DNADCRFPQT</strong> Fixed an issue where the value of Notes.ini CERTMGR_CHECKURL_LASTCHECKTIME was being incorrectly multiplied by 60 days resulting in the next check not occurring when expected. Workaround was to remove the CERTMGR_CHECKURL_LASTCHECKTIME before restarting certmgr then run server console command Tell certmgr check once after restart.</p>
2637. </div></div></div>
2638.  
2639. <div class="container block-heading"><div class="columns is-centered"><div class="column is-widescreen-8 is-12 is-mobile-12 has-text-centered content" id="chapter_further-information">
2640. <h3 class="wp-block-heading" id="h-further-information">Further Information</h3>
2641. </div></div></div>
2642.  
2643. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2644. <p><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0101447" target="_blank" rel="noreferrer noopener">Domino 12.0.2, 12.0.2 Fix Pack 1, 12.0.1 Fix Pack 2 System Requirements</a><br><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0101491" target="_blank" rel="noreferrer noopener">Notes 12.0.2, 12.0.2 Fix Pack 1, 12.0.2 Fix Pack 2 System Requirements</a><br>The Windows JVM was upgraded to Semeru jdk8u372-b07 with time zone version 2023c<br><a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0101520" target="_blank" rel="noreferrer noopener">Guidelines in updating applications to run on the 64-bit version of HCL Notes 12.0.2 (KB0101520)</a><br>The fixes contained in this release can be found in the&nbsp;<a href="https://ds_infolib.hcltechsw.com/ldd/fixlist.nsf" target="_blank" rel="noreferrer noopener">Notes/Domino Fix List</a>.<br>Release notes of Fix Pack 2 for Version 12.0.2 can be found here: <a href="https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0106491" target="_blank" rel="noreferrer noopener">https://support.hcltechsw.com/csm?id=kb_article&amp;sysparm_article=KB0106491</a><br></p>
2645. </div></div></div>
2646.  
2647.  
2648. <hr class="wp-block-separator has-alpha-channel-opacity" />
2649.  
2650.  
2651. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2652. <p><strong>Remember</strong>: As a panagenda <a href="https://www.panagenda.com/marvelclient/modules/marvelclient-upgrade/">MarvelClient Upgrade</a> customer, incorporating Fix Pack 2 into your HCL Notes client landscape becomes a breeze. Should you require any assistance or support in this particular domain, please don&#8217;t hesitate to reach out to us.</p>
2653. </div></div></div>
2654.  
2655. <div class="container block-paragraph"><div class="columns"><div class="column full content">
2656. <p></p>
2657. </div></div></div><p>The post <a href="https://www.panagenda.com/blog/customer-information-for-hcl-notes-and-domino-12-0-2-fp2/">Customer Information for HCL Notes and Domino 12.0.2 FP2</a> appeared first on <a href="https://www.panagenda.com">panagenda</a>.</p>
2658. ]]></content:encoded>
2662. </item>
2663. </channel>
2664. </rss>
2665.